MS Vila Nova

Hotels
8.6 (2356 reviews)
Rua João Francisco Cabral 1 / 3 , Ponta Delgada , pt

Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent cleanliness
Friendly service
Great location
Varied breakfast options
Cons:
Some rooms not as comfortable
Minor complaints about bedding

Categories

Cleanliness
8.8
Multiple reviews highlight excellent cleanliness and organization.
Service
8.66
Staff are consistently praised for their attentiveness and friendliness.
Location
8.81
Conveniently located near the center and points of interest, as noted in reviews.
Room Quality
8.36
Rooms described as clean but mentioned as not completely comfortable for all, affecting rating.
Amenities
8.49
Amenities like breakfast and parking received positive feedback.
Value for Money
8.45
Perceived as good value due to included services, though minor complaints noted.
Food and Beverage
8.69
Breakfast variety and quality were frequently praised.
Overall Experience
8.56
General sentiment indicates a positive stay with multiple positive remarks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:23

Property Description

Luxurious Accommodations
Indulge in the elegant guest rooms at My Story Hotel Vila Nova, adorned with calming blue and grey tones, extra-long beds, and modern amenities like a private bathroom with a bathtub and shower. Upgrade to a suite for the added luxury of a minibar.

Dining Delights
Savor a delicious daily breakfast buffet and dinner at the poolside Atlantis Room. Unwind at the hotel's bar with exotic cocktails and crispy snacks, perfect for a relaxing evening.

Relaxation and Recreation
Take a dip in the outdoor pool or lounge on the sun terrace with comfortable sun loungers and parasols. For some indoor fun, head to the games room for a round of billiards. After a day of activities, unwind in style at My Story Hotel Vila Nova.

Ready to experience luxury and comfort at My Story Hotel Vila Nova? Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When booking half board, note that drinks are not included.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PDL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is needed) and costs EUR 4 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for € 15 per person per night when using an available extra bed.
    People 13 years old and over stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 2356 reviews
Cleanliness: 8.8
Service: 8.66
Location: 8.81
Room Quality: 8.36
Amenities: 8.49
Value for Money: 8.45
Food and Beverage: 8.69
Overall Experience: 8.56
L
Lucie solo_traveller sk
10
2026-05-15 via Nuitee
E
Ernst couple ch
8
2026-05-14 via Nuitee
M
Maria solo_traveller pt
10
2026-05-11 via Nuitee
H
Henrique couple pt
8
Hotel com excelente localização.
Pros:

Localização excelente.Funcionários do bar muito profissionais e atenciosos com destaque para o João.
O hotel disponibiliza produtos da marca Rituals o que é de salientar.
Está disponível máquina de café expresso no quarto e uma garrafa de água.
No quarto havia uma mensagem da Diretora e um mimo para degustação.

Cons:

Devia ser possível reservar o lugar no parque privado do hotel com antecedência.
O colchão estava em muito mau estado.

2026-05-11 via Nuitee
S
Sónia couple pt
8
2026-05-11 via Nuitee
M
Mendes extended_group pt
8
2026-05-09 via Nuitee
V
Vitor solo_traveller pt
10
2026-05-08 via Nuitee
E
Eduardo_L_C_Rodrigues solo_traveller pt
8
Cons:

O valor de tarifário p/noite é excessivo

2026-05-08 via Nuitee
K
Karen solo_traveller gb
8
Really enjoyed my stay , will be coming back next year
Pros:

Location, the breakfast was fab plenty of choice

Cons:

I think the rooms need a little update , the lid of the kettle was broken , and the table and chairs outside on balcony was very old and a bit tatty .

2026-05-07 via Nuitee
M
Maria Paula solo_traveller pt
8
Pros:

Atendimento, instalação

Cons:

Pequeno almoço

2026-05-06 via Nuitee
A
Ali solo_traveller ci
8
2026-05-05 via Nuitee
V
Vladimír solo_traveller cz
7
Pros:

Vstřícnost personálu

Cons:

Opotřebované sociální zařízení koupelna

2026-05-05 via Nuitee
E
Eduardo_L_C_Rodrigues solo_traveller pt
10
Pros:

Localização e Comida

Cons:

Excessivo preço para as comodidades

2026-05-04 via Nuitee
C
Cláudio couple pt
9
2026-05-04 via Nuitee
M
Maria Clotilde solo_traveller pt
8
2026-05-04 via Nuitee
M
Miguel extended_group pt
8
Pros:

Hotel acolhedor com Pequeno Almoço Razoável.

Cons:

O constante barulho da aterragens e descolar dos aviões.

2026-05-03 via Nuitee
A
Alexandre extended_group pt
10
Confortável
2026-05-03 via Nuitee
J
Jacobus Leonardus Maria couple pt
9
Fijn hotel met behulpzaam en vriendelijk personeel.
Pros:

Fijn hotel met behulpzaam en vriendelijk personeel.
Op de verjaardag van mijn vrouw stond er een taartje op de kamer.
Op ons verzoek kregen we een heerlijke topper op het bed.

2026-05-03 via Nuitee
C
Carla solo_traveller pt
10
Fantastico
Pros:

Um hotel de *** que deixa muitos de ***** atrás. Fantastico!
A simpatia e atenção dos funcionários do melhor.
Foi 7tudo acima das expectativas que tinha, muito bom mesmo, um hotel com uma qualidade preço excepcional.
Para voltar e recomendar!!

Cons:

Nada a apontar

2026-05-02 via Nuitee
R
Ramon solo_traveller ch
10
2026-05-01 via Nuitee