Hotel Imperial Beach - Dada Hotels

Il degrado

Sie haben mir einen Tag vor Reiseantritt ohne irgendeinen Grund zu nennen eine Email geschrieben in welcher sie mir erklärten ich könne nicht zu ihnen in das Hotel kommen.

Beim Frühstück keine weiteren Auswahl außer Gouda und Salami
In Zimmer war eine sehr kleine Fernseher
Keine Shampoo verfügbar
Beim Frühstück muss du 10 Minuten in warten Schlange warten eine Kaffee zu holen ( nur eine Kaffeemaschine )

Stanze troppo piccole e nn idonee al 4 stelle

Ascensore insufficiente climatizzatore non regolabile

Ascensore: uno solo e piccolo; passavano decine di minuti ad aspettarlo poiché con un passeggino eravamo impossibilitati a muoverci con le scale.
Culla: a pagamento (10 euro a notte) la prima fornita era improponibile, rotta, arrugginita e sporca, dopo il nostro reclamo è stata prontamente sostituita.
Reception: servizio insufficiente; approccio del personale scontroso, le richieste venivano gestite con totale assenza di empatia.

A hotel which is focused only on cost savings not on guests.
One of the worst experiences...a.maximum 2 star hotel.

Terrbile obsolete breakfast, 12 days the same food. Old cookies, old sausages, and the ham was impossible to eat. Brown bananas. We eat less then 50% of the time due to food safety concerns.

The breakfast hall is absolutely crowded with tables, impossible to do not touch other people in order to get to your table.
The schedule was until 9:30, but at 9 they already start taking away the food...
1 coffee machine for all guests, 1 water
dispenser for all guests. Always a que and the location was in the alley, blocking access...

The reception is slow, unfriendly, at arrival we waited 4 h for preparing our room. We arrived too early was the commment.
The fact is they are understaffed in the clearing people..
Still they use a lot of papers and the booking is taking too long.
First, they tried to book us with a view towards a construction building even if we paid sea view.
Second, we found out that also the parking and the beach are not included, another 500 euros for 2 weeks...
Moreover, as a gym person, I was shocked to find out that if you pay only breakfast option, you are not allowed to gym. :))) . This is unbelievable . How low can you go with the cost saving.?

Another incredible topic is with the reception lady, someone from the hotel ordered a pizza and she was asking the guests in the reception who was it, as is forbidden to order food from outside. I ignored her totally as this kind of lack of respect and hospitality were unbelievable.

Room, very small for a family of 4, is impossible to be rated as a 4 star hotel with this size.

The shower doors are damaged and look like they are since ages in this condition..
My children had problems slipping in the beds.
We had no space for 3 trolleys...
The bathroom is also extremely small.

The TV was the smallest I ever seen in the last 10 years and I spend around 30% of my time in hotels.

Didn’t find anything we didn’t like

Nous étions venus dans cet hotel pour le club enfant et celui-ci est fermé le samedi, une information qui aurait dû être mentionnée. De plus un très mauvais accueil de la part de l'hôtesse, absolument pas souriante et n'essayant pas de chercher des solutions à nos problèmes. Chambre plus que moyenne: les volets ne ferment pas, la douche ne tient pas, de la poussière et du sable dans les lits et au sol. Enfin, nous avions fait la demande de récupérer la chambre plus tôt une demande qui a été accepté, pour autant, lorsque nous sommes arrivés sur place (ayant voyagé toute la nuit), la chambre n'était pas prête. Nous avons pu la récupérer 1h30 après et parce que je me suis pointée sur place car l'hotesse en question ne nous a même pas téléphoné.

Staff per niente accogliente, pulizia molto bassa

Totul nu mi-a plăcut

L'animazione, il mare, è soprattutto il prezzo troppo alto rispetto ad un hotel che in realtà dimostra essere di due stelle e non quattro.