Pullman Reef Hotel Casino

Hotels
Pullman Hotels and Resorts
9.2 (2155 reviews)
35-41 Wharf Street , Cairns , au

Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
High quality service
Cons:
Breakfast options limited
Cleanliness issues reported

Categories

Cleanliness
8.48
Some reviews mentioned specific issues with cleanliness.
Service
9.95
Many reviewers praised the helpfulness and quality of service provided by staff.
Location
9.69
Great location mentioned multiple times, close to attractions.
Room Quality
9.44
Rooms were noted as spacious and well-furnished.
Amenities
8.97
General satisfaction with amenities, though some noted lack of dining options.
Value for Money
8.93
Perceived value was high, but some reviews were neutral.
Food and Beverage
8.48
Mixed reviews on breakfast, which affected the score.
Overall Experience
9.65
Overall experience was frequently described as excellent.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:07

Property Description

Luxurious Rooms with Stunning Views

Experience luxury at its finest at Pullman Reef Hotel, where elegant rooms with spa baths and balconies offer breathtaking views of Cairns or Trinity Inlet. Each room is equipped with modern amenities like flat-screen cable TV and a tea/coffee maker, ensuring a comfortable stay. Indulge in the large bathrooms stocked with luxury C.O. Bigelow toiletries for a pampering experience.

Entertainment and Relaxation

Unwind and have fun at the hotel's casino and 4 lively bars with live music, perfect for a night out. For relaxation, head to the rooftop swimming pool, spa pool, and sauna to rejuvenate your senses. The tour desk is also available to help plan exciting activities like diving, snorkeling, and day trips to the Great Barrier Reef.

Culinary Delights

Savor exquisite Thai-inspired fusion cuisine at the award-winning Tamarind Restaurant or enjoy light meals in a casual setting at Flinders Bar & Grill. With a range of dining options, your taste buds are in for a treat at Pullman Reef Hotel.

Book your luxurious stay at Pullman Reef Hotel now to indulge in a world of comfort and entertainment!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Parking

    Public parking is possible on site (reservation is needed) and charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 2 years old to 11 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.2
Based on 2155 reviews
Cleanliness: 8.48
Service: 9.95
Location: 9.69
Room Quality: 9.44
Amenities: 8.97
Value for Money: 8.93
Food and Beverage: 8.48
Overall Experience: 9.65
T
Tahlia couple au
10
2026-03-29 via Nuitee
A
Anderson family_with_children au
10
2026-03-28 via Nuitee
J
Josh solo_traveller au
9
Brilliant hotel. Staff were fantastic and very helpful. Will stay there again.
Pros:

Wonderful room. Nice having a private balcony and a spa in the bathroom. Very clean and comfortable.

Cons:

It’s an older building but even so the upkeep is impeccable.

2026-03-28 via Nuitee
E
Erica couple au
10
2026-03-27 via Nuitee
A
Alanah couple au
10
2026-03-27 via Nuitee
T
Tim solo_traveller au
6
Pros:

The location is excellent
Housekeeping is first class, as is concierge

Cons:

The hotel rooms are tired
Front desk is inept

2026-03-27 via Nuitee
P
Pablo couple au
9
2026-03-27 via Nuitee
A
Andrew couple gb
9
Perfect spot for our Cairns adventures……
Pros:

Location was perfect. Staff couldn’t have been more helpful. Large, clean comfortable rooms. Facilities in line with star rating. Breakfast choice superb.

Cons:

Lacked a quiet quality bar away from the Casino vibe.

2026-03-27 via Nuitee
B
Bryan couple au
9
Pros:

Room was clean and spacious. Good options for breakfast

Cons:

Rooms are a little dated but still luxurious

2026-03-27 via Nuitee
W
Warren couple au
10
Can’t wait to visit again.
Pros:

The bed was extremely comfortable. Beautiful room with spa bath. Staff were exceptionally helpful and friendly.

2026-03-26 via Nuitee
S
Steinhuber couple at
9
2026-03-25 via Nuitee
M
margaret couple au
10
Best place we have stayed at
Pros:

Everything. Great location close to everything. Beautiful large rooms. Bed and pillows were super comfortable. Friendly staff.

Cons:

There wasn't anything we didn't like

2026-03-25 via Nuitee
R
Reiji family_with_children jp
3
残念
Pros:

ロケーションのみ

Cons:

サービスが悪い

2026-03-25 via Nuitee
S
Sarah solo_traveller ae
10
Very clean and lovely breakfast staff
Pros:

The hotel is very clean, with spacious, well-kept rooms. Breakfast was lovely, and the staff were incredibly friendly. I was traveling alone, and every morning they made me feel completely at ease. The location is excellent, and I have no complaints at all

Cons:

None

2026-03-23 via Nuitee
A
Aysegul couple tr
9
2026-03-22 via Nuitee
H
Haydn couple au
7
Enjoyed our stay but not as much as they first time we stayed here
Pros:

Excellent location, clean spacious room. Very friendly staff

Cons:

Room service was terrible. Took too long for in room dining to arrive and then had big piece of plastic in the one of the meals. Also ordered 2 x cocktails at poolside dining, they took 50 minutes to arrive, with the excuse of they were busy. Both orders were refunded which was some compensation.

2026-03-22 via Nuitee
C
Charlee couple au
8
2026-03-21 via Nuitee
J
Jodie couple au
10
Pros:

Stunning views and close to 2 tram stops. A block from Central Station and the VIC markets.
Friendly host with fast response to any inquiries.

2026-03-21 via Nuitee
A
angela couple au
8
Fabulous location and clean comfortable well appointed room
Pros:

The room was clean well-appointed and spacious. We were very happy with the breakfast, nothing was too much trouble and the location was fantastic, easy walk to everything we needed

Cons:

The room was quite expensive and I would have expected free parking provided especially as the car park was nowhere near full.

2026-03-20 via Nuitee
J
Justin couple au
10
Service staff cleanliness everything was well above standard
Pros:

The breakfast was amazing and service was well above board. I couldn’t review this hotel any higher as I’m already looking to book my next trip with the same company. I hope all their hotels are at the standard truly amazing.

Cons:

Nothing

2026-03-19 via Nuitee