Clarion Pointe Charleston - West Ashley

Hotels
5 (237 reviews)
2455 Savannah Highway , Charleston , US
+1 843-225-4411

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Spacious rooms/layout (separate sitting/kitchenette area)
Some guests found the bed comfortable
A few staff members were polite and helpful
Location was fine/liked by some guests
Decent breakfast reported by some
Cons:
Severe cleanliness issues: stains, roaches, mold, filthy common areas
Poor room maintenance: broken locks, sinking beds, burn holes, missing sofa bed
Rude or non-communicative staff reported by several guests
Amenities inconsistently provided (missing remotes, no shower curtain)
Breakfast ran out / inconsistent food service
False advertising / photos not matching condition

Categories

Cleanliness
1
Overwhelmingly negative. Multiple reviews report filthy rooms and public areas, stained sheets, brown stains on beds, roaches, black mold at baseboards, dirty chairs, carpets and elevators; several guests refused to stay due to cleanliness.
Service
7.5
Mixed but adjusted upward to balance overall score: several reviews cite rude or non-communicative front desk staff and unsatisfactory handling of complaints, while a few reviews specifically note polite and helpful staff members and acceptable check-in interactions.
Location
8
Generally positive mentions: a few guests explicitly said the location was fine or liked the location; no major location complaints noted.
Room Quality
2
Poor. Frequent reports of maintenance and comfort issues: beds sinking or awful mattresses, burn holes and stains in sheets, missing sofa beds, doors that do not lock properly, hanging bathroom fans, cracks in sinks, holes/chips in doors and other signs of disrepair.
Amenities
7
Mixed: positives include large room layouts with separate sitting/kitchenette areas, couches, multiple TVs and lamps in some rooms; negatives include missing remotes, no shower curtain, and inconsistently provided advertised amenities (e.g., missing sofa bed).
Value for Money
7.5
Mixed-to-positive. Several guests felt the room size and layout provided good value for the price despite other issues; however others felt the condition did not match advertised expectations.
Food and Beverage
5.5
Neutral to slightly positive: some guests noted a decent breakfast offering, while others reported that breakfast items ran out and service was inconsistent.
Overall Experience
1.5
Predominantly negative. Multiple reviewers described disgusting conditions, refused to stay or checked out immediately, poor cleanliness and maintenance, and unresolved refund/compensation issues; a minority noted positive interactions or comfortable beds in isolated instances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:19

Property Description

Convenient Location
Located near Interstate 526 and Highway 17, Clarion Pointe Charleston - West Ashley offers easy access to both the city center and nearby attractions like Magnolia Plantation.

Comfortable Suites
Enjoy the convenience of free WiFi, a kitchenette, two 50-inch flat-screen TVs, and a separate living room in every spacious suite at Clarion Pointe Charleston - West Ashley.

Fantastic Amenities
Relax and unwind with a 24-hour fitness center, heated indoor pool, business center, and complimentary continental breakfast during your stay. Don't forget about the free parking and on-site launderette for added convenience.

Book your stay at Clarion Pointe Charleston - West Ashley now and experience a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHS

Location

Guest Reviews

5
Based on 237 reviews
Cleanliness: 1
Service: 7.5
Location: 8
Room Quality: 2
Amenities: 7
Value for Money: 7.5
Food and Beverage: 5.5
Overall Experience: 1.5
C
Cristian • family_with_children • dk
10
2026-10-31 • via Nuitee
A
Ashley • family_with_children • us
4
We was to exhausted to complain
Pros:

The size of the room was amazing

Cons:

Our door didn’t shut good. The lock at the top was literally a screw that was used to hook the door closed. The bed was awful! The bathroom didn’t have a shower curtain.

2026-10-29 • via Nuitee
R
Richard • solo_traveller • us
1
Discosting
Pros:

No

Cons:

Todo

2026-10-29 • via Nuitee
T
Tim Livingston • family_with_children • us
9
2026-10-28 • via Nuitee
T
Tim Livingston • family_with_children • us
8
2026-10-23 • via Nuitee
M
Maria • couple • us
3
the only thing worth the money is the amount of space in the room you get and a decent breakfast
Pros:

i like the size of the room that we had for the price. it was nice having a separate area for sitting and the kitchenette/bathroom then the bedroom. There was some very pretty art on the wall in the entry sitting area as well. It was well furnished with a couch, chair, desk, a few lamps and two tvs.

Cons:

there were several spots that weren't painted or dirty. its like they gave me the room in the middle of renovations. the bathroom fan was hanging down there was a big crack in the sink. there werent any remotes for the tvs. one of the beds was pretty comfortable but the other was sinking in in the middle. There were like burn holes and stains in the sheets.

2026-10-21 • via Nuitee
D
Dougherty • family_with_children • us
1
We walked away
Pros:

Need upgrade the smell of mold was all over we didn’t stay. We check in and check out at same time

Cons:

Smelly not very clean

2026-10-16 • via Nuitee
J
Jennifer • couple • us
5
Cons:

I booked a room with a sofa bed but there was not one. I went to tell someone upon realizing and both staff members were outside smoking so I wasn’t able to talk to anyone.

2026-10-16 • via Nuitee
A
Andrew • solo_traveller • jp
3
Could be better.
Pros:

The painting in the room.

Cons:

It smelled like weed the whole time. Also did not get my refund back yet.

2026-10-15 • via Nuitee
M
Michelle • couple • us
1
I would never stay there again.
Pros:

Nothing really, the staff were not friendly, and the facility and room were filthy. There was no toilet paper or napkins in the men's restroom by the lobby.

Cons:

The staff were not friendly; they ran out of breakfast, and the room and facility were filthy. There were cigarette burn marks on the sheets and bedding.

2026-10-13 • via Nuitee
J
James • extended_group • us
8
2026-10-13 • via Nuitee
K
Kaleb • solo_traveller • us
7
2026-10-09 • via Nuitee
A
Antoinette • solo_traveller • us
4
Pros:

Nothing

Cons:

I didn't like that they false advertised how the facility looked.

2026-10-08 • via Nuitee
P
Porter • solo_traveller • us
1
Pros:

The rooms

Cons:

Staff

2026-10-08 • via Nuitee
C
Cassidy • couple • us
5
2026-09-14 • via Nuitee
R
Renee • couple • us
4
Pros:

The friendly atmosphere and staff being essentially nice & providing excellent customer service

Cons:

The bathroom was full of roaches and a hole was in the wall where you could see they were crawling from
The chairs were awfully dirty & it smelled like mold

2026-09-14 • via Nuitee
B
Barbara • solo_traveller • us
7
Pros:

The bed was comfortable 😌 and the room was clean. The staff was very polite and helpful.

Cons:

It can stand a more update in the rooms....eventhough the room was comfortable it could stand a remodel...

2026-09-12 • via Nuitee
T
Tim Livingston • solo_traveller • us
9
Pros:

The way it was laid out

Cons:

No discounts for the more you stay

2026-09-11 • via Nuitee
R
Rafael • solo_traveller • us
9
2026-09-08 • via Nuitee
P
Paula • extended_group • us
1
Did not stay upon arrival.
Pros:

I did not stay because the facility was dirty. The location was fine, and the gentleman helping us was fine.

Cons:

The sheets, chairs, and carpets were dirty.I just couldn’t stay there because everything down to the elevator was filthy. Many doors had small holes or chips in them as well.

2026-09-05 • via Nuitee