Comfort Suites Twinsburg

Hotels
•
Comfort Suites
6.5 (266 reviews)
2716 Creekside Drive , Twinsburg , US
+1 330-963-5909

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Comfortable beds and pillows
Convenient location (close to events/restaurants, fireworks view)
Complimentary breakfast choices
Prompt maintenance response
Helpful kitchen staff
Cons:
Significant cleanliness issues (stains, grime, mold, unclean toilets)
Dingy rooms and stained curtains/walls
Inconsistent breakfast/food quality
Payment/booking and refund issues causing inconvenience
Reports suggesting possible bed-bug/serious hygiene concerns

Categories

Cleanliness
2.5
Consistently negative: reports of unclean toilets, unvacuumed carpet, stains on sheets and curtains, visible dust and grime, mold in shower, and alleged bed-bug indicators — overall very poor housekeeping.
Service
9.5
Generally strong: multiple reports of friendly, accommodating staff, prompt fixes (e.g., replaced a bulb), hospitable front-desk and helpful kitchen staff; isolated report of indifferent staff but majority positive.
Location
9
Very good: many guests praised proximity to events and local restaurants, and some enjoyed views (fireworks) from the hotel.
Room Quality
5.5
Mixed: some guests found beds and pillows extremely comfortable, while others reported dingy rooms, stains on curtains/walls, peeling wallpaper and mold — uneven room condition.
Amenities
8
Generally positive: complimentary breakfast had good options and room amenities reportedly worked as expected; breakfast service had mixed comments but kitchen staff received praise.
Value for Money
5
Below average: payment/booking issues and refunds caused inconvenience; combined with poor cleanliness for some guests, perceived value is limited.
Food and Beverage
6
Mixed: some guests praised the breakfast choices, while others described the food as bad — inconsistent F&B experience.
Overall Experience
6.5
Average overall: reviews split between guests who had an excellent, convenient stay and those who encountered serious cleanliness problems; net result is a mixed experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Spacious Suites and Convenient Location

The Comfort Suites hotel offers spacious suites, 20-35% larger than standard rooms, providing ample space for relaxation. Conveniently located near popular attractions like Geauga Lake & Wildwater Kingdom and Aurora Farms Premium Outlets, our hotel is the perfect choice for leisure travelers.

Full-Service Amenities and Delicious Breakfast

Enjoy a range of amenities including a state-of-the-art fitness center, indoor pool, and complimentary hot breakfast with a variety of options to kickstart your day. With numerous dining choices nearby and free wireless internet access throughout the hotel, your stay is guaranteed to be comfortable and enjoyable.

Pet-Friendly and Tech-Savvy Accommodations

We welcome dogs at our hotel and offer special amenities like hot tub suites, microwaves, refrigerators, and coffee service in every suite. Stay connected with our executive business center and keep your devices charged with the convenient recharge outlets in all guest rooms.

Book now for an unforgettable stay at Comfort Suites and experience comfort and convenience like never before!

Important information:

You must show a valid photo ID and credit card upon check-in. A coffee maker, microwave, and refrigerator are also provided in the room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CAK

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.5
Based on 266 reviews
Cleanliness: 2.5
Service: 9.5
Location: 9
Room Quality: 5.5
Amenities: 8
Value for Money: 5
Food and Beverage: 6
Overall Experience: 6.5
D
Dan • couple • us
3
We stayed here in the past and it was much better. Will stay elsewhere in the future
Pros:

Location was convenient

Cons:

Breakfast was not good room was old and dingy

2026-11-04 • via Nuitee
J
Jane • extended_group • us
8
2026-10-12 • via Nuitee
C
Charles • solo_traveller • us
10
2026-10-12 • via Nuitee
C
Charles • solo_traveller • us
8
2026-09-13 • via Nuitee
T
Tyral • couple • us
7
2026-09-05 • via Nuitee
T
Tomasita • extended_group • us
5
2026-09-03 • via Nuitee
J
Judith • solo_traveller • us
5
Will not stay there again
Pros:

was put in a room that had a ring in the toilet so wasn't cleaned and carpet was unvacuumed. Bed was made tho

Cons:

cleanliness of first room and air did not seem to work properly

2026-09-01 • via Nuitee
A
Allen • couple • us
1
It smelled horrible, stains all over the sheets and blankets. I went to walmart and brought some along with air freshene
Pros:

I wouldnt advise nobody to stay here

Cons:

The property smelled horrible and rooms was dirty and staff didnt care. Its like they had our money so we was stuck.

2026-08-30 • via Nuitee
S
Shari • solo_traveller • us
1
I will not return.
Cons:

The sheer curtains had food on them. The bathroom shelves had not been dusted in months, build up of thick dust. Under sink vanity, the tile had a build up of grime, not properly cleaned.
This hotel has clearly been neglected for years.

2026-08-15 • via Nuitee
L
Lucy • solo_traveller • us
9
Clean, comfy amd convenient
Pros:

The bed was the most comfortable I've ever slept on. The pillows were incredible! Nice choices for the complimentary breakfast. Plenty of restaurants nearby. The staff were friendly and accommodating.

Cons:

The room had a bit of peeling wallpaper in one corner. It did not impact our stay. All room amenities worked as expected.

2026-08-15 • via Nuitee
J
Jeffrey • family_with_children • us
8
2026-08-13 • via Nuitee
P
Patty • family_with_children • us
8
Great stay
Pros:

Room was clean and staff very hospitable

Cons:

Nothing

2026-08-11 • via Nuitee
K
Kay • solo_traveller • us
10
Pros:

It was close to our twins festival. Very clean except it looked like some mold on the shower wall. There was a light bulb out in the bathroom and it was fixed promptly so that makes it a 10 for me. Everyone was very nice and personable. They really enjoy the twins festival and make our stay wonderful. I'm staying again next year for the annual festival! Thank you Comfort Inn and Suites!

2026-08-10 • via Nuitee
R
Rebecca • family_with_children • us
10
2026-08-10 • via Nuitee
M
Megan • extended_group • us
7
It was nice that it was very close to were we needed to be
Pros:

It was close and I could watch the fireworks from the hall window

Cons:

The way I was told I needed to pay in the morning and I paid with Afterpay and booking took the money and then refunded when I got there and I had to hurry up and find another way to pay they when we were paying at site booking kept trying to to charge my credit card for it

2026-08-10 • via Nuitee
K
Kelsey • family_with_children • us
1
2026-08-09 • via Nuitee
S
Stephannie • family_with_children • us
5
2026-07-15 • via Nuitee
B
beth • couple • us
4
The staff is very nice in all areas!! But the rooms are dingy and stains are evident on curtains and walls.
Pros:

Proximity to my needs

Cons:

In serious need of an update and deep clean

2026-07-08 • via Nuitee
C
Carol • solo_traveller • us
10
Pros:

The whole staff was friendly. The hotel was well kept, and clean.

2026-07-04 • via Nuitee
E
Erin • family_with_children • us
1
Bad
Pros:

Not many choices food was bad but kitchen staff was great

Cons:

The smell mold in room carpet missing dirty sheets bed bugs

2026-06-15 • via Nuitee