Pullman Reef Hotel Casino

Hotels
Pullman Hotels and Resorts
9.2 (2483 reviews)
35-41 Wharf Street , Cairns , au

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
High quality service
Cons:
Breakfast options limited
Cleanliness issues reported

Categories

Cleanliness
8.48
Some reviews mentioned specific issues with cleanliness.
Service
9.95
Many reviewers praised the helpfulness and quality of service provided by staff.
Location
9.69
Great location mentioned multiple times, close to attractions.
Room Quality
9.44
Rooms were noted as spacious and well-furnished.
Amenities
8.97
General satisfaction with amenities, though some noted lack of dining options.
Value for Money
8.93
Perceived value was high, but some reviews were neutral.
Food and Beverage
8.48
Mixed reviews on breakfast, which affected the score.
Overall Experience
9.65
Overall experience was frequently described as excellent.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:07

Property Description

Luxurious Rooms with Stunning Views

Experience luxury at its finest at Pullman Reef Hotel, where elegant rooms with spa baths and balconies offer breathtaking views of Cairns or Trinity Inlet. Each room is equipped with modern amenities like flat-screen cable TV and a tea/coffee maker, ensuring a comfortable stay. Indulge in the large bathrooms stocked with luxury C.O. Bigelow toiletries for a pampering experience.

Entertainment and Relaxation

Unwind and have fun at the hotel's casino and 4 lively bars with live music, perfect for a night out. For relaxation, head to the rooftop swimming pool, spa pool, and sauna to rejuvenate your senses. The tour desk is also available to help plan exciting activities like diving, snorkeling, and day trips to the Great Barrier Reef.

Culinary Delights

Savor exquisite Thai-inspired fusion cuisine at the award-winning Tamarind Restaurant or enjoy light meals in a casual setting at Flinders Bar & Grill. With a range of dining options, your taste buds are in for a treat at Pullman Reef Hotel.

Book your luxurious stay at Pullman Reef Hotel now to indulge in a world of comfort and entertainment!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Location

Guest Reviews

9.2
Based on 2483 reviews
Cleanliness: 8.48
Service: 9.95
Location: 9.69
Room Quality: 9.44
Amenities: 8.97
Value for Money: 8.93
Food and Beverage: 8.48
Overall Experience: 9.65
T
Tim solo_traveller au
10
2026-08-15 via Nuitee
R
Rodney couple au
8
2026-08-14 via Nuitee
N
Nina couple au
9
2026-08-14 via Nuitee
K
Karyn solo_traveller au
10
Wonderful
Pros:

The location and pool and room was clean and comfortable

2026-08-14 via Nuitee
N
Natalie solo_traveller au
9
2026-08-14 via Nuitee
L
Lori couple au
10
Beautiful presented Hotel & Lovely Staff
Pros:

The Front Office staff & concierge couldn’t have been nicer always there to help & beautiful smiles.
Daily bottles of still or sparkling water.

Cons:

Power points in room were very dated & no data points either, very minor annoyance😁.
TV welcome had Mr instead of Mrs☹️

2026-08-14 via Nuitee
A
Andy solo_traveller au
9
Pros:

Location rooms, pool, casino bars

Cons:

No toothpaste! I would expect this as a standard these days.

2026-08-13 via Nuitee
S
Shogo. couple jp
8
悪くなかった
Pros:

広くて綺麗

Cons:

最終日、お昼には空港に行かないといけない中で、朝食のオーダーをしてから提供されるまでに30分以上かかってしまい、いらいらしてしまいました。
オーダーが通ったか確認した際も、準備してますとの事だったが、絶対にオーダーを通し忘れてた。私より後に来た人にも料理は提供されていたので。

2026-08-13 via Nuitee
T
Tim couple au
9
2026-08-12 via Nuitee
S
Suzanne couple au
9
2026-08-12 via Nuitee
J
Jane couple au
9
Wonderful spacious suite
Pros:

Great location close to the wharf and within walking distance to shops and restaurants.
Very spacious unit with wonderful spa and big patio area.
Loved the selection of teas and coffees
Nice quiet area too

Cons:

All good

2026-08-11 via Nuitee
L
Liane couple au
6
Nice but tired hotel with unfriendly staff
Pros:

Rooms were well designed & laid out. Full of good light.

Cons:

The reception area layout is awkward with the staff sitting at desks. Weird and keeps u standing in front of the desk rather than using the even weirder low chair in front.
Some of staff were surly & lacking in friendliness at reception especially but also at the restaurant.
The rooms are getting tired: missing paint, shutters that were no longer on their tracks, lack get fittings hanging out of the ceiling etc.

2026-08-10 via Nuitee
B
Brett couple au
8
2026-08-10 via Nuitee
O
Olga couple pg
9
2026-08-10 via Nuitee
T
Teresa solo_traveller au
9
2026-08-10 via Nuitee
H
Hannah solo_traveller au
9
2026-08-09 via Nuitee
K
Karen couple au
10
2026-08-09 via Nuitee
K
kodySydney Couples Dover Heights, Waverley, Greater Sydney, New South Wales
8
Great Place
Pros:

I love this hotel. We visit every year. I would have given it 5 stars if it wasnt for the cleaning.
For 4 days nobody bothered to vacuum or change the sheets on our bed. After 4 days I said something and they finally did it.. I really shouldn't have to say anything.
Besides that I still love it. The pool area is nice and relaxing with plenty of deck chairs.

2026-08-08 via Tripadvisor
Y
Yvonne solo_traveller au
10
A wonderful and relaxing stay. Thank you😊
Pros:

I felt welcomed and comfortable at all times during my stay. The staff were wonderful and the room was spacious and had everything I needed.

Cons:

Nil

2026-08-08 via Nuitee
M
MURAKAMI couple jp
9
Pros:

・突然の雨に傘を貸してくれたり、丁寧に場所の案内をしてくれたりとスタッフが親切に対応してくれた。
・カフェでの朝食は種類も多く、どれもおいしかった。スタッフもフレンドリーだった。
・エスプラネードにもリーフターミナルまでも徒歩圏内でとても便利な立地だった。
・カジノが併設されており、夜も楽しく過ごすことができた。

Cons:

特にありません。

2026-08-08 via Nuitee