Caloura Hotel Resort

Hotels
•
Bensaude Hotels Collection
9 (897 reviews)
Rua do Jubileu 27, Lagoa , Caloura , PT

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Cons:
Limited food options
Initial strange smell in corridor

Categories

Cleanliness
8.83
The hotel facility is very clean but had an initial strange smell in the corridor.
Service
9.8
The staff is very friendly and helpful throughout the stay.
Location
9.34
The location is quiet, remote, and beautiful.
Room Quality
8.79
The room was fairly basic but comfortable with a balcony.
Amenities
8.82
Standard quality for this hotel tier.
Value for Money
8.78
Standard quality for this hotel tier.
Food and Beverage
8.33
The food was a bit hit-and-miss, but the staff were apologetic.
Overall Experience
9.3
Overall, a lovely stay in a peaceful environment with helpful staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:40

Property Description

Luxurious Accommodations and Spectacular Views
Nestled in the protected natural area of São Miguel Island, Caloura Hotel Resort offers air-conditioned rooms with modern amenities and stunning views of the Atlantic Ocean.

Gourmet Dining and Wellness Facilities
Indulge in a culinary journey at the hotel's à la carte restaurant with panoramic ocean views, or relax at the fitness center, sauna, and tennis court.

Prime Location for Exploration
Conveniently located near iconic sites like Sete Cidades Lagoon and Fire Lagoon, and just a short drive to Ponta Delgada and the International Airport, Caloura Hotel Resort is the perfect base for your Azores adventure.

Book now to experience luxury, relaxation, and natural beauty at Caloura Hotel Resort.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PDL

Location

Guest Reviews

9
Based on 897 reviews
Cleanliness: 8.83
Service: 9.8
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 9.3
E
Ekaterina • extended_group • ca
6
Nice stay, but overpriced for a 4-star spa hotel.
Pros:

The size of the room, large pool, friendly and helpful staff, a good breakfast, and beautiful interior and decoration in the lobby.

Cons:

The hotel is marketed as a 4-star spa hotel, but there is no real spa—only a pool and sauna, with no massages or treatments. At CAD 390/night including breakfast, I found it overpriced. The room itself has a rather plain, basic design. The bathroom only provides a combined hair-and-body wash instead of separate shampoo and conditioner. Dinner is either a €35 buffet or à la carte at the bar, where the dishes also felt overpriced.

2026-09-20 • via Nuitee
S
stuart • couple • gb
10
Great welcome from staff … fabulous dramatic view … lovely room … great buffet in the evening…
Pros:

Amazing location

Cons:

Nothing

2026-09-17 • via Nuitee
E
Ema • solo_traveller • pt
9
2026-09-17 • via Nuitee
D
Denys • family_with_children • ua
10
Cons:

Різноманіття їжі на вечері було дуже обмеженим.

2026-09-17 • via Nuitee
J
Jackson • couple • us
7
Great location
Pros:

Location. Nice views of the ocean. The garden below and path to the ocean was a nice surprise.

Cons:

Similar to other comments breakfast buffet was not commensurate with the 4-Star hotel rating. We ate the snack bar—food was good although expensive.

2026-09-14 • via Nuitee
A
Alba • couple • es
10
Inolvidable e increíblemente bonito
Pros:

Disfrutamos de las instalaciones modernas y acogedoras. Las vistas son sobrecogedoras, no hay palabras que puedan definir la belleza del paisaje natural.

Especial mención a todo el personal que proporciona un servicio excepcional, y hacen que la estancia sea inmejorable.

Creo que las imágenes del hotel no hacen justicia a la realidad. Simplemente, es mil veces más espectacular en persona.

Si volvemos a visitar Azores no dudaría en quedarme otra vez aquí.

2026-09-14 • via Nuitee
L
Laura • couple • ca
10
2026-09-11 • via Nuitee
A
Alexandra • couple • ch
9
Great stay.
Pros:

We loved our stay at the hotel. The view from the rooms, restaurant and pool are just amazing.
The room was nice with a nice balcony to chill and watch the sunset.

Cons:

The only thing that can be improved is the food. The breakfast was okish but for a 4- star hotel it can be improved as well as the dinner.

2026-09-07 • via Nuitee
W
Warren • family_with_children • us
10
2026-09-07 • via Nuitee
C
Claudia • couple • pt
10
2026-09-06 • via Nuitee
B
BS • solo_traveller • de
10
Pros:

Die außergewöhnliche Lage des Hotels, die wunderschöne Gartenanlage und der tolle Blick sorgten für ein wunderbares Urlaubsgefühl. Das Personal war durchweg sehr freundlich und das Zimmer war sehr sauber.

Cons:

Das Preis-Leistungsverhältnis in der Snack-Bar. Für diese Preise kann man Besseres erwarten.
Das Frühstück ist relativ eintönig, da ist noch Luft nach oben.

2026-09-03 • via Nuitee
B
Bettina • solo_traveller • at
10
Best resort we have ever been to
Pros:

Das beste Hotel, in dem wir je gewesen sind. Natürlich ist nicht alles perfekt, aber wir haben uns noch nie in einem Resort so wohlgefühlt.. Die Mitarbeiter waren professionell und so nett. Wir verstehen die Kritik an dem Frühstück gar nicht, es ist reichhaltig und gut. Die Lage ist außergewöhnlich und der Blick auf das Meer einfach traumhaft. Bitte ein besonderes Lob an das gesamte Personal ausrichten. Wir kommen definitiv bald wieder :).

2026-08-29 • via Nuitee
V
Vitória • couple • pt
6
Beautiful location, but seriously overpriced for the condition of the hotel.
Pros:

The Caloura Hotel Resort has one of the most beautiful locations in São Miguel. The setting is, without a doubt, one of the most gorgeous spots on the island, and this remains the hotel’s biggest asset. We have been customers for many years, specifically for this reason.
The staff were also a positive point, particularly the employees who have been working at the hotel for many years, like Emanuel and others. They were friendly, professional and clearly committed to providing good service despite the shortcomings of the property itself.

Cons:

Since the hotel was purchased by the Bensaude group, the prices have increased significantly, but the hotel’s amenities and overall quality have not improved accordingly…in some areas, they have actually become worse. The price now suggests a much higher level of quality than what is being delivered.
The breakfast was disappointing in terms of variety and did not feel appropriate for the price of the hotel.
The mattresses in our room were extremely old and uncomfortable, sinking noticeably under our body weight. The room itself also showed signs of age and lack of maintenance: there was humidity on the walls, cracking paint, and the bathroom mirror was so old that the edges had become dark. Lack of outlets by the beds.
There were no curtains other than the blackout curtains, meaning that if you wanted some privacy while still having natural daylight in the room, you had no option but to use artificial lighting. Basic bathroom amenities were not provided.
The hairdryer was extremely old, and even the diffuser attachment was partially melted and could not stay properly attached.
Several of the sun loungers were broken, other looked dirty and old, there weren’t enough small tables next to the loungers, and most of the sun umbrellas were visibly old, with strings hanging from them. There was also no option to exchange pool towels.
Even the bathrobe provided in our room was dirty.
None of these issues on their own would necessarily ruin a stay, but when you add them all together, they give the impression that the hotel is not being adequately maintained or updated.
The location is spectacular and the long-standing staff are excellent, but a beautiful location cannot justify continuously increasing prices when the quality and condition of the hotel do not keep up!

2026-08-28 • via Nuitee
M
Michael • couple • us
9
Definitely recommend. Excellent resort.
Pros:

Exceptionally friendly and helpful front desk. Alfonso Costa, especially, was cheerful, informative, and by far the best.

Food at the snack bar was good.

Cons:

Breakfast was a bit boring - basically the same every morning.

2026-08-24 • via Nuitee
D
Dan • solo_traveller • ro
10
Pros:

The view is amazing.
All the rooms seem to have sea view, the staff is very friendly, is excellent that they offer towels for the beach and also they change them if needed.

2026-08-22 • via Nuitee
R
RUTH • solo_traveller • il
9
Pros:

מקום יפה ונקי. צוות אדיב . ארוחת בוקר טובה

Cons:

מזרונים רכים. בארוחת בוקר השירות היה איטי

2026-08-21 • via Nuitee
J
Jozef • couple • sk
8
2026-08-18 • via Nuitee
P
Patrícia • solo_traveller • pt
10
2026-08-18 • via Nuitee
S
Sarah • extended_group • ug
8
2026-08-17 • via Nuitee
S
Seynabou • solo_traveller • it
10
Ci voglio tornare
Pros:

Struttura bellissima e personale gentile e disponibile. Piscina pulitissima e grande. Buffet e colazione ottimi!

2026-08-17 • via Nuitee