Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Clubhouse
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Cons:
Cleanliness issues
Poor food quality

Categories

Cleanliness
7.03
Several reviews mentioned poor hygiene and lack of cleanliness in bathrooms and pool areas.
Service
9.5
Staff were described as friendly, helpful, and professional in multiple reviews.
Location
9.04
Guests appreciated the relaxed location with beautiful drives around the area.
Room Quality
7.99
Mixed reviews on room quality; some mentioned cramped rooms and poor TV reception.
Amenities
8.52
Spa facilities and pools were praised, though overcrowding was mentioned.
Value for Money
7.48
Some visitors felt it was not worth the price compared to other hotels.
Food and Beverage
8.03
Breakfast was praised, but lunch and dinner were noted as subpar in quality.
Overall Experience
8.8
Overall, guests enjoyed their stay but noted several areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:44

Property Description

Luxurious Accommodation
Experience elegance and comfort in our air-conditioned rooms and suites, complete with modern amenities and stunning views of the Franschhoek Mountains.

Exquisite Dining Options
Indulge in a culinary journey at our on-site restaurants, offering a buffet breakfast, fine dining, and bistro-style cuisine, all accompanied by an impressive wine selection.

Relaxation and Recreation
Unwind at the Camelot Spa with rejuvenating treatments, take a dip in the outdoor pool, or challenge a friend to a game of tennis. The perfect way to unwind after exploring the nearby vineyards.

Book now to experience the ultimate blend of luxury, gastronomy, and relaxation at Le Franschhoek Hotel & Spa.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CPT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 13 years old and over stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 698 reviews
Cleanliness: 7.03
Service: 9.5
Location: 9.04
Room Quality: 7.99
Amenities: 8.52
Value for Money: 7.48
Food and Beverage: 8.03
Overall Experience: 8.8
G
Glenda • extended_group • au
10
Excellent and enjoyable
Pros:

Everything

2026-03-07 • via Nuitee
T
trevor • couple • gb
9
Pros:

Good buffet breakfast with a vast array of hot and cold options.
Free shuttle bus into and collection from town was essential - not walkable in 32 degrees
NIce outdoor pool area with bar and plenty of loungers - water in the hot tub was incredibly hot
Backdrop of sheer mountains so close to the hotel - stunning - bungalows set un well tended gardens

Cons:

Trivial, but would have preferred chocolates for a bedtime treat rather than the ultra sweet fruity things we regularly received.

2026-03-04 • via Nuitee
M
Monika • couple • a2
8
Pros:

Breakfast was good but not wow. Room was very spacious with beautiful view of the mountains. Stunning property but just needs to pay attention on cleanliness in some areas. Bathroom had funny smell coming out of the shower drain.
Shuttle service is excellent. They provide shuttle service to closer vineyards which is nice to have.

2026-03-02 • via Nuitee
S
Stephen • couple • gb
10
Definitely return for longer stay and would have no hesitation in recommending
Pros:

The staff were really friendly and ultra helpful …all guests we spoke to were very happy with hotel and enjoying their stay - breakfast was lovely and service excellent

Cons:

It’s a shame the pool is not heated😳
I love to swim and would have used the pool except it was very cold

2026-02-28 • via Nuitee
B
Beata • couple • at
7
Gross , laut und unpersönlich.
Pros:

Die Lage sehr gut - Shuttle Servis - Sauberkeit .

Cons:

Pool area zu wenig Plätze für so ein großes Hotel .. kein Platz zum entspannen … allgemein keine Entspannung Area …
Die gebuchte Masage war nicht gut . Die Therapeutin war oberflächlich .
Spa Abfertigung !

Rezeption Anfrage gestellt und keine Antwort erhalten , obwohl es geheißen hat : wir erkundigen uns - es ginge um Wander Wege / Rad Wege .

2026-02-28 • via Nuitee
M
Monika • couple • a2
5
Pros:

Beautiful location. Nice to have good coffee in the room. Hotel shuttle service to town and other vineyards near by is great.

Cons:

Hotel is a bit old and some areas need painting and
Refurbishing.

2026-02-27 • via Nuitee
P
polly • family_with_children • gb
10
Incredible staff. Beautiful place.
2026-02-27 • via Nuitee
C
cathy • couple • gb
8
Pretty old fashioned heritage style hotel with lots of space and amazing views
Pros:

Lovely garden and huge long pool
Breakfast excellent

Cons:

Shower not great but plenty of hot water

2026-02-24 • via Nuitee
N
Nontu • couple • za
8
A beautiful family mid term getaway to a lovely establishment. Would definitely return!.
Pros:

Great location. Lovely pool area. Beautiful establishment.

Cons:

Not much on the baked items at breakfast. After a few days it feels like the same thing.

2026-02-23 • via Nuitee
P
Pio • solo_traveller • za
8
Pros:

Location and views are great

Cons:

Property is looking a little outdated, could use some upgrades

2026-02-23 • via Nuitee
L
Leoniv47 • Friends getaway • Johannesburg, Greater Johannesburg, Gauteng
2
Disappointed in admin, unit condition substandard
Pros:

Evacuated from Chamonix Wine Farm on 11 January 2026 due to nearby fires, leaving approximately 30 minutes before the house was later destroyed.

Arrived at Le Franschhoek Hotel around 05:00am seeking safety and left again around 09:00am the same morning.

Unit condition was disappointing: unmade beds from previous guests, rubbish left behind, no hot water, limited electricity, and no towels provided initially.

Full accommodation was charged. Since 12 January 2026 I have been trying to obtain a proper invoice and the promised refund needed for insurance purposes. Over a month later this remains unresolved.

Sharing this experience so future guests can make informed decisions.

2026-02-22 • via Tripadvisor
N
N4222HFjuliel • Couples
8
Short break couple break
Pros:

A lovely spot, fantastic food with friendly staff. A few basic amenities missing for a 4 star facility

2026-02-21 • via Tripadvisor
D
donaldf673 • Couples • Edinburgh, Scotland
8
Nice hotel a mile out of Franschhoek - spoilt by little details
Pros:

We stayed here 3 nights. The hotel looks good - inkeeping with old houses in the area. A good shuttle service operated to get you get into town. Check in efficient and friendly. Nice pool.
Silly little details spoilt impression - our towels were taken and not replaced, no bin in the bedroom, coffee machine broken.
Breakfast was excellent

2026-02-19 • via Tripadvisor
A
andreacD7979CK • Solo travel
6
Disappointing
Pros:

What should have been a relaxing, special stay turned into an extremely disappointing experience exacerbated by poor hotel management and communication.
We were evacuated because of the recent fires. However, the warning signs were present throughout the day — very heavy smoke, very obvious active fire, firefighting helicopters constantly overhead, water sprayed over the thatched roof. It felt inevitable the situation would escalate. This created anxiety and discomfort. Guests should have been informed about the fire risk and potential inconvenience plus health risk from very heavy smoke, prior to making costly and lengthy travel arrangements. We were sent out into the night, in the dark, during an active fire situation, without meaningful assistance.
To add to the frustration, we were told that only one of our two nights would be refunded even though we did not stay there at all. More than a month later, that refund has still not been processed. A formal complaint submitted to Dream Resorts has also gone unanswered simply forwarded to the hotel.
Overall, the lack of communication, poor crisis management, and failure to swiftly resolve the matter afterward have been disappointing.

2026-02-18 • via Tripadvisor
E
Emmamamma9 • Couples
8
Lovely hotel
Pros:

Lovely hotel and great staff
Room was exactly what we wanted and while a little out of the town was just a few minutes drive.
We had a great so experience also

2026-02-17 • via Tripadvisor
H
Hilary • couple • ca
8
Beautiful location, lovely pool delicious breakfasts
Pros:

Gorgeous setting..

2026-02-14 • via Nuitee
E
Ezekiel • solo_traveller • ch
7
2026-02-14 • via Nuitee
P
Peter • couple • gb
6
Only space ti sit out round pool. We had no bedside table or light one side of bed. Door wouldn’t close in bedroom as t
2026-02-13 • via Nuitee
E
Eddie • extended_group • gb
9
Tranquil and comfortable
Pros:

Breakfast was excellent with a wide range of options including fresh fruit, cereals and pastries, and a whole honeycomb

Cons:

We only had dinner there once. It wasn't great and was expensive. Better to go into Franschhoek itself where there are many excellent eateries

2026-02-12 • via Nuitee
B
Brian • couple • ie
8
2026-02-10 • via Nuitee