Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Mice in room
Wi-Fi issues

Categories

Cleanliness
8.16
There was mention of mice in the room which affects the cleanliness perception.
Service
9.63
Staff were described as friendly and helpful, although a specific incident was not resolved.
Location
9.87
Multiple mentions of great location near attractions like Hamer Hall.
Room Quality
8.62
Rooms were comfortable but noted as needing refurbishment.
Amenities
9.15
Good amenities including a swimming pool, though not all were mentioned.
Value for Money
9.11
Overall experience was good; however, value perception diminished with issues reported.
Food and Beverage
9.86
Not explicitly mentioned; assumed standard quality for this hotel tier.
Overall Experience
9.23
Positive aspects outweighed by cleanliness issue and service follow-up.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 11:53

Property Description

Luxurious Suites with Stunning Views
Located in Melbourne CBD, Quay West Suites offers 5-star accommodation with spacious suites boasting balconies and panoramic views over Yarra River. The suites feature LCD TVs and fully equipped kitchens, providing a comfortable and convenient stay.

Relaxation and Wellness Amenities
Guests can unwind and rejuvenate at the 15-metre indoor lap pool, spa, sauna, and fitness center. Whether it's a refreshing swim or a soothing sauna session, the hotel ensures a relaxing experience for all visitors.

Dining Experience at Jarrah Restaurant & Bar
Indulge in a culinary journey at the hotel's Jarrah Restaurant & Bar, offering a menu filled with seasonal specialties. From fresh local seafood to succulent steaks, guests can savor delicious meals indoors or on the spacious terrace.

Experience luxury, relaxation, and exquisite dining at Quay West Suites Melbourne. Book your stay now to enjoy a memorable experience in the heart of the city.

Important information:

Please note that there is a 1.4% charge when you pay with a credit card.

Please note that renovation work will be carried out from December 2025 to July 2026. Guests may experience disturbance and view obstruction from Monday to Friday.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Guest Reviews

9.2
Based on 2000 reviews
Cleanliness: 8.16
Service: 9.63
Location: 9.87
Room Quality: 8.62
Amenities: 9.15
Value for Money: 9.11
Food and Beverage: 9.86
Overall Experience: 9.23
I
Ilona • couple • au
9
2026-07-24 • via Nuitee
D
Darren • family_with_children • au
8
Pros:

location was perfect, balcony was excellent, spa and pool facility was great

Cons:

breakfast could have offered more variety

2026-07-24 • via Nuitee
H
Hannah • family_with_children • au
9
2026-07-23 • via Nuitee
E
ELISABETH • solo_traveller • br
7
God location
Pros:

Location

Cons:

Cleaning

2026-07-21 • via Nuitee
P
Phil • couple • au
8
2026-07-21 • via Nuitee
S
Simone • couple • au
10
2026-07-20 • via Nuitee
Y
Yvonne • couple • au
10
2026-07-20 • via Nuitee
M
Marcus • family_with_children • au
10
2026-07-19 • via Nuitee
M
Melissa • couple • au
10
Pros:

Location was great and the food is amazing

2026-07-16 • via Nuitee
J
Janette • family_with_children • ph
10
2026-07-16 • via Nuitee
D
Douglas • couple • au
8
When going to a show at the arts center we would book again
Pros:

Location

Cons:

Refill the bar fridge every day

2026-07-15 • via Nuitee
T
Tony • couple • au
8
Close to where we wanted to be. Reception guy James was first rate
Pros:

Fresh, modern, proximity to entertainment

Cons:

The food in the restaurant was sub standard.

Poorly cooked and second rate imported produce.

Sadly there is no point voicing a complaint because they have no way to fix it.

2026-07-15 • via Nuitee
C
Colin • solo_traveller • au
9
Excellent quality property, location, staff and services.
Pros:

Great location, staff very friendly and helpful, excellent quality property and facilities. Loved the included breakfast - best ever!

Cons:

Not really a dislike, just a suggestion to keep room service open later in the evening. We came back from an event at 9pm and just wanted to have something to eat in our room and the kitchen had closed. Generally most room service is open until at least 10pm.

2026-07-15 • via Nuitee
P
Peter • couple • au
9
Great location and apartment.
Pros:

Location size of apartment.

Cons:

All good. No issues.

2026-07-14 • via Nuitee
M
Michelle • extended_group • au
9
Stunning views at an excellent location. Staff were very friendly, helpful and welcoming.
Pros:

The Breakfast was good. Good variety with very nice coffee. Had to wait half an hour for our eggs, however, the staff were very helpful and accommodating.

Cons:

Better information on how the breakfast area works.

2026-07-13 • via Nuitee
W
Wayne • solo_traveller • nz
9
I would stay there again
2026-07-12 • via Nuitee
M
Melissa • couple • au
9
2026-07-12 • via Nuitee
M
Marina • family_with_children • au
10
2026-07-12 • via Nuitee
M
Margaret • couple • au
10
Pros:

Access to South Bank

2026-07-12 • via Nuitee
J
Joanne • couple • au
7
Great location, really nice apartment, value for money.
Pros:

Great location, really nice apartment very comfortable

2026-07-11 • via Nuitee