Petit Palace Tres Cruces

Hotels
•
Petit Palace Hoteles
8.6 (3341 reviews)
Tres Cruces, 6 (esquina Gran Via 25) , Madrid , es

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Room size and cleanliness issues
Aged furniture

Categories

Cleanliness
8.34
General cleanliness is appreciated, but there were mentions of issues in certain reviews.
Service
9.01
The staff is consistently described as very friendly and helpful, contributing positively.
Location
9.05
Many reviews highlight the excellent location near city attractions.
Room Quality
8
Some rooms were described as small or outdated; overall quality could improve.
Amenities
8.53
Standard amenities are available, but some guests expected more.
Value for Money
8.49
Mixed reviews regarding pricing; some felt it was reasonable while others found it high for the quality.
Food and Beverage
8.74
Breakfast received positive mentions; guests enjoyed the offerings.
Overall Experience
8.61
Generally positive experiences were reported despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:51

Property Description

Charming Boutique Hotel in the Heart of Madrid

Luxurious Amenities: Enjoy a relaxing stay in our elegant rooms equipped with free Wi-Fi, hydromassage showers, and flat-screen TVs. Stay comfortable with air conditioning, a minibar, and wake up to a delicious breakfast buffet.

Convenient Services: Let our 24-hour reception assist you in arranging museum tickets and bicycle rentals to explore the city at your own pace.

Prime Location: Explore Madrid easily with our central location just steps away from Gran Vía and major attractions like Puerta del Sol, the Art Triangle, and the Royal Palace.

Experience the best of Madrid at Petit Palace Tres Cruces - Book your stay now!

Important information:

Depending on the season, air conditioning or heating is provided.

The pet fee is EUR 25 per animal per stay.

Reservations for more than 5 rooms may be subject to different policies and additional supplements.

Reservations for more than 10 nights may be subject to different policies and additional supplements.

Please note that all special requests are subject to availability, and additional charges may apply.

The accommodations will send guests the necessary instructions for online check-in 7 days before arrival.

If you wish to use the airport shuttle service, you must contact the hotel prior to arrival. This service has an additional charge.

This accommodations does not allow smoking, illegal substances, bachelor or bachelorette parties, parties, or similar events. Breaking this rule will result in penalties.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 3341 reviews
Cleanliness: 8.34
Service: 9.01
Location: 9.05
Room Quality: 8
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 8.74
Overall Experience: 8.61
B
BES • family_with_children • fr
8
2026-02-14 • via Nuitee
M
Marie Christine • couple • at
8
Tolle Lage
Pros:

Super Lage

Cons:

Alles war gut.

2026-02-13 • via Nuitee
M
Manuel • family_with_children • es
10
Pros:

Lo céntrico que está

Cons:

La habitación un poco justa de espacio, pero muy bien para ser un 3 estrellas.

2026-02-13 • via Nuitee
S
Serra • family_with_children • es
9
2026-02-12 • via Nuitee
G
German • extended_group • es
9
Todas las chicas de recepción súper amables y profesionales
Pros:

La ubicación y el trato del personal

2026-02-12 • via Nuitee
C
cemal • family_with_children • tr
8
2026-02-10 • via Nuitee
C
clemente • solo_traveller • es
9
2026-02-09 • via Nuitee
M
MI PRINCESA RETT • solo_traveller • es
8
2026-02-09 • via Nuitee
S
Sephora Borg • family_with_children • mt
10
Pros:

Very good location, friendly staff

Cons:

To add maybe a small kettle in the room

2026-02-09 • via Nuitee
Y
yudhit • family_with_children • es
8
2026-02-08 • via Nuitee
M
Merve • couple • tr
10
Mükemmel
Pros:

Her şeyi. Yeri harika.
tertemiz bir otel, calısanlar ingilizce biliyor ki ispanyada bu cok nadir oluyor.
Kahvaltı cok iyiydii cokkkk.

Cons:

Begenmeme diyemem asla ama bir oda terligi olsaydı keske diyorum.

2026-01-31 • via Nuitee
A
Ana Carolina • family_with_children • br
10
2026-01-30 • via Nuitee
Y
yisel • family_with_children • it
10
Pros:

Todo

2026-01-30 • via Nuitee
L
LIZZET • extended_group • es
10
Me gusto mucho la ubicacion y el servicio del desayuno
Pros:

La ubicacion y la atencion

2026-01-30 • via Nuitee
V
VEDAT • family_with_children • tr
9
Geneli itibariyle çok güzel geçti. Otel konumu şehir merkezi olması, cadde, mağaza ve meydanlara yakınlığı mükemmel. Çal
Pros:

Konum ve kahvaltısı çok iyi.

Cons:

Yatak çift kişilik olabilirdi. Banyonun kapısında kilit yoktu.

2026-01-29 • via Nuitee
A
Anna • solo_traveller • rs
4
Pros:

The location is excellent, very close to all the main places to see and to the metro station. The breakfast is very good, and the staff are also great. Bianca, thank you so much for handling my situation with the room.

Cons:

The main downside of this hotel is the very poor sound insulation. Initially, I was assigned a room next to the elevator, and it was absolutely unbearable. You can hear the elevator constantly, and more importantly, you hear everything people say while waiting for it. The noise is continuous, there is no sense of privacy, and it is extremely difficult to rest under these conditions. For the second night, my room was changed, and I was given an upgrade, for which I am very grateful. However, it is important to note that if you book a single room, you are very likely to be placed in this area, and it can seriously affect your ability to rest.

2026-01-27 • via Nuitee
C
Caro • extended_group • ar
9
2026-01-27 • via Nuitee
R
Rui • couple • pt
8
2026-01-27 • via Nuitee
L
Liliana Noemí • family_with_children • ar
10
Excelencia
Pros:

La atención del personal, tuvimos más cont6con Blanca, excelente!!!!

Cons:

Nada

2026-01-27 • via Nuitee
A
Antonije • couple • rs
10
Modern, clean, and in the city centre.
Pros:

Modern, clean and in the heart of the city.

2026-01-27 • via Nuitee