Mercure Birmingham West Hotel

Hotels
•
Mercure
9 (4607 reviews)
Birmingham Road , West Bromwich , gb
+44 121 609 9988

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good amenities
Clean common areas
Strategic location
Cons:
Cleanliness issues
Parking fee misunderstanding
Noise during events

Categories

Cleanliness
7.5
Room was dirty and towels were dirty. Some areas were clean, but multiple cleanliness issues reported.
Service
10
Incredible service provided by Mairita and Gerry. Many reviewers mentioned friendly and helpful staff.
Location
9.5
Conveniently located near tram stop and good access to Birmingham.
Room Quality
8.5
Rooms were nice but mentioned issues with maintenance like broken mattress.
Amenities
9.5
Good facilities and amenities reported, including fun breakfast options and nice pool.
Value for Money
8.5
Good value considering the room cost, but parking fees were a surprise.
Food and Beverage
9
Breakfast offered a good variety, but could use some improvement overall.
Overall Experience
9.5
Overall a great stay with some minor issues, but pleasant and enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 15:39

Property Description

Convenient Location
The 4-star Mercure Birmingham West Hotel is strategically situated just 5 miles from Birmingham City Centre and less than a mile from the M5, Junction 1, providing easy access to major motorways.

Luxurious Amenities
Guests can enjoy complimentary use of the Health & Fitness Club, featuring a gym, indoor pool, hot tub, sauna & steam room. The stylish bedrooms offer modern facilities like flat-screen TVs and sleek bathrooms.

Dining and Entertainment
Indulge in a variety of dishes at the contemporary restaurant or unwind at the Lounge Bar with a selection of beverages. 24-hour room service ensures convenience for all guests.

Ready to experience comfort and convenience at Mercure Birmingham West Hotel? Book now for an unforgettable stay!

Important information:

Fitness club opening Time Mon - Fri 6:30 - 21:00. Sat, Sun 08:00 - 19:00

There are Children swim times are from 09:00 - 18:00

Bank holidays 8:00 - 16:00

Please note that bed preferences are available on request only and cannot be guaranteed. This has to be confirmed by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Location

Guest Reviews

9
Based on 4607 reviews
Cleanliness: 7.5
Service: 10
Location: 9.5
Room Quality: 8.5
Amenities: 9.5
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 9.5
A
Andy • couple • gb
3
Cons:

Air conditioning not working. Staff reluctant to engage in conversation about it.

2026-08-29 • via Nuitee
M
Mike • solo_traveller • gb
5
Did what it said on the tin - good nights sleep - average breakfast.
Pros:

Nice room very quiet

Cons:

Buffet breakfast - always a bit hit and miss

2026-08-29 • via Nuitee
S
Smith • solo_traveller • gb
8
Comfortable and convenient.
Pros:

Comfortable room and bed. Quiet. A nice hotel.

Cons:

Better directions - it was hard to find. And it would have been nice if the coffee bar was open.

2026-08-29 • via Nuitee
F
Felix • extended_group • fr
8
Pros:

None

2026-08-28 • via Nuitee
A
Andrew • couple • gb
9
2026-08-28 • via Nuitee
J
Jane • solo_traveller • us
8
2026-08-27 • via Nuitee
T
Tony • couple • gb
8
2026-08-25 • via Nuitee
L
Lanre • couple • gb
10
2026-08-25 • via Nuitee
G
Gurvinder • couple • gb
1
2026-08-25 • via Nuitee
M
Mbai • couple • gb
6
2026-08-24 • via Nuitee
J
john • solo_traveller • gb
8
2026-08-24 • via Nuitee
M
Manreesh • extended_group • gb
7
Great location if that’s your priority, but hotel is dated and needs an uplift
Pros:

Location
Available parking

Cons:

Having to pay separate for parking when it’s not a city centre location
Smokers area immediately outside
Hotel felt tired and dated for the price, water went hot and cold in shower, AC didn’t work, toilet didn’t flush well - all needs an update

2026-08-24 • via Nuitee
A
Adil • extended_group • id
9
Pros:

I just feel like this is a hotel that really knows what its customers need and then delivers that need.

2026-08-23 • via Nuitee
R
Ross • couple • gb
7
2026-08-23 • via Nuitee
L
Luke • couple • gb
9
Very comfortable stay. Close proximity to major road networks but quiet location.
Pros:

Very comfortable bed. Good breakfast.

2026-08-23 • via Nuitee
K
Kylie • couple • gb
10
2026-08-23 • via Nuitee
A
Alexandra • family_with_children • au
8
Perfect for a short city break
Pros:

Clean, comfortable. Good facilities. Very nice lady on reception Friday afternoon and Saturday morning. Very welcoming and great with my young daughter.

Cons:

Nothing stands out. A hairdryer in room would have been nice but no biggie.

2026-08-23 • via Nuitee
T
Tayo • solo_traveller • gb
8
2026-08-22 • via Nuitee
L
Lidia El • solo_traveller • gb
9
Good location
Pros:

Good location. Room comfortable and cleaned. Good breakfast.

2026-08-21 • via Nuitee
N
Nabodita • family_with_children • gb
8
2026-08-21 • via Nuitee