Hotel Eden

Hotels
6.9 (2655 reviews)
Corso Novara 9 , Naples , it

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
Private check-in/check-out
Shared lounge/TV area
Shuttle service (additional charge)
Concierge service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Close to transportation hubs
Clean rooms
Cons:
Safety concerns in the area
Outdated facilities
Inconsistent room quality

Categories

Cleanliness
7.2
Guests mentioned cleanliness as a positive aspect with a few noting the need for upgrades in certain areas.
Service
7.6
Service was generally appreciated, with some guests mentioning helpful and polite staff, but others noted old furniture and broken items.
Location
8.5
The proximity to key transportation hubs like the train station received high praise, despite some concerns about the safety and cleanliness of the surrounding area.
Room Quality
6.1
Rooms were described as basic and in need of renovation, with mixed feedback on bed comfort and noise levels.
Amenities
6.6
Some guests appreciated the bathtub and central location, while others mentioned the lack of tea/coffee facilities and outdated amenities.
Value for Money
5.3
Mixed reviews on the value for the price paid, with some guests feeling the facilities and services did not meet their expectations.
Food and Beverage
7.3
Breakfast and restaurant services generally received positive feedback, albeit with some guests desiring more variety or updated facilities.
Overall Experience
6.6
While some guests had positive experiences, others highlighted concerns about cleanliness, safety, and outdated facilities, resulting in a mid-range overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-23 22:10

Property Description

Welcome to Hotel Eden - Your Oasis in the Heart of Naples!

Luxurious Rooms and Modern Decor: Enjoy spacious and pristine rooms adorned with contemporary decor, providing a comfortable retreat after a day of exploring the vibrant city.

Panoramic Views and Rooftop Garden: Take in breathtaking views of Naples from our panoramic lift and unwind in our charming rooftop garden, offering a serene escape with stunning city center vistas.

Exceptional Service and Convenient Location: Let our dedicated staff enhance your stay with valuable city insights, travel assistance, and top-notch dining recommendations, ensuring a seamless and memorable experience in Naples.

Book your stay at Hotel Eden now for an unforgettable Naples adventure!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.9
Based on 2655 reviews
Cleanliness: 7.2
Service: 7.6
Location: 8.5
Room Quality: 6.1
Amenities: 6.6
Value for Money: 5.3
Food and Beverage: 7.3
Overall Experience: 6.6
P
Parisella • solo_traveller • it
9
2026-02-13 • via Nuitee
L
Lorenzo • extended_group • ro
1
Zero
Pros:

La posizione strategica che ti porta in tutte le direzioni essendo di fronte la stazione e alla fermata dei bus e metro i due ragazzi della reception ultra gentili bravi cordiali educatissimi disponibili e tutte le note positive dei ragazzi alla reception ma la struttura no

Cons:

Non mi è piaciuto niente frigo rotto tende staccate tanto sporco copertina stracciata e ricucita cuscino inesistente era un pezzo di gomma piuma e molto sporca bagno senza finestra e con aspiratore rotto ruggine dentro la vasca da bagno e rubinetteria stra pieni di ruggine un hotel 3 stelle che non offre nessun servizio dovrebbe essere zero stelle perché ci sono zero servizi per un caffe dovevo uscire fuori l'hotel per fare raffreddare un pochino le bevande li mettevo fuori alla finestra oltretutto rotta e sporchissima penso mai pulite

2026-02-12 • via Nuitee
C
Claudia • couple • de
7
2026-02-11 • via Nuitee
M
Michael • extended_group • gb
7
2026-02-10 • via Nuitee
M
Mose • solo_traveller • it
6
2026-02-08 • via Nuitee
C
Castelli • extended_group • it
10
Tornerò sicuramente
Pros:

Posizione eccellente , staff gentilissimo camere comode e pulite

2026-01-31 • via Nuitee
S
Salvatore • couple • it
8
Salvo S.
Pros:

Tutto ciò di cui avevo bisogno

Cons:

Qualche ritocco alla struttura interno stanza

2026-01-26 • via Nuitee
M
mohamed Oussama • solo_traveller • it
9
2026-01-25 • via Nuitee
A
Aregbesola Quadri • couple • ie
1
Pros:

The staff's were serviceable. The hotel location is excellent.

Cons:

The pillows and the duvet is extremely dirty. The room 108 bathroom is extremely uncomfortable when taking bath, there is always water leakage flooding the floor which is a very big concern to cause injuries if care is not taken. The security situation is not even very conducive / safe. They don't pick calls at all, while we're in a state of panic attacks due to some set's people shouting and screaming in the all way at the midnight obstructing us from haven a sound sleep and the funnest things about this is that the day we're about to check out from this hotel some time around 7am/8am there about someone was knocking our room to the extent that I was asking who is he/she? And the response we heard was I will be back, I then responded loudly saying you do not comes back please at that point I started calling the reception numerous times without no answer that made me to call our son immediately back home to inform him the situation we're at that moment in time. We are seriously frightened because the room telephone is not even working to reach out to the receptionist to come to our rescue or safety either. That's when I started using my phone to call with no answer numerous times I called. I'm willing to send the prove of my call logs of calling the reception. And I will like Booking.com to investigate this issue as a serious safety issues or matter. I could observed a CCTV camera installed in the corridor/ the all way. Which could be helpful to determine what was happening on the day in question which was o the 21st of January 2026.

2026-01-25 • via Nuitee
V
Valerio • solo_traveller • it
8
Buona!
Pros:

L'Hotel è in un'ottima location, è pulito e confortevole! Ottima esperienza!

Cons:

Non segnalo criticità particolari, tutto ok!

2026-01-21 • via Nuitee
R
Reinhard • solo_traveller • nl
8
2026-01-20 • via Nuitee
I
Ignazio • family_with_children • it
8
Comodo perché vicino alla stazione
Pros:

Non era compresa la colazione

2026-01-20 • via Nuitee
T
Teresa • solo_traveller • it
8
Sicuramente tornerò
Pros:

Posizione ottima.
Gentilezza e disponibilità. Consiglio!

2026-01-20 • via Nuitee
G
Gianni • couple • it
9
Pros:

Gentilezza del personale, posto comodo vicino alla stazione

2026-01-20 • via Nuitee
C
Carles • solo_traveller • es
6
correcto sin mas
Cons:

sillas sucias

2026-01-20 • via Nuitee
A
Anastasia • extended_group • it
5
Da migliorare
Pros:

Posizione

Cons:

Ambiente trascurato

2026-01-20 • via Nuitee
A
Arianna • solo_traveller • it
6
2026-01-19 • via Nuitee
E
Eloge • couple • fr
7
Séjour bien sans être extra
Pros:

Emplacement près de la gare et au Centre ville

Cons:

Bruits fenêtre donnant sur la route. Equipement salle de bain

2026-01-19 • via Nuitee
C
Carolina • solo_traveller • ar
8
Cons:

Ruidoso y mobiliario demasiado viejo

2026-01-19 • via Nuitee
M
Martina • extended_group • it
10
2026-01-19 • via Nuitee