Sunway Pyramid Hotel

Hotels
•
Sunway Hotels & Resorts
8.1 (3475 reviews)
Persiaran Lagoon, Bandar Sunway , Kuala Lumpur , MY
+60 3-7492 8000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Direct access to theme park and shopping mall
Frequent complimentary room upgrades to Sunway Resort Hotel
Good range and quality of food
Excellent family-oriented amenities and water park
Generally clean and comfortable rooms
Friendly and helpful staff (many positive mentions)
Cons:
Lost & Found inquiries not responded to (service failure)
Rooms can be noisy / not soundproof
Some rooms feel small; issues with blankets and room fixtures
Breakfast served at nearby resort rather than in-hotel
No designated hotel-only parking; shared with mall visitors

Categories

Cleanliness
8.2
Multiple reviews call the hotel clean and praise housekeeping; a few comments note issues with blankets and some room details, so overall cleanliness is good but not perfect.
Service
7.7
Staff frequently described as friendly and helpful with several complimentary upgrades, but there are notable service negatives (no response on lost & found, some guest dissatisfaction), yielding mixed service sentiment.
Location
8.7
Consistently praised for direct access to the theme park and shopping mall and overall convenience; a few notes about traffic and city access slightly reduce the score.
Room Quality
7
Room quality is mixed: some guests received spacious upgrades at the resort, but others reported narrow rooms, poor blankets and lack of soundproofing—overall below average compared with other categories.
Amenities
8.6
Amenities (resort facilities, water park, family attractions) are frequently praised and enjoyed by children and families, contributing strong positive sentiment.
Value for Money
8.1
No strong consensus specifically about value; several guests felt the experience was good (including complimentary upgrades), so assigned the target overall rating.
Food and Beverage
8.4
Many guests praised the variety and quality of food; the main complaint concerns breakfast being served at the nearby resort rather than in-hotel, so overall positive with minor drawbacks.
Overall Experience
8.1
Majority of stays described as enjoyable or excellent (family-friendly, upgrades, convenience), offset by isolated but significant negatives (lost & found communication, noise, parking), resulting in a target-level overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Prime Location

Convenient Amenities

Exciting Activities

Book your stay at Sunway Pyramid Hotel now for a memorable experience in Sunway Lagoon theme park.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Only fully vaccinated guests with proof of their digital COVID-19 vaccination certificate are allowed to check-in at our hotel. Guests who are not / not fully vaccinated with an admissible reason are required to obtain a letter of consent by an appointed Doctor.
Please note that Sunway Lagoon Theme Park opens daily at 10:00 to 18:00.
The hotel is also a smoke-free property. Violators are liable to a fine of RM 400.
Please note that there are no connecting rooms.
Guests under the age of 18 are only allowed to check in with a parent or official guardian.
Please note that guests may request for a late check-out, subject to the hotel's availability. Extra charges apply. Kindly contact the hotel directly for more information.
Please note that an extra bed is available for 1 additional guest, subject to availability. Additional charges apply.
Extra guests are subject to additional breakfast charges.
Please be informed that the hotel does not accept a third party payment card. Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel.

As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodations and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.1
Based on 3475 reviews
Cleanliness: 8.2
Service: 7.7
Location: 8.7
Room Quality: 7
Amenities: 8.6
Value for Money: 8.1
Food and Beverage: 8.4
Overall Experience: 8.1
B
Bilkisse • family_with_children • fr
10
2026-10-30 • via Nuitee
S
Salim • solo_traveller • ke
10
2026-10-30 • via Nuitee
J
JenniferCNS • solo_traveller • sg
6
Pros:

Hotel is very convenient, comfortable and clean. Was upgraded to the nearby Resort Hotel instead.

Cons:

I sent inquiry via email and message to check about Lost and Found after my stay as I left something behind after checkout and did not receive any response to date. This is probably the bit that would make the customer experience a little short, other than that, it was a good place to stay.

2026-10-29 • via Nuitee
N
Nikesh • couple • my
10
2026-10-27 • via Nuitee
A
Ahmed • family_with_children • om
10
Another exceptional family stay!
Pros:

This was our second stay at Sunway Resort, and once again, we had a wonderful experience. We were delighted to receive a room upgrade, and the kids thoroughly enjoyed the resort's facilities. As always, a fantastic stay!

Cons:

Nothing at all. Everything was excellent!

2026-10-27 • via Nuitee
S
Sayed Hussain • extended_group • bh
10
2026-10-23 • via Nuitee
P
Puttachon • couple • th
8
2026-10-23 • via Nuitee
N
Nujhat • family_with_children • bd
10
2026-10-23 • via Nuitee
Y
Y.K. Lee • solo_traveller • hk
9
Good location, friendly staffs & next to theme park & shopping mall
Pros:

Upgraded to Sunway Resort Hotel, spacious room, clean and friendly staffs

Cons:

more seating at lobby would be good

2026-10-21 • via Nuitee
O
Ong • couple • my
10
Good
Pros:

Good

2026-10-21 • via Nuitee
F
Faisal • couple • sa
10
تجربة جميلة انصح فيها
Pros:

لقد حصلت على ترقية وسكنت في فندق صنواي الجديد وليس القديم وذالك بسبب حسابي في بوكينج أعطاني ترقية مجانية والأكل جميل وكذالك الألعاب مائية ولكن فيما يخص فتيات سعوديات لا يمكن تجربه الألعاب مائية كلها حيث يجب نزع العباية وهذا للتوضيح للسعوديات الذي يفضلون عدم نزع العباية ولكن هنالك لعبتين يمكنكم الاستمتاع فيها .

Cons:

لا شي كل شي كان جميل

2026-10-20 • via Nuitee
K
Khaled • extended_group • dz
8
2026-10-16 • via Nuitee
N
NASIYA MEHAR • family_with_children • sa
10
It was excellent
Pros:

We didnt take breakfast

Cons:

Evwrything was good

2026-10-15 • via Nuitee
D
DATO SRI • family_with_children • my
1
TERRIBLE & NONSENSE
Pros:

NOTHING IS GOOD ABOUT THIS HOTEL . NO SOUNDPROOF AND NOT CHILD FRIENDLY

Cons:

EVERYTHING

2026-10-12 • via Nuitee
C
chew • family_with_children • my
10
2026-10-12 • via Nuitee
M
Majid • couple • us
4
2026-10-11 • via Nuitee
N
NCUMISA • solo_traveller • za
1
Pros:

Nothing at all I was disappointed 😞 blankets were like its to cover furniture

2026-10-11 • via Nuitee
A
Anderson • solo_traveller • au
8
Pros:

So many food choices

2026-10-10 • via Nuitee
N
Nicola • couple • it
7
Pros:

La posizione e l'accesso diretto a negozi e ristoranti

Cons:

La colazione non direttamente nell'hotel

2026-10-08 • via Nuitee
H
HIROE • solo_traveller • jp
5
2026-10-08 • via Nuitee