Mercure Birmingham West Hotel

Hotels
•
Mercure
9 (4607 reviews)
Birmingham Road , West Bromwich , GB
+44 121 609 9988

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Friendly staff
Good amenities
Clean common areas
Strategic location
Cons:
Cleanliness issues
Parking fee misunderstanding
Noise during events

Categories

Cleanliness
7.5
Room was dirty and towels were dirty. Some areas were clean, but multiple cleanliness issues reported.
Service
10
Incredible service provided by Mairita and Gerry. Many reviewers mentioned friendly and helpful staff.
Location
9.5
Conveniently located near tram stop and good access to Birmingham.
Room Quality
8.5
Rooms were nice but mentioned issues with maintenance like broken mattress.
Amenities
9.5
Good facilities and amenities reported, including fun breakfast options and nice pool.
Value for Money
8.5
Good value considering the room cost, but parking fees were a surprise.
Food and Beverage
9
Breakfast offered a good variety, but could use some improvement overall.
Overall Experience
9.5
Overall a great stay with some minor issues, but pleasant and enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 15:39

Property Description

Convenient Location
The 4-star Mercure Birmingham West Hotel is strategically situated just 5 miles from Birmingham City Centre and less than a mile from the M5, Junction 1, providing easy access to major motorways.

Luxurious Amenities
Guests can enjoy complimentary use of the Health & Fitness Club, featuring a gym, indoor pool, hot tub, sauna & steam room. The stylish bedrooms offer modern facilities like flat-screen TVs and sleek bathrooms.

Dining and Entertainment
Indulge in a variety of dishes at the contemporary restaurant or unwind at the Lounge Bar with a selection of beverages. 24-hour room service ensures convenience for all guests.

Ready to experience comfort and convenience at Mercure Birmingham West Hotel? Book now for an unforgettable stay!

Important information:

Fitness club opening Time Mon - Fri 6:30 - 21:00. Sat, Sun 08:00 - 19:00

There are Children swim times are from 09:00 - 18:00

Bank holidays 8:00 - 16:00

Please note that bed preferences are available on request only and cannot be guaranteed. This has to be confirmed by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Location

Guest Reviews

9
Based on 4607 reviews
Cleanliness: 7.5
Service: 10
Location: 9.5
Room Quality: 8.5
Amenities: 9.5
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 9.5
L
Lucis • couple • gb
4
2026-09-18 • via Nuitee
J
James • solo_traveller • gb
5
2026-09-18 • via Nuitee
H
Henrik • solo_traveller • se
6
2026-09-18 • via Nuitee
D
Deborah • couple • gb
8
Nice hotel overall. Decent staff and location. Bar food and menu cleanliness needs attention!
Pros:

Room smelled fresh and was very clean.Reception and staff helpful. 12 noon checkout 👍 £10 parking a bit steep when you are staying. My blue badge got it free for me.

Cons:

Club sandwich was expensive and the fries were dire. Lack of staff and as I have issues walking I couldn’t be bothered going to the bar. Menu was covered in sticky rings 🤢 Dining in the bar needs attention to detail. We decided not to have breakfast due to this!

2026-09-17 • via Nuitee
S
Sid • extended_group • gb
7
Cons:

I got a parking ticket for £100 , when I went a week earlier to change my booking , I even asked the receptionist if I should register , she said no as you will be charged on the night of your stay

2026-09-17 • via Nuitee
A
Andrew • solo_traveller • gb
10
Very satisfying stay, would recommend
Pros:

My stay was very nice, I stayed here for 1 night and as a trans person, the staff were really friendly and accommodating. There were a few comments and sniggers from other guests but that is not the hotels fault. Overall a very pleasant stay

2026-09-16 • via Nuitee
T
Tracey • couple • gb
10
2026-09-16 • via Nuitee
D
David • solo_traveller • gb
9
Pros:

Reception team ferry friendly and efficient

2026-09-16 • via Nuitee
J
jade • couple • gb
7
2026-09-16 • via Nuitee
S
Sjur Obrestad • family_with_children • no
7
2026-09-15 • via Nuitee
I
Ian • couple • gb
10
2026-09-14 • via Nuitee
F
Furlong • solo_traveller • gb
10
2026-09-14 • via Nuitee
S
Stephan • solo_traveller • gb
9
A really nice hotel with great staff, helpful and engaging. Take off the silly parking fees for guests and it would be a
Pros:

Nice modern property, good facilities, staff excellent and a hearty breakfast buffet.

Cons:

Had to pay for parking which was really just unnecessary as they have plenty of room. Some rooms are quite far away from reception.

2026-09-13 • via Nuitee
O
Owen • couple • gb
8
2026-09-13 • via Nuitee
H
Helen • couple • gb
6
Service purpose, but wouldn’t stay again.
Pros:

Nice big car park and smart reception area. Light switches around the bed handy and dog friendly.

Cons:

Awful location, not well signposted to find and in urban area which was constantly noisy and ridiculously busy - not our cup of tea at all. Couldn’t sleep for worry of our car safety. Breakfast and room service pizza very greasey, bedroom very small with no upgrade options.

2026-09-13 • via Nuitee
R
Rhys • solo_traveller • gb
6
Old n tired. Needs makeover
Pros:

Location was ok, bed was comfortable.

Cons:

Pool area, changing rooms etc really rough and run down. Desperately needs makeover.
Shower fixture in ceiling, rubbish when taking a shower, washing hair and rinsing down. Bar expensive. Standard room is quite small.

2026-09-13 • via Nuitee
C
Christopher • solo_traveller • gb
6
2026-09-13 • via Nuitee
H
Harpreet • couple • gb
9
2026-09-13 • via Nuitee
C
Carruthers • couple • gb
10
2026-09-13 • via Nuitee
A
ABDUL • couple • gb
6
2026-09-13 • via Nuitee