Best Western Plus Orange County

In the town I needed to stay in.

Great access to highway and friendly staff

Clean and comfortable

Nice place. Staff especially nice. No real complaints. Place was clean and tidy. Bed was comfortable and it was pretty quiet. The bathroom was well stocked and the toilet and sink was especially clean. We didn't have time for the breakfast but it looked/smelled good as we passed by it on our way out.

Breakfast was bad . Very limited selection. Coffee really bad and no juice

The room was clean and smelled fresh. The house keeping does a great job Dailey.

Easy to get to from the interstate.

The thing that I noticed is that the sheets were so worn they seemed like flannel sheets. Front desk changed my room but said a lot of workers stay there so that could be reason for the worn sheets. The second room sheets were not as bad.

We stayed for three nights. Checking in went smooth. We get into the room and the strong moldy, awful smell hit us immediately. We drove several hours, we just wanted to sleep. Step into the shower and the ceiling and all around the bathroom was full of mold. I purchased two different odor absorbers, Odoban and Ozone. It didn't help at all, then it rained and made it almost unbearable. The ac barley worked and struggled to cool, so add heat and smell, not a good combination. We had to use the same towels till the last night. We asked for more and they complained. They said housekeeping has to do that and keep up with it. We told them we asked for a room cleaning twice and didn't receive it either time. We had to take our hang up clothes back to our vehicle, due to the smell of the room sticking to everything we had in there. When we put our bags in the car, we had to ride 7 hours with that horrible odor filling it. I am home and I am having to wash, pillows and clothes we didn't even wear. I realize this is not a 4 star hotel, but no business should smell like that or be filled with mold. It was the worst stay my family has had in a long time. We will never use this hotel again. I most certainty do not reccomend. You may ask why we didn't ask for another room, well while they were cleaning, we walked in three different ones, mold and smell in each. What was the point? If mold and a putrid smell doesn't bother you, by all means, book it!!

The hotel is decent but the hotel staff at night was less than helpful.

As a result of language barrier, it was difficult understanding the clerks to what they were saying after asking questions. In addition, I feel the night young female clerk should have been more knowledgeable of eateries near by. Example: I asked where and if they had a Jack-N-the Box near by and I was told no. She too said there wasn't one. However, there was one that I found just up the main street, about 3/4 of a mile from the Best Western. In essense, she could have googled as I did , confirming one existed. In other words, I feel she could have assisted in finding one by any means Vs. saying no to my inquirey. In addition, while getting ready , I put out the D.N.D. sign for no more than 15 or less minutes and then removed. However, around 3 p.m. , some 7 hours later, housekeeping had yet to see the D.N.D. hanger sign had been removed and I had to ask the female clerk to have my bed made and she did kindly. Otherwise, I liked the Best Western overall.

The location was near the freeway! The beds are comfortable.