Hotel Alcala del Rio

Hotels
8.4 (1751 reviews)
Padre Mariano, 331 - Providencia , Santiago , CL
+56 9 6131 4195

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Cons:
Inconsistent service
Outdated facilities
Limited breakfast options

Categories

Cleanliness
8.4
The cleaning was highlighted as excellent, but some areas require modernization.
Service
7.4
Some reviews noted poor service, especially in critical situations, impacting overall sentiment.
Location
9.4
Location was consistently praised across multiple reviews as excellent and convenient.
Room Quality
7.9
Rooms mentioned as old and needing updates, impacting comfort and experience.
Amenities
8.9
Facilities such as the pool are positively rated, although some improvements suggested.
Value for Money
8.4
Good value for the location, but some services appeared lacking in quality.
Food and Beverage
7.9
Food options at breakfast were criticized for lack of variety, impacting overall dining experience.
Overall Experience
8.9
Overall experience varied significantly among guests; highly polarized based on individual issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:54

Property Description

Luxurious Accommodations
Hotel Alcala del Rio, nestled in the heart of Santiago's vibrant Providencia neighborhood, offers guests a truly luxurious experience. Each room is meticulously designed, boasting modern amenities such as air conditioning and cable TV for your comfort and entertainment.

Relaxation and Recreation
Unwind and rejuvenate at our hotel's inviting swimming pool, the perfect oasis in the midst of the bustling city. Whether you want to take a refreshing dip or simply lounge by the poolside, our facilities cater to your relaxation needs.

Connectivity and Convenience
Stay connected throughout your stay with our high-speed internet access available throughout the hotel. From checking emails to sharing your travel adventures on social media, we ensure that you are always connected to the online world.

Book your stay at Hotel Alcala del Rio now and indulge in a memorable experience filled with comfort, relaxation, and convenience.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Guest Reviews

8.4
Based on 1751 reviews
Cleanliness: 8.4
Service: 7.4
Location: 9.4
Room Quality: 7.9
Amenities: 8.9
Value for Money: 8.4
Food and Beverage: 7.9
Overall Experience: 8.9
F
Flores • solo_traveller • cr
10
Pros:

Silencia en las habitaciones y buen colchón

Cons:

Nada

2026-10-31 • via Nuitee
J
Juan Pablo • solo_traveller • co
8
2026-10-30 • via Nuitee
C
Cristian • couple • cl
8
2026-10-30 • via Nuitee
C
Carla • extended_group • cl
10
2026-10-29 • via Nuitee
R
Rafael Alejandro • solo_traveller • cl
5
You get what you pay for
Pros:

Small, well located hotel.

Cons:

Dated, wore down, awful eggs and coffee at breakfast

2026-10-29 • via Nuitee
J
Jorge • solo_traveller • cl
10
Hotel Alcala
Pros:

La ubicación es muy buena y tranquilo. Buen desayuno e instalaciones.

Cons:

Todo bien para el precio. Recomendable.

2026-10-29 • via Nuitee
J
Jessica • couple • cl
2
2026-10-29 • via Nuitee
F
Francisco • solo_traveller • pe
8
2026-10-28 • via Nuitee
C
Claudio Patricio • solo_traveller • cl
7
Pros:

UBICACION

2026-10-27 • via Nuitee
C
cristian vergara castillo • family_with_children • cl
9
2026-10-27 • via Nuitee
R
Rudeger Antonio • solo_traveller • cl
10
Cómoda
Pros:

Si, cómodo

Cons:

Nada

2026-10-26 • via Nuitee
Y
Yessica • couple • cl
10
Excelente
Pros:

Muy cómodo

Cons:

Nada

2026-10-26 • via Nuitee
J
Jessica • couple • pe
9
Maravillosa
Pros:

Muy cómodo

2026-10-26 • via Nuitee
R
Rudeger Antonio • couple • cl
10
2026-10-26 • via Nuitee
R
Robert • solo_traveller • de
7
Gut für eine Nacht
Pros:

Zimmer ist einfach aber funktional.
Front Desk war auch noch spät am Abend besetzt und schneller unkomplizierter Check-In.

Cons:

Anordnung und Anzahl der Steckdosen ist mager.

2026-10-26 • via Nuitee
J
JENNY • family_with_children • cl
7
Segura y tranquila
Pros:

La limpieza ,ubicación y el desayuno

Cons:

Que la caja fuerte no funcionaba y que no nos repusieron papel higiénico tuvimos que pedirlo en recepción

2026-10-26 • via Nuitee
R
Robinson • family_with_children • cl
7
Segura
Pros:

La ubicación el desayuno

Cons:

El oxido del baño

2026-10-26 • via Nuitee
M
Milena • solo_traveller • br
9
2026-10-25 • via Nuitee
P
Pedro • family_with_children • cl
10
Pros:

Muy buena ubicación y sector tranquilo.

Cons:

Mejorar el acceso de puertas con tarjetas no funcionan al 100% y falta de estacionamiento dentro del hotel los vehículos quedan en la calle.

2026-10-25 • via Nuitee
I
ingrid • couple • cr
10
Excelente!
Pros:

La ubicación, el personal y la limpieza. Todo excelente

Cons:

Nada

2026-10-25 • via Nuitee