Sleep Inn & Suites Bakersfield North

Pas de frigo dans la chambre, un peu bruyant avec la route à côté

Propreté de la salle de bain

The outdated property photos online. The room looked like it had seen about 10 hard years of wear since those photos were taken. The condition of the room was poor. Holes in the wall, faulty wall outlet (lamp turned off every time we sat on the bed), hallway smelled like diapers, in a heavily homeless area, constant foot traffic of druggies walking past. Didn’t see any inside the property gates but felt unsafe being outside at night. Breakfast was waffles, yogurt, cereal, toast, banana, coffee and orange juice.

Tralasciando l'accoglienza, visto che neanche una card utile ad aprire la stanza sono stati in grado di fornire, voglio concentrarmi sui coinquilini che abbiamo trovato in bagno:indesiderati, sebbene silenziosi, numerosi, sebbene piccoli, e sfuggenti, sebbene non abbiano manifestato nessuna intenzione a lasciare la stanza. Chi indovina??? BLATTE, BLATTE OVUNQUE.
Non commento la zona, perché è stato un mio errore, ma mi domando come sia possibile che strutture di questo livello siano su una piattaforma come Booking.com.

I cuscini, piccoli duri una notte da incubo

Cuando llegué al cuarto el aire acondicionado estaba apagado

The staff on the front desk were very unhelpful, I sent 2 messages through the app and called them all receiving no answer. I had to find an alternative number on google which when finally connected they did not offer any support or guidance in regards to my check in question that I had to call back an hour later for further information. On arrival, they checked my booking and tried to charge me again for my room which I had to question as to why when I had already paid online. Arriving in the room the bedding and curtains had holes in it, there was a cockroach next to the tv and the towel had faeces on it. I would not recommend people staying.

The checking experience was terrible. I paid via Booking for the stay. It was confirmed. Then when checking-in at 9 pm I was told “your payment authorization was declined, you deal with it”. The worst part was their attitude, they refused to help in any way, blamed us and told us to resolve it ourselves with Booking, even though my payment went through which I showed them. The room was booked in advance, they confirmed the booking, our check-in was late, so they had plenty of time to resolve any issues with Booking they had. A print-out that they showed said “Change Reservation - Override Requested.”. I’m pretty sure this was their mistake and they tried to change my booking reservation. Why blame me and refuse to help? One of the worst experiences in many years of using Booking.

Outside bad smell and homeless walking round, ice machine broken