Quay West Suites Melbourne

Hotels
•
Quay West
9.2 (118 reviews)
26 Southgate Avenue, Southbank, Victoria, 3006 , Southbank , AU
61-396936000

listing image 1
Show all photos

Facilities

Fitness facilities
Express check-out
Fireplace in lobby
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Sustainability/community reinvestment (10% revenue or more)
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Mice in room
Wi-Fi issues

Categories

Cleanliness
8.16
There was mention of mice in the room which affects the cleanliness perception.
Service
9.63
Staff were described as friendly and helpful, although a specific incident was not resolved.
Location
9.87
Multiple mentions of great location near attractions like Hamer Hall.
Room Quality
8.62
Rooms were comfortable but noted as needing refurbishment.
Amenities
9.15
Good amenities including a swimming pool, though not all were mentioned.
Value for Money
9.11
Overall experience was good; however, value perception diminished with issues reported.
Food and Beverage
9.86
Not explicitly mentioned; assumed standard quality for this hotel tier.
Overall Experience
9.23
Positive aspects outweighed by cleanliness issue and service follow-up.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 11:53

Property Description

Experience unparalleled luxury and comfort at Quay West Suites Melbourne, ideally situated in the vibrant Southbank area.

Recreational Oasis
Unwind with our exceptional amenities, including a refreshing indoor pool, relaxing hot tub, and rejuvenating sauna, perfect for a day of leisure after exploring the city's attractions.

Dining Excellence
Indulge in delightful culinary experiences with our on-site restaurant and snack bar/deli. Enjoy a hearty buffet breakfast each morning and wrap up your day with a drink at our chic bar/lounge.

Home Away from Home
Relax in one of our 109 beautifully-appointed guestrooms, featuring premium bedding, LCD televisions, and complimentary Wi-Fi, ensuring you stay connected while enjoying your home-like comforts.

Discover the perfect blend of luxury and convenience in Melbourne. Book your stay today!

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9.2
Based on 118 reviews
Cleanliness: 8.16
Service: 9.63
Location: 9.87
Room Quality: 8.62
Amenities: 9.15
Value for Money: 9.11
Food and Beverage: 9.86
Overall Experience: 9.23
W
Wendy • partner
10
Pros:

The staff were lovely. Rooms are so comfortable and we had lovely views to the city.

2025-10-02 • via Nuitee
Y
Yeruham
8
Pros:

The Wi-Fi was very bad.

2025-09-21 • via Nuitee
B
Barbara
10
Pros:

Easy access to Hamer Hall. Friendly, helpful staff. Clean spacious suite. Super swimming pool.

2025-09-03 • via Nuitee
S
Sally
10
Pros:

Close proximity to Hamer Hall ,restaurants , shopping , art galleries, exceptional staff

2025-09-02 • via Nuitee
J
Janice
8
Fantastic location....
Pros:

Fantastic location, friendly staff & spacious apartments. Just looking tired and needing a refurb.

2025-08-31 • via Nuitee
G
Grant
2
Sleeping with mice is acceptable
Pros:

Stayed here two nights, and late on the 2nd night saw a mouse run into my kitchen. Could hear mice scurrying and squeaking through the night, and told the hotel staff the next day. They said they would investigate and contact me, as I felt I shouldn't be paying for the 2nd night. One week later and haven't heard a single thing from this hotel. No explanation, no apology, and of course no refund or anything of that nature. My suggestion is to avoid.

2025-08-27 • via Nuitee
J
Julie • family
10
Pros:

Great location,service and facilities

2025-08-25 • via Nuitee
J
Jose
10
Pros:

Great location and wonderful amenities.

2025-08-03 • via Nuitee
R
Ronald
10
Pros:

It was soo close to southbank great location, lovely and clean will stay there again

2025-07-20 • via Nuitee
V
Verified traveler
4
5-star hotel or apartment building?
Pros:

Checked into a one-bedroom superior suite, which felt like a gloomy apartment with a view of a footpath. We seriously considered leaving, but opted for an upgrade to a city-view room, which I highly recommend.

Self-parking in the grubby basement is available. We spent quite some time trying to get into that, as our keycards had not been activated even though we discussed our car and parking at check-in, and there’s no signage to guide you.

If you love a quality 5-star buffet breakfast, this isn't the hotel for you. Breakfast is basic; easily the most minimal I’ve encountered at a 5-star hotel.
You may(?) also be sharing the pool and gym with residents who live in the building.

One saving grace is that some of the staff were lovely, which helped offset the poor first impression at check-in from an unsmiling staff member.

In summary, there are far nicer hotels in the Melbourne CBD, and along Southgate, for less.

2025-07-09 • via Nuitee
S
Sally
10
Tick ! Tick ! Tick ! Perfect.
Pros:

Best apartment in Melbourne. Great location, great team, great rooms, great pool, great restaurant/breakfast and on and on! Loved our stay here - will stay again and will recommend to everyone we know.

This was our second stay here and it did not disappoint.

2025-07-06 • via Nuitee
M
Melissa • partner
10
Pros:

Staff were amazing ! Nothing too much trouble and great location

2025-06-27 • via Nuitee
D
Doug
10
Pros:

Great location.

2025-06-24 • via Nuitee
S
Steven
8
Pros:

Very pleasant but getting on a bit in age

2025-05-12 • via Nuitee
R
ROBYN • family
10
Pros:

Parking area was a bit tight for larger vehicles

2025-04-27 • via Nuitee
S
Sarah • friends
8
Pros:

Very comfy beds, big rooms but no free bottled water and inconvenient location of the entrance

2025-04-26 • via Nuitee
L
Leanne
10
Pros:

Excellent place to stay.

2025-04-21 • via Nuitee
A
Alejandro • partner
10
Pros:

Loved having a suite. The array of restaurants was incredible

2025-04-17 • via Nuitee
S
Sidney • family_with_children
10
Pros:

Excellent central location to explore the city and surrounds. The apartment suite was great for a family with a kitchen, separate living and dining spaces, and amazing views.

2025-04-15 • via Nuitee
S
Sophia • family_with_children
10
Pros:

We will be back again. Level 13 with 2 city views either side of our large room. Dishwasher kitchen and washing machine and dryer. Perfect.

2025-04-14 • via Nuitee