Insotel Fenicia Prestige Suites & Spa

Hotels
Porto Bay Hotels & Resorts
9 (107 reviews)
Calle Narcisos, Santa Eulalia del Rio, Ibiza, 7840 , Ibiza , ES

Facilities

Full-service spa
Fitness facilities
Health or beauty spa nearby
Area shuttle (surcharge)
Health club
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Clean spa
Helpful staff
Big pool
Professional staff
Cons:
Chaotic breakfast
Poor cleanliness
Dated rooms

Categories

Cleanliness
7.64
The cleaning personnel was poor, and rooms were not properly cleaned.
Service
9.61
All hotel staff are excellent and professional.
Location
9.65
Lovely hotel situated a short walk away from the main town.
Room Quality
8.1
Rooms starting to look dated.
Amenities
9.63
The pool is big with lots of loungers and a nice cafe.
Value for Money
9.59
Standard quality for this hotel tier.
Food and Beverage
8.64
Breakfast was a bit chaotic, but good food options available.
Overall Experience
9.11
Overall a pleasant experience despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 17:23

Property Description

Spoil Yourself at the Spa
Indulge in massages, body treatments, and facials at our luxurious spa. Revitalize at the health club, outdoor pool, and sauna to ensure a relaxing stay.

Fine Dining and Leisure
Savor Laotian cuisine at Buffet Fenicia or enjoy room service. Unwind with a drink at the bar or poolside bar. Start your day with a complimentary buffet breakfast.

Convenience and Comfort
Stay connected with free Wi-Fi, and enjoy amenities like concierge services and a business center. Experience ultimate relaxation in the elegant guestrooms with premium bedding and deep soaking bathtubs.

Escape to paradise at Insotel Fenicia Prestige Suites & Spa for a luxurious retreat near the beach. Experience elegance and serenity in Santa Eulalia del Rio.

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IBZ

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

Location

Guest Reviews

9
Based on 107 reviews
Cleanliness: 7.64
Service: 9.61
Location: 9.65
Room Quality: 8.1
Amenities: 9.63
Value for Money: 9.59
Food and Beverage: 8.64
Overall Experience: 9.11
R
Ruth
8
Pros:

Have stayed here many years ago and doesn’t seem as good as it was , breakfast was bit chaotic on times and waited ages for coffee / tea . Rooms starting to look dated and no kettle in room .

2025-10-06 via Nuitee
B
Beverley partner
10
Pros:

Spa is so clean and staff are very helpful.
All hotel staff are excellent and professional.

2025-09-27 via Nuitee
N
Nigel
10
Lovely Hotel
Pros:

This is a lovely hotel situated a short walk away from the main town. The pool is big with lots of loungers and a nice cafe for light food and drinks, perfect.

2025-09-03 via Nuitee
K
Katherine
4
Pros:

The staff is poor. The cleaning personnel was poor the rooms were not properly cleaned and we left behind some stuffed animals and they disappeared and were not found afterwards.

2025-07-31 via Nuitee
M
martin family
10
Pros:

Stylish with great people looking after you.

2025-07-06 via Nuitee
C
Christopher partner
10
Pros:

Fantastic hotel - comfy beds, lovely roof terrace with Jacuzzi bath, amazing pool area and sunbeds, and short walking distance to Santa Eularia.

2025-06-08 via Nuitee
N
Nagham
4
Pros:

Definitely not five star standard. Housekeeping rarely frequented and a tissue left on the floor at the beginning of our stay was never removed. We had to have daily battles to replace complimentary water. Reception attitude hostile. Check-in was done without a smile or a greeting. Water pressure was low. A machine in the ceiling, keep the room noisy and disrupted sleep. Stay here if you want to be disappointed.

2025-06-08 via Nuitee
A
Amanda partner
10
Pros:

Always lovely staff

2024-09-23 via Nuitee
M
Matt
8
Overall good
Pros:

Overall good. A couple of disappointments. The spa pool was luke warm at best both inside and out and overall the hotel could use some updating. The aircon in the room worked but not particularly effectively.
We had a rooftop room with a hot tub which was enjoyable but you need to plan for use as you need to fill it up yourself which takes a good 30 mins +
Excellent location and staff. Breakfast was superb. Thoroughly enjoyed the main pool

2024-09-09 via Nuitee
R
Ryan partner
10
Pros:

Great stay - highly recommend

2024-09-08 via Nuitee
J
Jason
10
Pros:

A beautiful hotel in a lovely location

2024-09-05 via Nuitee
J
Jean-Pierre family
10
Pros:

We enjoyed a great 4 night stay. Good location and only a short walk to the beachfront with plenty of restaurants to choose from. Breakfast buffet was excellent. Room was clean and comfortable. Staff were pleasant and attentive. Our only issue as with most hotels was the need to secure a sunbed early in the morning

2024-09-05 via Nuitee
L
Lazaro partner
10
Pros:

Super nice hotel and staff,

2024-09-04 via Nuitee
L
Laura partner
10
Pros:

What an amazing stay we’ve just had, we were absolutely over the moon on arrival when we’re shown to our room to realise we had been upgraded to the Presidencial suite. We enjoyed an afternoon in the spa during our stay which was lovely. All the staff are impeccably polite and helpful. Thank you so much, we will be back again soon.

2024-08-17 via Nuitee
D
David
6
Not a 5* hotel
Pros:

Good size rooms but a little tired. Not a 5* hotel
Staff very friendly
Good location

2024-07-30 via Nuitee
D
Duncan family
10
Pros:

Classy

2024-07-28 via Nuitee
C
Carl partner
2
Pros:

Very poor customer service and rude manager

2024-07-27 via Nuitee
J
Jules family
10
Pros:

Excellent hotel in great location. Lovely walk along seafront to numerous bars and restaurants.
Hotel is very well run and maintained. Rooms great and pool area really nice. Added bonus of the spa too.
Very impressed overall with value and quality. Staff all very helpful and friendly.

2024-07-14 via Nuitee
A
Alex Mark
10
Pros:

Fabulous quiet hotel. Lovely to walk into the harbour at night for drinks, food and sunset.

2024-06-24 via Nuitee
D
Dylan
10
Pros:

Good

2024-06-19 via Nuitee