Crowne Plaza Vilamoura - Algarve by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.8 (1351 reviews)
5 Rua Stefano Saviotti Quarteira , Vilamoura , pt

listing image 1
Show all photos
Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent breakfast
Cons:
Noisy outside
High drink prices

Categories

Cleanliness
8.3
Mixed reviews about cleanliness, some areas reported dirty.
Service
9.3
Staff friendliness and efficiency were highlighted positively.
Location
9.3
Well located near the beach, praised by multiple reviews.
Room Quality
8.8
Rooms were generally good, some concerns about cleanliness.
Amenities
8.3
Some amenities were great but charges for pool access were noted.
Value for Money
8.3
Pricing for drinks was considered excessive.
Food and Beverage
9.3
Breakfast was highly praised and described as excellent.
Overall Experience
8.8
Overall positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 09:36

Property Description

Luxurious Accommodations with Spectacular Views

Elegant Design and Relaxing Amenities
The tastefully decorated rooms at Crowne Plaza feature soft shades of ivory and natural textures. The stylish bathrooms with glass-wall showers and wide balconies with lounge chairs offer a touch of luxury and comfort.

Entertainment for All Ages and Culinary Delights
The hotel offers a range of entertainment options, from the Peter Pan Kids Club with welcome snacks and daily animated films to the Almond Tree Wellness Spa for adults. Guests can indulge in regional and international cuisine at the Cataplana Restaurant, enjoy a variety of drinks at the Caravela Bar, or relax on the sea-facing summer terrace.

Experience the ultimate blend of luxury and convenience at Crowne Plaza Vilamoura - Algarve. Book your stay now to enjoy a memorable vacation by the sea.

Important information:

Please note that extra beds and cots are subject to availability and must be confirmed by the hotel.

When booking half board, please note that drinks are not included and dinner cannot be changed for lunch.

The access to the Almond Tree Wellness Spa facilities, which includes indoor swimming pool, Vitality pool, Hamman, Sauna and Relaxation Room, has a cost of 14 Euros per person/day. The access for children up to 12 years old is free of charge, only allowed between 11 AM and 3 PM.

Pool towels available for guests upon deposit.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FAO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 13 years old and over stay for € 135 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1351 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.3
Room Quality: 8.8
Amenities: 8.3
Value for Money: 8.3
Food and Beverage: 9.3
Overall Experience: 8.8
A
Annette • family_with_children • ie
10
Fabulous
Pros:

Very clean good location excellent choice for breakfast. Friendly staff.

Cons:

Not a lot, all good

2026-03-02 • via Nuitee
L
Luís Maria • solo_traveller • pt
8
2026-03-02 • via Nuitee
A
Alain • couple • fr
9
Emplacement et petit déjeuner super
Pros:

L’excellent petit déjeuner et un personnel au soin.

Cons:

Dommage que pas d’accès à l’extérieur du spa.

2026-03-01 • via Nuitee
W
William • solo_traveller • gb
10
Very enjoyable and better than expected
Pros:

The range of food options available.

Cons:

Coffee from machines never tastes as good as freshly brewed.

2026-02-26 • via Nuitee
R
Ruben • couple • pt
10
2026-01-24 • via Nuitee
D
Daniel • extended_group • se
10
2026-01-20 • via Nuitee
A
Alan • couple • gb
7
Good hotel with friendly staff, breakfast excellent, location good
Pros:

Breakfast very good, location good with easy access to the marina, room good

Cons:

Room servicing could be better

2026-01-19 • via Nuitee
N
Nicola • couple • ie
8
We had a lovely time
Pros:

Very friendly staff and great location
Pool area fabulous

Cons:

We had one member of staff at our check in who was rude and dismissive

2026-01-19 • via Nuitee
M
Mina • family_with_children • no
10
2026-01-19 • via Nuitee
O
Owen • family_with_children • ie
10
Absolutely perfect holiday thank you.😍
Pros:

Excellent

Cons:

All excellent.

2026-01-19 • via Nuitee
P
Philippe • family_with_children • lu
10
À refaire
Pros:

L’emplacement, le personnel, la nourriture, le lit et l vue

Cons:

Rien à signaler

2026-01-03 • via Nuitee
E
Eve stella martine • family_with_children • us
10
Pros:

La plage , la piscine et la propreté

Cons:

Le personnel des restaurants

2025-12-29 • via Nuitee
D
Dimitri • family_with_children • be
9
2025-12-27 • via Nuitee
F
Frib198 • couple • gb
9
Pros:

BRESKFAST WAS LOVELY, FRESH AND PLENTY OF CHOICE

2025-12-18 • via Nuitee
D
D2772TBanthonyp • Family
2
IHG, THE OWNER. MANAGERS AND FRONT DESK AT THIS HOTEL ARE INCOMPETENT AND UNPROFESSIONAL.
Pros:

NEVER STAY AT THIS HOTEL OR AN IHG property.
IHG, THE OWNER. MANAGERS AND FRONT DESK AT THIS HOTEL ARE INCOMPETENT AND UNPROFESSIONAL.
Back in June of 2025 we made a reservation by phone. Later while checking the IHG app we made a second reservation on the IHG app getting a Corp rate. We were planning on getting two rooms so we figured we'd keep them both at this time.
A few weeks later (and weeks before the cancel-by date) we emailed the hotel and asked them to cancel our reservations.
We received an email response from the hotel that the reservations was cancelled believing all reservations were now cancelled at this time weeks later (and still 24 hours before the Cancel-BY date) the Crowne hotel front desk clerk contacted us directly with a "pre-check-in" email.
We immediately emailed him back and told him that we had cancelled our reservations. The clerk then informed us that we had only cancelled one reservation and that there was a second reservation in the system that was still live.
Again we immediately responded telling him that we believed all reservations were cancelled and to immediately cancel the second Corp rate one.
INSTEAD THE CLERK (AND MOST LIKELY AT THE DIRECTION OF MANAGEMENT AND OR OWNER) THEN PURPOSEFULLY DID NOT RESPOND BACK TO OUR SECOND EMAIL UNTIL THE CANCEL-BY DATE HAD PASSED IN ORDER TO PROCURE A LATE FEE OF A ONE NIGHT STAY ($700).
The clerk and Manager then continued to play email-tag with us sending back senseless and cryptic emails but still never cancelling the reservation to ensure we would miss the cutoff date.
WE ESCALATED THIS TO IHG CORP SEVERAL TIMES BY PHONE AND IN WRITING. But IHG continued to respond back by saying not to worry, that they would reach out to the hotel and cancel the charge.
But after several calls and emails with IHG (and the hotel) IHG claimed the Hotel would not budge and the matter was out of their control. In my view this constitutes fraud and deceptive practices by this hotel.
IHG is also guilty of being complacent in the matter by letting this hotel perpetrate this fraud.
I also asked AMEX to cancel the charge, but the AMEX representative told me that "the hotel is their client" not me and refused to cancel the charge after a lack luster job of investigating.
What's worse is the second reservation on the app doesn't even have the correct spelling of my name so in my view this reservation could've been made by someone else without my knowledge and should be cancelled. IHG, the Hotel owner and Manager and AMEX are not concerned.
TO DATE THE HOTEL CONTINUES TO DENY THAT WE INFORMED THEM BEFORE THE CANCEL- BY DATE… UTTERLY IRRESPONSIBLE AND INCOMPETENT

2025-12-09 • via Tripadvisor
M
mateja • extended_group • si
10
Relaxing
Pros:

Breakfest, pool and the beach.

Cons:

Nothing

2025-11-30 • via Nuitee
A
Ana Maria • couple • pt
10
Excellent
Pros:

Friendliness of staff. Clean and excellent breakfast buffet. Spa was nice too.

Cons:

Wouldn’t change a thing.

2025-11-19 • via Nuitee
R
Roy • couple • gb
9
Our first visit Portugal, and an enjoyable stay at this hotel, well located near the beach and ameni
Pros:

Breakfast was fabulous, enough choices to make it enjoyable and so well presented. And a glass of bubbly what a lovely surprise without added cost.

2025-11-16 • via Nuitee
S
stafford • couple • ie
10
2025-11-14 • via Nuitee
M
Marta • solo_traveller • pt
8
Pros:

Simpatia dos funcionários. Conforto da cama.

Cons:

Nao ter esponja para sapatos, cotonetes e algodões para retirar maquilhagem.

2025-11-13 • via Nuitee