Crowne Plaza Liverpool - John Lennon Airport by IHG

Hotels
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Crowne Plaza Hotels & Resorts
8.3 (4126 reviews)
Speke Aerodrome , Liverpool , gb

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Easy/free parking
Comfortable beds
Friendly/helpful staff
Attractive 1920s/Art Deco decor
Good breakfast (for many guests)
Quiet rooms for many stays
Good value for short stays
Cons:
No/poor air conditioning — rooms very warm
Cleanliness issues: mould, damp smell, dust, dirty floors
Poor communication about AC problems
Occasional damaged/faulty room items (bathtub cover, chair)
Breakfast items ran out or were slow to be replenished
Slow or unsatisfactory complaint handling / refund issues

Categories

Cleanliness
6
Multiple reviews mention dust, mouldy/damp smells, dirty floors and grime behind taps — cleanliness is a clear weak point.
Service
9.4
Staff repeatedly described as friendly and welcoming, but there are isolated complaints about poor communication around the AC issue and slow complaint handling.
Location
9.5
Location and free/easy parking repeatedly praised; convenient for airport and local attractions.
Room Quality
6.5
Rooms noted as comfortable with good beds and 1920s decor, but many reports of very warm rooms due to broken AC, dusty furnishings and occasional damaged items (bathtub cover, office chair).
Amenities
6.8
Parking and period features praised, but the primary amenity issue is widespread non-working air conditioning (fans provided) and at least one report of a dusty fan.
Value for Money
9.4
Several guests called it good value for short stays and praised breakfast/parking; some dissatisfaction about being charged full rate and small tourist taxes, but overall value perception remains strong.
Food and Beverage
9.4
Breakfast described as very good by some guests, though there are isolated complaints about items running out or being expensive for the quality.
Overall Experience
9.4
Guests enjoyed the decor, location, beds and friendly staff, but repeated issues with temperature control and some cleanliness lapses tempered stays — overall experience remains positive for many.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 22:08

Property Description

Luxurious Art Deco Style

Located just a mile from John Lennon Airport, the 4-star Crowne Plaza Liverpool is a former airport terminal with a rich history, having been visited by The Beatles in the 1960s. The vintage aircraft stationed outside adds to its charm, offering spacious and elegant luxury rooms for a comfortable stay.

Extensive Leisure Facilities

Guests can enjoy complimentary access to the David Lloyd Leisure Centre, located a mere 200 meters away. The center boasts a pool, sauna, and gym, perfect for relaxation or staying active during your visit.

Fine Dining and Cultural Attractions

Indulge in modern English cuisine at the Starways Brasserie, accompanied by a fine selection of wines. With attractions like the Beatles Cavern Museum and Sefton Park nearby, there's no shortage of entertainment options for guests to explore.

Ready to experience luxury and history in one place? Book your stay at Crowne Plaza Liverpool now for an unforgettable getaway.

Important information:

Dinner bed and breakfast packages included a 2 course set menu for one or two residing residents sharing the same room. Children are not included in the Dinner bed and breakfast packages and will be charge additionallyGuests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LPL

Location

Guest Reviews

8.3
Based on 4126 reviews
Cleanliness: 6
Service: 9.4
Location: 9.5
Room Quality: 6.5
Amenities: 6.8
Value for Money: 9.4
Food and Beverage: 9.4
Overall Experience: 9.4
K
Keith • couple • gb
7
Three rooms booked and paid for yet booking.com charged me for one room which we are fighting them for a refund
Pros:

Location

Cons:

No air conditioning

2026-08-08 • via Nuitee
M
María • family_with_children • es
7
Cons:

No calefacción

2026-08-08 • via Nuitee
M
Mark • couple • gb
10
2026-08-07 • via Nuitee
S
Sarah • family_with_children • gb
6
Lovely break from every day life for me and the children we would stay again
Pros:

Nice and quiet, comfy beds, lovely staff

Cons:

The room wad really dusty and there was brown dirt behind the taps in the bathroom that didn’t smell very nice

2026-08-07 • via Nuitee
R
Richard • family_with_children • gb
1
2026-08-07 • via Nuitee
B
Bryan • solo_traveller • gb
4
Pros:

very poor

Cons:

Too hot to sleep now AC in the building. That wasn't made clear at time of booking.

2026-08-06 • via Nuitee
A
Ann • solo_traveller • gb
4
Usually great but let down massively with air con been broke for months!
Pros:

Beds are always comfy, and rooms are decorated stylish

Cons:

Air con STILL BROKEN...Went during a heat wave and was HORRIFIC...Breakfast was expensive for quality

2026-08-06 • via Nuitee
K
Kuseme • solo_traveller • gb
8
2026-08-06 • via Nuitee
T
Todor • solo_traveller • bg
10
2026-08-06 • via Nuitee
K
Kirwan • solo_traveller • ie
7
2026-08-06 • via Nuitee
K
Kelly • solo_traveller • gb
9
2026-08-06 • via Nuitee
V
Vicky • solo_traveller • gb
5
2026-08-05 • via Nuitee
R
Rachel • solo_traveller • gb
8
Pros:

Lovely Art deco property, sadly we only stayed one night as it was conveniently located near the airport. Also liked the added bonus of the plains on site.

Cons:

The only thing for me that let the room down was the rubbish office chair at the dresser, it really spoilt the look of the room.

2026-08-04 • via Nuitee
H
hugues • couple • fr
7
2026-08-04 • via Nuitee
H
helen • solo_traveller • gb
8
Pros:

Great location easy parking a warm welcome

Cons:

Nothing

2026-08-04 • via Nuitee
T
tparle • solo_traveller • gb
7
Great hotel, lovely staff, shame about the problem with the hotel temperature being so warm
Pros:

Staff all great, the room was a good size with a comfortable bed. The towels in the bathroom were really good. Loved the 1920s decor throughout the hotel. Breakfast was very good. Parking was good.

Cons:

The room was exceptionally warm because of the fault in the hotel's heating/air conditioning, which we had been made aware of prior to our arrival but the experience was worse than we expected. The hotel did provide a very good fan, however, it was covered in dust!

2026-08-03 • via Nuitee
H
Helen • solo_traveller • gb
9
2026-08-03 • via Nuitee
M
Melanie • couple • gb
10
2026-08-03 • via Nuitee
M
Magda • solo_traveller • gb
8
2026-08-02 • via Nuitee
A
Aimee • family_with_children • gb
1
Shocking.
Cons:

The room smelt of damp and mould, they expected my 2 year old to sleep in a travel cot with a towel used as a bottom sheet. I moved the bed to put the travel cot in between both beds and the floor was disgusting, dirty tissues, old food, absolutely disgusting!! I put in a complaint around 6-7 weeks ago and I’ve heard NOTHING!! Absolutely poor customer service, my daughter ended up with a chest infection a couple of days after staying in a room with mouldy/damp smell.

2026-08-02 • via Nuitee