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Facilities
Property facilities
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Electric bicycle charging station
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Parking
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Non-smoking rooms
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Air conditioning
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Car hire
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Currency exchange
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Lower bathroom sink
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Emergency cord in bathroom
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Water park access (surcharge)
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Internet access
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Housekeeping on request
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Reception hall
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Secured parking
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Garage
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Electric bicycle charging station
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Bulk dispenser for toiletries
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Prime Location
Convenient Amenities
Exciting Activities
Book your stay at Sunway Pyramid Hotel now for a memorable experience in Sunway Lagoon theme park.
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Only fully vaccinated guests with proof of their digital COVID-19 vaccination certificate are allowed to check-in at our hotel. Guests who are not / not fully vaccinated with an admissible reason are required to obtain a letter of consent by an appointed Doctor.
Please note that Sunway Lagoon Theme Park opens daily at 10:00 to 18:00.
The hotel is also a smoke-free property. Violators are liable to a fine of RM 400.
Please note that there are no connecting rooms.
Guests under the age of 18 are only allowed to check in with a parent or official guardian.
Please note that guests may request for a late check-out, subject to the hotel's availability. Extra charges apply. Kindly contact the hotel directly for more information.
Please note that an extra bed is available for 1 additional guest, subject to availability. Additional charges apply.
Extra guests are subject to additional breakfast charges.
Please be informed that the hotel does not accept a third party payment card. Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel.
As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodations and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 5 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
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Parking
Private parking is possible on site (reservation is not needed) and costs MYR 15 per day.
Location
Guest Reviews
Everything as usual, top notch customer service at Sunway Pyramid hotel ,all the front liners are professional and the hospitality is terrific. Great job Yashini, Timothy , Prasanth and the Malay staff (guy) who handle my stay. Thank you and keep up your good work.
Probably the lighting in the room esp near the mirror , it s a bit dim for makeup.
The location and cleanliness
Everything was good
Тихий район, много магазинов, молл, аквапарк, бассейн в соседней гостинице ( входит в цену ).
Уборка номеров хорошая, но стоит лучше мыть под раковиной, стены в ванной. Телевизор не смарт, соответственно нет возможности посмотреть ютюб. Нет возможности подключить телефон к телевизору.
Nil
Starting already paid parking fee in the counter, but when want to exit show need to pay the parking fee,
Location, connected to a mall
Too expensive
Room clean
Location
Valet parking is not part of the hotel management. As well as, ineffective counter management
staff, location, parking
n/a
الموقع والعاملين
لايوجد خدمات ومرافق مثل الجيم والكوفيهات لاتفتح 24 ساعه
Excellent service,very clean,quiet place
Nil
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