Residence Inn by Marriott Saratoga Springs

Hotels
•
Residence Inn
8.6 (150 reviews)
295 Excelsior Avenue , Saratoga Springs , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Delicious breakfast
Pet friendly
Cons:
Room condition disappointing
Misleading amenities advertised

Categories

Cleanliness
7.43
Several comments about stains and lack of basic room amenities.
Service
9.9
Staff received high praise for their helpfulness and kindness, especially during difficult situations.
Location
9.44
Positive remarks about the central location, making it convenient for guests.
Room Quality
7.39
Disappointment expressed over room amenities not matching expectations.
Amenities
8.42
Pet-friendly facilities and EV charging mentioned, but hot tub not available.
Value for Money
8.38
Mixed feelings; some value perceived but compromised by poor room conditions.
Food and Beverage
9.43
Great breakfast options and quality noted.
Overall Experience
8.4
An overall mixed experience, positive staff interaction balanced by condition of the property.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:00

Property Description

Luxurious Accommodation
Experience elegance and modern comfort at Residence Inn by Marriott Saratoga Springs, just three kilometres from downtown. The hotel offers spacious rooms with cable TV, kitchen facilities, and cozy seating areas.

Relaxation and Recreation
Unwind in the indoor pool and whirlpool or stay active at the fitness centre and sports court. Whether you prefer a leisurely swim or a challenging workout, our facilities cater to all guests.

Convenient Amenities
Enjoy complimentary breakfast, free WiFi, and public parking during your stay. With easy access to Interstate 87 and being just a 40-minute drive from Albany International Airport, convenience is key at Residence Inn by Marriott Saratoga Springs.

Ready to experience luxury and convenience in Saratoga Springs? Book your stay now at Residence Inn by Marriott.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 150 reviews
Cleanliness: 7.43
Service: 9.9
Location: 9.44
Room Quality: 7.39
Amenities: 8.42
Value for Money: 8.38
Food and Beverage: 9.43
Overall Experience: 8.4
N
Natalie • family_with_children • us
4
Not exactly the quality i was expecting for what i paid
Pros:

I loved how central the location was.

Cons:

The pull out couch bed was heavily stained and missing a fitted sheet. I asked the front reception for one and they delivered more flat sheets. The picture of the room showed a lovely corner tub, the room i had had a basic tub so the kids and i were disappointed.

2026-01-22 • via Nuitee
F
Frank • couple • us
10
2026-01-19 • via Nuitee
C
Christie • family_with_children • us
8
Pros:

Overall, it was great! Loved fire pit area and the pet friendly atmosphere. The women at the front desk I think her name was Melissa she was so kind and nice. All the staff were including the maintenance guys!!!

Cons:

Pool and hot tub room were so full of chlorine that you could taste it in air, and it made my eyes irritated. I never even went in the water it was just being in there that was tough.

2026-01-19 • via Nuitee
F
FloridaVero5 • Family • Vero Beach, Florida
10
Clean, clean, clean , comfortable beds, quiet, lovely staff, plenty of pillows and towels -great breakfast
Pros:

Writing review so you have current information :
The hotel is having a renovation , however, with the exception of the front desk moved to another building you would not know workers were on site. This is a very clean, quite , hotel with a lovely breakfast and a 4 min drive to the main town. It is near shops and the staff that works here are all very helpful and kind . The beds have plenty of nice pillows, are comfortable, the kitchen is stocked, plenty of towels in the bathrooms and the fireplace adds warmth to the room . The breakfast is also very good , waffle station, oatmeal station and many other choices . Yes I would recommend and yes I would stay again . The two bedroom suites were perfect for our family

2025-10-24 • via Tripadvisor
R
Roger • couple • us
8
2025-10-21 • via Nuitee
E
Elizabeth • couple • us
1
Disappointed
Cons:

A hot tub was advertised and not available. We chose the place based on the hot tub

2025-10-18 • via Nuitee
M
Melisa
6
Was bad but then got much better
Pros:

Arrived very late after driving all day and couldn't get in. At midnight not clear where the entrance even is. Door was locked! Went back to my car and called as i had already made reservation. No answer. I am dealing with the death of both my fiance and mother. I am panicking as I have interment at Saratoga Nat'l Cemetery for my mom tomorrow. I start to cry. See a woman in a robe start banging on the windows. Thankfully she was kind enough to let me in. The front desk person came out from the back where there are 2 OFFICES(not bathroom!). I simply said i have a reservation and I couldnt get in. Well, she went off... i had to go to the bathroom and im a female here by myself so i lock the door and i dont care. Dont want to hear anything about it. If i have to go to the bathroom yadda yadda yadda. Well I was a female OUTSIDE in the dark unable to get into a room I PAID FOR!!! UTTERLY UNPROFESSIONAL! Next day I mentioned that I had a problem at check in to the desk clerk. The "person" last night told me nothing about the hotel so I had missed breakfast. She was wonderful. She asked what happened so i told her. She wanted to do anything to help make it right. Thank you Mylisa!!!! Gen mgr found me and was also wonderful... what can i do etc... Then i was approached by another woman who was the day manager, Chrissy I think. She ended up sitting with me while i had my coffee and was the most lovely kind person. We ended up chatting and i even cried. Needed release. ❤️ Ty Chrissy &

2025-09-30 • via Nuitee
D
DebSA22 • Family • Westwood, New Jersey
4
Let’s Be Real
Pros:

I’ve stayed in more Marriott properties than I can count and this one is very tired and run down. Carpets and furniture stained and bathrooms need a good scrub not just a wipe down. I changed suites a few times then just gave up realizing there was no “good one.” The only 5 star rating here are the front desk employees who went above and beyond to try and please me but with the condition of this property they could only do so much. As far as the names one was what sounded like Melissa but I think she spelled her name uniquely like Myleesa. Give her and whoever else was at the front desk on 9/5/25 at 5pm a raise they deserve it! Otherwise I suggest to look elsewhere.

2025-09-26 • via Tripadvisor
G
Grace • pet
10
Pros:

Pet friendly and has an EV charger on site and a few blocks away.

2025-09-01 • via Nuitee
F
Foote • extended_group • us
5
If you want to get ripped off with no explanation by all means stay here.
Pros:

The outdoor space was nice.

Cons:

I was overcharged for my room and contacted them several times to ask about my bill with no response back from them. One night in this mediocre hotel shouldn’t cost me almost $1,000! I travel to Saratoga often and will not be staying here again.

2025-08-27 • via Nuitee
N
NewYorkJM • Friends getaway • New York
6
Needed refresh this Fall
Pros:

We visited Saratoga Springs on a weekend during track season. The free shuttle to track was very helpful and convenient. The 1 bedroom suite was spacious but did show signs of wear. The toilet was scratched likely from the use of a snake to clear a clog. Molding was lifting in the bathroom. When reported to the front desk, I was told the hotel would be undergoing a complete refresh this Fall.

2025-08-20 • via Tripadvisor
R
Ronald • couple • us
9
2025-08-19 • via Nuitee
R
Rachel
6
Pros:

Not enough parking.

2025-08-10 • via Nuitee
K
KIMBERLY • partner
10
Pros:

Huge rooms, nice hot tub but pool was cold.

2025-08-06 • via Nuitee
K
Kingsley • family_with_children • us
9
2025-08-04 • via Nuitee
P
Patrick • couple • us
1
Dirty hotel.
Pros:

Only place available.

Cons:

Had to change rooms 3 times, first one had stains all over the bed, second one smelled like an ashtray and third room had blood on the pillowcase.

2025-07-29 • via Nuitee
A
alan sheldon
10
confusing
Pros:

we had a good experience. the only drawback was one set of elevators and we were a long way from them. the corridors took some getting used to.

2025-07-17 • via Nuitee
B
Beth
8
Pros:

I was disappointed with the internet service and the coffee.

2025-06-20 • via Nuitee
K
Kathryn • pet
10
Pros:

Very friendly staff, excellent facilities-

2025-05-22 • via Nuitee
D
Deborah
10
Pros:

Excellent customer service, interior and exterior maintained above expected. I’ll be back.

2025-05-21 • via Nuitee