Sands Harbor Resort and Marina

Checked in, went up to the room, sat on the bed, looked at the ceiling and saw roaches went down immediately to get a refund. We booked for three nights. They issued a refund for the two other nights and told us that we would have to speak to the manager Raymond the next day so we called him. He was very rude to my girlfriend and said welcome to Florida we have roaches. I highly recommend no one staying at this place as it is a dump and it roach infested..

It was convenient and we had a nice view of the beach and the intercoastal

Everything! The penthouse was the best along with staff!

From Daniel Brian valet parking agents everybody was just wonderful! Wish I could have stayed longer.

Nothing room smelled like cheap cologne floor looked like mold was growing under it bedding looked like it was 50 y/o old

Everything

La vista muy bonita hacia el mar

Wow!! The pictures on the internet do not do this place justice! It is such a great vibe and so beautiful! Daniel greeted us at the front desk by name and we were lucky enough to be given an upgraded room! Gorgeous room-amazing views of marina and the ocean! We ate at Lolas and the drinks and dinner were top notch! Great location as we were able to walk to the pier and the beach and plenty of places to eat! We will be back and I have already recommended it to some friends! Great weekend getaway!

The valet and the view of the marina

Location was great

The property is very clean spacious and comfortable

Joe was soooooo helpful! He went out of his way to help me & did it all with a smile ! Love Joe 💗

Atmosphere people pool loved it
I like the split room from bathroom. Room has great space

I'd say the two biggest benefits I received when I stayed at Sands Harbor are the location (which I've seen many people mention) and the service from the team. I have to personally shout out one of the team members in particular: Daniel. Daniel is someone that seems to both genuinely enjoy meeting people AND seems to care about the experiences that people have at their stay. I ended up checking in after a LONG uber ride in traffic to the hotel in rush hour traffic (ugh) and when I arrived I was third in line. I was ready to zone out until my turn but I immediately noticed how Danjel was chatting up each guest and going above and beyond with each of their issues. I was trying not to ear hustle (lol) but I was genuinely impressed at all the details he was sharing and how patient he was being with questions. For example, the person in front of me seemed to be a return guest and Daniel immediately remembered his name and asked about what was bringing him to town this time. And when he got to me, he kept that same energy and gave me a full rundown of everything, additional Pompano sites to visit and transportation resources since I didn't have my car (FYI: there's a local electric shuttle called Circuit that was really convenient). That may seem to be a small thing but I travel a lot and I know how often team members at the desk can hurry you along in the interest of moving though the line (understandably) but they often sacrifice on the service to do that. And if that wasn't enough, when i went to my room, I noticed a couple small things that might have been missed by the cleaning/room inspection (one of which looked like something related to someone smoking); since the hotel is strictly non-smoking I came back let the desk know so I wouldn't be charged. Daniel was apologetic and insisted he put me in a new room so that not only could those issues be addressed for the next guest in that room and they could do another inspection but also I could rest easier in a new room! And every team member at the hotel that I spoke to, or even encountered in passing, was super courteous. It's that kind of service that puts me at ease when I'm traveling. That combined with the under a block location to the beach/restaurants/stores and the comfy stay would definitely have me return! They also have some great amenities AND activities available: you get nightly credit at their onsite restaurant Lola's and you van rent jetskis and even these cute car boat things (you have to see them lol) to ride up the intercoastal waterway! And they had flyers for things like "Pilate's and Prosecco" (which I thought was hilarious and cute) so they clearly do activities to guests. They're updating the hotel so there is some noise if you come back early on in the day, but I spent most of my time at the beach so it wasn't bad. Plus the rooms look great so the upgrades are worth it lol. Definitely will be back if I'm ever in this area again!!

Location, room was very comfortable with lovely views