Hilton Garden Inn Portsmouth Downtown

Hotels
•
Hilton Garden Inn
8.6 (171 reviews)
100 High Street , Portsmouth , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Cons:
Noisy rooms
Lack of breakfast
Parking issues

Categories

Cleanliness
8.24
Room wasn't very clean and a musty smell reported.
Service
9.71
Staff was kind and helpful, with mention of exceptional service from the front desk manager.
Location
9.75
Great location, walkable to shops and restaurants.
Room Quality
8.2
Mixed reviews on room quality, with issues like lumpy beds and noise.
Amenities
7.73
Lack of breakfast options and parking issues reported.
Value for Money
8.69
Some mentioned there are better options for the price.
Food and Beverage
7.24
Disappointment noted regarding breakfast availability.
Overall Experience
9.21
Mostly positive with some concerns about specific aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:25

Property Description

Luxurious Accommodations and Convenient Amenities

Located in the bustling heart of Portsmouth, New Hampshire, the Hilton Garden Inn Portsmouth Downtown offers a perfect blend of comfort and convenience. The guestrooms are equipped with HD TVs, hospitality centers, and spacious work desks, ensuring a relaxing and productive stay.

Top-Notch Facilities for Business and Leisure

This smoke-free hotel boasts a 24-hour business center, indoor pool with a hot tub, and a modern fitness center, catering to both business and leisure travelers. Whether you're looking to stay productive or unwind after a day of exploring the city, this hotel has you covered.

Delicious Dining Options and Exceptional Service

Indulge in delectable meals at The Great American Grill, serving breakfast and dinner, or savor a drink in the lounge. For added convenience, guests can also enjoy room service. Experience exceptional service and make the most of your stay at Hilton Garden Inn Portsmouth Downtown.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MHT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 38 per day.

Location

Guest Reviews

8.6
Based on 171 reviews
Cleanliness: 8.24
Service: 9.71
Location: 9.75
Room Quality: 8.2
Amenities: 7.73
Value for Money: 8.69
Food and Beverage: 7.24
Overall Experience: 9.21
R
Robert • family_with_children • us
7
2026-02-12 • via Nuitee
C
Chelsi • couple • us
4
Rooms were not clean, you could hear all the noise in the hallways in our rooms. It was awful! We will not stay again an
Pros:

Location

Cons:

Staff, rooms, noise, you had to pay for water in the room….

2026-01-28 • via Nuitee
J
Jessica • family_with_children • us
4
Awful advice and poor customer service! Front desk was rude and snappy
Pros:

Location

Cons:

Poor customer service

2026-01-27 • via Nuitee
D
Diana • couple • us
10
2026-01-27 • via Nuitee
P
Patrick • couple • us
2
Shower didn’t have any pressure. Charged extra for bottled water. Blinds wouldn’t fully close. No mention of pool during
Pros:

Location

Cons:

Every other then location

2026-01-27 • via Nuitee
M
Maryna • couple • us
9
2026-01-26 • via Nuitee
R
Rose • couple • us
8
There for 2nights Had a very nice stay.very friendly and attentive staff the bartender can’t remember her name but she w
Pros:

Clean and quiet. very central to everything

Cons:

Over priced snacks and no complimentary / continental breakfast
$3 for a water in the room if you aren’t on their preferred customer list
Misleading because Free sticks out in bold letters just the principle of it

2026-01-25 • via Nuitee
L
Louise • family_with_children • us
7
Pros:

Location, clean.

Cons:

Front desk not that friendly and no parking, longgggg wait for valet.

2026-01-21 • via Nuitee
A
Avis • couple • us
6
Average
Pros:

Check in
Location

Cons:

The bar and restaurant were closed on Sunday Monday of MLK weekend. You should notify your guests before they arrive. I’m not sure we’ll be back. We usually stay at least twice a year. It might be time to try the Sheraton.

2026-01-20 • via Nuitee
M
Martine • solo_traveller • us
10
2026-01-19 • via Nuitee
S
SHARI • solo_traveller • us
7
Pros:

great location

Cons:

rooms are a little run down.

2026-01-19 • via Nuitee
T
Thomas • couple • us
10
2026-01-19 • via Nuitee
S
Stephanie • couple • us
7
2026-01-19 • via Nuitee
D
David • couple • us
8
2026-01-19 • via Nuitee
R
R2710BUjamesg • Solo travel
6
Better choices in downtown Portsmouth
Pros:

I elected to stay here despite the temporary kitchen closure, as I’d been generally pleased with past Hilton Garden Inn stays. I would not stay here again, for three reasons:
1. The TV and its remote control are abominations. It would take too long to explain, but I can't believe Samsung would manufacture something that bad.
2. The HVAC system is fairly loud and thermostat controls are not great. (You can't just set a temperature; you must toggle between Heat and Cool to get it where you want it.)
3. The valet parking is overpriced, and I wouldn't have used it had I seen the parking garage across the street in the darkness.
Otherwise, my room was well equipped and very clean.

2026-01-15 • via Tripadvisor
K
Kellie • extended_group • us
10
A great hotel. Clean, the staff was very friendly and helpful. The breakfast buffet was fantastic.
Pros:

verything was excellent

Cons:

The room was too warm. I turned the AC as low as it would go and the room the thermostat was in was cool but it did not travel to the bedroom even though I left the door open all day and night.

2026-01-15 • via Nuitee
T
Tania • couple • us
9
2026-01-14 • via Nuitee
D
Dawn • extended_group • us
8
2026-01-10 • via Nuitee
R
Ryan • family_with_children • us
10
2026-01-01 • via Nuitee
J
Jessica • family_with_children • us
6
Won’t likely stay here again
Pros:

Walkable to shops

Cons:

Front desk wasn’t the friendliest, room wasn’t very clean and bed made horrible noise every movement

2025-12-31 • via Nuitee