Dorsett Grand Subang Hotel

Hotels
•
Dorsett Hotels & Resorts
7.7 (2068 reviews)
Jalan SS12/1 , Subang Jaya , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location
Service
Comfortable Rooms
Cons:
Cleanliness Issues
Surprise Fees
Inconsistent Food Quality

Categories

Cleanliness
7.03
Reported issues with cleanliness, stains, and maintenance.
Service
8.5
Generally positive remarks about helpful staff, though there were some service-related issues.
Location
8.54
Mentioned as a pro in multiple reviews; great for exploring the area.
Room Quality
7.49
Comfortable rooms but noted as dated; some issues with amenities.
Amenities
7.52
Facilities are good but reported to be slightly old and needing improvement.
Value for Money
6.98
Concerns about additional fees and billing discrepancies detracted from value perception.
Food and Beverage
7.53
Breakfast was noted as good but had mixed reviews about variety and quality.
Overall Experience
8
Despite some issues, many guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:51

Property Description

Luxurious Accommodations
Indulge in tastefully decorated rooms and suites with modern amenities, ensuring a comfortable stay.

Culinary Delights
Savor a variety of cuisines at the on-site dining options, from international buffet to Cantonese delicacies.

Relaxation and Wellness
Unwind at the fitness center, sauna, and hot tub, or pamper yourself with massages at the Tanjung Wellness Spa.

Book your stay at Dorsett Grand Subang Hotel for a memorable experience and exceptional service.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 3 years old and over stay for MYR 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 2068 reviews
Cleanliness: 7.03
Service: 8.5
Location: 8.54
Room Quality: 7.49
Amenities: 7.52
Value for Money: 6.98
Food and Beverage: 7.53
Overall Experience: 8
T
Teo • solo_traveller • my
8
2026-03-14 • via Nuitee
R
razilawati • couple • my
8
2026-03-11 • via Nuitee
D
dato dds • family_with_children • my
10
2026-03-08 • via Nuitee
H
HIDEKI • solo_traveller • jp
8
良かったです。
Cons:

施設の老朽化が気になりました。

2026-02-27 • via Nuitee
Y
Yow Wei • couple • my
5
Pros:

Location

Cons:

The room is bit old and car park system is messy and charge me excessively due to the free hotel parking system is not working properly and I had to pay RM80 just for parking fee despite I am entitled for the free parking

2026-02-25 • via Nuitee
D
dato dds • family_with_children • my
10
2026-02-25 • via Nuitee
S
Simon • couple • au
7
Pros:

Staff were helpful (but we had ongoing issues with the aircon and tv not working well)

Maria from Breakfast restaurant - She was amazing and also remembered my husband even though it had been 10 years since his last work travel.

Comfortable stay and really enjoyed the lounge area for meals and drinks, staff were great.

Recommend the Chinese restaurant for a nice meal.

Cons:

Aircon and the tv not working properly

2026-02-24 • via Nuitee
K
Karthik • family_with_children • my
10
2026-02-23 • via Nuitee
H
Holly • solo_traveller • sg
6
Not bad but better maintenance needed
Pros:

Convenient

Cons:

It felt dated, hated the glass in the bathroom and the mouldy blind. Bath plug was continuously blocked

2026-02-22 • via Nuitee
U
Ummipah • family_with_children • my
7
Pros:

I like the property

2026-02-22 • via Nuitee
M
Mariam • extended_group • my
9
2026-02-22 • via Nuitee
逸群 • solo_traveller • tw
10
2026-02-14 • via Nuitee
P
Philip • solo_traveller • gb
7
Comfortable room, reasonable price for facilities
Pros:

Good location for my business

Cons:

Very poor breakfast selection. Hotel tried to charge me tourist tax which I had previously been charged prior to my arrival

2026-02-08 • via Nuitee
D
Dennis_Samford • Family • Melaka, Central Melaka District, Melaka State
10
Great hospitality and awesome service
Pros:

We had a great time in Dorsett Grand Subang. Truly an excellent place of accomodation. Enjoyed peak hospitality throughout, from check-in to check-out. Hats off to the entire team, especially Ms. Shaimini and Mr. Ugnesh for going the extra mile to make us feel more welcoming and comfortable. Truly appreciate all your efforts. Keep up the excellent work 👍

2026-02-07 • via Tripadvisor
D
delangkawi • Family • London, England
2
Daylight Robbery
Pros:

It’s daylight robbery here. They want to charge RM200 to check in ONE HOUR early.
Obviously the room is available. Was happy to pay RM50.
So they made us wait until 3.
Customer service 0 point.
Will never stay here again.

2026-01-31 • via Tripadvisor
D
Denis joseph • family_with_children • fr
5
Cons:

They promised to refund me one by two nights. I am still awaiting money back

2026-01-31 • via Nuitee
S
Syahril • family_with_children • my
5
An establishment which seriously needs an upgrade.....
Pros:

1) location
2) price competitiveness

Cons:

1) pillows could have been fluffier; mattress could have been firmer. My spine was not aligned when I slept on the mattress, and it does not support my body weight. Very uncomfortable and worn-out mattress
2) front desk staff's unprofessionalism. Looks like they do not know how to smile and greet patrons professionally. Made me feel very unwelcomed. One of them was chatting and chewing gum in front of me. His behaviour was very unbecoming.
3) I requested for connecting rooms but was given rooms which were not connected! I confirmed twice during check in, and the front desk staff assured me that I have been allocated with the rooms I asked for. This made me rather pissed but I managed to calm myself down and lodged a complaint. Fortunately, I was given the rooms I asked for when I complained about it.
4) Quality of breakfast spread was not up to mark. The potato tots tasted like the day before leftovers, and they were fried again and served. Please check the Quality of your food preparation and your kitchen staff. The people who manage the establishment should go to the ground, see and check for themselves.

2026-01-28 • via Nuitee
R
Rahimah • extended_group • my
4
Pros:

Staff friendly

Cons:

1. Toilet dirty & smelly, the sinky already brown color..
Please change & replace it
🥺
2. No qiblat ( for Muslim )signage
3. Toilet wall...need to replace
4. Found bed bugs in our bedroom

2026-01-25 • via Nuitee
C
Chris • family_with_children • th
6
Pros:

Location is ok

Cons:

Old rooms .not all power plug or light working.shower dropping

2026-01-25 • via Nuitee
A
alynn • couple • my
10
2026-01-23 • via Nuitee