Mercure Cardiff North Hotel

Hotels
Accor
8.2 (148 reviews)
Circle Way East, Cardiff, Wales, CF23 9XF , Cardiff , GB

Pets allowed

Facilities

Meeting rooms
Fitness facilities
No single-use plastic straws
Comprehensive recycling policy
Hardwood flooring in public areas
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Comfortable beds
Good location
Great beverage service
Cons:
Poor room maintenance
Unfriendly bar staff
Parking fees not disclosed
Limited amenities

Categories

Cleanliness
7.78
Concerns about visible mould in rooms and low-quality towels noted.
Service
9.25
Staff were friendly and handled requests efficiently.
Location
9.29
Conveniently located and accessible.
Room Quality
7.24
Issues with maintenance in multiple rooms and lack of essential amenities.
Amenities
7.77
Limited amenities like lack of refrigerator and basic room facilities.
Value for Money
7.23
Concerns raised over unexpected parking fees and overall value.
Food and Beverage
8.78
Positive experience with drinks and staff accommodating specific requests.
Overall Experience
8.25
Overall good experience but marred by maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:20

Property Description

Experience a blend of modern comfort and Art Deco elegance at the Mercure Cardiff North Hotel, where every stay is a memorable one.

Recreational Amenities
Unwind at our 24-hour fitness center or explore the surroundings with our bike rentals. For relaxation, enjoy complimentary Wi-Fi and entertainment in our common area or indulge in our room service available around the clock.

Dining Delights
Savor exquisite cuisine at The Bay Restaurant, featuring a vibrant bar/lounge. Don’t miss our buffet breakfasts served on weekends, perfect for fueling your adventures.

Convenient Facilities
Our hotel offers 132 luxurious guest rooms complete with memory foam beds, LCD televisions, and private bathrooms showcasing rainfall showerheads. With a conference center and event facilities, your professional needs are well catered for too.

Elevate your getaway with a stay at our hotel. Book your experience today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CWL

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

8.2
Based on 148 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 7.24
Amenities: 7.77
Value for Money: 7.23
Food and Beverage: 8.78
Overall Experience: 8.25
D
David solo_traveller gb
8
2026-06-05 via Nuitee
S
stephen couple gb
10
2026-06-04 via Nuitee
K
Karen solo_traveller gb
9
Pros:

Rooms clean bed comfy

2026-06-04 via Nuitee
A
Ahson couple gb
9
Welcoming Hotel
Pros:

Very welcoming staff and well appointed rooms.

Cons:

Paying for overnight parking. This should be free for guests.

2026-06-03 via Nuitee
J
joanne couple gb
1
Nasty smelling hotel in an unsavoury area
Pros:

Nothing - isn’t as described in the reviews

Cons:

When I walked in it smelt horrible. The atmosphere was lifeless and there was a lot of workmen in their hi-vis uniform hanging about. The carpets along the corridors stank and were stained. Quite a few plates left outside guests doors. I changed rooms twice as both smelt awful. The 2nd rooms window was misted up so you couldn’t see out.

2026-06-03 via Nuitee
G
graeme solo_traveller gb
9
Great hotel
2026-06-03 via Nuitee
M
mark couple gb
8
2026-06-03 via Nuitee
S
Steve couple gb
4
Disappointing
Pros:

The breakfast was just about adequate but expensive & some of the offerings (eg: mushrooms) were poor quality

Cons:

I paid for an "upgraded" room which turned out to be what I would describe as shabby, especially the stained carpets & noisy air-con. The view was described as "gareden" or "city" - we had an expanse of grass & views of the service area roof!

2026-06-01 via Nuitee
J
Jesus couple gb
7
2026-06-01 via Nuitee
A
Alexis Harakis solo_traveller gb
4
2026-05-31 via Nuitee
A
Ahson solo_traveller gb
9
2026-05-31 via Nuitee
M
Millie family_with_children gb
6
Nice room. Could do more to improve the reception welcome and restaurant.
Pros:

Lovely, spacious room. Clean and comfortable.

Cons:

No milk provided in room meaning I had to travel to the restaurant to get milk for morning drinks.

I overheard staff moaning at each other during reception which wasn’t very welcoming.

Restaurant not great for kids. Kids menu didn’t have great selection and was on the pricier side.

You have to pay for the car park which is a hidden fee!

2026-05-31 via Nuitee
J
Jagruti family_with_children gb
10
2026-05-30 via Nuitee
L
Luisa solo_traveller it
9
Comodo per la città in zona tranquilla
Pros:

Accogliente e pulita, stanza grande con il letto comodissimo. Bagno con finestra. Top
La colazione , spettacolare.

2026-05-30 via Nuitee
A
Abdula family_with_children gb
10
2026-05-29 via Nuitee
E
Emman John solo_traveller gb
2
Cons:

Elevator doing a loud bang. No AC.

2026-05-29 via Nuitee
P
Philip couple gb
7
2026-05-29 via Nuitee
A
Abdul couple gb
10
2026-05-29 via Nuitee
M
Monika solo_traveller gb
8
Pros:

The breakfast

2026-05-29 via Nuitee
S
Sam solo_traveller gb
10
2026-05-28 via Nuitee