The Reef Hotel Casino Cairns - Handwritten Collection

Hotels
•
Handwritten Collection
9.2 (2510 reviews)
35-41 Wharf Street , Cairns , AU
+61 7 4030 8888

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
High quality service
Cons:
Breakfast options limited
Cleanliness issues reported

Categories

Cleanliness
8.48
Some reviews mentioned specific issues with cleanliness.
Service
9.95
Many reviewers praised the helpfulness and quality of service provided by staff.
Location
9.69
Great location mentioned multiple times, close to attractions.
Room Quality
9.44
Rooms were noted as spacious and well-furnished.
Amenities
8.97
General satisfaction with amenities, though some noted lack of dining options.
Value for Money
8.93
Perceived value was high, but some reviews were neutral.
Food and Beverage
8.48
Mixed reviews on breakfast, which affected the score.
Overall Experience
9.65
Overall experience was frequently described as excellent.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:07

Property Description

Luxurious Rooms with Stunning Views

Experience luxury at its finest at Pullman Reef Hotel, where elegant rooms with spa baths and balconies offer breathtaking views of Cairns or Trinity Inlet. Each room is equipped with modern amenities like flat-screen cable TV and a tea/coffee maker, ensuring a comfortable stay. Indulge in the large bathrooms stocked with luxury C.O. Bigelow toiletries for a pampering experience.

Entertainment and Relaxation

Unwind and have fun at the hotel's casino and 4 lively bars with live music, perfect for a night out. For relaxation, head to the rooftop swimming pool, spa pool, and sauna to rejuvenate your senses. The tour desk is also available to help plan exciting activities like diving, snorkeling, and day trips to the Great Barrier Reef.

Culinary Delights

Savor exquisite Thai-inspired fusion cuisine at the award-winning Tamarind Restaurant or enjoy light meals in a casual setting at Flinders Bar & Grill. With a range of dining options, your taste buds are in for a treat at Pullman Reef Hotel.

Book your luxurious stay at Pullman Reef Hotel now to indulge in a world of comfort and entertainment!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Location

Guest Reviews

9.2
Based on 2510 reviews
Cleanliness: 8.48
Service: 9.95
Location: 9.69
Room Quality: 9.44
Amenities: 8.97
Value for Money: 8.93
Food and Beverage: 8.48
Overall Experience: 9.65
A
Amy • family_with_children • au
9
2026-10-17 • via Nuitee
S
Susan • extended_group • au
8
Our stay was short but enjoyable
Pros:

Great location. Spacious bedroom. We didn’t eat in the restaurant so can’t comment.

Cons:

It’s probably getting old, but is still in good shape.

2026-10-17 • via Nuitee
A
Anthony • couple • au
9
It all worked just like you hope it will when you stay somewhere
Cons:

Everything was fine. I would stay there again.

2026-10-15 • via Nuitee
J
John • family_with_children • au
9
2026-10-14 • via Nuitee
C
Cen Siung • family_with_children • au
10
2026-10-13 • via Nuitee
J
Jane • solo_traveller • us
10
2026-10-13 • via Nuitee
C
Chris • couple • au
10
2026-10-12 • via Nuitee
C
Chris • couple • au
10
2026-10-12 • via Nuitee
G
Glenn • solo_traveller • au
10
Pros:

Location, services and staff all fantastic

2026-10-11 • via Nuitee
N
Naoki • couple • jp
10
忘れられない思い出です
Pros:

部屋が映画に出てくるような部屋で感動した。ハネムーンで来たことを伝えたらウェルカムシャンパンもいただき良い思い出になった。

2026-10-11 • via Nuitee
L
Lisa • solo_traveller • nz
8
Pros:

The service in the lobby was exceptional.

Cons:

The room decor could do with refreshing. One of the chairs had a horrible stain on it and the lampshade had filthy marks all over one side.

2026-10-09 • via Nuitee
C
Charlee - Shae • couple • au
9
2026-10-09 • via Nuitee
G
Gerard • solo_traveller • au
10
Pros:

Thank you we had a great time and made a few new friends. The room was great and cleaned every day. All staff that we had contact were friendly and helpful
Will definitely stay there again.

Cons:

Have nothing to complain about

2026-10-09 • via Nuitee
K
Kaleb • solo_traveller • au
6
Pros:

The bed was comfy

Cons:

The view from my room was mid at best

2026-10-09 • via Nuitee
A
Avy • couple • au
10
Thoroughly enjoyed our stay even.
Pros:

The spacious room and very comfortable beds

Cons:

The pool area. Just basic one

2026-10-09 • via Nuitee
D
Damien • solo_traveller • au
10
Pros:

It was my birthday and the staff were so lovely! The room was also amazing

2026-10-08 • via Nuitee
C
chris • solo_traveller • au
10
2026-10-07 • via Nuitee
S
Shaun • couple • gb
9
Really great few days, hotel staff very professional, and great service.
Pros:

Location was great only a short walk from shops and restaurants.

Cons:

Nothing.

2026-10-07 • via Nuitee
M
Mark • couple • au
10
2026-09-19 • via Nuitee
A
Amanda • solo_traveller • au
9
Cons:

Could not connect to the TV for the whole stay.

2026-09-18 • via Nuitee