Country Inn & Suites by Radisson, Newport News South, VA

The pool was green. There was a dead bug in my room. Mold in the shower. The hallway had a coffee spill for over a day and a half .

We arrived at 4:33pm and were told our room was not yet ready, despite check-in being 3pm. When we were able to check-in shortly thereafter, the filthy elevator took us to the second floor, where we discovered everything smelled strongly of mildew, and in room 206 there was a trail of blood stains from the door to the bathroom, the door was broken, two electrical outlets appeared to have recently had a fire or close to one, the phone didn't work, and the main light needed new lightbulbs (which we replaced), and the bathroom door had been shaved in order to fit around the toilet. This place was absolutely disgusting, please avoid it at all cost!

I did not like the pool as much. The water was way too salty as though we were at the beach. My eyes were burning so bad but we made it work.

The room carpets were dirty the lining for the shower was not very clean. There were no towels in the room when we checked in and when we cme back later in the evening we still had to ask for toeels because they still wee not in our room

The check in was very long due to having one employee at the front desk. When we checked in our room the room was pumping heat when it was on the cold setting. The room temperature went up to 90 degrees. I had my four children with me and I am 4 1/2 months pregnant which made it extremely uncomfortable. The tv didnt work, we didn’t have towels.

Prior to arriving, the hotel tried to bill my card for a random amount of money. This was not protocol as I selected the option to pay the full amount when I arrived, during booking. No one was at the desk when I arrived. I had to call for someone to come help me after waiting for 10 minutes. Then she gave me a room and when I got to it, the cleaning staff was having a party in the room. They had food and drinks everywhere and was blasting music. They tried to clean the room so I could enter, but I asked for a new room. The new room smelled like mold and mildew and had flies. The room was so dirty, I asked the front desk for lysol wipes to clean the room myself. The carpet was not even vacuumed. There was feathers and debris on the carpet and the bed had little hairs on it.

They refused to give me another room that did not smell like mold and mildew. The room was so humid, I kept having asthma attacks. The night receptionist mentioned that it can't be humid because they treated the room with a dehumidifier. I asked for the dehumidifier and she didn't want to give it me, but then relented. The room was so moist that I had to empty the water chamber 3-4 times a day. The cherry on top was the giant cockroach that I found crawling from under the bed when I brought food back to the room.

It wasn’t no breakfast everything was broken and dirty
The phone was broke
No soap
No towels
No wash cloths
Carpet dirty
Kitchen dirt and drink machine out of order
No cups
They had to change our room at first because the room wasn’t ready with one housekeeper for 3 floors
The beds had bugs
The beds broke my child out now I have to take her to the hospital

Remote carpet out of the rooms

Rooms were dirty and had stains on the so called new sheets. The walls and floors were terrible and need updated and the carpets were super stained

Upon checking in, they charged me an extra $10 for making the reservation through booking.com. I've never experienced this before. The hotel had a bad smell to it, including the hallways, elevator, and room. The carpet in our room was covered in stains and a previous guest had obviously smoked in there. The bathroom shower was out of shampoo and conditioner. The breakfast area had a broken down drink machine and the milk dispenser had a lot of ants crawling around.

The were no complains from our family here.

The facility was disgusting. It reeked of mold and mildew. The halls smelled like weed, the carpet was soooooo dirty, there was a roach in the bathroom. Bathroom floor felt squishy like it was going to fall through.

Clean. Was really dirty. Stains in the bed linen. Poop stain in toilet from previous customers. I end up full of allergies. Bed was uncomfortable, I slept like in U because mattress was so old.