Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Very helpful and friendly staff
Excellent central location near Porta Nuova / close to sights
Clean rooms and daily housekeeping
Good, varied breakfast with gluten-free options
Protected parking available
Good value for money
Cons:
Area around the station can feel unsafe at night
Noisy central ventilation in some rooms
Occasional room/amenity failures (safe, jacuzzi, missing shower product)
Some rooms have small or less comfortable lower beds
Street (Via Nizza) not pleasant after dark
Minor technical/service oversights (forgot tea sachets, etc.)

Categories

Cleanliness
8.8
Multiple reviews praise very clean rooms and daily housekeeping; overall cleanliness is a clear positive.
Service
9
Staff repeatedly described as kind, helpful and welcoming across reviews; service is a strong highlight.
Location
8.5
Location is consistently praised for centrality and proximity to Porta Nuova and main sights, though several guests note the area near the station can feel unsafe at night.
Room Quality
8
Rooms are often described as spacious and clean but some guests mention small rooms, uncomfortable lower beds in twin rooms and occasional technical issues.
Amenities
7.5
Breakfast and fitness/parking are noted positively, but several guests reported problems (no shower product, safe and jacuzzi not working, noisy central ventilation), lowering this score.
Value for Money
8.5
Multiple comments mention good value and fair price-quality ratio for the hotel category.
Food and Beverage
8.9
Breakfast is frequently praised (varied, delicious, gluten-free options), with only occasional neutral comments about it being unremarkable.
Overall Experience
8
Overall guests report a positive stay thanks to location, cleanliness and staff, tempered by area safety concerns and some room/amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Strategic Location
Situated steps away from Turin Porta Nuova Train Station, Best Western Crystal Palace Hotel offers convenience for travelers exploring the city.

Modern Amenities
Enjoy the comfort of air-conditioned rooms equipped with a flat-screen TV, satellite channels, and a tea/coffee maker, ensuring a relaxing stay.

Nearby Attractions
With Piazza Castello a short walk away and the Lingotto Fiere Exhibition Centre in proximity, guests can easily explore Turin's popular landmarks and events.

Book now to experience the perfect blend of convenience and comfort at Best Western Crystal Palace Hotel.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TRN

Location

Guest Reviews

8.4
Based on 1987 reviews
Cleanliness: 8.8
Service: 9
Location: 8.5
Room Quality: 8
Amenities: 7.5
Value for Money: 8.5
Food and Beverage: 8.9
Overall Experience: 8
D
Denis • couple • fr
8
2026-10-31 • via Nuitee
G
GlaucoBarbirato • family_with_children • br
9
2026-10-28 • via Nuitee
G
GlaucoBarbirato • family_with_children • br
9
2026-10-28 • via Nuitee
V
vincenzo • couple • it
8
Pros:

Buona la colazione. Gentile e affabile il personale.

2026-10-27 • via Nuitee
G
GlaucoBarbirato • family_with_children • br
9
2026-10-27 • via Nuitee
J
jeremie • couple • ch
8
2026-10-26 • via Nuitee
L
László • family_with_children • hu
8
Deserves the 4 stars.
Pros:

The hotel is located very well, nearby Porta Nuova train station. The staff is very kind and always helpful, rooms and the whole hotel is very clean. Breakfast is wide enough and delicious, not too crowded in the morning. We enjoyed also the gluten free alternatives every morning.

Cons:

In the twin storey room with 2 full size bed, the upper bed was extremely large and comfortable, but the lower bed is just an opened couch, it was not that comfortable for 2 adults. The central air ventillation is continuously running between cca. 6 AM and 10 PM and it is quite loud and annoying as it can not be turned off and can be heard even with closed doors of the bathroom. But this was all I can mention as negative.

2026-10-26 • via Nuitee
L
Luigi • family_with_children • it
8
Pros:

Accoglienza e grandezza della stanza

Cons:

Tutto bene

2026-10-25 • via Nuitee
A
Armando • extended_group • it
10
2026-10-23 • via Nuitee
D
de Villeneuve • family_with_children • fr
8
Pros:

Bien situé et calme

Cons:

Petit dejeuner quelconque

2026-10-22 • via Nuitee
J
Juliana • extended_group • br
9
Pros:

Excelente hotel ao lado da estação! O único porém é que, por isso, durante à noite precisamos ter mais atenção caminhando nas proximidades….escolher sempre andar do lado da estação e só atravessar mesmo em frente ao hotel…

2026-10-22 • via Nuitee
E
Erica • couple • ph
10
2026-10-21 • via Nuitee
S
Salvatore • solo_traveller • it
7
Pros:

La posizione è perfetta
La colazione aveva di tutto ed era abbastanza buon

Cons:

La zona non è il massimo
Ho visto poche forze dell'ordine

2026-10-20 • via Nuitee
N
Nicole • couple • it
10
Pros:

Ambiente, staff, colazione , accoglienza e posizione

Cons:

Niente

2026-10-20 • via Nuitee
C
carla fontoura • family_with_children • br
9
Pros:

Localização, atendimento, café da manhã

2026-10-20 • via Nuitee
E
Esperanza • couple • es
9
Pros:

Personal muy atento.

2026-10-17 • via Nuitee
O
olivia • couple • ch
10
Pros:

Very nice hotel very good location walking distances to all important landmarks, the stuff is also very kind , beautiful room!

2026-10-16 • via Nuitee
C
Cristiana • family_with_children • nl
8
Pros:

Struttura molto centrale e ben collegata, personale super accogliente e professionale.

Cons:

Purtroppo la zona non è delle più sicure per la vicinanza alla stazione e per il raggrupparsi di persone non proprio raccomandabili ma non è di certo colpa della struttura.

2026-10-15 • via Nuitee
F
Franco • couple • it
10
2026-10-13 • via Nuitee
P
Palmo Antonio • solo_traveller • it
6
2026-10-13 • via Nuitee