Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Comfortable Rooms
Cons:
Language Barrier
Uncomfortable Bed

Categories

Cleanliness
9.98
The hotel is noted for being clean and well maintained.
Service
9.48
Noted lack of English-speaking staff hindered communication.
Location
10
Highly convenient location for visiting attractions and shopping.
Room Quality
10
Rooms are large and comfortable, meeting expectations.
Amenities
9.98
Excellent facilities and variety in breakfast offerings.
Value for Money
9.98
The overall experience aligns with the high rating of the hotel.
Food and Beverage
8.98
Breakfast variety praised, but restaurant could improve water availability.
Overall Experience
10
Overall excellent experience with considerations for slight improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:29

Property Description

Luxurious Accommodation with Stunning Views
Experience the breathtaking city views from the comfort of your modern room at Shangri-La Suzhou. The floor-to-ceiling windows, plush bedding, and branded amenities ensure a lavish stay.

Ultimate Relaxation and Wellness
Indulge in a range of leisure facilities at the hotel, including a 24-hour fitness center, indoor pool, outdoor tennis courts, and a fully-equipped spa offering rejuvenating treatments. Unwind in the sauna or whirlpools for a truly relaxing experience.

Exquisite Dining Options
Savor a culinary journey at the hotel's restaurants - from traditional Huai Yang and Cantonese dishes at The Shang Palace to fresh sushi at Nishimura Restaurant. Enjoy international buffets at Café Soo and grab a quick bite at Deli Soo.

Book your stay at Shangri-La Suzhou for a luxurious and memorable experience!

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in. Please note that only a valid government-issued ID card is acceptable for Mainland Chinese citizens.

Please kindly note that in order to prevent the spread of the novel coronavirus pneumonia, the hotel's SPA and restaurants are closed until further notice. Breakfast is served at the Executive Lounge on floor 48.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9.8
Based on 135 reviews
Cleanliness: 9.98
Service: 9.48
Location: 10
Room Quality: 10
Amenities: 9.98
Value for Money: 9.98
Food and Beverage: 8.98
Overall Experience: 10
君浩 • couple • cn
5
一般
Pros:

地理位置不错，服务态度好

Cons:

设施过于陈旧，窗户漏风呼呼作响，电热水壶的插销是跳闸的，找人来修的，浴室的门是合不上的。

2026-01-21 • via Nuitee
M
Mohd Kamil bin • solo_traveller • my
9
Pros:

Large comfortable room, excellent facilities

2026-01-20 • via Nuitee
A
Atsushi • extended_group • jp
10
とてもよかったです、また泊まります
Pros:

部屋がとてもよかった

Cons:

レストランに水が無かった

2026-01-19 • via Nuitee
R
Ran • solo_traveller • de
10
非常满意
Pros:

地段好,服务优质,房间款床.设施齐全.

2026-01-13 • via Nuitee
維仁 • solo_traveller • tw
10
2025-12-31 • via Nuitee
M
Mohannad • solo_traveller • lb
1
Pros:

the room

Cons:

Not even a single staff speaks english.
Jt was veey hard to communicate.
Can’t help us with anything.

2025-12-18 • via Nuitee
B
Bilagadde Chinnaiah • family_with_children • in
8
Good stay .
Pros:

Breakfast and amenities

Cons:

The bed was not comfortable and the AC was not efficient

2025-11-18 • via Nuitee
N
Norazlan • couple • my
10
2025-10-27 • via Nuitee
M
M • couple • fr
9
2025-10-25 • via Nuitee
M
Mohamed • solo_traveller • eg
10
2025-09-28 • via Nuitee
K
KIM GEE
10
Pros:

Nice, clean and friendly hotel

2025-09-25 • via Nuitee
M
Marius
10
Pros:

Fantastisk fint hotell med alle fasiliteter

2025-09-19 • via Nuitee
Y
Yeo • couple • sg
8
2025-09-07 • via Nuitee
N
Naoki • solo_traveller • jp
10
2025-08-26 • via Nuitee
G
Gunnar • solo_traveller • cn
9
2025-08-26 • via Nuitee
F
Feiwu • couple • fr
9
2025-08-20 • via Nuitee
X
Xia • family_with_children • ca
9
舒适干净出行便利
Pros:

老牌五星酒店，地段优越，保养维护的很好，干净整洁，员工礼貌，自助早餐品种繁多总有一款适合自己，去各景点方便，逛街吃饭方便，家庭出行的好选择

Cons:

如果有自助洗衣房那就完美了

2025-08-02 • via Nuitee
S
Shinjiro • family
10
Pros:

親戚のために予約しましたが、朝食も美味しくスタッフも親切で、素晴らしかったです。

2025-07-07 • via Nuitee
I
Ie-Ru • solo_traveller • us
8
2025-07-01 • via Nuitee
S
Suzhou-Topack • Friends getaway • cn
8
Holiday resorts
Pros:

May day we had wonderful time there and food is amazing and had good time and it is goos place to hold businiess meeting and party with biz freiends.
Next time i will go again. it is not only a good hotel to have meeting ,but also a better choice to have it because of convenience.

2025-05-27 • via Tripadvisor