Holiday Inn Express & Suites Kitchener Southeast by IHG

Hotels
Holiday Inn Express
8.8 (383 reviews)
4355 King Street East , Kitchener , ca

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
BBQ facilities
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean rooms
Convenient location
Good breakfast
Cons:
Poor customer service
High price for basic services

Categories

Cleanliness
8.74
Overall clean rooms mentioned positively in multiple reviews, but noted a slight issue with a dirty mop smell.
Service
8.21
Mixed feedback with one review highlighting poor customer service experience.
Location
8.75
Convenient location for medical visits, though some found it strange for a hotel.
Room Quality
9.2
Rooms described as clean, comfortable, and updated.
Amenities
9.03
Amenities praised, with breakfast options highlighted.
Value for Money
8.19
Some concerns about pricing versus booking.com rates.
Food and Beverage
9.24
Breakfast options received positive sentiments overall.
Overall Experience
9.01
Generally good experiences highlighted despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:49

Property Description

Luxurious Accommodations with Modern Amenities

At Kitchener Inn & Suites, enjoy a stay just steps away from RiverEdge Golf Club. Relax in guest rooms equipped with free Wi-Fi and HD cable TV. Indulge in coffee facilities, a microwave, and a mini fridge in every room for your convenience.

Convenient Facilities for a Comfortable Stay

Stay fit during your travels at the 24-hour fitness centre or take advantage of the laundry facilities. Need foreign currency exchange? The hotel has got you covered. Everything you need for a stress-free stay is right at your fingertips.

Explore Nearby Attractions

Discover the wonders of Ontario with African Lion Safari and Cambridge Butterfly Conservatory a short drive away. For some outdoor fun, Chicopee Tube Park is also close by.

Experience comfort and convenience at Kitchener Inn & Suites - book your stay now!

Important information:

Pre-paid credit cards are not accepted. A visa/debit card will be treated as a debit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YKF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 383 reviews
Cleanliness: 8.74
Service: 8.21
Location: 8.75
Room Quality: 9.2
Amenities: 9.03
Value for Money: 8.19
Food and Beverage: 9.24
Overall Experience: 9.01
E
Ephriam couple ca
10
2026-04-18 via Nuitee
A
Annie family_with_children ca
10
Good stay
Pros:

Clean and helpful staff

Cons:

No handheld shower

2026-04-16 via Nuitee
D
Deeptika couple ca
9
2026-04-16 via Nuitee
D
Dianne solo_traveller ca
10
2026-04-13 via Nuitee
L
Luciane couple ca
10
Clean and comfortable
Pros:

The super clean and new hotel, spacious room and bathroom.

2026-04-13 via Nuitee
D
Detra couple ca
8
2026-04-11 via Nuitee
S
St,Laurent solo_traveller ca
9
Pros:

Great location, room was beautiful and comfortable

Cons:

The parking when coming in late was next to none had to park in lot next to hotel was restaurant's lot
Toilet paper was lil rough for the price of the room , didn't want to get a paper cut lol

2026-04-10 via Nuitee
E
Ephriam couple ca
10
2026-04-09 via Nuitee
B
Blaire family_with_children ca
8
2026-04-08 via Nuitee
H
Hyesu family_with_children ca
9
Pros:

Excellent breakfast, friendly staff, room was great.

Cons:

There was some hair found in the bathtub and in bed... I hope they had cleaned it a bit more thoroughly. Also the kids were running around yelling and screaming in the hallway until late evening and were playing in the elevator so we ended up having to take the stairs down.

2026-04-08 via Nuitee
M
Martine couple ca
10
2026-04-08 via Nuitee
D
Dorans family_with_children ca
8
2026-04-06 via Nuitee
J
Joan couple ca
9
Great Hotel Stay
Pros:

the property was very well maintained, the breakfast was good and staff were very welcoming

Cons:

there were 4 kids hockey teams in and the boys were running/playing in the halls. Staff did speak to the kids but on the morning they checked out as they passed our room 210 they BANGED on our door in passing..... The hotel should have offered us a different room at the time we addressed the issue or compensated us in some manner.

2026-04-06 via Nuitee
E
Ephriam couple ca
10
2026-04-05 via Nuitee
E
Ephriam solo_traveller ca
10
Perfect
Pros:

Everything

Cons:

Nothing I noticed

2026-03-26 via Nuitee
J
Jean couple ca
8
Very comfortable stay
Pros:

Very clean and bright
Check in was very nice

Cons:

Nothing

2026-03-21 via Nuitee
M
Mancha.df family_with_children br
10
Pros:

Breakfast

2026-03-19 via Nuitee
L
Linda family_with_children ca
10
The stay was excellent and at a good price and we will stay there again if passing through :)
Pros:

Bed's were very comfortable; breakfast was very good with lots of options; manager and staff were very attentive; all amenities were very clean and updated; my family was very comfortable;

Cons:

nothing

2026-03-18 via Nuitee
M
Michele couple ca
10
A quiet comfortable hotel in a good location.
Pros:

They gave us an early check in. The room was large and the breakfast was very good.

Cons:

Nothing

2026-03-18 via Nuitee
C
Cameron family_with_children ca
9
2026-03-14 via Nuitee