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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Garden
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Canoeing
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Sauna
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Dry cleaning
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Skiing
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Breakfast in the room
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Diving
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Packed lunches
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Snorkelling
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Spa/wellness center
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Ski storage
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Bowling
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Mini golf
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Babysitting/child services
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Concierge service
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Special diet menus - on request
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Kid meals
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Snack bar
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Vending machine - drinks
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Public transport tickets
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Vending machine - snacks
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Kid-friendly buffet
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Wine/champagne
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Coffee Shop on site
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Fruits
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Outdoor fireplace
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Kids' pool
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Steam room
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Walking tours
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Breakfast takeaway containers
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Key card access
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Bike tours
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Mobile app for room service
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Happy hour
Review Highlights
Categories
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Property Description
Stunning Mountain Views and Luxury Amenities
The Mercure Queenstown Resort offers breathtaking views of the Remarkables Mountains and Lake Wakatipu. Guests can enjoy a seasonal outdoor pool, spa pools, a gym, and a sauna for relaxation and leisure.
Gourmet Dining and Scenic Restaurants
Indulge in local produce and wines at the South Eatery Restaurant, featuring an atrium and panoramic views. Start your day with a buffet breakfast at the Rises Restaurant, and savor à la carte meals at the South Eatery Restaurant in the evenings.
Cozy Rooms with Modern Comforts
Each room provides views of the gardens or Lake Wakatipu and mountain ranges. Enjoy amenities like tea/coffee facilities, a small refrigerator, and an LED satellite TV for your entertainment.
Experience luxury and comfort at Mercure Queenstown Resort - book now for an unforgettable stay!
Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 15 years old stay for free when using an existing bed.
People no matter the age stay for NZD 65 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The views
Car parking
Love the views from the dinning room, also enjoyed the fireplace near the bar.
We didn’t like the Smell of Curry around the restaurant bar and reception for the 2 days of our stay. It was very strong.
Location and view
Quite
Clean room, comfortable bed & the views were amazing.
Not the best soundproofing, could hear chairs scraping in the morning during the breakfast rush on ground level beneath us. And there was a loud noise coming from the lift a few doors down that we would hear every now & then but it was all day & night long. Could also hear the voices in the room next door through the walls. But our biggest let down was that the tv’s are only compatible with android phones which meant we couldn’t watch tv to watch a movie when we wanted to relax after a long day out.
The highlight of our stay was definitely the stunning views overlooking Lake Wakatipu and the surrounding mountains. The location was convenient and close enough to Queenstown to easily explore the area, while still being away from the busy town centre. We also thoroughly enjoyed the buffet breakfast each morning, which offered a good variety of food and was a great way to start the day.
I recently stayed at Mercure Resort Queenstown and unfortunately there were several aspects of the stay that were disappointing.
The bedding provided was very thin, which made it difficult to stay warm and comfortable during the colder Queenstown weather. The lighting in the room was also quite dim, making the space feel dark and making it difficult to read or get ready in the evenings.
The TV options were limited, with no suitable channels available for children to watch. In addition, both the Wi-Fi and mobile phone reception were very poor throughout our stay, which made it difficult to stay connected.
Housekeeping was also below expectations. While used towels were removed, the rubbish bins were not emptied and the room was not vacuumed during servicing.
The location and views were great, but improvements to room comfort, connectivity, entertainment options, and housekeeping would make a significant difference to the guest experience.
The location is convenient
It is cold in the room despite using the air conditioner at night. The duvet is very thin, see through thin. I had to ask for hot water bottle. Things were not topped up (sanitary bags, tea bags after the room cleaning). I understand that we need to save the planet, but some were running out and not replaced.
I loved it
Nothing
Location was perfect - just out of the town center so close to uber , clean tidy all you could ask for :)
The only thing was that the tv didnt have much chanel selection and only had screen mirroring options. Would be great to log into netflix or something. But not a major !
Beds were comfortable. They were able to provide fresh milk instead of UHT. Staff were polite.
Overall the resort seems tired, could do a revamp. Bathroom was very small. Cleaners lacked attention to detail.
It was clean and comfortable.
Great view from our room
It’s a bit aged ,The carpet is old and dirty
Awesome view
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