Hampton Inn and Suites-Brownsville

Reservation # 5587094019
Disappointing Experience at a Hotel in Brownsville, Texas

I made my reservation through Booking.com on October 7, 2026, for a three-night stay in Brownsville, Texas, from Friday, October 16, through Monday, October 19, 2026. My reservation showed a total price of $336.20.

When I arrived to check in, I was told that the amount quoted covered only two nights and that I would have to pay extra to stay the third night, even though my reservation was for three nights.

I asked to speak with the manager, but the front desk staff told me that the manager was not at the property.

What made this situation even more concerning was that another guest had experienced the same problem. She had checked in on Thursday, October 15, and was also told that she needed to pay extra for her third night. I witnessed her asking for the manager, and she was given the same response: the manager was not available. She ended up paying the additional charge because she was in Brownsville for a funeral.

I contacted Booking.com for assistance. They called the hotel, but the front desk staff said they could not help because the manager was not at the property.

Unfortunately, the issue was never resolved, and we had no choice but to find another hotel. We did not stay at this hotel at all. This caused us unnecessary stress, frustration, and inconvenience, especially since we had made our reservation in advance and expected the hotel to honor the booking details and agreed-upon price.

I am very disappointed with the way this situation was handled. Guests should not arrive at a hotel with a confirmed reservation only to be told that the price covers fewer nights than what they booked. If there is a discrepancy, the hotel should provide a clear explanation and work toward a reasonable solution. Telling guests that the manager is unavailable does not resolve the problem.

Que me hicieron una retención de 50 dólares al hacer el check inn y me dijeron que se regresaba en max 5 días habiles y no se me regreso, llame al hotel y me dijeron que ellos no sabían cuando se regresaba y aun sigo esperando, fatal!!

Nos salieron 2 cucarachas grandes en la habitación fue decepcionante

Need longer pool hours.

No fridge or micro

The 3rd floor coming out of elevator, the carpet is detaching from floor. Could’ve easily tripped. Carpet in room was gross the desk chair was stained & disgusting. There was a hair on my bed as soon as we got there.

Que no había botellitas con agua para beber en la habitación.