Surf Regency

Hotels
7.9 (1551 reviews)
9 Laycock Street , Gold Coast , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Nice views
Cons:
Cleanliness issues
Maintenance needed
Unreliable booking descriptions

Categories

Cleanliness
6.61
Several reviews mentioned issues with cleanliness, including dirty air vents, a poorly cleaned floor, and a general lack of cleanliness in common areas.
Service
8.58
Several positive mentions of helpful and kind staff, contributing to an overall welcoming atmosphere.
Location
9.12
Multiple reviews highlighted the excellent location close to the beach and local attractions.
Room Quality
7.07
Some issues reported with mattress support and condition of some rooms; however, the general layout was appreciated.
Amenities
7.6
Amenities were noted positively, but some reviews indicated room for improvement, particularly regarding laundry options and kitchen supplies.
Value for Money
8.06
Perceived as fair value, but impacted by the cleanliness and certain conditions of the units.
Food and Beverage
8.11
No specific mentions, likely standard quality for this hotel tier.
Overall Experience
8.08
Generally positive experience with beautiful views and a good location despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:30

Property Description

Ocean View Apartments with Balconies
Surf Regency offers spacious apartments with private balconies boasting stunning ocean views. Relax and unwind while enjoying the picturesque scenery right from your room.

Resort Facilities for Ultimate Relaxation
Indulge in the rooftop sun terrace, sauna, spa, and barbecue area. Take a refreshing dip in the heated outdoor pool or watch your kids play in the wading pool. The garden area provides a serene spot to unwind after a day of exploring.

Concierge Services and Nearby Attractions
Let our friendly team assist you with theme park passes, tours, and entertainment options. With top attractions like Sea World and the Wax Museum just a stone's throw away, your itinerary will be filled with excitement.

Book now to experience the perfect blend of comfort and convenience at Surf Regency.

Important information:

Please note that this property has a strict 'No Party Policy'. Failure to comply with property policies may result in the eviction of guests and the loss of any deposits or payments made.

This property will not accommodate hen, stag or similar parties.

This property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual 'Schoolies Week' period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period.

A damage deposit of AUD 200 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.9
Based on 1551 reviews
Cleanliness: 6.61
Service: 8.58
Location: 9.12
Room Quality: 7.07
Amenities: 7.6
Value for Money: 8.06
Food and Beverage: 8.11
Overall Experience: 8.08
V
Vee • couple • au
9
2026-05-30 • via Nuitee
A
Aniello • couple • au
10
Apart from the weather, fantastic stay
Pros:

Excellent accommodation and fantastic view. Very close to shopping mall.

2026-05-30 • via Nuitee
L
Latisha • solo_traveller • au
6
2026-05-29 • via Nuitee
W
Wilma • solo_traveller • fi
7
Pros:

Mukavuudet olivat hyvät! Majoituspaikassa oli sauna, uima-allas ja poreallas, jotka lisäsivät viihtyvyyttä. Huoneisto oli sopivan tilava ja rakennus sijaitsi keskeisellä paikalla. Varaukseen kuului myös autopaikka parkkihallissa.

Cons:

Huoneiston pinnat olivat kuluneita, mistä tuli epäsiisti vaikutelma.

2026-05-29 • via Nuitee
T
Terrence • solo_traveller • au
5
Comfortable bed
Pros:

Bed was comfortable, good views from balcony, had washing machine and a dryer, right in surface Paradise.

Cons:

It had old fashioned furniture like back in the '70's and 80s and a lounge that was very low 8 or 10 inches from the ground sitting on, some of the cutlery were dirty with grease on them weren't clean properly had grapes under the coffee table so carpet wasn't cleaned coffee cups and coffee stained still in them so they don't clean the whole room properly

2026-05-26 • via Nuitee
C
Chris • couple • au
10
2026-05-26 • via Nuitee
J
Joanne • extended_group • au
8
Pros:

Location

2026-05-25 • via Nuitee
S
Sandy • couple • au
10
Pros:

The rooftop spa was a beautiful surprise

2026-05-21 • via Nuitee
N
Nicole • couple • au
7
Sensational location but apartment needed to be better stocked with bare essentials.
Pros:

Hi Guys, location was great, very clean and staff at front desk were lovely.

Cons:

There was no ironing board. No hand towels for bathroom and not a lot of glassware/mugs etc. One pack of dishwashing detergent isn't a great deal for a few days.

2026-05-19 • via Nuitee
H
Helen • couple • au
9
Pros:

Great location. Good views.

Cons:

Sauna & spa not operating would of liked to know that prior

2026-05-18 • via Nuitee
P
Peter • solo_traveller • au
7
Great Views Without Great Service!!
Pros:

The view was amazing and one of the reasons I booked this property, it did not disappoint. The TV was reasonable for a holiday TV and after closing the sliding screen door there was almost no sound coming in from outside, almost like soundproof. The hot tub at the facility was great and the view from the rooftop was simply amazing.

Cons:

The bed. They wanted to charge us for an extra bed after we already booked for two males, and on the listing at booking it said nothing about one bedroom apartment. Also the pillows were very firm and we had to change them. It was an effort to get this done. Secondly, the sauna was not functioning at the time of our stay which was a disappointment. It was an effort to find where the spa was actually located too. There was no room service and some of the remotes in the room did not work for fans. No clear place told me where to put the rubbish either.

2026-05-18 • via Nuitee
M
Marie-Claude • couple • nc
10
Magnifique la vue et l’appartement.
Pros:

Calme, tranquille.

Cons:

Salle de bain l’eau qui sort.
La poignée de la porte de la chambre casser des notre arrivée et sale par terre derrière la machine à laver.

2026-05-17 • via Nuitee
E
Eaton • solo_traveller • nz
7
2026-05-12 • via Nuitee
G
Gurpreet • couple • au
9
Excellent
Pros:

Location was excellent

Cons:

N/A

2026-05-11 • via Nuitee
W
Wiebke • solo_traveller • au
7
2026-05-11 • via Nuitee
L
Lu • couple • au
8
Pros:

Perfect location and view

Cons:

If spring water and tissue are supplied will be bonus added

2026-05-10 • via Nuitee
J
jimmy • family_with_children • au
8
Relaxing
Pros:

Great location

Cons:

Showers are very out dated could use a update with a better hot water system and better shower head. When we got there no one would answer the after hours phone was a muck around trying to check in

2026-05-10 • via Nuitee
G
Georgia • couple • au
7
Nice view and location, but staff, shower and smoke weren’t fabulous
Pros:

Loved the view and the location as it was walking distance to everywhere.

Cons:

Our bathroom. Each time you’d turn the water on, it would pool up instantly, which suggests there was a built up of hair in the drain. Could not shower for more then 20-30seconds without it flooding over the ledge. Also the hallway stunk of cigarette smoke, couldn’t escape the smell. Staff were also rude and not very accomodating.

2026-05-09 • via Nuitee
H
Hayden • couple • au
3
Great spot- for the money there is better to be had in the area
Pros:

Location

Cons:

Very dated , could be cleaner.

2026-05-08 • via Nuitee
A
Ann • solo_traveller • au
9
Very comfortable
Pros:

Lovely view of beach which is 1 minute walk across the road crossing. Bars restaurants and shopping centre3-5 mins walk away

Cons:

Nothing about the property but surfers food is mostly basic food which is great for the younger generation but not so good for older people, there was a lovely Italian near the police station.

2026-05-07 • via Nuitee