Homewood Suites by Hilton Holyoke-Springfield/North

Hotels
•
Homewood Suites by Hilton
9 (401 reviews)
375 Whitney Avenue , Holyoke , us
+1 413-532-3100

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Cons:
Bathroom ventilation
Noise from highway

Categories

Cleanliness
8.25
The jacuzzi was clean and the room was generally clean, but there were issues with the bathroom exhaust fan.
Service
9.75
Staff was friendly and attentive, with particular praise for Mayra's exceptional service.
Location
9.25
The location was convenient to amenities, and many guests noted it positively.
Room Quality
9.25
Rooms were spacious and comfortable, with amenities like a kitchenette.
Amenities
8.75
Amenities included a hot tub and pool, but issues like the ice maker being broken were noted.
Value for Money
9.25
Many reviews suggest good value, especially given the spacious rooms and amenities.
Food and Beverage
8.75
Breakfast options were varied and delicious, though one complaint about sausage being overcooked was noted.
Overall Experience
8.75
Despite some negatives, the overall sentiment is one of satisfaction with the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:36

Property Description

Spacious All-Suite Accommodations
Experience comfort and convenience at the Homewood Suites Holyoke-Springfield/North. Each suite features a full kitchen and free high-speed internet access, perfect for both short and extended stays.

Modern Amenities and Convenient Facilities
Start your day with a complimentary hot breakfast buffet and maintain your fitness routine at the on-site fitness center. Unwind by the indoor swimming pool or grab snacks at the convenience store, all within the hotel premises.

Nearby Attractions and Entertainment
Explore popular attractions like the Basketball Hall of Fame, Holyoke Children's Museum, and Six Flags New England amusement park, all located just minutes away. End your day with complimentary light fare and drinks on Wednesday evenings, adding a touch of relaxation to your stay.

Book now for a memorable and convenient stay at the Homewood Suites Holyoke-Springfield/North!

Important information:

Access to our indoor heated pool and whirlpool are for registered guests only.

Property offers Evening Reception on Wednesdays only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BDL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 401 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 9.25
Amenities: 8.75
Value for Money: 9.25
Food and Beverage: 8.75
Overall Experience: 8.75
F
Frank • solo_traveller • us
10
Pros:

Size of rooms, comfort, availability of corner rooms

2026-07-20 • via Nuitee
E
Erin • couple • us
9
2026-07-20 • via Nuitee
D
Dullin • couple • us
9
Great place to stay I liked it
Pros:

The suite

Cons:

The renovation experience

2026-07-18 • via Nuitee
H
Henry • couple • us
10
2026-07-18 • via Nuitee
M
Mayo • couple • us
9
2026-07-13 • via Nuitee
P
Paquette • solo_traveller • us
8
2026-07-01 • via Nuitee
M
Mayo • family_with_children • us
10
Pros:

The property was clean, beautiful well maintained. The rooms are large. The staff was pleasant and helpful.

2026-06-15 • via Nuitee
M
Michelle • family_with_children • us
10
One of our favorites from our trip
Pros:

Very nice, comfortable room that gave us a lot of space

Cons:

Nothing

2026-06-14 • via Nuitee
G
Guido • family_with_children • us
3
I would not send my ex wife there.
Pros:

I liked the bed

Cons:

The breakfast the staff the construction that was supposed to be finished over a month before our stay......

2026-06-08 • via Nuitee
D
Donna • family_with_children • us
10
2026-05-26 • via Nuitee
H
Helen • solo_traveller • us
9
Comfortable, convenient location, very clean!
Pros:

Standard breakfast- OKAY
Staff was helpful even in the midst of construction activity

Cons:

N/A

2026-05-25 • via Nuitee
F
Frank • solo_traveller • us
10
A gem in Holyoke.
Pros:

Very clean, comfortable facilities. Friendly, effective, engaging staff!

Cons:

0.

2026-05-19 • via Nuitee
L
Lilian • solo_traveller • us
6
Pros:

Its clean

Cons:

I went there to relax .and it was no pool or jacuzzy ..for that price its definelly not what i expected...so desapinted

2026-05-14 • via Nuitee
P
Paquette • solo_traveller • us
8
2026-05-04 • via Nuitee
A
Alexis • solo_traveller • us
10
2026-05-04 • via Nuitee
C
Cordova • solo_traveller • us
5
Pros:

Convenient

Cons:

Renovation noise

2026-04-26 • via Nuitee
M
Michelle • couple • us
10
Beautiful room, quiet and enjoyed our stay very much!
Pros:

The room was spacious and beautiful!

Cons:

Nothing

2026-04-25 • via Nuitee
K
Kristin • couple • us
3
Go elsewhere.
Pros:

The room was comfortable. New - pulled the plastic off the sofa bed mattress ourselves!

Cons:

The property is under construction so the lobby is also the breakfast space on top of the front door. Everything is a mess! Had we known about the construction, we would have booked somewhere else - Or at least would have been better prepared when we arrived. The lack of transparency feels like a total misrepresentation of the condition of the hotel. We would not have stayed here and paid ~$400!!
On top of it, they canceled my reservation and considered us as ‘no shows’ because we arrived so late into the evening even though I had called and spoke to someone earlier to warn them of our late arrival. When we arrived at 2:30 am, rather than just getting the keys and going to bed, it took 25 minutes to sort it out. The woman who checked us in was helpful but very unprofessional.

2026-04-11 • via Nuitee
P
Paquette • solo_traveller • us
9
2026-04-06 • via Nuitee
K
Karen • extended_group • us
10
2026-02-27 • via Nuitee