Mercure Cardiff North Hotel

Hotels
•
Accor
8.2 (148 reviews)
Circle Way East, Cardiff, Wales, CF23 9XF , Cardiff , GB
44-2920-589988

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Pets allowed

Facilities

Meeting rooms
Fitness facilities
No single-use plastic straws
Comprehensive recycling policy
Hardwood flooring in public areas
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Comfortable beds
Good location
Great beverage service
Cons:
Poor room maintenance
Unfriendly bar staff
Parking fees not disclosed
Limited amenities

Categories

Cleanliness
7.78
Concerns about visible mould in rooms and low-quality towels noted.
Service
9.25
Staff were friendly and handled requests efficiently.
Location
9.29
Conveniently located and accessible.
Room Quality
7.24
Issues with maintenance in multiple rooms and lack of essential amenities.
Amenities
7.77
Limited amenities like lack of refrigerator and basic room facilities.
Value for Money
7.23
Concerns raised over unexpected parking fees and overall value.
Food and Beverage
8.78
Positive experience with drinks and staff accommodating specific requests.
Overall Experience
8.25
Overall good experience but marred by maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:20

Property Description

Experience a blend of modern comfort and Art Deco elegance at the Mercure Cardiff North Hotel, where every stay is a memorable one.

Recreational Amenities
Unwind at our 24-hour fitness center or explore the surroundings with our bike rentals. For relaxation, enjoy complimentary Wi-Fi and entertainment in our common area or indulge in our room service available around the clock.

Dining Delights
Savor exquisite cuisine at The Bay Restaurant, featuring a vibrant bar/lounge. Don’t miss our buffet breakfasts served on weekends, perfect for fueling your adventures.

Convenient Facilities
Our hotel offers 132 luxurious guest rooms complete with memory foam beds, LCD televisions, and private bathrooms showcasing rainfall showerheads. With a conference center and event facilities, your professional needs are well catered for too.

Elevate your getaway with a stay at our hotel. Book your experience today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CWL

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

8.2
Based on 148 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 7.24
Amenities: 7.77
Value for Money: 7.23
Food and Beverage: 8.78
Overall Experience: 8.25
F
frimpong • solo_traveller • gb
7
2026-06-27 • via Nuitee
S
Simon • solo_traveller • gb
7
2026-06-27 • via Nuitee
J
Jacqueline • solo_traveller • gb
7
Good hotel, nice facilities - a little out of town. Nice and quiet
Pros:

The staff were ovely. Breakfast was very good.
Room was good size... Bed was huge.
Shower had good water pressure

Cons:

Shower drained V slowly, so concerned it may overflow.
Television was hung in the wall squint.
Room was lovely and cold, but bed sheets felt
everywhere so slightly damp...
Maybe Aircon had been on for a long time before we arrived.
Bed was too soft.

2026-06-27 • via Nuitee
A
Anna • solo_traveller • gb
6
OK to escape the heat, but don't expect usual Mercure standards
Pros:

Staff friendly and pleasant. Breakfast nice. Beds comfortable. Blackout curtains great. WiFi great - worked well and was free. Nice shower. Quiet. Good location if you have a car. Air conditioning was fantastic which was why we stayed - I needed to get out of the heat as I have disabilities.

Cons:

The lift was awful!!! As soon as you got in it then it loudly and juddered forcefully when it started. The first time it happened we actually thought we were going to die! It was so bad that my Assistance Dog has developed a phobia of lifts now as she was trembling after it happened which is NOT good. We informed reception who just said "it's just old and does it when it's hot". Also, I said I had an Assistance Dog and was put on the first floor, had to go up another flight of stairs as the lift didn't go there, and then go to the end of a very long corridor. Not great in terms of accessibility when I needed to take my Assistance Dog out.

Cleanliness wasn't great - hair, dust, dirt, spiders, and cracks & wear and tear in bathroom and room. Duvet and net curtains were stained (duvet looked like blood drops?!).

No idea what was going on with the pillows? 2 x tiny ones that didn't even cover the bed. No extra ones. They weren't even standard size ones and were just two soft lumps! Ceiling lights desperately needed too! I appreciate low level lighting at night, but in the day it was way too dark to see too get ready. I had to put all the room lights on to be able to work on Zoom and it was still dark!

Parking was £10 a day which is horrendous.

Not obvious who the receptionist was upon entry - just looked like a man working on an iPad.

No obvious vending machines & no bottled water in room when we were in a Red Warning heatwave.

Definitely not worth the money, and not up to the same par as the Mercure in town, nor any others I've stayed at. Needs some serious updating.

2026-06-26 • via Nuitee
D
david • solo_traveller • gb
3
2026-06-26 • via Nuitee
R
Rasiah • extended_group • au
8
2026-06-26 • via Nuitee
M
Mohammed Arif • solo_traveller • gb
1
Checked in at 9.30pm, checked out at 11 pm. Worlds shortest stay.
Pros:

Nothing. I checked in and turned on the air con and water started dripping.

Went down to reception to inform them.

The response i got : we will check it in the morning.

My response: there is no way i can sleep with water dripping constantly.

They came and had a look and said i can check out and they will offer me a full refund. So i checked out at 11 pm at night and booked a travelodge down the road.

So much for hospitality. Never staying at any Mercure again.

Cons:

See above.

2026-06-26 • via Nuitee
W
Walsh • couple • gb
8
Very pleasant, comfortable couple of days.
Pros:

Location, lovely room, good bath.

Cons:

No shower curtain. Air con made noise throughout night.

2026-06-26 • via Nuitee
S
Samira • couple • sa
10
Pros:

نظافة

2026-06-26 • via Nuitee
A
Annie • extended_group • gb
7
A happy comfortable stay in a useful location for the motorway.
Pros:

Clean and actually much nicer inside than outside. The communal bar area as very nice and welcoming. Breakfast was really good, lots of options and delicious. Staff super friendly and helpful at all times. Nice rooms, The comfiest beds ever, and massive!!

Cons:

The outside looks awful, carpark looked derelict full of bits of broken glass. I was dreading going in!! Some areas inside a bit old and neglected. Shaving mirror in the bathroom was rusty (just take it off if you don’t want to replace it!) and some tiles were chipped. Air con very noisy and rattling in one of the two rooms we had, unbearable for sleeping and it was during the hot spell so very much needed.

2026-06-25 • via Nuitee
R
Ruth • couple • gb
8
Very good no real issues
Pros:

Clean comfortable beds good location for my needs

Cons:

Only one tea bag each and one pillow shower slippery and on a slope

2026-06-25 • via Nuitee
W
wootton • solo_traveller • gb
9
Pros:

Large room nice shower very clean easy check in

2026-06-25 • via Nuitee
M
martin • couple • gb
8
Great hotel lovely stay
Pros:

The property was nice and clean. Shower is very good. Could’ve done with the fridge in this weather.

Cons:

Bar shut too early

2026-06-25 • via Nuitee
K
Katherine • solo_traveller • gb
8
Pros:

The staff on check-in were fantastic - Risi and Dan. Bed was comfy, breakfast was good, and staff were all super friendly and helpful.

Cons:

Although it was sorted quickly, the aircon in first two rooms wasn't working. And if I had been choosing i would have preferred a hotel in the city.

2026-06-24 • via Nuitee
E
Elle • solo_traveller • gb
1
2026-06-22 • via Nuitee
S
Susie • couple • gb
10
Great location for visiting family in Cardiff.
Pros:

Clean, comfortable and very adequate room. Shower room clean and good condition sanitary wear. Fab breakfast. Terrific value. Added bonus of accessible room facilities, disabled parking and allowed our little dog to join us.

Cons:

nothing.

2026-06-22 • via Nuitee
V
Vivek • solo_traveller • gb
9
2026-06-22 • via Nuitee
V
Victoria • solo_traveller • gb
8
2026-06-21 • via Nuitee
B
Bevyward • solo_traveller • gb
10
Marvellous, professional amiable and welcoming hotel. Highly recommended.
Pros:

Excellent staff customer service impeccable... Wonderful professional and amiable management in all departments. Wonderful selection of meals in the restaurant, delicious and extremely good value. The lobby and general hotel cleanliness is marvellous. Assistance to hand for every requirement during the stays at this Mecure. Will definitely be returning. Many thanks again.

2026-06-21 • via Nuitee
A
Andreea • solo_traveller • gb
3
Pros:

The bed was comfortable.

Cons:

There was a lot of dust on the clothes hangers, stained towels, mold in the bathroom. I asked for an extra pillow through the hotel app on the first night, it wasn't even brought to us the next day, not even an answer on this subject, ugly. The light in the room, almost none. Disappointing, this is not what a 4-star hotel looks like, I say this from a former 4-star hotel worker.

2026-06-21 • via Nuitee