Cheltenham Chase Hotel & Spa

Hotels
Delta
8.2 (2736 reviews)
Shurdington Rd, , Cheltenham , gb

Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean and bright environment
Friendly and helpful staff
Prime location with easy parking
Excellent spa treatments
Cons:
Dinner reservation issues
Breakfast chaotic on busy days
Air conditioning could be improved

Categories

Cleanliness
8.38
The hotel is described as clean and bright, meeting guests' expectations.
Service
8.35
Staff were noted as very helpful and friendly across multiple reviews.
Location
8.39
The location is praised as prime with easy parking.
Room Quality
8.04
Rooms are noted for their comfort and cleanliness.
Amenities
8.27
The pool and spa facilities received positive reviews.
Value for Money
7.83
Some concerns regarding dinner reservation confusion suggest minor value concerns.
Food and Beverage
7.98
Breakfast and dinner were described as good but with some service hiccups.
Overall Experience
8.35
Overall positive reviews with a few minor issues; guests would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:27

Property Description

Modern Rooms and Free Parking
Experience comfort and convenience at Delta Hotels by Marriott Cheltenham Chase with modern rooms featuring en suite bathrooms, free WiFi, and plasma-screen TVs. Enjoy complimentary parking during your stay.

Leisure Club and Spa
Indulge in relaxation at the Reflections Leisure Club with an indoor swimming pool, hot tub, fully-equipped gym, and spa treatments. Unwind and rejuvenate with personal trainers and a variety of spa services.

Fine Dining and Casual Bar
Savor international cuisine at Hardy’s Restaurant while admiring views over Cooper’s Hill. For a more laid-back atmosphere, Hunter’s Bar and Lounge offers a traditional bar menu.

Book now to experience luxury and tranquility at Delta Hotels by Marriott Cheltenham Chase.

Important information:

Hotel Guests are welcome to use the Health Club facilities including the swimming pool from 3pm on day of arrival until 11am on day of departure.

"A credit card is required at check-in for a pre-authorization of £50 per night. Any unused funds will be released upon check-out."Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 2736 reviews
Cleanliness: 8.38
Service: 8.35
Location: 8.39
Room Quality: 8.04
Amenities: 8.27
Value for Money: 7.83
Food and Beverage: 7.98
Overall Experience: 8.35
S
Sarah solo_traveller gb
7
Pros:

Friendly staff

Cons:

Nothing

2026-05-16 via Nuitee
L
Lyndon solo_traveller gb
10
Pros:

A lovely relaxing weekend highly recommend.

2026-05-15 via Nuitee
J
Jill solo_traveller gb
9
Pros:

Lovely hotel, staff pleasant
Lots of choice at breakfast

Cons:

The only thing that spoilt our stay was the first meal in the restaurant, the service was terrible, which I put down to a coach party and not enough staff working.

2026-05-15 via Nuitee
M
maddison extended_group gb
9
2026-05-12 via Nuitee
S
Sarah extended_group gb
10
2026-05-12 via Nuitee
D
David solo_traveller gb
6
None return of deposits straight away not acceptable. Will avoid this hotel chain in future
Pros:

See above
Very clean and good nights sleep

Cons:

Took £50:00 from my account to cover any additionals.
On check out informed amount would be returned to my account “in tbe next three or four days”. This is not acceptable practice.

2026-05-11 via Nuitee
A
Alex couple gb
7
Great hotel reasonable prices just had an awful meal last night shame
Pros:

Facilities and room very good. Little bit frustrated 😣 gym did not open until 8am I like an early workout but the gym was excellent so was the pool.

Cons:

Invited the family for a meal in the last night. Food was terrible had two young children moms food came out half an hour before the children’s yes half an hour. The mussels for main we ordered were cold sent back twice no chips or garlic bread until we asked was just awful which was a real shame. We were refunded for the mussels.

2026-05-11 via Nuitee
L
Louis couple gb
9
Will stay there again when I’m in the area
Pros:

Breakfast
Bed
Bathroom even though the tap outlet is broken

Cons:

No Electric sockets at bedside table
Room 112 bath tap outlet broken
Discount on the stay

2026-05-10 via Nuitee
A
Andrew couple gb
8
2026-05-10 via Nuitee
M
Maëva couple gb
10
Very relaxing will definitely come back !
Pros:

Everything big bed amazing staff !

Cons:

Nothing

2026-05-10 via Nuitee
C
Christine couple gb
8
Excellent for our purpose
2026-05-09 via Nuitee
R
Robert solo_traveller gb
10
Pros:

Generally a really nice hotel with good facilities

Cons:

N/A

2026-05-08 via Nuitee
M
MUNERET solo_traveller fr
10
2026-05-08 via Nuitee
A
Arturo couple gb
8
Pleasant
Pros:

Relax environment. Polite staff. Breakfast very good. Bed super comfy and clean room. Free WiFi and Free Parking. Pool facilities / Jacuzzi / sauna lovely included.

Cons:

Dinner service almost 1h for 2 main courses ( no starters ). 2 people. 20:30pm Sunday night. Other tables complain too regarding time . One lady complained so much that the Manager gives them free meal. We Seated near the breakfast buffet ( set up for next day ) on a darker side ( lights off I guess to save electricity?). Food was good but waiting 50min ruined the experience. A bit over price. Example : £12 for a “mini” cheese cake ( delicious yes ) even for a 4* hotel. Coffee next day from automatic coffee machine during breakfast was horrible. Food from breakfast was very enjoyable.

2026-05-08 via Nuitee
K
Kaur extended_group ee
10
Pros:

The building and surrounding areas are really nice. Parking is very convenient

2026-05-07 via Nuitee
G
Gary couple gb
10
2026-05-06 via Nuitee
M
MARÍA JOSÉ extended_group es
8
Hotel con buenas instalaciones
Pros:

Un hotel con unas buenas instalaciones y limpio.

Cons:

El personal no era demasiado agradable.
El personal del restaurante estaba desbordado y la espera para cenar fue demasiado larga.

2026-05-06 via Nuitee
L
Laura couple gb
8
Comfortable stay. Great location for access to Cheltenham, Tewksbury & Gloucester
Pros:

Location, facilities, Spa

Cons:

We experienced service issues in the hotel restaurant

2026-05-05 via Nuitee
M
McGarry couple gb
10
Excellent
Pros:

All good

Cons:

Lovely breakfast

2026-05-05 via Nuitee
S
Sarah solo_traveller gb
10
Pros:

Lovely, clean and good location.

2026-05-05 via Nuitee