Cheltenham Chase Hotel & Spa

Hotels
•
Delta
8.2 (2513 reviews)
Shurdington Rd, , Cheltenham , gb

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Clean and bright environment
Friendly and helpful staff
Prime location with easy parking
Excellent spa treatments
Cons:
Dinner reservation issues
Breakfast chaotic on busy days
Air conditioning could be improved

Categories

Cleanliness
8.38
The hotel is described as clean and bright, meeting guests' expectations.
Service
8.35
Staff were noted as very helpful and friendly across multiple reviews.
Location
8.39
The location is praised as prime with easy parking.
Room Quality
8.04
Rooms are noted for their comfort and cleanliness.
Amenities
8.27
The pool and spa facilities received positive reviews.
Value for Money
7.83
Some concerns regarding dinner reservation confusion suggest minor value concerns.
Food and Beverage
7.98
Breakfast and dinner were described as good but with some service hiccups.
Overall Experience
8.35
Overall positive reviews with a few minor issues; guests would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:27

Property Description

Modern Rooms and Free Parking
Experience comfort and convenience at Delta Hotels by Marriott Cheltenham Chase with modern rooms featuring en suite bathrooms, free WiFi, and plasma-screen TVs. Enjoy complimentary parking during your stay.

Leisure Club and Spa
Indulge in relaxation at the Reflections Leisure Club with an indoor swimming pool, hot tub, fully-equipped gym, and spa treatments. Unwind and rejuvenate with personal trainers and a variety of spa services.

Fine Dining and Casual Bar
Savor international cuisine at Hardy’s Restaurant while admiring views over Cooper’s Hill. For a more laid-back atmosphere, Hunter’s Bar and Lounge offers a traditional bar menu.

Book now to experience luxury and tranquility at Delta Hotels by Marriott Cheltenham Chase.

Important information:

Hotel Guests are welcome to use the Health Club facilities including the swimming pool from 3pm on day of arrival until 11am on day of departure.

"A credit card is required at check-in for a pre-authorization of £50 per night. Any unused funds will be released upon check-out."Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 2513 reviews
Cleanliness: 8.38
Service: 8.35
Location: 8.39
Room Quality: 8.04
Amenities: 8.27
Value for Money: 7.83
Food and Beverage: 7.98
Overall Experience: 8.35
J
Jake • extended_group • gb
7
2026-03-14 • via Nuitee
C
Christopher • couple • gb
5
2026-03-14 • via Nuitee
C
Chris • couple • gb
8
2026-03-14 • via Nuitee
S
Simone • couple • gb
8
2026-03-12 • via Nuitee
D
Darren • couple • gb
10
Relaxing and superb value for money.
Pros:

The accessibility of it and the presentation overall.

Cons:

Nothing everything was very good.

2026-03-12 • via Nuitee
R
Rita • couple • gb
4
Pros:

there were only 2 staff on which was not enough for cheltenham week. they were rushed of their feet. dinner took forever and we left before paying the bill as. no one was around .we paid the next morning .it was not the staffs fault

2026-03-12 • via Nuitee
J
Joseph • solo_traveller • gb
5
2026-03-10 • via Nuitee
M
Mark • family_with_children • gb
9
Pros:

Spa very busy jacuzzi not working

2026-03-09 • via Nuitee
N
nicholas • couple • gb
8
2026-03-08 • via Nuitee
M
Mike • couple • gb
10
2026-03-06 • via Nuitee
A
Anthony • couple • gb
10
2026-03-06 • via Nuitee
S
Susie • solo_traveller • gb
8
2026-03-06 • via Nuitee
K
Kyle • couple • gb
7
Was nice but wasn’t relaxing as felt like facilities centre
Pros:

Was central to Cheltenham and Gloucestershire and the coltswoods

Cons:

The hours of the health club should allow staff to use facilities for as long as possible on check out day.

2026-03-05 • via Nuitee
S
SILVIYA • extended_group • gb
8
A lovely hotel to stay in and discover Cotswold.
Pros:

The restaurant was lovely, the room was of a good size, clean and with a lovely decor.

2026-03-05 • via Nuitee
S
Shannon • solo_traveller • gb
7
Pros:

Clean

2026-03-03 • via Nuitee
A
Avraham • couple • gb
9
Great hotel in great location.
Pros:

Location.
Breakfast is excellent.

2026-03-03 • via Nuitee
A
Ashley • solo_traveller • gb
6
Adequate
Pros:

Convenient location

Cons:

Spa area needs updating. Jacuzzi not working. The gents changing area had two showers not working. The other showers were poor. Too many lockers were broken.

Confusing offer regarding the dinner price - even the staff were confused.

2026-03-03 • via Nuitee
W
Wendy • couple • gb
8
It was clean, spacious and nice to return there.
Pros:

Breakfast was good, plenty to choose from and very fresh .croissants were delicious😋only had fruit and pastries.no cooked .

Cons:

Didn't feel it's the same personal touch , as years ago ?been good few times over last ten to fifteen years. Used to be lovely Chinese man in the restaurant at breakfast , he worked so hard clearing dishes ,and checking we had all we needed.But now it's get your own tea/coffee toast etc. But actually ignored good few times dishes on our table to take away 😐 seems more a business hotel now .

2026-03-03 • via Nuitee
J
Jonny Brownsteen • solo_traveller • gb
5
Unhygienic, but not quite dead yet.
Pros:

It's a nice enough hotel, but it's seen much better days. The bar area and restaurant are decent, there is an on-site gym, pool and spa, and the staff were friendly. The breakfast is good.

Cons:

The quality everywhere is unacceptably low. While there is a pool area, the walls are peeling off. The shower area is disgusting - there are dead flies on the walls, which are covered in black mould, as are the ceilings. I opted to leave the changing room barefoot because I didn't want to get my shoes dirty as well as my feet.

The restaurant menu recommends the duck main, which I ordered. It was so tough that I ended up asking for a steak knife. The waiting staff, who were great, repeatedly offered to replace it, but when the replacement came out it was raw inside. In the end I gave up. They added a free breakfast to my booking the following morning, which was a fair standard, but you can see in the image that the meat was dangerously uncooked.

I then had two beers in the bar, both of which were flat. But I chose not to raise that with staff because I didn't want to keep complaining.

Overall, given the room, meal, drinks and breakfast should have cost c£155, this hotel is priced way above what it delivers. Even though all I paid was £110 for the meal and two beers, I still feel like I got very poor value for money.

2026-03-03 • via Nuitee
A
Antonio • couple • gb
10
Pros:

Nice size room, and comfortable bed.

Cons:

All good apart from jacuzzi not working in the pool area.
A

2026-03-02 • via Nuitee