Hotel Mayaguez Plaza, BW Signature Collection

Hotels
BW Signature Collection by Best Western
8.8 (1520 reviews)
70 Calle Mendez Vigo E , Mayaguez , pr

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Table tennis
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Comfortable rooms
Cons:
Limited cleaning service
Inconvenient laundry system
Noise from other guests

Categories

Cleanliness
7.91
The cleaning service was limited, and there were complaints about room cleanliness.
Service
9.38
Staff was friendly and helpful, although there were a few service issues mentioned.
Location
9.42
Excellent location, close to restaurants and attractions.
Room Quality
8.37
Rooms were spacious and comfortable, though some had issues like damp odor.
Amenities
8.9
Good amenities but some systems for washing were complicated.
Value for Money
8.86
Overall fair value, but the laundry system was inconvenient.
Food and Beverage
8.41
Breakfast was good but lacked variety compared to previous year.
Overall Experience
9.18
Overall good experience despite some negative points.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:42

Property Description

Central Location
Situated in the heart of Mayaguez, Mayaguez Plaza Hotel offers a convenient stay opposite the stunning Mayaguez Cathedral and a stone's throw away from the Yaguez Theater.

Comfortable Accommodation
Each room at our hotel is designed for your comfort and convenience, featuring free WiFi, a flat-screen TV, coffee-making facilities, and a safety deposit box to ensure a pleasant stay.

Convenient Amenities
Start your day right with a delicious Continental breakfast served on-site. With a 24-hour reception desk and a business center, we are here to cater to all your needs during your stay.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Mayaguez Plaza Hotel now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BQN

Property Policies

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 5 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1520 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.9
Value for Money: 8.86
Food and Beverage: 8.41
Overall Experience: 9.18
I
Ivonne solo_traveller pr
5
UnfortunatelyI will not go back until the air conditioning situation is resolved.
Pros:

The room was very nice, but not comfortablesince it had new air conditioning and no controls. The room was very cold and even though someone came to assist, the result was not acceptable, since it continued very cold and was in a mode which went on and off and did not let me sleep.

Cons:

FYI At 4am a worker was using a very loud leaf blower, which woke me. When I called front office they said it was a municipal employee.

2026-03-25 via Nuitee
C
Celso family_with_children pr
8
2026-03-25 via Nuitee
E
e breger family_with_children fr
6
Pros:

Très bien situé dans le centre de Mayaguez

Cons:

Le bruit. Entre la climatisation, un énorme générateur adossé à l'hôtel, un restaurant à proximité, les fêtards, les klaxons... la nuit a été très très courtes.
La climatisation était peut-être défectueuse et gênerait beaucoup d'humidité, la chambre sentait le moisi. On aurait aimé pouvoir ouvrir les fenêtres.

2026-03-25 via Nuitee
M
Myrna E couple us
9
Otherwise, everything was fine
Cons:

You could hear the employees talking in the hallway

2026-03-24 via Nuitee
L
Lorenzo couple us
10
Pros:

It's easy to arrive and check-in. The space I needed to relax, I found it here.

2026-03-23 via Nuitee
V
VERONICA family_with_children pr
8
2026-03-22 via Nuitee
M
Madeline couple pr
10
Pros:

Todo esta vez excelente 👍

2026-03-22 via Nuitee
C
Carmen T couple pr
8
2026-03-21 via Nuitee
D
David couple us
10
2026-03-20 via Nuitee
Y
yaremis family_with_children ve
9
Pros:

Ubicación y atención

2026-03-19 via Nuitee
E
Efrain couple us
10
Nice atmosphere in the city
Pros:

Great location. Close to restaurants and commerce.

Cons:

Stay was too short.

2026-03-19 via Nuitee
I
ISRAEL F family_with_children pr
10
2026-03-19 via Nuitee
L
Luz family_with_children pr
9
2026-03-18 via Nuitee
P
Paul couple us
7
Pros:

Location was good

Cons:

The breakfast was not good at all.

2026-03-18 via Nuitee
N
Nieves couple pr
8
Excelente
Pros:

El servicio, la atención, la limpieza y la máquina de café y chocolate a cualquier hora

2026-03-15 via Nuitee
W
William family_with_children pr
10
2026-03-14 via Nuitee
D
Delimar couple pr
10
2026-03-11 via Nuitee
O
Orlando couple us
9
Pros:

The whole town is great! We’ll be back!

2026-03-10 via Nuitee
M
Magda E. family_with_children pr
10
Pros:

Limpieza y trato de los empleados

Cons:

Tener que esperar para que abrieran el estacionamiento.

2026-03-09 via Nuitee
D
Denzel solo_traveller us
7
2026-03-09 via Nuitee