Pullman Reef Hotel Casino

Hotels
•
Pullman Hotels and Resorts
9.2 (2334 reviews)
35-41 Wharf Street , Cairns , au

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
High quality service
Cons:
Breakfast options limited
Cleanliness issues reported

Categories

Cleanliness
8.48
Some reviews mentioned specific issues with cleanliness.
Service
9.95
Many reviewers praised the helpfulness and quality of service provided by staff.
Location
9.69
Great location mentioned multiple times, close to attractions.
Room Quality
9.44
Rooms were noted as spacious and well-furnished.
Amenities
8.97
General satisfaction with amenities, though some noted lack of dining options.
Value for Money
8.93
Perceived value was high, but some reviews were neutral.
Food and Beverage
8.48
Mixed reviews on breakfast, which affected the score.
Overall Experience
9.65
Overall experience was frequently described as excellent.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:07

Property Description

Luxurious Rooms with Stunning Views

Experience luxury at its finest at Pullman Reef Hotel, where elegant rooms with spa baths and balconies offer breathtaking views of Cairns or Trinity Inlet. Each room is equipped with modern amenities like flat-screen cable TV and a tea/coffee maker, ensuring a comfortable stay. Indulge in the large bathrooms stocked with luxury C.O. Bigelow toiletries for a pampering experience.

Entertainment and Relaxation

Unwind and have fun at the hotel's casino and 4 lively bars with live music, perfect for a night out. For relaxation, head to the rooftop swimming pool, spa pool, and sauna to rejuvenate your senses. The tour desk is also available to help plan exciting activities like diving, snorkeling, and day trips to the Great Barrier Reef.

Culinary Delights

Savor exquisite Thai-inspired fusion cuisine at the award-winning Tamarind Restaurant or enjoy light meals in a casual setting at Flinders Bar & Grill. With a range of dining options, your taste buds are in for a treat at Pullman Reef Hotel.

Book your luxurious stay at Pullman Reef Hotel now to indulge in a world of comfort and entertainment!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Parking

    Public parking is possible on site (reservation is needed) and charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 2 years old to 11 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.2
Based on 2334 reviews
Cleanliness: 8.48
Service: 9.95
Location: 9.69
Room Quality: 9.44
Amenities: 8.97
Value for Money: 8.93
Food and Beverage: 8.48
Overall Experience: 9.65
M
Mandy • couple • au
9
2026-05-30 • via Nuitee
T
Tracey • couple • au
10
Excellent
Pros:

Ease of access

Cons:

Nothing

2026-05-30 • via Nuitee
C
Carmen • couple • au
10
2026-05-30 • via Nuitee
N
Naoto • couple • jp
10
快適です。
Pros:

ケアンズに早朝にもかかわらず快くチェックイン（部屋にははいれませんでしたが）と荷物を預かっていただきました。バスタブとシャワーブース、トイレは別々のため、使い勝手がよいです。一階がカジノとステージになっていますが、部屋からは音は全く聞こえず、快適に過ごすことができました。朝食もおいしかったので写真を載せました。特にスタッフのAdrianには親切にしていただきありがとうございました。

Cons:

思い当たりません。

2026-05-29 • via Nuitee
T
Tanya • family_with_children • au
7
Pros:

Location and facilities

Cons:

No response when I left stuff there despite repeated requests

2026-05-28 • via Nuitee
L
Lisa • couple • nz
10
Staff, hotel, location were all perfect!
Pros:

We stayed four nights in a deluxe room with pool view and it was amazing! Great location and close to the marina for reef tours, esplanade and restaurants. Highly recommend!

Cons:

Nothing!

2026-05-27 • via Nuitee
Y
Yosi • solo_traveller • il
10
Pros:

All

Cons:

None

2026-05-27 • via Nuitee
F
Fabi • extended_group • ar
9
Excelente estadia en Cairns
Pros:

Muy buenas habitaciones, confort e higiene. Bien ubicado. Excelentes salones para la conferencia. Personal muy amable y desayuno a la carta excelente.

2026-05-26 • via Nuitee
W
Wood • solo_traveller • au
9
A lovely brief stay very comfortable and friendly hotel
Pros:

Staff were so lovely and helpful..Thanks Jacob and Jasmin at reception both outstanding.
Room was great. Excellent breakfast again staff were excellent
I will be back . Highly recommend

Cons:

That it was a short stay !

2026-05-26 • via Nuitee
C
Chaztly • couple • au
10
Comfy and cozy
Pros:

Very exceptional location close to a variety of hotspots, really nice and respectable staff.

Cons:

For the five nights stay, all is well

2026-05-25 • via Nuitee
S
Sarah • solo_traveller • au
10
Pros:

had a lovely stay here, staff went above and beyond, very helpful and friendly. our room was much bigger than expected, the view was beautiful, we could watch the sun rise every morning from the balcony. Bed was huge as well, i slept like a baby here haha

Pool area is nice and quiet, they have very comfy lounges. Gym has everything you need and the sauna was a plus

Cons:

tv in inconvenient position you couldn't watch comfortably from bed or couches

2026-05-25 • via Nuitee
T
Tenzin • extended_group • au
7
Pros:

I loved the Sirvice from the staffed and how friendly the lady was upon checkout

Cons:

I couldn’t get the aircon much colder and after drinking all night it was a little uncomfortable

2026-05-25 • via Nuitee
L
Le • couple • au
8
2026-05-24 • via Nuitee
B
Bruce • couple • au
8
We had a nice relaxing & happy stay.
Pros:

Great view from room.Excellent location. Good table service breakfast.Friendly ,helpful staff.Quiet room.
Excellent main restaurant.Fast lift system,

Cons:

Room carpet needs refreshing plus timber flooring to balcony needs restaining.
Had to follow up housekeeping a few times (towels & empty body wash)

2026-05-24 • via Nuitee
Y
Yuka • couple • jp
10
Pros:

快適にすごせました。フェリーターミナルから近く便利。カジノにすぐ行ける点も良かったです。

Cons:

特になし

2026-05-24 • via Nuitee
B
Breeze • couple • au
10
2026-05-23 • via Nuitee
I
ILKER • solo_traveller • tr
8
2026-05-23 • via Nuitee
F
Francois • solo_traveller • au
8
2026-05-23 • via Nuitee
K
Kim • solo_traveller • au
9
Pros:

Beds were comfortable room was clean, staff were friendly and very helpful of local facilities.

2026-05-22 • via Nuitee
R
Ruben • couple • nl
8
2026-05-21 • via Nuitee