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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Room service
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Business center
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Board games/puzzles
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Electric vehicle charging station
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Pet bowls
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
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Broadcast Live sport events
Review Highlights
Categories
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Property Description
Luxurious Art Deco Style
Located just a mile from John Lennon Airport, the 4-star Crowne Plaza Liverpool is a former airport terminal with a rich history, having been visited by The Beatles in the 1960s. The vintage aircraft stationed outside adds to its charm, offering spacious and elegant luxury rooms for a comfortable stay.
Extensive Leisure Facilities
Guests can enjoy complimentary access to the David Lloyd Leisure Centre, located a mere 200 meters away. The center boasts a pool, sauna, and gym, perfect for relaxation or staying active during your visit.
Fine Dining and Cultural Attractions
Indulge in modern English cuisine at the Starways Brasserie, accompanied by a fine selection of wines. With attractions like the Beatles Cavern Museum and Sefton Park nearby, there's no shortage of entertainment options for guests to explore.
Ready to experience luxury and history in one place? Book your stay at Crowne Plaza Liverpool now for an unforgettable getaway.
Dinner bed and breakfast packages included a 2 course set menu for one or two residing residents sharing the same room. Children are not included in the Dinner bed and breakfast packages and will be charge additionallyGuests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Breakfast cool. Insufficient t staff. I asked for a glass of water an d got 1 pint glass of water. Evening meal was inedible, choices very poor.
Eve ning meal, we were the only people in the restaurant. Earlier, watching through window, we couldnt understand why pizza deliveries were arriving !!
Dog friendly
Stuff, miss promised room we will be having, the bath was dirty and the breakfast was poor.
The refund arrived in my bank in a reasonable time frame. This is all. The hotel is a disgrace, and to be treating such a beautiful building as they are is bordering on criminal!
The 'accessible' rooms are, frankly, not accessible! On arrival the receptionist took one look at me in my wheelchair and said that the accessible rooms don't have accessible shower facilities! I ended up accepting the room, as I was in a fix. I then struggled to traverse the corridors due to incredibly heavy wooden doors, fraying, spongy carpet and the corridors were littered with empty glasses and bottles. It was like the morning after a party! Upon entering the room (which I had to stand up from my chair for, and fell through the door due to the immense weight of the door) it was excessively hot. Apparently broken Air Conditioning actually means 'actively pumping heat into the rooms'. My dog was panting instantly. I made the return journey to reception to request a refund. A full and comprehensive complaint has been lodged.
Location
Ac wasn’t working
Location
Aircon issue but we are aware and has been communicated to us. We didn’t mind not having aircon.
Near lots of shops and restaurants
States has a shuttle bus to the airport but does not and has to pay £12 to airport
It was in the perfect location for my stay
No air con especially when Liverpool was in the middle of a heatwave.
I had to ask for my breakfast table to be cleaned again because it was done properly the first time.
Clean
Some staff could do with extra training on customer service
The Crowne Plaza Liverpool John Lennon Airport is well-located for airport access and sits close to a retail park featuring several fast-food chain restaurants. The building itself is a former airport terminal; it is a listed property packed with history and unique character. There is plenty of parking outside, which was easily sorted during our smooth check-in process.
The staff were very helpful, but it was clear they were understaffed and stretched thin—especially around breakfast time. This issue was compounded by a broken hot beverage machine, forcing staff to make all hot drinks manually. While the breakfast selection was acceptable, some of the food was cold because the restaurant wasn't very busy initially. Conversely, on Sunday morning, tables lacked forks because the room suddenly became packed with coach travellers who had stayed overnight.
Our room was well-proportioned and exceptionally well-cleaned and tidied throughout our four-day stay. However, the bathroom is screaming for new fittings; the tub is worn out and the toilet is heavily stained. Furthermore, while we were told the air conditioning was broken, we weren't prepared for the room to feel like a sauna. The heat was unbearable. A fan was provided, and the windows open slightly, but this made no meaningful difference to the Sahara-like temperatures we experienced inside the room. It was normal UK temperature for this time of year, but it actually felt cooler outside the hotel than inside our room.We also noticed a damp, musty smell downstairs in the main hotel areas. Whilst I accept that listed buildings are not straightforward in terms of maintenance, I also know of too many that have been successfully modernised to modern standards. It makes me wonder whether these issues are IHG systemic failures or just mere neglect within the hierarchy.
Housekeeping standards were excellent, but hotel maintenance fell short elsewhere.
Very clean
Nothing
The staff were very helpful & friendly.
Especially the restaurant staff, who had a lot of problems the night we dined there but dealt with them amazingly!
The breakfast wasn't great, especially on the Sunday morning.
Everything ran out & coffee machine not working.
Arrivati alle 2am. Staff forzatamente cordiale, ma vista l'ora ci sta. stanza tranquilla e ben insonorizzata. Ceck in e check out veloci.
Colazione con poca scelta e non delle migliori.
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