Best Western Executive Inn & Suites

Hotels
•
Best Western
7.8 (762 reviews)
2725 Buchanan Avenue Southwest , Grand Rapids , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good communal spaces
Cons:
Dirty rooms
Poor breakfast

Categories

Cleanliness
5.8
Multiple mentions of dirty sheets, a dirty room, and poor maintenance.
Service
9.3
Generally good service with friendly staff, though there were some issues with assistive services.
Location
8.8
Convenient location for work, but some guests noted issues with accessibility.
Room Quality
7.3
Issues with room features like the shower and unkept condition, though some positive remarks about comfort.
Amenities
7.8
Decent amenities like a pool and gym, but major issues reported with kitchenettes.
Value for Money
8.3
Mixed perceptions of value given the room quality and service levels.
Food and Beverage
5.8
Negative comments on breakfast quality and availability.
Overall Experience
9.3
Positive recounts despite several complaints, indicating overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:56

Property Description

Indulge in Comfort and Convenience

Luxurious Accommodations: Unwind in our guest rooms equipped with desks, seating areas, coffee makers, and hairdryers for your comfort.

Relaxation and Recreation: Take a dip in our inviting indoor pool or break a sweat in the well-equipped gym. Need to catch up on work? Head to our business center.

Prime Location: Conveniently located just 9 miles from Gerald R. Ford International Airport, our hotel is a short drive away from popular attractions like Van Andel Arena, Grand Valley State University, and John Ball Park Zoo.

Ready to experience the perfect blend of relaxation and productivity? Book your stay at Best Western Executive Inn & Suites now.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 762 reviews
Cleanliness: 5.8
Service: 9.3
Location: 8.8
Room Quality: 7.3
Amenities: 7.8
Value for Money: 8.3
Food and Beverage: 5.8
Overall Experience: 9.3
A
Ashley • couple • us
5
2026-02-09 • via Nuitee
Q
Quentin • couple • us
10
2026-01-26 • via Nuitee
R
Rosema • family_with_children • us
1
Half a Hotel
Pros:

Close to my locatio

Cons:

No breakfast, no pool, no fitness center. Half the hotel is under renovation. Trashes overflowing outside. Would be a great value and location but nothing is open.

2026-01-25 • via Nuitee
D
David • couple • us
4
I don’t think we will use this motel again.
Pros:

Room was clean, staff very friendly and responsive to an issue.

Cons:

The room smelled like cigarette smoke. And the water wasn’t working for a time.

2026-01-19 • via Nuitee
G
gina • couple • us
10
2026-01-19 • via Nuitee
K
Kim • family_with_children • us
4
Pros:

The breakfast was fine.

Cons:

There was no hot water either in the bathroom sink or shower.

2026-01-19 • via Nuitee
M
Michael • couple • us
8
2026-01-19 • via Nuitee
M
Marie • couple • us
8
Hotel clerk was very accomodating.
Pros:

The front desk clerk on duty for Friday was extremely helpful. After explaining the mobility issues with the front desk clerk we were moved to a 3rd floor suite. She brought the elevator to the second floor so we could load up our luggage and go to the 3rd floor. She was wonderful when I forgot clothes in the closet on the second floor and she had to reload our key for me to retrieve them. I'm sorry I didn't get her name, but she was a credit to the hotel.

Cons:

After asking for a 1st floor room (none were available), we were given 2nd floor room. Unfortunately, the elevator was broken from the 2nd floor down to the 1st floor. Apparently, some "kids" broke the buttons on the 2nd floor and repairs were to be done later this week. Due to my husband's mobility issues, he had to walk down the steps from the 2nd floor. See above for what we liked.

2026-01-19 • via Nuitee
T
Thomas • couple • us
4
Mediocre to poor .site needs a lot of cleaning repairs
Pros:

Average

Cons:

Bathroom door difficult to close dragged on floor.
Coffee table leg was broken and about to fall off.Window curtain was shredded and torn.

2026-01-19 • via Nuitee
L
Larry • couple • us
6
Went there for a lower price
Pros:

Breakfast was average to slightly below average

Cons:

Extra pillows and blankets would have been nice

2026-01-19 • via Nuitee
M
Maranda • family_with_children • us
10
Pros:

it was quite, clean, peaceful, the staff was nice and friendly as well.

Cons:

there wasn't really anything not to like.

2026-01-19 • via Nuitee
W
Will • family_with_children • us
6
Pros:

It was located in a good area.

Cons:

The hotel was dirty feeling and was very outdated.

2026-01-05 • via Nuitee
J
Jenna • couple • us
2
2025-12-24 • via Nuitee
O
Olivia • couple • us
1
2025-12-22 • via Nuitee
U
Ulugbek • solo_traveller • ca
10
Amazing
Pros:

Very friendly and Kindly. Especially Margarita at the reception.

2025-12-11 • via Nuitee
B
Bridgette • couple • us
9
2025-12-06 • via Nuitee
W
Willie • couple • us
6
2025-12-02 • via Nuitee
J
Jared • family_with_children • us
5
2025-11-25 • via Nuitee
W
William • family_with_children • us
8
2025-11-25 • via Nuitee
M
Miranda • couple • us
6
Pros:

good breakfast

Cons:

dirty mattress covers, no sheet on the pull out sofa bed

2025-11-17 • via Nuitee