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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Kid meals
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Pet basket
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Manicure
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Pedicure
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Broadcast Live sport events
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Happy hour
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Golfing on site
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Self parking (surcharge)
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Convenient Location
The 4-star Mercure Birmingham West Hotel is strategically situated just 5 miles from Birmingham City Centre and less than a mile from the M5, Junction 1, providing easy access to major motorways.
Luxurious Amenities
Guests can enjoy complimentary use of the Health & Fitness Club, featuring a gym, indoor pool, hot tub, sauna & steam room. The stylish bedrooms offer modern facilities like flat-screen TVs and sleek bathrooms.
Dining and Entertainment
Indulge in a variety of dishes at the contemporary restaurant or unwind at the Lounge Bar with a selection of beverages. 24-hour room service ensures convenience for all guests.
Ready to experience comfort and convenience at Mercure Birmingham West Hotel? Book now for an unforgettable stay!
Fitness club opening Time Mon - Fri 6:30 - 21:00. Sat, Sun 08:00 - 19:00
There are Children swim times are from 09:00 - 18:00
Bank holidays 8:00 - 16:00
Please note that bed preferences are available on request only and cannot be guaranteed. This has to be confirmed by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are allowed. Charges may be applicable.
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Parking
Private parking is possible on site (reservation is not needed) and costs GBP 7 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
Children up to and including 9 years old stay for £15 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The staff were very friendly and welcoming. The bedroom was spacious, with a very comfortable bed and pillows. Breakfast was nice too - enough vegetarian /vegan options - and we appreciated our use of the pool, sauna and steam room , plus we were able to book last minute Ayurvedic massages for £45 an hour, which was an unexpected bonus. There’s also ample parking (but be aware that there is a £10 parking charge). We didn’t use room service, but were glad it was available. Overall a comfortable, clean and friendly hotel to visit and we’ll happily stay again next time we’re in Birmingham for the night.
Our shower was a little tricky - very hot and at one point it wouldn’t turn off until we opened the sink tap, so that was a bit odd.
Just a couple suggestions: Breakfast starts at 7:30, the spa opens at 8am, and from 8-9am is the only child-free pool time. This means either going to the spa early and potentially missing breakfast if you wanted to spend some time there, or having breakfast at 7:30 but missing the child-free pool hour because it takes a little time to digest before swimming and it’s nice not to rush breakfast. Other hotels we’ve stayed at have opened the spa a full hour or more before breakfast to allow for a swim before eating (which feels much better on the stomach). It would be great if this hotel would consider opening their spa earlier or offering breakfast until later in the morning.
Also, the massages were thorough and the masseuses were lovely, but perhaps they could keep their phones on silent and play music from a CD, as hearing notifications interrupting the music was a bit disruptive.
Good food menu lots of curries, abit expensive, good spa area a shame the pool is not big enough they have the space to make it bigger. Breakfast is good but since they offer curries on dinner menu they could offer indian breakfast options too, that would be game changer. Shower was a bit hot and cold becareful can burn yourself
i find the receptionist a bit rude, she's quite abrupt and direct
Location was good. Plenty of parking. Comfortable bed.
No EV charger on site.
2 hrs delay of the room service.
The staff were incredibly friendly and helpful and very welcoming. They gave me a free drink as it was my birthday and I wasn't expecting it!
Location good for my purposes. Room was adequate and breakfast good.
Having to pay an extra £10 to park my car.
No bottled water in my room.
Everything was great, 3rd time I have stayed. Breakfast a feast except for one small gripe. One of my fried eggs had broken yolk and had been cooked to a cremated level. Not good as I prefer runny yolk and firm whites, other egg perfect.
See above
Rooms were very modern and clean
No menu's in the room to look at, hot tub was out of order.
no much to be honest. rooms are quite small.
no heating working and they still allowed us to sleep in the rooms. went down to the desk on the second day and they explained there was an electrical fault. We froze the first night and they moved us after we complained. first night we arrived really late so were very tired from a long drive.
Location, friendly staff, great size room
Nothing
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