Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Cleanliness
Comfortable Rooms
Cons:
Language Barrier
Uncomfortable Bed

Categories

Cleanliness
9.98
The hotel is noted for being clean and well maintained.
Service
9.48
Noted lack of English-speaking staff hindered communication.
Location
10
Highly convenient location for visiting attractions and shopping.
Room Quality
10
Rooms are large and comfortable, meeting expectations.
Amenities
9.98
Excellent facilities and variety in breakfast offerings.
Value for Money
9.98
The overall experience aligns with the high rating of the hotel.
Food and Beverage
8.98
Breakfast variety praised, but restaurant could improve water availability.
Overall Experience
10
Overall excellent experience with considerations for slight improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:29

Property Description

Luxurious Accommodation with Stunning Views
Experience the breathtaking city views from the comfort of your modern room at Shangri-La Suzhou. The floor-to-ceiling windows, plush bedding, and branded amenities ensure a lavish stay.

Ultimate Relaxation and Wellness
Indulge in a range of leisure facilities at the hotel, including a 24-hour fitness center, indoor pool, outdoor tennis courts, and a fully-equipped spa offering rejuvenating treatments. Unwind in the sauna or whirlpools for a truly relaxing experience.

Exquisite Dining Options
Savor a culinary journey at the hotel's restaurants - from traditional Huai Yang and Cantonese dishes at The Shang Palace to fresh sushi at Nishimura Restaurant. Enjoy international buffets at Café Soo and grab a quick bite at Deli Soo.

Book your stay at Shangri-La Suzhou for a luxurious and memorable experience!

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in. Please note that only a valid government-issued ID card is acceptable for Mainland Chinese citizens.

Please kindly note that in order to prevent the spread of the novel coronavirus pneumonia, the hotel's SPA and restaurants are closed until further notice. Breakfast is served at the Executive Lounge on floor 48.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9.8
Based on 156 reviews
Cleanliness: 9.98
Service: 9.48
Location: 10
Room Quality: 10
Amenities: 9.98
Value for Money: 9.98
Food and Beverage: 8.98
Overall Experience: 10
A
Andrius • solo_traveller • lt
7
2026-06-26 • via Nuitee
B
bin • couple • au
8
Good but the mix up at the end disappointed me
Pros:

Close to shops and near basketball stadium

Cons:

They made us pay twice when we had already pre payed

2026-06-21 • via Nuitee
P
Patrick • solo_traveller • br
10
2026-06-21 • via Nuitee
O
Oppedisano • couple • au
7
2026-06-09 • via Nuitee
P
Patrick • solo_traveller • br
10
2026-05-28 • via Nuitee
D
David • couple • au
8
2026-05-18 • via Nuitee
B
Baytun • extended_group • tr
9
2026-05-17 • via Nuitee
T
tayfur • extended_group • tr
9
Pros:

Otelin temizliği ve odaların büyüklüğü yeterince iyiydi, Fiyat denge açısından çok uygundu diyebilirim. Çalışanların ilgi alakası bizi memnun etti.

2026-04-30 • via Nuitee
Y
Ying • solo_traveller • au
8
2026-04-18 • via Nuitee
C
Chouyuan • family_with_children • tw
9
2026-04-17 • via Nuitee
C
Chouyuan • family_with_children • tw
9
2026-04-17 • via Nuitee
M
Mah • solo_traveller • tw
10
2026-04-15 • via Nuitee
K
KAILUN • extended_group • hk
5
2026-04-13 • via Nuitee
T
Tumur • family_with_children • mn
10
2026-04-10 • via Nuitee
C
Cem Mehmet • couple • tr
9
2026-04-03 • via Nuitee
E
Evgeniy • couple • ru
9
Шикарный вид, номер, все отлично
Pros:

Все отлично. Просторный номер с прекрасным видом! 54 м2.
Отель хоть и старый но в хорошем состоянии.
Единственное бассейн с сауной нужно обновить!
Так же завтраки подойдут только тем кто любит китайскую кухню. Нету ни одного Европейского блюда.
Рядом Тц. Старый центр города!

2026-03-29 • via Nuitee
P
Petr • solo_traveller • cz
6
Pros:

Location is very good

Cons:

It is overpriced aging hotel

2026-03-27 • via Nuitee
A
Alexandre • family_with_children • fr
7
2026-03-22 • via Nuitee
たけ • family_with_children • jp
9
2026-03-17 • via Nuitee
P
Petr • solo_traveller • cz
7
2026-03-16 • via Nuitee