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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Packed lunches
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Ski storage
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Currency exchange
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Non-smoking throughout
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Public transport tickets
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Steam room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Key card access
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Mobile app for room service
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Happy hour
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Supervised childcare/activities
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Ski storage
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Scuba diving on site
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Snorkeling on site
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Self parking (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Golf cart
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Snow sports gear
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Swimming nearby
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Charcoal grill
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Vegetarian menu options available
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Paddle boating nearby
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Stunning Mountain Views and Luxury Amenities
The Mercure Queenstown Resort offers breathtaking views of the Remarkables Mountains and Lake Wakatipu. Guests can enjoy a seasonal outdoor pool, spa pools, a gym, and a sauna for relaxation and leisure.
Gourmet Dining and Scenic Restaurants
Indulge in local produce and wines at the South Eatery Restaurant, featuring an atrium and panoramic views. Start your day with a buffet breakfast at the Rises Restaurant, and savor à la carte meals at the South Eatery Restaurant in the evenings.
Cozy Rooms with Modern Comforts
Each room provides views of the gardens or Lake Wakatipu and mountain ranges. Enjoy amenities like tea/coffee facilities, a small refrigerator, and an LED satellite TV for your entertainment.
Experience luxury and comfort at Mercure Queenstown Resort - book now for an unforgettable stay!
Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 15 years old stay for free when using an existing bed.
People no matter the age stay for NZD 65 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Fabulous views
Need toilet brush
free breakfast
No free lunch or dinner
We had a wonderful stay there.
We stayed in a lake view room and it was a magical view.
The view was the BEST view in QT! We were blown away from the view from our Lakeside view, waking up to the STUNNING sunrise and watching the sunset was SO memorable. We also really LOVED the resort gym and the buffet breakfast was delicious.
We thought perhaps the overall facilities looked a bit dated and the dinner was average.
Location facilities and the restaurant
The lifts were slow
Lovely hotel, friendly staff, clean and tidy rooms.
Location is not very public transport friendly, so you’ll need to drive or enjoy a very hilly walk from town.
뷰가 멋져서 좋았어요
고객 입장에서 주차비를ㄹ 받는건 좀 아쉬운 점이었다
Nothing
Everything
Firstly I booked for 2 rooms and only 1 room was given and was charged $758 (cost of 2 rooms). Then I wanted to extend they said they only had garden view room which was only $219. But charged $379. Crazy man..
I didn't like anything. These guys were the worst. Never booking again with this hotel and also booking.com.
Location
Could have provided an extra bed- we being 2 adults and a 11 year old child
The cheap cocktails, comfy bed, sauna and pool.
Would love to see the outside deck done up a little. Parking availability within the complex, there were so many parking spaces available but you had to pay $15.
o hotel é bom, espaçoso, possuí boas áreas comuns, academia, vistas maravilhosas.
café da manha simples demais, hotel um pouco afastado da cidade, um pouco antigo. restaurante fecha cedo e o serviço de quarto tinha nuggets e fritas kkkk
Beds were very comfortable and location was beautiful aswell.
The views are gorgeous. We wished our rooms were higher up and not looking at the shed and area below the hotel but the view is beautiful
The hotel contacted me a couple of days before my arrival to tell me they were charging me $130 extra per night plus additional breakfast charges. I booked in March for a December stay and messaged with the resort at that time confirming we were traveling as a family, requested two queen beds in adjoining rooms. To then receive an email on December 21 that I would be charged an additional $130 per day plus more for breakfast felt very shady. I was told by the front desk that it was New Zealand custom, yet we stayed at four other hotels during our stay and not one tacked on more money for a third person except the mercure. Breakfast was not good, very scarce offerings, we dined elsewhere the second day. The smell in the elevator is quite terrible (when with other guests we all said the same) and the front lobby air freshener quite overpowering. One of our room doors didn’t close and needed repeated attention. I emailed in advance with the property to about box lunches for Milford sound, F&B never got back to me even though I asked twice at the desk and also emailed in advance.
Kids loved the pool.
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