Crowne Plaza Niagara Falls NY Riverside by IHG

Hotels
•
IHG
7.4 (177 reviews)
7001 Buffalo Avenue, Niagara Falls, New York, 14304 , Niagara Falls , US
1-7162990344

listing image 1
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Pets allowed

Facilities

Meeting rooms
Fitness facilities
Express check-out
Fireplace in lobby
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Long-term parking (surcharge)
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good restaurant experiences
Cons:
Room odor and cleanliness issues
Uncomfortable mattresses
Confusing charges at check-in

Categories

Cleanliness
6.54
Mixed sentiments regarding cleanliness; some rooms reported as having strong odors and inadequate cleaning.
Service
8.51
Staff was described as helpful, friendly, and respectful consistently across multiple reviews.
Location
8.55
Guests enjoyed the location by the river, making it a desirable spot.
Room Quality
6.5
Rooms were criticized for being cramped and having issues with odor and mattress quality.
Amenities
7.53
Amenities mentioned include a restaurant and pool; however, the pool condition was noted as subpar.
Value for Money
6.99
Concerns raised due to unexpected charges at check-in, affecting perceived value.
Food and Beverage
6.54
Food quality received mixed reviews; some meals were reported as not good.
Overall Experience
8.01
Overall enjoyment noted despite some specific issues; many guests expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:48

Property Description

Welcome to the Crowne Plaza Niagara Falls NY Riverside by IHG, where comfort meets adventure in a breathtaking location.

Recreational Amenities
Dive into rejuvenation with our indoor pool and stay active in our state-of-the-art fitness center. Unwind by the inviting lobby fireplace or explore the natural beauty of Niagara Falls just minutes away.

Dine in Style
Savor delectable meals at Bella Vista Ristorante, or grab a quick snack from our grocery/convenience store. Enjoy your favorite beverages at the bar/lounge and start your day right with our hearty buffet breakfast available daily.

Versatile Event Spaces
Planning a meeting or special event? Our hotel offers 8673 square feet of flexible conference space with four dedicated meeting rooms, perfect for any occasion.

Escape the ordinary and enjoy an extraordinary stay; secure your booking today!

Important information:

  • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAG

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pets cannot be left unattended

See all policies

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.4
Based on 177 reviews
Cleanliness: 6.54
Service: 8.51
Location: 8.55
Room Quality: 6.5
Amenities: 7.53
Value for Money: 6.99
Food and Beverage: 6.54
Overall Experience: 8.01
K
Katherine
10
Pros:

Restaurant on site was convenient

2025-10-12 • via Nuitee
R
Rea
10
Pros:

The hot tub in our room was great, but got cold fast. I didnt want to keep running hot water to warm it back up. Very pet friendly, but the pet fee is pretty high for just one night, especially for an 11lb dog that doesnt shed. I made more of a mess than our dog did. The restaurant prices were great and the eggplant parmesan and caprese salad were fantastic. They made two meals for two people.

2025-10-08 • via Nuitee
K
Katanya
10
Pros:

Excellent stay!!

2025-10-07 • via Nuitee
C
Christopher
10
Pros:

All the staff were incredibly helpful and polite, the pool was great, and WiFi worked very well. My whole family enjoyed this hotel and felt very safe.
It took us less than 10 minutes to get to the falls or the nearest wal mart (in different directions) making it a fantastic experience overall.
The beds in our room were a bit lumpy, but overall not horrible. Would definitely stay here again.

2025-10-06 • via Nuitee
M
Matthew
10
Pros:

Room was very clean, staff was very nice, the food was really good and the service was great would recommend anyone to stay

2025-10-05 • via Nuitee
P
Pauline
10
Pros:

Clean room with nice updated design.
Staff is indeed helpful.
Air conditioning - adjustable.
Minor inconvenience: coffee machine is rather challenging to use

2025-10-04 • via Nuitee
J
Jenni
6
Pros:

Bartender was awesome both nights. Bed was not great, big dip on the one side so really uncomfortable and pillows were saggy and really hard to sleep on.

2025-10-04 • via Nuitee
S
sarah
6
Pros:

lunch waitress terrible

2025-10-02 • via Nuitee
R
Robin
8
Pros:

We only stayed over night, but were really happy with the hotel itself. The restaurant was a different story. First, we were seated by a very nice maintenance man who went into the kitchen to find our server. We asked the waitress what would be the best things to order because we had limited time to eat due to a scheduled tour. We ordered her suggestions and the eggs came different than what was ordered. The toast was cold and the servers were nowhere to be found again. We were the only ones in the restauraunt. Stay at the hotel, but go elsewhere for breakfast.

2025-09-30 • via Nuitee
E
Eliseo • family
10
Pros:

Nice place

2025-09-28 • via Nuitee
J
Jose
10
Pros:

My son had recently suffered an injury and was on crutches. They gave us an accessible room on the first floor and provided ice for him. Room was clean and comfortable. The restaurant seems nice as is the waterfront venue. Although we were told service would be severely delayed because of a private event. That was inconvenient because we chose the hotel because of the restaurant. That being said we found an amazing restaurant named griffon gastro pub. So we probably ended up better off.

2025-09-28 • via Nuitee
I
Inés
4
In general it was not what I was expecting at all.
Pros:

The room wasn’t what I was expecting, it was on the first floor not a nice corner, and the smell was a strong old carpeting ,it seam that wasn’t have a good cleaning. Food was not good , hamburger was with a very dry and thinner peace of meet and and old peace of lettuce,french fries good. The room was not made for the day.

2025-09-25 • via Nuitee
G
Georgeann
10
Pros:

We had the best stay

2025-09-21 • via Nuitee
D
Diane • partner
10
Pros:

Excellent view of the river. We had noisy neighbors both nights, not your fault.

2025-09-18 • via Nuitee
D
Dominick • partner
2
Pros:

Thepool water looked green and cloudy. Also the pool room was like 85 degrees and was like a sauna. Other than that everything was fine

2025-09-17 • via Nuitee
C
Charlotte • family
10
Pros:

The staff was excellent!Very helpful, friendly and respectful!!
We enjoyed our meals that were cooked to order!
They were all flavorful and delicious!
The property was very well maintained as well!

2025-09-12 • via Nuitee
S
Susan • family
10
Pros:

Right along the river, and had bar and grill right in hotel

2025-09-11 • via Nuitee
S
Seka • partner
10
Pros:

The pool was great! And the location is 100% what we were looking for.

2025-09-07 • via Nuitee
R
Romel • family
6
Pros:

The thing that stood out was the size of the room. It felt very cramped for a family of 4.

2025-08-28 • via Nuitee
S
Sully
10
Pros:

It was a great spot for a last minute reservation

2025-08-27 • via Nuitee