Hotel Alcala del Rio

Hotels
8.4 (1584 reviews)
Padre Mariano, 331 - Providencia , Santiago , cl

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Cons:
Inconsistent service
Outdated facilities
Limited breakfast options

Categories

Cleanliness
8.4
The cleaning was highlighted as excellent, but some areas require modernization.
Service
7.4
Some reviews noted poor service, especially in critical situations, impacting overall sentiment.
Location
9.4
Location was consistently praised across multiple reviews as excellent and convenient.
Room Quality
7.9
Rooms mentioned as old and needing updates, impacting comfort and experience.
Amenities
8.9
Facilities such as the pool are positively rated, although some improvements suggested.
Value for Money
8.4
Good value for the location, but some services appeared lacking in quality.
Food and Beverage
7.9
Food options at breakfast were criticized for lack of variety, impacting overall dining experience.
Overall Experience
8.9
Overall experience varied significantly among guests; highly polarized based on individual issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:54

Property Description

Luxurious Accommodations
Hotel Alcala del Rio, nestled in the heart of Santiago's vibrant Providencia neighborhood, offers guests a truly luxurious experience. Each room is meticulously designed, boasting modern amenities such as air conditioning and cable TV for your comfort and entertainment.

Relaxation and Recreation
Unwind and rejuvenate at our hotel's inviting swimming pool, the perfect oasis in the midst of the bustling city. Whether you want to take a refreshing dip or simply lounge by the poolside, our facilities cater to your relaxation needs.

Connectivity and Convenience
Stay connected throughout your stay with our high-speed internet access available throughout the hotel. From checking emails to sharing your travel adventures on social media, we ensure that you are always connected to the online world.

Book your stay at Hotel Alcala del Rio now and indulge in a memorable experience filled with comfort, relaxation, and convenience.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.4
Based on 1584 reviews
Cleanliness: 8.4
Service: 7.4
Location: 9.4
Room Quality: 7.9
Amenities: 8.9
Value for Money: 8.4
Food and Beverage: 7.9
Overall Experience: 8.9
L
Luis • family_with_children • cl
8
2026-05-03 • via Nuitee
V
Victor • solo_traveller • br
8
Muito bom
Pros:

Excelente atendimento, principalmente da camareira e do plantonista à noite, muitos simpáticos.

Cons:

Café da manhã poderiam colocar uma quantidade maior de pão de forma ou mais opções. Só deixam apenas 1 papel higiênico no quarto, se termina, precisa correr na recepção. Poderiam colocar 2.

2026-05-02 • via Nuitee
J
Jeff • solo_traveller • ec
10
Pros:

The staff

Cons:

Location was a bit out of the way

2026-05-01 • via Nuitee
N
Nube • solo_traveller • cl
10
2026-05-01 • via Nuitee
E
ERIC • solo_traveller • cl
10
Excelente Servicio
Pros:

Amabilidad del personal, buena ubicación. Por eso mismo los sigo prefiriendo.

2026-04-30 • via Nuitee
D
Daniel • solo_traveller • ar
7
Está bien, pero podría mejorar
Pros:

La calidez del personal y la ubicación

Cons:

El desayuno deja bastante que desear, podría mejorar la oferta de frutas frescas, la calidad del café y, tal vez, alguna otra alternativa de huevos.

2026-04-30 • via Nuitee
N
Nicolas • couple • cl
9
2026-04-28 • via Nuitee
J
Jorge • solo_traveller • ar
10
Pros:

Todo excelente
Habitación y desayuno

Cons:

Nada, todo excelente

2026-04-28 • via Nuitee
M
María Elena • solo_traveller • cl
8
Pros:

Muy cómodo y limpio. Personal amable

2026-04-28 • via Nuitee
C
Carlos • solo_traveller • cl
8
Pros:

Ubicación del hotel

Cons:

Atención del personal

2026-04-28 • via Nuitee
K
Kiko ALYSSON • couple • br
10
Vale super a pena - SHOW de bola
Pros:

O café da manhã foi espetacular, com BASTANTE variedade principalmente quando se tratava de frutas haha. Pessoal da recepção super bacana com a gente facilitando principalmente a comunicação português x espanhol. A localização então foi fantástica, bairro super charmoso e seguro, andamos vários dias a noite super de boa.

Cons:

Não curtimos apenas a banheira no banheiro [estranho tomar banho em pé dentro desse negócio] pois não é a nossa vibe, mas nada demais também não. O chuveiro é maravilhoso!!!!

2026-04-27 • via Nuitee
L
Lucia • solo_traveller • cl
7
3B para estancia corta
Pros:

Perfecta ubicación . Muy amable atención de todo el staff

Cons:

La habitación necesita renovación . Me quedé en el segundo piso y era bastante ruidoso. Y el desayuno podría mejorar

2026-04-27 • via Nuitee
J
Jose • solo_traveller • cl
9
Excelente opcion para descanzar
Pros:

Buen desayuno, buena atencion, cama confortable

Cons:

Mi luz de pasillo no funcionaba, ducha dificil de regular.

2026-04-26 • via Nuitee
J
Juan Luis • couple • cl
10
El mejor Precio-Calidad de Santiago, sin duda
Pros:

Precio-Calidad

Cons:

Precio-Calidad, ubicación

2026-04-26 • via Nuitee
M
Maria Francisca • couple • cl
8
Pros:

Excelente ubicación, buen desayuno, muy buena la atención del personal de recepción, habitación cómoda y de buen tamaño.

2026-04-26 • via Nuitee
P
Patricio • solo_traveller • cl
6
2026-04-24 • via Nuitee
P
Pamela • solo_traveller • cl
7
Pros:

Siempre es grato la estancia en el hotel. Me gusta lo comodo que son sus camas y la higiene del lugar. aunque nuestra ultima estadia no nps hicieron el aseo de la habitación.

2026-04-23 • via Nuitee
F
Francisco • couple • br
8
Bom custo benefício!
Pros:

Localização muito boa, perto do metro e do Sky Costanera. Cama confortável e banheiro com ótimo chuveiro.

Cons:

Televisão não era smart. Tinham somente canais abertos.

2026-04-22 • via Nuitee
L
Laddy • couple • cl
10
2026-04-20 • via Nuitee
A
Anonimo • solo_traveller • ar
9
2026-04-20 • via Nuitee