HOTEL illuster - Urban & Local

Hotels
8.7 (830 reviews)
Zürichstrasse 14 , Uster , ch

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
8.38
Some reviews mentioned cleanliness issues such as a bad smell and the cleanliness level not up to par, affecting the overall sentiment.
Service
8.95
Multiple positive mentions of friendly and helpful staff, contributing to a favorable view of service.
Location
9.09
The location was often noted as perfect, very central, and convenient for access to transport and amenities.
Room Quality
8.64
Most reviews praised the room's comfort and cleanliness, although a few complaints about noise and issues with the bed were noted.
Amenities
8.47
Amenities including the garage and breakfast received positive feedback, though some technical issues were highlighted.
Value for Money
8.53
General consensus that the hotel offers good value, though it is considered a bit pricey for some.
Food and Beverage
8.78
Breakfast mentioned positively with varied options; however, one comment about the quality of a specific item was noted.
Overall Experience
8.75
Overall sentiment is very positive with many guests stating they would return, highlighting a satisfying experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:52

Property Description

Central Location and Convenience
HOTEL Illuster - Urban & Local is conveniently located in Uster, only 150 meters from the train station, making it the perfect choice for travelers looking for easy access to transportation and nearby attractions.

Comfortable Rooms with Scenic Views
Each room at the Illuster offers a cozy retreat with modern amenities including a private bathroom, flat-screen TV, and picturesque views of the surrounding mountains. Upgrade to a room with a balcony and minibar for added luxury during your stay.

Complimentary Breakfast and Gym Access
Start your day with a delicious breakfast buffet at the hotel and grab a snack at the on-site bar. Guests also have free entry to a nearby gym, ensuring a well-rounded stay that caters to both relaxation and fitness needs.

Experience the best of Uster at HOTEL Illuster - Urban & Local. Book now for a memorable stay!

Important information:

Guests arriving outside the official check-in time are kindly asked to contact the property in advance in order to arrange the check-in. Contact details can be found in the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZRH

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CHF 9 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 3 years old to 6 years old stay for free when using an available extra bed.
    Children from 7 years old to 17 years old stay for CHF 40 per person per night when using an available extra bed.
    Adults stay for CHF 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 830 reviews
Cleanliness: 8.38
Service: 8.95
Location: 9.09
Room Quality: 8.64
Amenities: 8.47
Value for Money: 8.53
Food and Beverage: 8.78
Overall Experience: 8.75
A
Atsushi • solo_traveller • jp
9
2026-02-13 • via Nuitee
P
Pavlo • solo_traveller • ch
10
2026-02-12 • via Nuitee
P
Pavlo • solo_traveller • ch
10
2026-02-10 • via Nuitee
L
Leonie • solo_traveller • de
9
2026-02-09 • via Nuitee
A
Alexander Heer • solo_traveller • de
10
2026-02-08 • via Nuitee
F
Fabian • family_with_children • ch
10
2026-01-29 • via Nuitee
D
Dirk • family_with_children • de
8
2026-01-24 • via Nuitee
I
Ilan • family_with_children • il
10
Pros:

צוות יוצא מהכלל כל הזמן מנסים לעזור
פשוט מדהימים

2026-01-24 • via Nuitee
O
Oliver • solo_traveller • de
8
2026-01-23 • via Nuitee
I
Ilan • family_with_children • il
9
Pros:

צוות אדיב
מיקום מצוין

2026-01-20 • via Nuitee
B
Bianca • solo_traveller • ch
10
2026-01-19 • via Nuitee
K
kurt • solo_traveller • ch
8
2026-01-19 • via Nuitee
S
Sigrid • couple • se
10
En mycket trevlig vistelse med bra rum som är smidigt för när man tar med sin hund!
Pros:

Väldigt bra rum!!

Cons:

Inget, allt var bra!

2026-01-19 • via Nuitee
B
Betül • family_with_children • tr
8
2026-01-19 • via Nuitee
F
Fons • solo_traveller • nl
10
2026-01-18 • via Nuitee
S
Stuart • solo_traveller • gb
10
2026-01-18 • via Nuitee
M
Miroslav • family_with_children • ch
10
2026-01-17 • via Nuitee
M
Markus • solo_traveller • at
10
Alles tip top, wir kommen wieder!
Pros:

Das Team im 2. Stock generell, ob an der Rezeption oder im Service an der Bar ist ausserordentlich freundlich, hilfsbereit und sehr kooperativ! Chapeau und vielen Dank!!

Cons:

das kostenlose W-Lan sollte das gebührenpflichtige ersetzen, wäre internationaler Standard! Danke!!

2026-01-17 • via Nuitee
B
Beat • solo_traveller • ch
10
2026-01-16 • via Nuitee
M
Matthias • extended_group • ch
8
Schön renoviertes Hotel, aber der Aufzug nervt.
Pros:

Schön renoviertes Hotel in guter Lage. Gutes Frühstück mit freundlicher Bedienung.

Cons:

Der Aufzug ist für das Hotel viel zu klein und zu langsam. Das lange Warten auf den Lift nervte mit der Zeit.

2026-01-15 • via Nuitee