Clarion Pointe Charleston - West Ashley

Hotels
6.4 (266 reviews)
2455 Savannah Highway , Charleston , us
+1 843-225-4411

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Pleasant staff
Good location
Cons:
Dirty rooms
Poor amenities

Categories

Cleanliness
5.04
Several reviews mentioned dirty rooms, bug infestations, and unclean furnishings.
Service
8.51
Some staff members were noted as pleasant, but overall service was inconsistent.
Location
8.55
Location is considered good, close to Downtown Charleston and rated as quiet despite other issues.
Room Quality
6
Rooms were described as old, not clean, and having maintenance issues like broken fixtures.
Amenities
6.03
Breakfast was minimal and poorly prepared, and several amenities were not functional.
Value for Money
5.99
Given the overall dissatisfaction, many felt the hotel did not provide good value.
Food and Beverage
5.04
Breakfast options were limited, poorly prepared, and left many guests dissatisfied.
Overall Experience
6.01
The overall experience was negative, pushing guests to leave early or seek alternatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:58

Property Description

Convenient Location
Located near Interstate 526 and Highway 17, Clarion Pointe Charleston - West Ashley offers easy access to both the city center and nearby attractions like Magnolia Plantation.

Comfortable Suites
Enjoy the convenience of free WiFi, a kitchenette, two 50-inch flat-screen TVs, and a separate living room in every spacious suite at Clarion Pointe Charleston - West Ashley.

Fantastic Amenities
Relax and unwind with a 24-hour fitness center, heated indoor pool, business center, and complimentary continental breakfast during your stay. Don't forget about the free parking and on-site launderette for added convenience.

Book your stay at Clarion Pointe Charleston - West Ashley now and experience a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHS

Location

Guest Reviews

6.4
Based on 266 reviews
Cleanliness: 5.04
Service: 8.51
Location: 8.55
Room Quality: 6
Amenities: 6.03
Value for Money: 5.99
Food and Beverage: 5.04
Overall Experience: 6.01
J
Julie • solo_traveller • us
9
2026-08-21 • via Nuitee
B
Benjamin • couple • us
1
Disgusting and should be shut down
Pros:

There was nothing enjoyable at this hotel. It was broken down, poorly lit, smelly, and falling apart. Staff and general manager were rude.

Cons:

Staff was rude and smelled of BO, the room was falling apart and had black mold at the baseboards, the rest of the hotel was very unclean and dirty. The room felt unsafe (door didn’t lock) and had dirty sheets and counters upon entering. Absolutely disgusting.

2026-08-17 • via Nuitee
J
Joey • solo_traveller • us
4
Cheap place to stay get what you pay for
Pros:

It was clean and easy to get to there was no pool and tge pull out bed was broken and they wouldn't come fix it like they said they would

Cons:

There was no pool
The tv only had like 8 channels
The pull out bed broke they don't offer to fix it or move us

2026-08-14 • via Nuitee
B
Barnes • solo_traveller • us
2
Never Again!!!
Pros:

N/A

Cons:

Room, staff, facilities broke

2026-08-10 • via Nuitee
D
David • solo_traveller • us
10
Pros:

It was nice and quiet

2026-08-07 • via Nuitee
T
thpin833 • NONE
2
Horrible!
Pros:

Everything was stained and stinky. The room smelled like weed and cigarettes. Sheets, walls and towels were stained. Very high humidity in the rooms.

2026-08-02 • via Tripadvisor
C
CarolinaPhil • solo_traveller • de
4
Pros:

Nettes Personal am Empfang

Cons:

Das Zimmer war ziemlich runtergekommen obwohl das Hotel an sich frisch renoviert war. Ausserdem ließ die Sauberkeit zu wünschen übrig.

2026-07-24 • via Nuitee
K
Kierra • couple • us
3
2026-07-23 • via Nuitee
S
Sheketa • solo_traveller • us
4
The Twilight Zone
Pros:

It was quiet.

Cons:

The rooms had a not so pleasant smell. Had to change rooms because the toilet wasn't working, there were no pillows on the bed, furniture wasn't clean. Carpet had noticeable stains. The new room refrigerator was too small, when you sat on the bed, it would lift up from the rails. Limited channels on the television. Asked for extra towels & wash cloths, was told laundry wasn't done at the moment.

2026-07-23 • via Nuitee
M
Meagan • solo_traveller • us
1
Pros:

Nothing

Cons:

Room Moldy Smell
A.C. Broke
Furniture Was Dirty
Walls Dirty
Hole In Carpet

2026-07-21 • via Nuitee
A
AnneGayle1 • NONE • West Bloomfield Township, Michigan
2
TERRIBLE
Pros:

This hotel is unkempt, unclean and we did not stay even though we had made a reservation. The front desk clerk was very nice and tried to make accommodations but this property is just not clean.

2026-07-18 • via Tripadvisor
S
Shapira • solo_traveller • ar
8
2026-07-14 • via Nuitee
M
Monica • solo_traveller • us
1
Pros:

Nothing

Cons:

Dirty

2026-07-14 • via Nuitee
A
Antonio • extended_group • us
1
Asqueroso
Cons:

Los cuartos en general son asquerosos

2026-07-12 • via Nuitee
Y
Yassaman • solo_traveller • us
1
2026-07-11 • via Nuitee
T
Tamika • family_with_children • us
3
I will not stay there again.
Pros:

The location. The maintenance guy was nice.

Cons:

1. The reception did say hello had me waiting and then ask do I have reservations.
2. The pool was out of order.
3. There was no meat for the breakfast.
4. The ice machine was broken.
5. The room has dirty sheets and towels.
6. The living room tv didn’t work and the remote control no batteries.
7. Clothes mirror was cracked.
8. Mold in the shower.

2026-07-10 • via Nuitee
I
Iesha • couple • us
1
2026-07-09 • via Nuitee
A
Anamaria • family_with_children • us
1
Cons:

The whole property was dirty, everything old, not updated. There were bugs in the room

2026-07-08 • via Nuitee
V
Viktor • couple • us
1
Pros:

Мы там не жили, зашли, увидели ужас и ушли. Сейчас пытаемся вернуть деньги через службу поддержки

2026-07-07 • via Nuitee
D
Desarea • solo_traveller • us
5
Pros:

It's was spacious room

Cons:

Bathroom toilet didn't work properly and the shower curtain was barely hanging on

2026-07-06 • via Nuitee