Pullman Reef Hotel Casino

Hotels
Pullman Hotels and Resorts
9.2 (2155 reviews)
35-41 Wharf Street , Cairns , au

Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
High quality service
Cons:
Breakfast options limited
Cleanliness issues reported

Categories

Cleanliness
8.48
Some reviews mentioned specific issues with cleanliness.
Service
9.95
Many reviewers praised the helpfulness and quality of service provided by staff.
Location
9.69
Great location mentioned multiple times, close to attractions.
Room Quality
9.44
Rooms were noted as spacious and well-furnished.
Amenities
8.97
General satisfaction with amenities, though some noted lack of dining options.
Value for Money
8.93
Perceived value was high, but some reviews were neutral.
Food and Beverage
8.48
Mixed reviews on breakfast, which affected the score.
Overall Experience
9.65
Overall experience was frequently described as excellent.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:07

Property Description

Luxurious Rooms with Stunning Views

Experience luxury at its finest at Pullman Reef Hotel, where elegant rooms with spa baths and balconies offer breathtaking views of Cairns or Trinity Inlet. Each room is equipped with modern amenities like flat-screen cable TV and a tea/coffee maker, ensuring a comfortable stay. Indulge in the large bathrooms stocked with luxury C.O. Bigelow toiletries for a pampering experience.

Entertainment and Relaxation

Unwind and have fun at the hotel's casino and 4 lively bars with live music, perfect for a night out. For relaxation, head to the rooftop swimming pool, spa pool, and sauna to rejuvenate your senses. The tour desk is also available to help plan exciting activities like diving, snorkeling, and day trips to the Great Barrier Reef.

Culinary Delights

Savor exquisite Thai-inspired fusion cuisine at the award-winning Tamarind Restaurant or enjoy light meals in a casual setting at Flinders Bar & Grill. With a range of dining options, your taste buds are in for a treat at Pullman Reef Hotel.

Book your luxurious stay at Pullman Reef Hotel now to indulge in a world of comfort and entertainment!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Parking

    Public parking is possible on site (reservation is needed) and charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 2 years old to 11 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.2
Based on 2155 reviews
Cleanliness: 8.48
Service: 9.95
Location: 9.69
Room Quality: 9.44
Amenities: 8.97
Value for Money: 8.93
Food and Beverage: 8.48
Overall Experience: 9.65
G
George solo_traveller au
9
2026-04-17 via Nuitee
Z
Zoe solo_traveller gb
10
Pros:

Clean and comfortable rooms. Friendly, helpful staff. Great facilities.

2026-04-17 via Nuitee
V
Van Benthem solo_traveller au
4
Will not stay here again.
Pros:

Location

Cons:

Check in, staff were horrible, though it was confirmed that part of the issue was booking.com as they mixed up my last name, which is weird because they are Dutch.. Carpet stains in our second room.

2026-04-16 via Nuitee
I
Isaac couple au
10
2026-04-16 via Nuitee
J
Janaya couple au
10
2026-04-16 via Nuitee
Y
Yosuke family_with_children jp
10
2026-04-16 via Nuitee
M
Miho couple jp
9
Pleasant stay!
2026-04-16 via Nuitee
R
Raisera couple au
10
2026-04-16 via Nuitee
E
Erin couple au
8
Very happy
Pros:

The rooms are wonderful, very comfortable and clean. The location is amazing, very convenient to everything.

Cons:

The only thing was that the street facing rooms are a bit noisy with the night clubs and people on the street.

2026-04-16 via Nuitee
C
Cianne couple au
10
2026-04-14 via Nuitee
M
Marina couple au
10
Thank you for making my birthday special on my stay
Pros:

It had a great view of the city and harbour :)

2026-04-13 via Nuitee
A
Annette couple de
8
Schöne Zeit
Pros:

Nettes Personal

2026-04-13 via Nuitee
R
Rane solo_traveller jp
8
Pros:

All of the staff were very friendly and very helpful.

Cons:

It was difficult to find information about the hotel. I couldn't scan the QR codes. There were insects in the bathroom.

2026-04-13 via Nuitee
K
Kelly couple au
10
2026-04-12 via Nuitee
D
Dianne couple au
8
It was the best birthday stay I have had anywhere.
Pros:

We didn't have breakfast at the hotel.

Cons:

There was no complimentary water in our room. We assumed that the water in the fridge was the complimentary water, so we used it only to be called and told that we didn't let them know we had used the mini bar. This was pretty poor considering this was the only water in the room. They charged us for it anyway.

2026-04-12 via Nuitee
C
Chloe Maree couple au
10
Pros:

Was good all round

Cons:

I believe I left my photo id at the room. But no one has contacted me to tell me

2026-04-12 via Nuitee
E
ERI family_with_children jp
7
Pros:

初日はチェックイン前の早朝に着いたので、ソファのあるラウンジを使用させてもらえたので着替えなど身支度して出かけることができた。
スーパーも近くて良かった。
スタッフのサービスも丁寧で良かった。
2歳半の子連れだったのでジェットバス付きのバスタブがついてるのは良かった。
電子レンジもリクエストしておくと、部屋に設置してくれていたのでご飯の温めなどに利用できて助かった。

Cons:

部屋の中にありがいた

2026-04-11 via Nuitee
E
emily couple au
7
2026-04-11 via Nuitee
D
Daniela couple au
7
Wir konnten uns für die Urlaubstage gut erholen.
Pros:

Sehr gute Lage, die Sprudelbadewanne, der Pool,
Kaffemaschine im Zimmer.

Cons:

Sauna, keine Sanduhr für die Zeitangabe,
Sauna innen ist das Holz sehr veraltet.
Das Zimmer Bodenteppich hat Flecken (veraltet)
Aussenpool die Wasserpumpe ist sehr laut, Tip: müsste das Wellenlager ersetzt werden, oder die Pumpe.

2026-04-08 via Nuitee
A
Abby solo_traveller au
10
2026-04-08 via Nuitee