Hotel Alcala del Rio

Hotels
8.4 (1751 reviews)
Padre Mariano, 331 - Providencia , Santiago , cl
+56 9 6131 4195

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Cons:
Inconsistent service
Outdated facilities
Limited breakfast options

Categories

Cleanliness
8.4
The cleaning was highlighted as excellent, but some areas require modernization.
Service
7.4
Some reviews noted poor service, especially in critical situations, impacting overall sentiment.
Location
9.4
Location was consistently praised across multiple reviews as excellent and convenient.
Room Quality
7.9
Rooms mentioned as old and needing updates, impacting comfort and experience.
Amenities
8.9
Facilities such as the pool are positively rated, although some improvements suggested.
Value for Money
8.4
Good value for the location, but some services appeared lacking in quality.
Food and Beverage
7.9
Food options at breakfast were criticized for lack of variety, impacting overall dining experience.
Overall Experience
8.9
Overall experience varied significantly among guests; highly polarized based on individual issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:54

Property Description

Luxurious Accommodations
Hotel Alcala del Rio, nestled in the heart of Santiago's vibrant Providencia neighborhood, offers guests a truly luxurious experience. Each room is meticulously designed, boasting modern amenities such as air conditioning and cable TV for your comfort and entertainment.

Relaxation and Recreation
Unwind and rejuvenate at our hotel's inviting swimming pool, the perfect oasis in the midst of the bustling city. Whether you want to take a refreshing dip or simply lounge by the poolside, our facilities cater to your relaxation needs.

Connectivity and Convenience
Stay connected throughout your stay with our high-speed internet access available throughout the hotel. From checking emails to sharing your travel adventures on social media, we ensure that you are always connected to the online world.

Book your stay at Hotel Alcala del Rio now and indulge in a memorable experience filled with comfort, relaxation, and convenience.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Guest Reviews

8.4
Based on 1751 reviews
Cleanliness: 8.4
Service: 7.4
Location: 9.4
Room Quality: 7.9
Amenities: 8.9
Value for Money: 8.4
Food and Beverage: 7.9
Overall Experience: 8.9
J
José Antonio • solo_traveller • cl
9
En general muy buen lugar, central, cómodo
Pros:

Excelente ubicación, habitación cómoda.

Cons:

Una de las toallas tenía muy mal olor. De todas maneras no opaca la buena estadía

2026-08-24 • via Nuitee
E
Eduardo Rozas • solo_traveller • sv
8
Excelente relación precio- calidad
Pros:

La ubicación, el precio, la cama, la limpieza de la habitacion.

Cons:

El servicio en el desayuno. Falta entrenamiento en servicio al cliente del personal.

2026-08-23 • via Nuitee
M
Marcelo • solo_traveller • ar
8
2026-08-22 • via Nuitee
C
claudio • solo_traveller • cl
10
Cómodamente cerca de todo
Pros:

La ubicación permite tener acceso rápido a cualquier punto de la capital

Cons:

Visillos de la habitación quemados

2026-08-21 • via Nuitee
M
maiele • solo_traveller • br
7
Bom
Pros:

Acomodacao confortavel
Cafe da manha bom
Equipe prestativa e educada
Seguro

Cons:

Nao tenho do que reclamar

2026-08-21 • via Nuitee
B
Barrios • solo_traveller • cl
9
Pros:

D

Cons:

Nada

2026-08-21 • via Nuitee
R
Rodrigo • couple • br
10
2026-08-19 • via Nuitee
C
Christiam • solo_traveller • cl
10
2026-08-19 • via Nuitee
J
Jovanny Quiñonez • solo_traveller • co
10
2026-08-18 • via Nuitee
P
Pedro • solo_traveller • cl
10
Pros:

Bien ubicado, con buena conexión en auto y metro a toda la conurbación metropolitana.

Cons:

Todo bien

2026-08-17 • via Nuitee
J
JUAN JOSÉ • solo_traveller • sv
9
Excelente ubicación y bonita habitación.
Pros:

Excelente 👌 ubicación muy cercano a estación de metro y lugares de interés.
La habitación muy bonita. Excelente atención del chico de lentes en recepción.

2026-08-17 • via Nuitee
L
Luís • solo_traveller • pt
8
Pros:

Breakfast has variety of options and hotel is well located. Staff was flexible and professional.

Cons:

The room need a bit of restructure. The wardrobe was not in best condictions.

2026-08-16 • via Nuitee
B
Barrios • solo_traveller • cl
10
Pros:

Tofo

Cons:

Nada

2026-08-13 • via Nuitee
L
lorena • family_with_children • cl
6
Cons:

Las camas estaban sueltas, el desayuno regular no habia variedad y si se axababan las cosas no se reponian. Por ultimo, no todo el personal fue amable y empatico.

2026-08-13 • via Nuitee
J
Juan pablo • solo_traveller • cl
9
buena opcion para ir de paso x stgo
Pros:

hotel muy buena ubicacion cerca del metro y comodo

2026-08-12 • via Nuitee
M
marcelo • solo_traveller • cl
10
2026-08-12 • via Nuitee
A
Aldo • couple • cl
8
2026-08-11 • via Nuitee
M
Marin Zamorano • solo_traveller • cl
10
Pros:

Buena ubicación, habitaciones muy limpias y cómodas

2026-08-11 • via Nuitee
V
Valeska • couple • cl
9
2026-08-09 • via Nuitee
V
Vanesa • solo_traveller • cl
9
Excelente con las 3 b
Pros:

Me gustó todo, el orden, la seguridad.

Cons:

Un poco que la cama se movía del respaldo por las ruedas.

2026-08-08 • via Nuitee