Petit Palace Tres Cruces

Hotels
•
Petit Palace Hoteles
8.6 (3713 reviews)
Tres Cruces, 6 (esquina Gran Via 25) , Madrid , ES
+34 915 22 33 27

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Room size and cleanliness issues
Aged furniture

Categories

Cleanliness
8.34
General cleanliness is appreciated, but there were mentions of issues in certain reviews.
Service
9.01
The staff is consistently described as very friendly and helpful, contributing positively.
Location
9.05
Many reviews highlight the excellent location near city attractions.
Room Quality
8
Some rooms were described as small or outdated; overall quality could improve.
Amenities
8.53
Standard amenities are available, but some guests expected more.
Value for Money
8.49
Mixed reviews regarding pricing; some felt it was reasonable while others found it high for the quality.
Food and Beverage
8.74
Breakfast received positive mentions; guests enjoyed the offerings.
Overall Experience
8.61
Generally positive experiences were reported despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:51

Property Description

Charming Boutique Hotel in the Heart of Madrid

Luxurious Amenities: Enjoy a relaxing stay in our elegant rooms equipped with free Wi-Fi, hydromassage showers, and flat-screen TVs. Stay comfortable with air conditioning, a minibar, and wake up to a delicious breakfast buffet.

Convenient Services: Let our 24-hour reception assist you in arranging museum tickets and bicycle rentals to explore the city at your own pace.

Prime Location: Explore Madrid easily with our central location just steps away from Gran Vía and major attractions like Puerta del Sol, the Art Triangle, and the Royal Palace.

Experience the best of Madrid at Petit Palace Tres Cruces - Book your stay now!

Important information:

Depending on the season, air conditioning or heating is provided.

The pet fee is EUR 25 per animal per stay.

Reservations for more than 5 rooms may be subject to different policies and additional supplements.

Reservations for more than 10 nights may be subject to different policies and additional supplements.

Please note that all special requests are subject to availability, and additional charges may apply.

The accommodations will send guests the necessary instructions for online check-in 7 days before arrival.

If you wish to use the airport shuttle service, you must contact the hotel prior to arrival. This service has an additional charge.

This accommodations does not allow smoking, illegal substances, bachelor or bachelorette parties, parties, or similar events. Breaking this rule will result in penalties.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.6
Based on 3713 reviews
Cleanliness: 8.34
Service: 9.01
Location: 9.05
Room Quality: 8
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 8.74
Overall Experience: 8.61
D
Diego • family_with_children • es
8
2026-10-17 • via Nuitee
R
Ramon • couple • es
9
Estupendo
Pros:

La situación y la amabilidad del personal

Cons:

Nada

2026-10-15 • via Nuitee
H
Hill • solo_traveller • gb
9
Very nice room, great location would stay again
Pros:

Excellent location

2026-10-14 • via Nuitee
P
Pili • couple • es
8
Está bien
Pros:

La ubicación

Cons:

La cama más grande

2026-10-13 • via Nuitee
A
ABDELLAH • extended_group • ma
8
2026-10-13 • via Nuitee
J
Jordi • solo_traveller • es
8
2026-10-13 • via Nuitee
R
Ralf • couple • de
1
Wir waren enttäuscht das wir keine Info über die umfangreichen Baumaßnahmen bekommen haben.
Pros:

Das Personal war hilfsbereit und die Zimmer sauber. Die Lage in der Innenstadt war perfekt um diese zu Fuß zu erkunden. Das Frühstück war Gut.

Cons:

Im Hotel waren Baumaßnahmen von denen wir nicht unterichtet wurden. Vor unserem Fenster stand ein Gerüst verhangen mit einem Sicherheisnetz also kein Ausblick und dunkel. Ab 7:30 wurden die Bauschuttcontainer vor unserem Fenster getauscht. Von 8:00 - 18:00 Baulärm durch Abbruchhammer. Also keine Entspannung möglich. Bei einem doch beachtlichen Preis. In der Dusche war Schimmel.

2026-10-13 • via Nuitee
C
Carl • solo_traveller • es
5
No repetiría
Pros:

Muy buena ubicación, limpio

Cons:

El hotel estaba en obras, por 300 euros una pequeña habitación con vistas a un patio de luces. No tiene el encanto de otros petit palace

2026-10-12 • via Nuitee
L
Luis Fernando • family_with_children • co
8
Comodo y bien ubicado
Pros:

Cómodo y buena ubicación y personal muy gentil

Cons:

Que estaban en remodelación y la calle estaba cerrada por lo que no era fácil que llegará transporte

2026-10-11 • via Nuitee
K
Kimberly • couple • cr
5
Pros:

La ubicación

Cons:

La cama súper incómoda y las instalaciones en sí eran bastante antiguas

2026-10-10 • via Nuitee
M
manuela • couple • fr
7
N’étant pas resté longtemps dans la chambre les travaux ne nous ont pas gêné et la literie confortable nous a permis de
Pros:

L’emplacement proche de tout

Cons:

Les travaux dans la rue qui masquent l’entrée et aussi la vue depuis le balcon

2026-10-08 • via Nuitee
H
Hala • couple • es
10
2026-10-07 • via Nuitee
L
Lara • couple • gb
6
Good location. Beware the hotel is under renovation.
Pros:

The property was in a good central location and the room was clean with a newly refurbished bathroom. The shower was good.

The breakfast buffet was good with a good selection of options.

The staff were nice and friendly.

Cons:

There was scaffolding and building works outside and inside the property. It made it hard to identify the hotel when we first arrived. We were worried about the appearance and possible noise.

The bathroom had a glass door and no lock. There was zero privacy. This should be changed to make guests more comfortable.

The bed was very squeaky and not so comfortable.

2026-10-07 • via Nuitee
I
Inês • extended_group • pt
8
2026-10-07 • via Nuitee
L
Laura • extended_group • br
10
Pros:

Café da manhã excelente. Ótima localização e recepcionistas muito simpáticos! Recomendo.

2026-09-18 • via Nuitee
A
Antonia • couple • es
7
Cons:

Que está en obras

2026-09-18 • via Nuitee
P
Patricia Warusky • extended_group • br
8
2026-09-17 • via Nuitee
L
lorena • family_with_children • cl
6
Hotel con excelente ubicación pero deben mejorar la calidad de las camas
Pros:

Ubicacion

Cons:

Cama dura y desayuno pobre

2026-09-17 • via Nuitee
R
Rina • family_with_children • co
10
Excelente
Pros:

La ubicación del hotel es excelente, está ubicado a la vuelta de la gran vía. Las estancias del hotel son muy buenas, el desayuno delicioso, y la atención del personal muy bien.

Cons:

No durar mucho tiempo en Madrid, sin duda volvería y me alojaría nuevamente en este hotel.

2026-09-16 • via Nuitee
D
Damian • solo_traveller • es
9
2026-09-16 • via Nuitee