Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great views
Comfortable stay
Good location
Helpful staff
Cons:
Noise from neighbors
Outdated amenities
Poor soundproofing
Limited food choices

Categories

Cleanliness
7.5
Specific concerns about cleanliness and upkeep, particularly regarding outdated areas.
Service
8.5
Overall good service noted, but some dissatisfaction during busy times.
Location
9
Excellent location with beautiful views and convenient access.
Room Quality
7
Issues with soundproofing and outdated room design mentioned.
Amenities
8
Standard amenities with some complaints about limited pool facilities.
Value for Money
8
Good value but mixed feelings about pricing relative to quality.
Food and Beverage
8
Generally good reviews, but some negatives regarding poor food quality at times.
Overall Experience
8
Overall good experience despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 01:28

Property Description

Stunning Mountain Views and Luxury Amenities

The Mercure Queenstown Resort offers breathtaking views of the Remarkables Mountains and Lake Wakatipu. Guests can enjoy a seasonal outdoor pool, spa pools, a gym, and a sauna for relaxation and leisure.

Gourmet Dining and Scenic Restaurants

Indulge in local produce and wines at the South Eatery Restaurant, featuring an atrium and panoramic views. Start your day with a buffet breakfast at the Rises Restaurant, and savor à la carte meals at the South Eatery Restaurant in the evenings.

Cozy Rooms with Modern Comforts

Each room provides views of the gardens or Lake Wakatipu and mountain ranges. Enjoy amenities like tea/coffee facilities, a small refrigerator, and an LED satellite TV for your entertainment.

Experience luxury and comfort at Mercure Queenstown Resort - book now for an unforgettable stay!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for NZD 65 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1977 reviews
Cleanliness: 7.5
Service: 8.5
Location: 9
Room Quality: 7
Amenities: 8
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8
A
Alyssa • couple • au
8
Pros:

The breakfast buffet was nothing wow. Bit pricey for what you get. The view of our room was spectacular.

Cons:

The shower leaked on both sides so our floors were wet and needed to have towels as bath mats to soak it up.

2026-05-21 • via Nuitee
Érika • couple • br
7
2026-05-21 • via Nuitee
B
Brammall • solo_traveller • nz
8
2026-05-18 • via Nuitee
J
Jesilu • solo_traveller • nz
10
Pros:

Location and staff

Cons:

Breakfast buffet

2026-05-16 • via Nuitee
A
Anne • solo_traveller • gb
7
Easter stay
Pros:

Location, food

Cons:

Rooms need refurb. Not the cleanest. Bathroom shower awful

2026-05-12 • via Nuitee
N
Ning • extended_group • tw
7
2026-05-11 • via Nuitee
S
SUREERAT • couple • th
9
2026-05-08 • via Nuitee
A
Angela • couple • au
9
Amazing stay , beautiful views and great service.
Pros:

Loved the view from bar & dining room and the food.
Loved the great service.

Cons:

Room was a long way from lift exit.

2026-05-04 • via Nuitee
M
Marco • couple • nz
5
Overpriced, when you evaluate the costs of a room vs how much you receive back.
Pros:

The room is well organized, clean and comfortable.

Cons:

Once there I was told those beautiful tables around the bar was not available simply because we were guests in the hotel, they were actually part of a separate service, so we could not use them. Also told that I could drink water from the bathroom sink, which does not sound like a "resort" experience at all (in my own house I have filtered water, so I would of course expect something better in a "resort"). There is no parking spots for quests, so we needed to park in the street.

2026-05-04 • via Nuitee
J
Jason • solo_traveller • au
9
2026-05-03 • via Nuitee
S
Stephen • couple • au
9
2026-04-28 • via Nuitee
P
Prishika • couple • nz
10
2026-04-21 • via Nuitee
N
Naomi • solo_traveller • au
7
2026-04-19 • via Nuitee
V
Virginia • solo_traveller • nz
8
Cons:

One of the staffs not so accommodating, not friendly that makes me feel intimidated.

2026-04-12 • via Nuitee
C
Capric • extended_group • au
10
2026-04-11 • via Nuitee
S
Stephen • couple • au
9
2026-04-11 • via Nuitee
D
Dr Ariful Bari • couple • au
9
Pros:

The View from the room and location

Cons:

It’s bit old and need renovation

2026-04-10 • via Nuitee
G
Geri • couple • us
10
Pros:

Best part was the beautiful lounge with view of the lake, staff was very attentive, hot tubs were great too

2026-04-10 • via Nuitee
J
judy • couple • au
3
It’s probably a good place if you are in a bus tour company.
Pros:

Not much

Cons:

To sit on the toilet - you banged your head on the towel rack. It would have been nice to dry your hair in the bathroom - no power point in there to allow this. The staff in the restaurant were terrible. I got served a cheesecake when I ordered a lemon tart. They were pleasant - but actually had no idea on waiting on a table.

2026-04-09 • via Nuitee
S
Suzanne • solo_traveller • us
2
Not a hotel I would recommend
Pros:

Views were nice

Cons:

Room was in need of updating and was noisy

2026-04-08 • via Nuitee