Hotel Mayaguez Plaza, BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.8 (1499 reviews)
70 Calle Mendez Vigo E , Mayaguez , pr

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Table tennis
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Comfortable rooms
Cons:
Limited cleaning service
Inconvenient laundry system
Noise from other guests

Categories

Cleanliness
7.91
The cleaning service was limited, and there were complaints about room cleanliness.
Service
9.38
Staff was friendly and helpful, although there were a few service issues mentioned.
Location
9.42
Excellent location, close to restaurants and attractions.
Room Quality
8.37
Rooms were spacious and comfortable, though some had issues like damp odor.
Amenities
8.9
Good amenities but some systems for washing were complicated.
Value for Money
8.86
Overall fair value, but the laundry system was inconvenient.
Food and Beverage
8.41
Breakfast was good but lacked variety compared to previous year.
Overall Experience
9.18
Overall good experience despite some negative points.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:42

Property Description

Central Location
Situated in the heart of Mayaguez, Mayaguez Plaza Hotel offers a convenient stay opposite the stunning Mayaguez Cathedral and a stone's throw away from the Yaguez Theater.

Comfortable Accommodation
Each room at our hotel is designed for your comfort and convenience, featuring free WiFi, a flat-screen TV, coffee-making facilities, and a safety deposit box to ensure a pleasant stay.

Convenient Amenities
Start your day right with a delicious Continental breakfast served on-site. With a 24-hour reception desk and a business center, we are here to cater to all your needs during your stay.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Mayaguez Plaza Hotel now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BQN

Property Policies

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 5 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1499 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.9
Value for Money: 8.86
Food and Beverage: 8.41
Overall Experience: 9.18
I
Iván • family_with_children • es
8
2026-02-13 • via Nuitee
B
Brenda • couple • pr
10
Pros:

Excelente servicio al cliente

2026-02-13 • via Nuitee
R
Rolando • solo_traveller • pr
10
Pros:

Cozy, comfortable, well maintained, clean

Cons:

Parking is not on premises, it’s across the street.
Although it is accessible, if you have work related gear that you need to unload…
Ahh😏, but it’s ok

2026-02-11 • via Nuitee
G
Gonzalez • family_with_children • pr
10
Pros:

I like the rooms

Cons:

Nothing

2026-02-11 • via Nuitee
A
Amneris • couple • pr
10
2026-02-11 • via Nuitee
V
Vanessa • couple • pr
4
Fui a descansar y no lo logré
Pros:

Era bonito

Cons:

Los ruidos del pueblo. Y se activó la alarma dos veces. No la pasé muy bien. El personal debe notificar a los inquilinos

2026-02-10 • via Nuitee
S
Sally Maria • couple • pr
6
Pros:

La location
Restaurant en el area

Cons:

1. VIERNES Cuando llegué me assignation la room 216 El Baño NOOO TENIA TOILET PAPER
En La Bañera encima de Los ( potes de Shampoo HABIA un BAR SOAP 🧼 USADO )
La Nevera del CUARTO TENIA un Mal Olor
Fui a front desk a notificar lo cual me resolvieron cambiandome a OTRA Habitacion
La Empleada dejo saber q eso no era CIERTO
Yoooo por error de Tome fotografias
Pero es CIERTO no HABIA toilet paper
La nevera Con ese Mal Olor
ESO no HABIA PASADO antes
SOMOS CLIENTES de Todos Los Años en Diciembre
Las facilidades MUY BUENAS POR LA UBICACION
A LA PLAZA Y REST Q ES LA RAZON POR LA Q NOS QUEDAMOS
EL EMPLEADO DEL FRONT DESK
EL VIERNES EN LA TARDE 01/2 No recuerdo su Nombre pero era un Caballero MUY BIEN Q NOS ATENDIO Y BRINDO SUS DISCULPAS
PERO LA EMPLEADA DE MANTENIMIENTO QUE LLEGÓ AL FRONT DESK NOOO FUE AMABLE Y NO MANEJO LA SITUATION DE LA MEJOR FORMA POR LA FORMA DE ESPREZARSE Y COMO ACTUO TAMPOCO TENGO SU NOMBRE SOLO Q TENIA ROPA NEGRA Y COMO PELO RUBIO
NADA
SIEMPRE NOS HEMOS QUEDADO EN SUS FACILITY Y ESO NO VA A CAMBIAR
NOS MOVIERON DE HABITACION Y TODO FUE MEJOR.
Gracias!
Por Todo

2026-02-10 • via Nuitee
B
Beyra • family_with_children • pr
10
Recomendado
Pros:

Todos muy amables, justo lo que necesitaba, paz, silencio y empatia! El desayuno super rico

Cons:

Todo fue espectacular!

2026-02-09 • via Nuitee
R
Rose Mary • couple • pr
10
Pros:

Todo muy limpio y el personal muy amable

2026-02-09 • via Nuitee
H
Hepzibah • family_with_children • pr
8
Pros:

La tranquilidad

2026-01-31 • via Nuitee
L
leslie • couple • pr
9
2026-01-31 • via Nuitee
H
Henry • couple • pr
10
2026-01-31 • via Nuitee
J
Jose E • couple • pr
10
Awesome
Pros:

Easy parking
Location

Cons:

Stairs “fire exits”need some cleaning

2026-01-29 • via Nuitee
M
Morales • family_with_children • pr
10
Pros:

Me encanta el servicio. Que en las noches podemos salir y es movido

Cons:

Un poco el ruido de la calle pero es inevitable, ya que en las noches hay restaurante wy muchas cosas abiertas

2026-01-26 • via Nuitee
C
Carmen • family_with_children • us
10
Pros:

Excelente servicio al cliente, la limpieza y ubicación.

2026-01-26 • via Nuitee
J
JOSE • family_with_children • pr
1
De mal umor por que cuando me percate que me avían robado me fui el día antes
Pros:

La ubicación que estaba serca del ebento

Cons:

Que deje mi cartera con dinero y me robaron $60 dolares

2026-01-26 • via Nuitee
D
Dario • family_with_children • pr
10
2026-01-25 • via Nuitee
R
Rafael • couple • pr
10
Excelente
Pros:

La experiencia fue buenisima.
Alfredo y jenifer fueron muy amables. El desayuno es muy bueno. Lo recomiendo 100%

Cons:

Todo estuvo bien

2026-01-25 • via Nuitee
L
Lizbeth • couple • us
9
2026-01-24 • via Nuitee
N
Nilton • solo_traveller • us
8
Pros:

Ease of access

Cons:

Morning Clerk at arrival a little rough

2026-01-23 • via Nuitee