Pullman Quay Grand Sydney Harbour

Hotels
•
Pullman Hotels and Resorts
9 (1437 reviews)
61 Macquarie Street , Sydney , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Dated rooms

Categories

Cleanliness
7.73
Negative feedback about cleanliness, including issues with room hygiene and maintenance.
Service
9.7
Overall positive sentiment about staff being friendly and helpful.
Location
10
Consistently praised as central and with amazing views.
Room Quality
8.74
Spacious rooms with nice facilities but some dated aspects noted.
Amenities
8.69
Some amenities mentioned positively, but lack of bar access noted.
Value for Money
8.22
Concerns about cleanliness and some amenities lead to a lower perception of value.
Food and Beverage
9.18
Positive mentions about breakfast and surrounding dining options.
Overall Experience
9.73
Generally very positive experiences across different reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:34

Property Description

Luxurious Apartments with Stunning Views
Experience the epitome of luxury at Pullman Quay Grand Sydney, with spacious living areas, gourmet kitchens, and private balconies offering breathtaking views of Sydney Harbour or the Royal Botanic Gardens.

Gourmet Dining and Botanical Retreat
Indulge in modern Australian cuisine and an extensive wine list at Q-Dining, while enjoying panoramic harbour views. For a unique experience, visit Hyde Hacienda bar for Cuban-inspired cocktails in a botanical oasis overlooking the city.

Convenient Location and Exceptional Service
Located in the heart of Circular Quay, our hotel is just a short walk from iconic landmarks like the Opera House and The Rocks. Enjoy the convenience of modern amenities, 24-hour front desk service, and easy access to transportation options for exploring the city.

Book your stay at Pullman Quay Grand Sydney for a truly unforgettable experience in the heart of Sydney's vibrant harbour precinct.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.

Please note the Q Dining restaurant at the property is closed until further notice.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 0 per person per night when using an available cot.
    Children up to and including 11 years old stay for AUD 0 per person per night when using an existing bed.
    People no matter the age stay for AUD 55 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs AUD 75 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 1437 reviews
Cleanliness: 7.73
Service: 9.7
Location: 10
Room Quality: 8.74
Amenities: 8.69
Value for Money: 8.22
Food and Beverage: 9.18
Overall Experience: 9.73
H
Haissam • family_with_children • au
3
Rude manager
Pros:

Location and our memories there over the years celebrating our anniversary

Cons:

Did not get room service of late night snacks (orange and almond cake) and was not offered anything else to substitute.
Not even a cup of ice cream when we asked
The manager on that shift was rude and condescending.

It turns out we did get the orange and almond cake when we ordered our breakfast in bed at 9 clock so 🤔

When you find yourself having to write a compliant about the place your staying in at 11 clock at night instead of spending quality time together with your wife/partner, its time to move on.

2026-02-14 • via Nuitee
K
Karina • family_with_children • au
10
2026-02-13 • via Nuitee
M
Marianne • couple • ch
8
Trotzdem empfehlenswert
Pros:

Die Lage vom Hotel und der Balkon mit Harbourview ist perfekt.

Cons:

Der Frühstücksraum und das Personal dort. Lange wartezeiten bis nur einmal der bestellte Kaffee kommt. Ungemütlich und eng möbliert.

2026-02-13 • via Nuitee
I
Ivy • couple • au
10
Exceptional
Pros:

View

Cons:

Very limited

2026-02-10 • via Nuitee
L
Luxurytravellerjt • Couples • Lincoln, Lincolnshire, England
2
Cockroaches in room
Pros:

We are here now and are half way through our 8 night stay. On the 2nd day we saw cockroaches in our room and complained. We were told the room would be sprayed immediately. However, 24 hours later and we have more cockroaches in the room. The duty manager has said they will send someone up to sweep them away if we point them out! I asked about the spray and he said they will do that but can’t find any spray at the moment - makes me wonder if they bothered spraying yesterday.
We’ve stayed here several times over the last few years and it is definitely going downhill. There are also maintenance issues - broken iron, broken balcony blinds (no sign of the blind being repaired despite our request 2 days ago) but the cockroaches and manager attitude to the problem is the worst.
We will never stay here again and will be looking for a clean hotel to move to tomorrow.

2026-02-01 • via Tripadvisor
D
Dorothy • extended_group • au
9
a great location to enjoy Sydney harobour
Pros:

the harbor view was exceptional

Cons:

the breakfast service was a bit slow due to the number of guests

2026-01-30 • via Nuitee
C
charmaine • family_with_children • au
9
2026-01-27 • via Nuitee
A
amanda • couple • au
8
Cons:

There was a staff member at breakfast who was rude and I asked to change tables as I had booked 10 rooms and wanted to sit together and they said there was no tables to do so and then I heard her talking about us with another staff member was very unprofessional.

2026-01-25 • via Nuitee
G
G8224EHianh • Couples
10
Great hotel, great location. Really warm and welcoming
Pros:

Me and my wife stayed here as the last hotel of a 6 week trip around Australia and New Zealand and wanted to stay somewhere special to mark the end of a special trip. We usually stay around Darling Harbour when in Sydney so this was a real change for us. We stayed in a lux harbour view room and it didn’t disappoint. The view was amazing, with easy transport links right outside. Being able to sit on the balcony and watch the Cruise ships departing was lovely, especially with the views of the bridge as a backdrop.

2026-01-24 • via Tripadvisor
A
Ann • couple • au
10
Awesome location, lovely rooms and great staff meant we had a wonderful stay.
Pros:

The design of the room is great and the location is stunning. The staff were very helpful. The concierge was quick to help with bags and the front of desk, especially Kim, was kind and helpful when the air conditioning failed, quickly moving us to a new room.

Cons:

We actually use the kitchen which may not happen all the time so we noticed the absence of some niceties such as sharp knives, peeler, paper towel, oven mitts, oven tray and can opener. They would have been nice additions.

2026-01-23 • via Nuitee
L
Laura • solo_traveller • au
10
We loved our stay here. It was a wonderful location. Our fridge wasn’t working but the staff were so helpful and accommo
Pros:

The location was incredible

Cons:

There was a few broken tiles in the pool however it was a beautiful temperature and beautiful spa

2026-01-21 • via Nuitee
S
Sarah • couple • au
10
Great location and great staff.
Pros:

Very clean, incredibly spacious and brilliant staff. Everyone was lovely and very helpful. The location was also superb and very convenient.

Cons:

Nothing

2026-01-20 • via Nuitee
A
Ayden • couple • au
10
2026-01-20 • via Nuitee
Y
Yukako • family_with_children • jp
7
快適
Pros:

オペラハウスから近い立地

Cons:

特にない

2026-01-20 • via Nuitee
S
Sarah • couple • au
10
Perfection! Worth the money!
Pros:

Everything! Best hotel we have stayed at in a long time! Room was great, staff were excellent, location was to die for!

Cons:

Not much! We loved it

2026-01-19 • via Nuitee
P
Parry • couple • au
9
2026-01-19 • via Nuitee
G
Gary • extended_group • au
9
2026-01-19 • via Nuitee
J
Jaco • family_with_children • za
9
2026-01-19 • via Nuitee
E
Elisabeth • extended_group • au
10
2026-01-19 • via Nuitee
I
Isabel Pia Veronica • couple • ph
9
2026-01-19 • via Nuitee