River Rock Casino Hotel

Hotels
8.1 (3286 reviews)
8888 River Road , Richmond , CA
+1 604-273-1895

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location near airport and skytrain
Helpful and accommodating staff (front desk and named servers praised)
Spacious rooms and comfortable beds noted by many
Strong on-site dining (Gordon Ramsay steakhouse praised)
Convenient access to transit and parking
Upgrades on arrival and prompt early check-in reported
Good views (marina) and quiet rooms in some cases
Variety of eateries and Starbucks on-site
Cons:
Cleanliness issues: sticky carpet, musty smell, pool needing cleaning
Hotel and rooms described as tired/need refurbishment
Perceived poor value / overpriced for condition; high deposit
No USB outlets in rooms; missing personal hygiene kit for some
Shower usability issues and long walk from parking for one guest
Isolated rude staff incident in lounge
Starbucks cash-only incident inconvenienced guests
Airplane noise audible for some rooms

Categories

Cleanliness
6.8
Mixed comments: several guests reported sticky carpet, food on carpet on arrival, pool needing cleaning and a musty/old smell; others called rooms clean. Overall cleanliness sentiment is below average.
Service
8.7
Generally positive: multiple mentions of helpful front desk, accommodating staff, excellent servers (named staff praised) and good restaurant service in places; isolated report of a rude lounge server.
Location
9
Very strong: repeatedly praised for proximity to the airport, direct skytrain access, easy transit connections and good access to dining/parking — location is a major positive.
Room Quality
7.6
Mixed: comfortable beds and spacious rooms noted, but several guests described tired rooms, uncomfortable beds for some, shower usability issues, and need for upgrades.
Amenities
7.8
Mixed to positive: on-site Starbucks, restaurants and pool noted as positives; negatives include pool cleanliness, no USB ports in rooms, no personal hygiene kit for one guest and Starbucks cash-only incident.
Value for Money
7.2
Concerns raised: multiple guests mentioned the hotel felt overpriced for the condition, high deposit amounts and booking/price issues (booking site problem); overall value perceived as slightly below target.
Food and Beverage
8.9
Strong: standout praise for Gordon Ramsay steakhouse and generally good restaurant options on-site and nearby; a few operational hiccups (Starbucks cash-only) but overall F&B is a highlight.
Overall Experience
8.8
Overall positive: many guests praised location, staff, room comfort and food outlets; however, some consistency/maintenance issues (cleanliness, tired rooms) tempered the experience for a subset of guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-03 06:37

Property Description

Live Entertainment and Casino
Experience the excitement of live entertainment and a bustling casino right at River Rock Casino Hotel. With 5 restaurants to choose from, your dining options are endless.

Modern Rooms with Amenities
Each room at River Rock Casino Hotel is designed with modern decor, featuring a flat-screen cable TV and large windows for natural light. Enjoy the convenience of a small refrigerator, Nespresso coffee maker, and kettle in every room.

Convenient Location
Situated just minutes away from Vancouver International Airport and with easy access to the Bridgeport Canada Line Station, exploring the city is a breeze. Don't forget to visit the nearby Van Dusen Botanical Gardens for a relaxing retreat.

Book your stay at River Rock Casino Hotel now and indulge in luxury and entertainment!

Important information:

Resort fee: CAD 19.99 plus taxes, per room, per night (pay at Property)

System Fee: Effective June 20, 2023, Great Canadian Entertainment (GCE) will apply a system fee on certain Visa and Mastercard credit card transactions (System Fee). The System Fee:

Is 2% of the total transaction of Visa and Mastercard transactions completed in our food & beverage, hotel, and entertainment venues where Great Canadian Entertainment is the merchant of record;
Is not a surcharge or convenience fee;
Is not charged on debit, prepaid, or gift card transactions;
Is identified separately on each guest receipt.

Guests wishing to avoid payment of the System Fee may use a separate payment method, including debit card. We thank you for your understanding.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YVR

Location

Guest Reviews

8.1
Based on 3286 reviews
Cleanliness: 6.8
Service: 8.7
Location: 9
Room Quality: 7.6
Amenities: 7.8
Value for Money: 7.2
Food and Beverage: 8.9
Overall Experience: 8.8
C
Cecilia • family_with_children • ca
10
Pros:

Comfy room

Cons:

The lights only stayed on with the card lol

2026-10-14 • via Nuitee
C
Cyndi • solo_traveller • ca
9
Excellent comfort and service yet restrictive to food options
Pros:

Comfort and location
Very nice suites

Cons:

No computer for guest use to print documents or boarding pass etc

If I want to order meals it was not as easy
The breakfast room service options did not work with early times
If I ordered on skip or Uber apps I had to go meet the delivery person either at lobby or even outside

2026-10-12 • via Nuitee
J
James • solo_traveller • ca
8
Pros:

Convenience close to airport which I had an international flight

Cons:

I had to use a family members credit card to book because they wouldn't accept my prepaid Visa debit

2026-10-11 • via Nuitee
M
Michael Edward • family_with_children • us
4
will never repeat
Pros:

room was way over priced.

Cons:

the food throughout the casino was terribly underwhelming

2026-10-11 • via Nuitee
H
Hanna • solo_traveller • ca
10
Great stay!
2026-10-11 • via Nuitee
Z
ZHICHENG • extended_group • tw
4
同一個訂單訂兩間房間，一開始只有查出一間房，後來問竟然說沒查到另一間，但後來給他看訂單後自己點一點就查到了，還說是因為first name / last name 的關係才沒查到，但我明明訂單名字都一樣，查詢的時候還感覺懷疑我們沒有
2026-10-10 • via Nuitee
K
Kirsten • family_with_children • ch
8
Convenient and clean
Pros:

Being next to the train is convenient. The room was spacious and clean but could see that certain areas are stained for use/age.

Cons:

I was satisfied with everything

2026-10-10 • via Nuitee
O
Orr • solo_traveller • ca
10
Pros:

Staff helpful easy to check out. Room clean beds comfortable as hell

Cons:

Parking lot was like 2 km from entrance. Best use vallet.

2026-10-08 • via Nuitee
B
Brauch • couple • ch
9
2026-10-07 • via Nuitee
A
Am • solo_traveller • th
10
Pros:

the room was clean. The room was unexpectedly no souns from the casino. The location is greate as I can access the sky rail from the hotel building.

Cons:

-

2026-10-07 • via Nuitee
L
Lani • family_with_children • us
10
2026-09-17 • via Nuitee
A
Arbogast • couple • us
10
2026-09-17 • via Nuitee
S
sophal • couple • us
10
2026-09-16 • via Nuitee
G
Gerry • couple • ca
6
it was OK
Pros:

security to obtain access to room floors was very good

Cons:

Hotel showing it"s age, overall hotel needs a good cleaning carpets in hallways were stained, dirty, rooms are OK but could use updating, bed mattress needs to be turned and rotated on regular basis.
Hotel needs a family style restaurant, the sit down restaurant attached to hotel is only Chinese food, Gordon Ramsay restaurant is over priced. The food offerings in Casino are OK but very very limited, Starbucks location again OK but limited food options as it is a coffee shop and hotel in my opinion is overpriced the only advantage is convenience to casino. I doubt that we will every stay there again, other hotels in area appear to offer better deals and food variety.

2026-09-15 • via Nuitee
T
Tanya • solo_traveller • ca
9
Pros:

I liked that when we arrived and had a complaint about the yapping dogs next door, the manager stepped right up to make us happy and moved us to another room. 😀

Cons:

I found the price a little expensive, but everything is now adays

2026-09-14 • via Nuitee
R
Robert • couple • ca
8
A positive experience !
Pros:

The location with the proximity to the Canada Line was great for getting around to the places we wanted to go to. We have stayed here a few times and it has always been a good snd pleasant stay.

2026-09-14 • via Nuitee
J
Joseph • solo_traveller • us
8
2026-09-14 • via Nuitee
U
Urim • couple • gb
10
Super place spacious and comfortable
Pros:

Very clean and very good service

Cons:

Good service

2026-09-12 • via Nuitee
M
maud • solo_traveller • ca
7
Pour visiter Vancouver des la sortie de l' aéroport
Pros:

La piscine pour les enfants est super
Accès direct au métro pour le centre ville

Cons:

Faut traverser la rue pour aller à la piscine
Chambre avec vue sur le parking et le métro aérien
Les taxes supplémentaires écrites en toute petite ligne dans la réservation alors que l hotel était déjà cher

2026-09-09 • via Nuitee
J
Jane • solo_traveller • ca
10
2026-09-09 • via Nuitee