Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Limited bathroom amenities
Safety concerns at night

Categories

Cleanliness
8.23
Generally clean but some mentioned issues, such as bathroom amenities.
Service
9
Staff is described as very friendly and attentive.
Location
8.74
Strategic location near the train station but some concerns about safety at night.
Room Quality
8.39
Rooms are spacious and comfortable, though some areas need maintenance.
Amenities
7.72
Limited amenities noted, with some guest suggestions for improvement.
Value for Money
8.18
Good value given the location and comfort levels.
Food and Beverage
8.23
Breakfast is good, though some say it could be more varied.
Overall Experience
8.7
Positive overall experience with several highlights mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:20

Property Description

Strategic Location
Situated steps away from Turin Porta Nuova Train Station, Best Western Crystal Palace Hotel offers convenience for travelers exploring the city.

Modern Amenities
Enjoy the comfort of air-conditioned rooms equipped with a flat-screen TV, satellite channels, and a tea/coffee maker, ensuring a relaxing stay.

Nearby Attractions
With Piazza Castello a short walk away and the Lingotto Fiere Exhibition Centre in proximity, guests can easily explore Turin's popular landmarks and events.

Book now to experience the perfect blend of convenience and comfort at Best Western Crystal Palace Hotel.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TRN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 1793 reviews
Cleanliness: 8.23
Service: 9
Location: 8.74
Room Quality: 8.39
Amenities: 7.72
Value for Money: 8.18
Food and Beverage: 8.23
Overall Experience: 8.7
P
Pirrera • solo_traveller • it
3
2026-03-20 • via Nuitee
A
Adriano • family_with_children • ch
9
2026-03-18 • via Nuitee
A
Adriano • family_with_children • ch
9
2026-03-16 • via Nuitee
A
Alexander • solo_traveller • pl
8
Good chain
Pros:

The staff was very helpful and a room service did their job well. Localization is quite good: it took me 20-25 minutes on foot to reach all my places of interest. The breakfast was very Italian but very diverse, especially if it comes to yogurts and vegetables. The bed was big and rather comfortable. The internet connection was stable.

Cons:

I didn’t like the whole area nearby: it was dirty, noisy and people at the street smoke cannabis in front of the hotel’s doors every evening. Several times I needed to come back after late business meetings and I felt not very safe. I was not able to turn Jacuzzi on.

2026-03-16 • via Nuitee
F
Fabrizio • family_with_children • it
9
2026-03-16 • via Nuitee
D
Domenico • couple • it
7
Pros:

Posizione strategica a 2 passi dalla stazione Porta Nuova

Cons:

Struttura un po datata, pulizia migliorabile in tutti gli spazi. Il fatto che la colazione a buffet non fosse disponibile prima delle 8 la domenica mattina ci ha penalizzato avendola inclusa nel prezzo. Abbiamo comunque optato per farla al bar dell’hotel con però pochissima scelta di cibo

2026-03-15 • via Nuitee
H
hakkı serkan • family_with_children • tr
8
Cons:

The air conditioner was soo lousy

2026-03-14 • via Nuitee
S
silvia_1984 • family_with_children • it
8
Pros:

Camera spaziosa e pulita
Silenziosa
Staff gentile
Colazione varia

Cons:

Di fronte la stazione. Comodo per chi viaggia in treno ma non consigliato per chi viaggia sola

2026-03-13 • via Nuitee
A
Ana Maria • extended_group • es
10
Très bien situé avec le parking de l’hôtel top.
Pros:

Le personnel et les chambres

Cons:

L’emplacement : il y avait pas mal de gens glauques devant l’hôtel. Le devant les arcades c’est un peu sale. Ce qui est vraiment dommage car l’hôtel est super et je reviendrais.

2026-03-12 • via Nuitee
S
Sabrina • couple • it
8
Comodo e accogliente
Pros:

Struttura comoda adiacente alla stazione; camere confortevoli e pulite; servizio molto cordiale e accogliente.

Cons:

Doccia migliorabile: consiglierei di cambiare il doccione con uno più funzionale e magari anche con getti massaggianti (se ne trovano tanti in commercio a prezzi non esosi)

2026-03-12 • via Nuitee
A
anna elisabetta • family_with_children • it
8
Pros:

Posizione

Cons:

Cura arredi

2026-03-08 • via Nuitee
S
stefano • family_with_children • it
8
2026-03-08 • via Nuitee
N
nunzio • family_with_children • it
10
Pros:

Accoglienza

Cons:

Un po' il riscaldamento la temperatura è troppo alta in camera

2026-03-06 • via Nuitee
D
Diana • solo_traveller • us
10
2026-03-05 • via Nuitee
J
John • family_with_children • us
10
2026-03-03 • via Nuitee
F
Fabia • solo_traveller • ch
8
Hotel well located two steps from the railway station. Staff kind, very nice breakfast
2026-03-02 • via Nuitee
E
ELENA • family_with_children • it
10
2026-02-28 • via Nuitee
J
James • couple • us
9
2026-02-28 • via Nuitee
D
Diego • solo_traveller • it
8
2026-02-27 • via Nuitee
O
Omar • solo_traveller • es
7
2026-02-26 • via Nuitee