Hotel XX Settembre

An absolutely unacceptable experience, especially for a woman travelling alone.

I was left standing outside the hotel at midnight because I had encountered problems with the online check-in. There I was, alone, with my laptop in my hand, having to fill out the check-in form all over again, while an incredibly rude porter spoke to me through the intercom, saying, “Mo devi aspettare” (“Now you have to wait”).

Bear in mind that I had called the hotel hours earlier to explain that I was working, had experienced difficulties with the check-in process, and would be arriving late. They were fully aware of the situation.

There was absolutely nobody at the hotel to assist with anything, whether arranging a taxi, providing directions, or simply answering a question. At that point, you might as well book an Airbnb, which would probably offer better service.

The room was freezing cold. Despite setting the air conditioning to its highest temperature, I spent the entire night feeling cold. Not a radiator in sight.

The walls might as well have been made of cardboard. I could hear other guests coming and going throughout the night, making it almost impossible to sleep.

Even more concerning, there was no internal lock, latch, or any way to secure the door from inside the room. I simply had to trust that the electronic key-card system would be enough to keep me safe.

This morning, I left to find the hotel completely deserted again. I had taken a few items from the minibar and would have been perfectly happy to pay for them, but to whom, exactly? There was nobody there.

I genuinely struggle to understand how a place can call itself a hotel while offering none of the basic services, comfort, security, or hospitality one would reasonably expect.

An extremely disappointing experience. I would absolutely not recommend staying here, particularly if you are a woman travelling alone.

Kein Fenster, laute Umgebung, schlechte Lage.

Drain smell and mold in the bathroom, dirty elevator, noisy corridor, lack of 24h reception, obligatory online check in, neighborhood at night may feel a bit dodgy.

El tamaño de la habitación individual: muy pequeña, sin escritorio.

purtroppo mi è stata data senza avvisarmi una camera al piano terra con una finestra altissima tipo bocca di lupo da cui non entrava né aria né luce. Quando sono entrato la camera era gelida. Inoltre il bagno ha la doccia con pavimento a filo da cui esce tantissima acqua che ho dovuto tamponare usando tutti gli asciugamani. Per il resto

Personale assente e check-in svolto in altro hotel del gruppo. Pulizia non accurata degli ambienti(porte, infissi con impronte ecc). Insegna e illuminazione dell’area esterna poco rassicurante di sera. Per il prezzo pagato e le 4 stelle dichiarate dell’hotel decisamente non all’altezza. Bagno minuscolo senza bidet

Checking in at the sister hotel was a little bit of a pain, especially as it was raining heavily when we arrived, but we new about this going in and it wasn't far, 5mins walk at most. We could have done with a shelf/storage in the bathroom and we couldnt find a plug where the kettle was so had to put it on the floor which was a bit odd. Also you definitely need more than 4 coat hangers.

La verdad todo me encanto quizas el sector donde estaba ubicado el alojamiento se veia un poco sucio pero en general era todo estupendo, volveria definitivamente a este lugar!

La struttura alle ore 18 non ha reception. Per cui bisogna registrarsi presso altra struttura con evidente notevole disagio per gli ospiti. E comunque a me non garba alloggiare in una struttura priva di personale dove per entrare devi digitare un codice! Queste condizioni non erano citate all'atto della prenotazione. Per dirne solo una per la camera era priva di abatjour ai comodini e senza specchio decente in uno dei bagni. Esperienza da non ripetere e non consigliare!

Check in difficoltoso, mi hanno chiesto di farlo online il giorno prima, lo faccio. Il giorno dopo arrivo alla struttura la porta è chiusa, il codice online per entrare è disattivo, chiamo il numero indicato e non rispondono, richiamo e mi dicono che devo andare in un altro hotel per ritirare le chiavi…a cosa serve fare il check-in online il giorno prima se poi devo girare come una trottola da una struttura all altra con la valigia appresso?