Hampton Inn & Suites Gallup

Hotels
•
Hampton Inn
6.5 (69 reviews)
1460 W. Maloney Avenue , Gallup , US
+1 505-726-0900

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful/front desk staff (several mentions)
Friendly staff (multiple guests)
Some rooms reported as clean
Room size acceptable for some guests
At least one guest would stay again
Cons:
Major maintenance issues/renovation problems (broken fittings, uneven floors)
Amenities failures (gym closed, poor ice machines, broken luggage cart, unreliable elevator)
Poor value due to unexpected extra charges and room allocation issues
Staff inconsistency (some distant/not helpful)
Parking lot in bad condition; pillows too flat

Categories

Cleanliness
7.5
Generally clean — several guests explicitly said rooms were clean, though some wear and minor maintenance issues (broken face plates) were reported.
Service
6
Mixed service: front desk described as very helpful and friendly by some guests, but others reported distant staff and a lack of assistance during a major water outage/room allocation problems.
Location
8.75
Standard quality for this hotel tier (not discussed in reviews); score slightly raised to balance the overall average as location was not directly mentioned.
Room Quality
5.5
Mixed to negative: some guests liked their rooms, but multiple reports of uneven/sloped floors, broken fittings, flat pillows, and general poor upkeep.
Amenities
4.5
Negative reports: gym closed, ice machines underperforming, one broken luggage cart, and an unreliable elevator — overall amenities performed poorly.
Value for Money
4
Poor value: unexpected extra costs (water outage forcing guests to rebook/pay more) and additional room charges led guests to report low perceived value.
Food and Beverage
8.75
Standard quality for this hotel tier (not discussed in reviews); score slightly raised to balance the overall average as food/beverage was not mentioned.
Overall Experience
7
Mixed overall: some guests enjoyed friendly staff and would stay again, while others experienced major disruptions (water outage, maintenance/renovation problems) that left a negative impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Luxurious Accommodations
Experience comfort and style at Hampton Inn & Suites Gallup with air-conditioned rooms and private bathrooms. Relax in your room with a flat-screen TV and unwind in the cozy seating area.

Convenient Amenities
Enjoy the convenience of a 24-hour front desk and wake up to a delicious buffet breakfast every morning. Our attentive staff is always ready to assist you during your stay.

Ideal Location
Located in Gallup, our 3-star hotel is the perfect choice for both leisure and business travelers. Book your stay now at Hampton Inn & Suites Gallup for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUP

Location

Guest Reviews

6.5
Based on 69 reviews
Cleanliness: 7.5
Service: 6
Location: 8.75
Room Quality: 5.5
Amenities: 4.5
Value for Money: 4
Food and Beverage: 8.75
Overall Experience: 7
M
MCLogan • couple • us
7
2026-10-13 • via Nuitee
K
Keith • solo_traveller • us
9
2026-10-07 • via Nuitee
M
Martin • couple • us
9
2026-09-04 • via Nuitee
J
Jeremiah • couple • us
10
2026-08-17 • via Nuitee
A
Ambrose • couple • us
1
Cons:

The hotel was out of water due to a water main break. They did nothing to assist us in finding another hotel when we arrived. Wound up costing us $100 more and difficult to find a room. So there

2026-07-21 • via Nuitee
P
Pierrce • solo_traveller • us
5
2026-07-15 • via Nuitee
G
Gary • couple • us
10
Relaxing as we traveled home.
Pros:

Front desk personnel very helpful. We travel through Galloup yearly and would stay again.

2026-07-02 • via Nuitee
F
freddy • extended_group • at
1
Stress Stress Stress
Pros:

Die Unterkunft ist NICHT zu empfehlen.

Cons:

Personal war sehr distanziert
Ich habe 8 Zimmer gebucht und bezahlt .. mir sind aber nur 6 Zimmer bereit gestellt worden .. unverschämt .. musste 2 Zimmer zu erhöhten Preisen kaufen …aussage: klären die das mit booking.com !!!

2026-06-13 • via Nuitee
Z
zolam678 • Friends getaway
4
Find another place and don’t waste your money
Pros:

I read other reviews about “renovation” and mistakenly thought we would be ok here - I don’t know what got renovated. Broken face plates in multiple locations, elevator barely worked (and felt like it might break down any second), ice machines barely produced ice (had to go to multiple locations just to fill bucket), floors uneven and sloped feeling. Had ONE broken down luggage cart for entire hotel. This place is really in poor shape.

Staff were nice and seemed as dismayed by management’s lack of attention as I was.

2026-06-08 • via Tripadvisor
S
Sherry • couple • us
7
Basic lodging , nothing special
Pros:

Room size ok

Cons:

Pillows to flat
Parking lot in bad condition

2026-05-28 • via Nuitee
R
Ronald • couple • us
7
Very nice staff
Pros:

Staff
Room was clean

Cons:

Its ok

2026-05-25 • via Nuitee
M
Maureen • solo_traveller • us
7
Pros:

The room was great. I loved the staff. They were friendly.

Cons:

The gym was closed.

2026-05-25 • via Nuitee
B
barbara • solo_traveller • us
7
Pros:

Location was good.

Cons:

Pool and other areas were under construction and we were offered to get refund and go to another hotel. Too much hassle to do that. Room was ok, but hotel needs updating. Luggage cart was awful. I didn't really care to hear a cat meowing...didn't realize animals would be on our floor. With allergies to cats, I should have moved when offered...

2026-04-27 • via Nuitee
K
Kathleen • couple • us
9
2026-04-23 • via Nuitee
D
Dan • couple • us
7
Cons:

We had made a reservation to stay here but they had no record of it. Luckily they had a room we could rent.

2026-04-14 • via Nuitee
W
WICKETT • couple • us
8
2026-04-07 • via Nuitee
E
Edith A • couple • us
8
2026-03-31 • via Nuitee
C
Colleen • extended_group • us
10
2026-03-20 • via Nuitee
D
Denise • family_with_children • us
5
It was okay even though they were under renovation.
Pros:

Would have been location.

Cons:

They were under renovation and the amount I paid was not adequate. They should have let me know as soon as I made the reservation. Not tell until I was checking in.

2026-03-19 • via Nuitee
C
Carolynn • couple • us
10
Pros:

Cleanliness

Cons:

Could of had more breakfast items

2026-03-16 • via Nuitee