Sheraton Miramar Hotel & Convention Center

Hotels
•
Sheraton
8.9 (2576 reviews)
Avenida Marina, 15 , Viña del Mar , cl

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Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Excellent staff
Great location
Cons:
Inconsistent service
High pricing

Categories

Cleanliness
8.43
General comments indicate minimal issues but some dissatisfaction with room amenities.
Service
9.4
Most reviews praise the staff for being warm and helpful, though some issues with service speed were noted.
Location
9.44
Multiple reviews highlight the excellent location with beautiful views.
Room Quality
8.89
Rooms are described as comfortable and spacious, with minor concerns about age.
Amenities
8.92
Facilities like the pool and sauna are positively reviewed, though some amenities could improve.
Value for Money
8.38
Some guests felt the pricing was high relative to service experienced during busy times.
Food and Beverage
8.43
Food quality received mixed reviews; breakfast was praised while specific menu items disappointed.
Overall Experience
9.3
Overall positive impressions, despite some service and food inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 16:56

Property Description

Luxurious 5-Star Hotel with Breathtaking Ocean Views

Panoramic Views: Experience stunning views of Valparaiso Bay and the Pacific Ocean from the comfort of your luxurious room equipped with modern amenities.

Relaxation and Wellness: Unwind at the Sheraton Fitness Spa featuring an indoor pool and sauna, or indulge in a rejuvenating massage at the treatment rooms.

Dining and Entertainment: Delight your taste buds with international cuisine at Travesia Restaurant, and end your day at Farewell Bar with live music and a selection of drinks and snacks.

Book your stay at Sheraton Miramar Hotel & Convention Center for a truly unforgettable experience by the ocean.

Important information:

LOCAL TAX LAW Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). * This additional fee (IVA) is not included in the hotel rates and must be paid separately. The pool is currently open with a limited capacity allowed and prior reservation is required. Remember that due to the capacity for sanitary measures, you must reserve a schedule for the use of the pool. **Please note** The Outdoor Pool will be closed on December 31st 2022 and January 1st 2023 due to assembly work for a New Year's eve celebration. The Outdoor pool will be available from January 2nd 2023.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CLP 8000 per day.

Location

Guest Reviews

8.9
Based on 2576 reviews
Cleanliness: 8.43
Service: 9.4
Location: 9.44
Room Quality: 8.89
Amenities: 8.92
Value for Money: 8.38
Food and Beverage: 8.43
Overall Experience: 9.3
F
Felipe • solo_traveller • uy
8
Pros:

Ubicación, tamaño de la habitación, piscina temperada.

Cons:

El extractor de aire del baño estaba funcionando constantemente, la primera noche molestaba el ruido para dormir, se hizo el reclamo 4 veces para que recién lo apagaran. Hubo falta de disposición para solucionar este inconveniente de forma mas rápida

2026-05-16 • via Nuitee
J
JULIAN • couple • cl
9
2026-05-14 • via Nuitee
A
A.l.e • couple • cl
10
La ubicación es maravillosa y el personal demasiado amable.
Pros:

Su ubicación y el personal del
Hotel demasiado amorosas.

Cons:

La verdad que todo súper bien.

2026-05-14 • via Nuitee
S
seguel • couple • cl
10
2026-05-13 • via Nuitee
A
Angelica • couple • cl
10
Comodidad y tranquilidad
Pros:

La comodidad

2026-05-12 • via Nuitee
D
DAVID • family_with_children • cl
6
bajo el estándard que esperaba
Pros:

Desayuno muy bueno, harta variedad, y reposición rápida de faltantes.

Cons:

Restaurant (cena) no vale lo que cuesta, porciones muy pequeñas y valores muy inflados para el tipo de plato y calidad de los bebestibles.

2026-05-11 • via Nuitee
M
Maria Angelica • family_with_children • cl
10
2026-05-11 • via Nuitee
L
Lu • family_with_children • cl
10
2026-05-11 • via Nuitee
M
MARIA NANCY • extended_group • cl
10
Acogedor
Pros:

La calidez del personal

Cons:

El baño de vapor con desperfecto

2026-05-11 • via Nuitee
V
Vladimir • solo_traveller • au
10
Pros:

Everything, from staff and amenities

Cons:

Nothing to be honest

2026-05-11 • via Nuitee
R
RENE • solo_traveller • cl
10
Excepcional!!!!
Pros:

Partiendo por la atención del personal, que se destaca por su amabilidad, preocupación, simpatía en todo momento.
Especial reconocimiento a Camila de recepción; a Diego del Restaurante Travesía; y don José Luis del desayuno.
Instalaciones perfectas y ubicación increíble.
Fuimos a celebrar nuestro aniversario de matrimonio y nos sorprendieron con una atención especial.
Restaurante y bar excepcionales. Una gran carta de platos y postres.

Cons:

Nada.

2026-05-10 • via Nuitee
A
Anderson • solo_traveller • cl
10
2026-05-08 • via Nuitee
H
Heidi • couple • us
9
Relaxing off season too
Pros:

Beautiful setting, food was great, staff each most excellent in all places. Fitness and pool facility was wonderful!

Cons:

Nothing

2026-05-07 • via Nuitee
M
Mauricio • extended_group • cl
9
Descanso perfecto.
Pros:

Las instalaciones en general muy bonitas y limpias.

Cons:

Que la televisión no fuera HD. Los canales se veían y escuchaban mal ya que era normales y no HD, para esta categoría de hotel debiera al
Menos tener una mejor calidad.

2026-05-07 • via Nuitee
M
Miguel • family_with_children • cl
10
2026-05-07 • via Nuitee
F
Fuchun • couple • cl
6
2026-05-06 • via Nuitee
M
MONICA • solo_traveller • cl
10
Pros:

Las instalaciones excelente y una linda vista al mar

2026-05-06 • via Nuitee
A
Andrés Caviedes • solo_traveller • cl
10
2026-05-06 • via Nuitee
B
BEN-HUR • couple • cl
8
2026-05-05 • via Nuitee
A
Adriana • family_with_children • cl
9
2026-05-04 • via Nuitee