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Facilities
Property facilities
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Express check-out
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Free WiFi
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24-hour front desk
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Terrace
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Luggage storage
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Express check-in/check-out
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Designated smoking area
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Elevator
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ATM/banking
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Gift shops or newsstand
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Conference space
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Golfing nearby
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Hiking/biking trails nearby
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Breakfast available (surcharge)
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Safe-deposit box at front desk
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Free newspapers in lobby
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Free use of nearby fitness center
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Porter/bellhop
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Express check-out
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Wedding services
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Express check-in
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Tours/ticket assistance
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Wheelchair accessible parking
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Assistive listening devices available
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Braille or raised signage
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Self parking (surcharge)
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Ballroom
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Banquet hall
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Assistive listening devices in meeting rooms
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Wheelchair-accessible van parking
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Wheelchair-accessible fitness center
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Wheelchair-accessible on-site restaurant
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Visual alarms in hallways
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Handrails in hallways
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Handrails in stairways
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Food and water bowls
Review Highlights
Categories
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Property Description
Enjoy Culinary Delights
Dine at Starways or enjoy room service from one of the two on-site restaurants. Conclude your day with a refreshing drink at the bar/lounge.
Relax and Unwind
Take advantage of amenities such as a terrace with stunning views, a hair salon, and tour/ticket assistance.
Convenient Location
Located in Speke, just minutes away from attractions like Speke Hall and Calderstones Park, this hotel offers easy access to nearby destinations.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and gift shops/newsstands. Additional amenities at this hotel include a hair salon, wedding services, and tour/ticket assistance. Enjoy British cuisine at Starways, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM for a fee. Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and 12 meeting rooms. Self-parking (subject to charges) is available onsite. Make yourself at home in one of the 164 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Property Policies
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Pets
Maximum number of pets per room 2
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Pets
Service animals are exempt from fees/restrictions
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Children and extra beds
No rollaway/extra beds available
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Check-in & Check-out
Contactless check-out is available
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Sustainability Certifications
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Property policies
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Pets
Maximum number of pets per room 2
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Pets
Service animals are exempt from fees/restrictions
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Children and extra beds
No rollaway/extra beds available
-
Check-in & Check-out
Contactless check-out is available
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Sustainability Certifications
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
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General
Cashless transactions are available
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Pets
Pets cannot be left unattended
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Pets
Pets allowed
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Guest type
LGBTQ friendly
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General
Professional property host/manager
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Check-in & Check-out
Contactless check-in is available
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General
Gap period enforced between guest stays - 24 hours
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Pets
Only dogs are allowed
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Pets
Service animals are allowed
Location
Guest Reviews
Bed and room
Staff reception v friendly
No Aircon
No water at one stage
Bar area dirty
No glasses for drinks
Many drinks missing
Very slow service
Close to the airport
Air conditioning was not working in any guest accommodation. Small desk top fans were provided but had little effect with regards to cooling the room in what was very hot weather. Very uncomfortable sleepless nights. The bar was only manned by one person, who also had to deliver meals to guests which led to delays in being served, sometimes lengthy delays. Reception staff seemed overworked and extremely under pressure which lead to us being allocated a room which was already occupied. Guests were arriving at the hotel with a third party booking which was not on the hotels system and there were no available rooms for them as the hotel was fully booked. Also, even though the hotel was fully booked, guests were still being allowed to reserve accommodation online, even though there were no rooms available. A poor experience and we will not be staying at this hotel again.
The location
The Hotel air conditioning was not working (this has been a problem for sometime and is apparently likely to remain out of action for a while). Although warned a week in advance it was too late to cancel and find an alternative). We were offered a fan but others not so lucky.
The breakfast was poor (7.30 am) with rubbery mushrooms and inedible black pudding. The tables had not been cleared and freshened up so it was hard to find somewhere to sit, It was as if there were too few staff or perhaps those working were not paying attention.
At 7.0 am there was nio hot water in any of the taps including shower.
Only one stressed chap on reception at peak arrival time the day before
The room safe did not work
For just under £400 for 2 nghts this hotel could not be described as value for money. Were it not for the location buyers beware.. I woukd not recommend this hotel until Kew Green Hotels/Crowne Plaza/IHG sort the air con out and perhaps employ more staff.
ps. This my 1 st ever adverse review!
Checking out
Upon arrival no staff just one guy checking people in! No air conditioning working in any of the rooms! Fan provided was useless so was unbearable 😔 lift broke down, fire alarm going off randomly Breakfast was cold, no fried eggs, nothing being replenished! Hot water for tea was cold 😔
Pleasant staff, clean rooms & powerful shower.
Broken air conditioning, during 29-degree temperatures, but staff ensured we did have a fan in room which helped.
No staff to greet us at breakfast to take our voucher. It appears they were understaffed that day. No brown bread. Broken coffee machine.
Everything. This hotel is perfect, from the beautiful rooms to the lovely decor and the welcoming bar and very welcoming staff.
Nothing
Very little
Air condition not working
No TV control
No facial tissues
Staff were friendly and the hotel was clean
I booked this hotel as I knew the weather was going to be hot and this hotel was advertised as having air conditioning, which it did - however, all the rooms air con was broken and did not work. My room was like it was on fire - it was that hot a chocolate bar melted within 15-20mins of being in there. The windows opened a little, but due to the style of the window, it did not let much air in. In order to try and make it bearable, I left the curtains and windows open all night, However, as it near the airport i was woken by the first plan around 5am ish. The Hotel did you you free parking which was £6 and 2 drinks vouchers - i needed about 10 to be able to try and get to sleep whilst what felt like sleeping on the sun
Nothing about this hotel apart from the staff was positive.
No air con in middle of heatwave. Shoddy breakfast.
Only half of the food available on evening menu after paying for half board. Two nights running fire alarm went off and caused evacuation. Other guests say all the faults were the same last year and have not been rectified. Staff having to fend off complaints from lots of people so their working environment is less than good. Never staying here again. Stay AWAY !!!!
The staff were friendly
We have no air-conditioning, it was broken across the whole of the hotel.
Nobody called to say let us know this before we arrived.
There wasnt enough staff. Only one lad serving on the bar. I waited 10 minutes to be served 2 cokes
Well kept,clean. Helpful staff.
N/a
Easy to find. Well appointed room. Friendly staff. Quiet rooms. Comfy beds.
Really hot - but hotel had provided two fans as Aur con wasn’t working.
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