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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Sauna
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Non-smoking throughout
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Concierge service
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Grocery deliveries
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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Delivered food - securely covered
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Wine release events
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Reception hall
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Covered parking
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxurious Apartments with Stunning Views
Experience the epitome of luxury at Pullman Quay Grand Sydney, with spacious living areas, gourmet kitchens, and private balconies offering breathtaking views of Sydney Harbour or the Royal Botanic Gardens.
Gourmet Dining and Botanical Retreat
Indulge in modern Australian cuisine and an extensive wine list at Q-Dining, while enjoying panoramic harbour views. For a unique experience, visit Hyde Hacienda bar for Cuban-inspired cocktails in a botanical oasis overlooking the city.
Convenient Location and Exceptional Service
Located in the heart of Circular Quay, our hotel is just a short walk from iconic landmarks like the Opera House and The Rocks. Enjoy the convenience of modern amenities, 24-hour front desk service, and easy access to transportation options for exploring the city.
Book your stay at Pullman Quay Grand Sydney for a truly unforgettable experience in the heart of Sydney's vibrant harbour precinct.
Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note the Q Dining restaurant at the property is closed until further notice.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for AUD 0 per person per night when using an available cot.
Children up to and including 11 years old stay for AUD 0 per person per night when using an existing bed.
People no matter the age stay for AUD 55 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not possible) and costs AUD 75 per day.
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Pets
Pets are not allowed.
Location
Guest Reviews
Everything
Only very small dislike was the shower ran hot and cold all the time
Great location - lovely spacious well equipped luxurious feeling apartment
N/A
Friendly staff. They were very happy to help. They location was amazing.
The staff and location
gorgeous location and friendly staff
Location - You can't beat it. The habour is right out as you exit
Room - Clean and spacious
Arrival - Reception upon arrival was friendly and patient
The pre-arrival experience was great - responsive and assuring.
Breakfast - Thought it would be buffet but it was dine-in style. Service was extremely slow. Also, even though we arrived first, others were served first - not sure if it was some level of bias or just oversight.
Service during stay - Unfortunately not the friendliness. Also power supply to the kitchen (microwave, power sockets, stove) was left turned off after cleaning. Went to inform reception but the impression i received was as if i was burdening them. It was resolved nonetheless.
Location based on previous stays
Air conditioning and hot water in shower varied from hot to cold could not set constant temperature on each. We had breakfast included in our booking, but when we attended we were told we could have one main, I asked for some fruit and was told I’d have to pay for it. Noise from construction works at ferry depot woke us up most mornings, lastly the flooring outside bathroom was loose underfoot, all in all not what we expected from a 5star hotel, very disappointing for the price we paid.
Very disappointed. We had stayed here 10 years ago and were totally wowed. This time not at all.. Apart from the location, there wasnt a lot to like really.
We arrived after a long overnite flight and we're originally told we couldnt get a room key til 2pm. Even tho the hotel wasnt fully booked the night before. We did get the room earlier which was good but it was the dismissive nature on check in that was not appreciated.
Then no complementary water in the rooms and missing bedding as we were family of 4. Had to chase up. And the sofa bed, oh dear.. ended up putting mattress on the floor.
Then breakfast was crap. Really ordinary for the price. Just dont bother. Local cafes are much better. It used to be a buffet. Now its a set menu with terrible options particularly for kids and any variance have to pay. $6-$8 for a slice of toast.
Location and views ❤️
View was fantastic — good balcony, full length windows. Good layout generally.
Good fittings/furniture internally.
Excellent TV.
Complete lack of drawers for clothes despite there being plenty of room overall.
Corner Bath was waste of time. Space in bathroom could have been far better utilised without it/.
Balcony furniture could have been better quality.
Location was great! You walk out towards the harbour and you can clearly see the bridge and Opera house. Train station is only a short walk and only a 25 minute ride to the airport. We had a garden facing room and it was lovely waking up to that every morning. Staff were polite and kind. I would definitely stay here again.
N:A
We couldn’t fault this property. We loved everything from reception to valet, breakfast and dinner restaurants, the gym pool sauna and spa facilities, the rooms are amazing and the best bed I’ve slept in! All staff were brilliant.
There’s nothing not to like about the Pullman. If I’m being really really fussy, the ironing board was not great and I’d like to think my bedside water was replaced each day, but those things were very minor.
The view. The balcony. The location. Right on the promenade of Sydney Opera House and the bustling circular quay. Spacious and beautiful one bed apartment with everything you need.
Limited breakfast choice. No concierge. House keeper entered the room without knocking.
Location is perfect. We so enjoyed just sitting on the patio watching the ferries going in and out, the cockatoo's and the beautiful view. Close to ferries, Opera House and Gardens. Perfect!
Our room was wonderful. Our friends had a room without any artwork/mirrors on the wall and a little stark. You will also have large cruise ships blocking the view from early morning until about 5 p.m.
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