Hilton Garden Inn Portsmouth Downtown

Hotels
•
Hilton Garden Inn
8.6 (171 reviews)
100 High Street , Portsmouth , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Cons:
Noisy rooms
Lack of breakfast
Parking issues

Categories

Cleanliness
8.24
Room wasn't very clean and a musty smell reported.
Service
9.71
Staff was kind and helpful, with mention of exceptional service from the front desk manager.
Location
9.75
Great location, walkable to shops and restaurants.
Room Quality
8.2
Mixed reviews on room quality, with issues like lumpy beds and noise.
Amenities
7.73
Lack of breakfast options and parking issues reported.
Value for Money
8.69
Some mentioned there are better options for the price.
Food and Beverage
7.24
Disappointment noted regarding breakfast availability.
Overall Experience
9.21
Mostly positive with some concerns about specific aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:25

Property Description

Luxurious Accommodations and Convenient Amenities

Located in the bustling heart of Portsmouth, New Hampshire, the Hilton Garden Inn Portsmouth Downtown offers a perfect blend of comfort and convenience. The guestrooms are equipped with HD TVs, hospitality centers, and spacious work desks, ensuring a relaxing and productive stay.

Top-Notch Facilities for Business and Leisure

This smoke-free hotel boasts a 24-hour business center, indoor pool with a hot tub, and a modern fitness center, catering to both business and leisure travelers. Whether you're looking to stay productive or unwind after a day of exploring the city, this hotel has you covered.

Delicious Dining Options and Exceptional Service

Indulge in delectable meals at The Great American Grill, serving breakfast and dinner, or savor a drink in the lounge. For added convenience, guests can also enjoy room service. Experience exceptional service and make the most of your stay at Hilton Garden Inn Portsmouth Downtown.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MHT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 38 per day.

Location

Guest Reviews

8.6
Based on 171 reviews
Cleanliness: 8.24
Service: 9.71
Location: 9.75
Room Quality: 8.2
Amenities: 7.73
Value for Money: 8.69
Food and Beverage: 7.24
Overall Experience: 9.21
L
Lisa • couple • us
10
Cons:

Parking is expensive.

2026-04-24 • via Nuitee
J
Jeffrey • solo_traveller • us
9
2026-04-19 • via Nuitee
S
Susan • family_with_children • us
1
Very disappointed in the maintenance staff
Pros:

The rooms were clean

Cons:

The maintenance man that questioned me while in the hot tub with 3 other guests and my grandchildren. Told me I could not drink alcohol in the hot tub. I was drinking a Pepsi in a plastic cup. No justification whatsoever. Just rude and never even asked what I was drinking

2026-04-13 • via Nuitee
F
Feeney • solo_traveller • us
10
2026-04-12 • via Nuitee
D
Davey • couple • us
1
Wouldn’t go back
Pros:

Room ok parking horrible no signs very well

Cons:

No parking or told where things are and so on

2026-04-09 • via Nuitee
G
Glenn • couple • us
10
We will be back. Really enjoyed the new look.
Pros:

We loved the renovation that have been done throughout the hotel.

Cons:

Nothing

2026-04-06 • via Nuitee
M
Margaret • solo_traveller • us
5
Good location, poor service
Pros:

Good location, bed clean and comfortable

Cons:

Tub was stained. My room was 2 hours late for check in

2026-03-23 • via Nuitee
D
Dionne • couple • gb
10
Pros:

So near to downtown

2026-03-15 • via Nuitee
J
Jones • solo_traveller • us
10
Great location, reasonably priced, very friendly staff
Pros:

Great location

Cons:

I liked everything about the property

2026-03-14 • via Nuitee
N
Nicole • extended_group • us
10
Great experience
Pros:

Great location, clean, and valet was super prompt and accommodating.

2026-03-14 • via Nuitee
C
Christine • couple • us
9
Fun, relaxing, and restful.
Pros:

Choice of room, and the view of the river and sunrise.

Cons:

Parking was complicated, but we figured out that on-street is free all night.

2026-03-07 • via Nuitee
H
Harriman • couple • us
8
2026-03-03 • via Nuitee
R
Randy • family_with_children • us
10
2026-02-27 • via Nuitee
P
Piet • couple • us
10
Pros:

location was key. staff was very friendly and helpful

2026-02-22 • via Nuitee
R
Robert • family_with_children • us
7
2026-02-12 • via Nuitee
C
Chelsi • couple • us
4
Rooms were not clean, you could hear all the noise in the hallways in our rooms. It was awful! We will not stay again an
Pros:

Location

Cons:

Staff, rooms, noise, you had to pay for water in the room….

2026-01-28 • via Nuitee
P
Patrick • couple • us
2
Shower didn’t have any pressure. Charged extra for bottled water. Blinds wouldn’t fully close. No mention of pool during
Pros:

Location

Cons:

Every other then location

2026-01-27 • via Nuitee
D
Diana • couple • us
10
2026-01-27 • via Nuitee
J
Jessica • family_with_children • us
4
Awful advice and poor customer service! Front desk was rude and snappy
Pros:

Location

Cons:

Poor customer service

2026-01-27 • via Nuitee
M
Maryna • couple • us
9
2026-01-26 • via Nuitee