Facilities

Full-service spa
Fitness facilities
Express check-out
Area shuttle (surcharge)
Fireplace in lobby
Health club
Long-term parking
Free WiFi
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services
Maintenance issues
Poor service quality

Categories

Cleanliness
6.5
Overall, guests had mixed opinions about cleanliness, with some mentioning cleanliness as a positive aspect and others pointing out maintenance issues.
Service
5.7
Service received varied feedback, with some guests appreciating it and others mentioning issues with staff courtesy and service quality.
Location
7.6
The hotel's location was generally well-received, being close to key landmarks and offering nice views. Some guests mentioned inconvenience due to being out of town.
Room Quality
6.2
Room quality received mixed reviews, with guests noting outdated furnishings, uncomfortable beds, and disappointing amenities.
Amenities
6.8
Guests found the amenities provided satisfactory but highlighted areas for improvement, such as lack of complimentary items and shuttle service timing.
Value for Money
5.3
Guests expressed varied opinions on the value for money, with some feeling the hotel was overpriced given the services offered, while others mentioned the high cost of breakfast and lack of complimentary items.
Food and Beverage
5.5
The quality and variety of food and beverage options received mixed feedback, with some guests mentioning dissatisfaction with the breakfast offerings and restaurant menu.
Overall Experience
6.3
While most guests had a positive overall experience, there were significant mentions of disappointment with various aspects of the hotel stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-24 19:41

Property Description

Welcome to Alto Calafate Hotel Patagonico, where luxury meets comfort in the breathtaking mountains of El Calafate.

Relaxation Awaits
Indulge in our full-service spa, offering soothing massages, rejuvenating body treatments, and refreshing facials. Take a dip in one of our two indoor pools, unwind in the sauna, or maintain your fitness routine at our health club.

Gourmet Dining Experience
Savor international dishes at Barlovento, our fine-dining restaurant featuring an elegant bar/lounge, or enjoy in-room dining with our limited-hour room service.

Convenience at Your Fingertips
With complimentary Wi-Fi, concierge services, and a business center, we cater to both leisure and business travelers. Plus, our spacious event areas can host your next gathering seamlessly.

Your perfect getaway awaits; book your stay at Alto Calafate Hotel Patagonico today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: FTE

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.4
Based on 110 reviews
Cleanliness: 6.5
Service: 5.7
Location: 7.6
Room Quality: 6.2
Amenities: 6.8
Value for Money: 5.3
Food and Beverage: 5.5
Overall Experience: 6.3
R
Ranen • couple • il
7
Pros:

חדר גדול (40+ מטר) ונוף מדהים

Cons:

מלון ישן שמזקין

2026-02-10 • via Nuitee
J
Jota • couple • ar
10
Increíble
Pros:

Es un hotel con muchas comodidades

Cons:

Durante nuestra estadía hizo calor en Calafate, y las habitaciones no tenían ventilador o algo que hiciera que bajara un poco la temperatura

2026-01-31 • via Nuitee
N
Nicholas • family_with_children • cy
2
Pros:

Amazing view and quiet location. Nice pool area.

Cons:

Breakfast was underwhelming in terms of options and food. The toilet sit was broken, the bathroom was leaking and had some plumbing issues. Rooms are too horwarm and there is no A/C. Laundry service is too expensive.

2026-01-25 • via Nuitee
A
Alberto • couple • co
5
Pros:

El hotel tiene unas buenas instalaciones y una vista espectacular.

Cons:

En el front desk, algunos de los agentes tuvieron mala disposición. Les falta entrenamiento en servicio al cliente. Las habitaciones son extremadamente calientes. La neverita no servía; al solicitar arreglo, manifestaron que no había ni repuesto ni alguien que la arreglara. Hubo otros clientes que se quejaron de lo mismo.

2026-01-06 • via Nuitee
G
Giuseppe • couple • it
8
2026-01-05 • via Nuitee
G
Gianfranco • couple • it
6
2026-01-03 • via Nuitee
A
Andrey • family_with_children • ch
4
2026-01-01 • via Nuitee
N
natalia • couple • ch
5
Wonderful staff but place Needs a serious facelift
Pros:

Wonderful staff

Cons:

Old, ran down and waaaay too expensive for what you get. Good was average and rooms are super noisy and carpet disgusting. Needs a serious facelift

2025-12-27 • via Nuitee
N
Nitin • extended_group • us
10
Great stay
Pros:

Great location and views. Awesome staff. Easy access to taxis - 7 minutes to downtown.

Cons:

Breakfast had limited hot choices. An egg station could help. Also menu choices in the restaurant were limited for vegetarian folks.

2025-12-25 • via Nuitee
M
Matias • solo_traveller • ar
10
2025-12-07 • via Nuitee
C
CLAUDIA • couple • us
9
2025-11-30 • via Nuitee
E
Erik • solo_traveller • de
3
In die Jahre gekommen und sehr unflexibel weit ausserhalb der Stadt
Cons:

Das Hotel wirbt mit einer Sauna; diese ist aber schon sicher viele Monate nicht mehr in Betrieb.
Kurz gesagt der Spa ist vollkommen veraltet.
Das Hotel wird geführt wie zu Kaisers Zeiten; extrem steif und es gibt keine Abweichung von den Regeln.
Verlangt also niemals einen späteren check out; er wird einfach wegen der Regel nicht gewährt.
So ist es mit allen Dingen.
Zudem ist das Hotel ausserhalb der Stadt; das Zentrum ist so weit weg, dass man auf den Hotel-Transfer oder den
Leihwagen angewiesen ist.
Alles in allem ist auch wenn das Personal nett ist, ist die Art wie das Hotel geführt wird nicht kundenorientiert
Man sieht auch nie einen Manager; das Hotel hat kein Gesicht

2025-11-20 • via Nuitee
M
Matias • couple • ar
10
2025-11-16 • via Nuitee
F
frederic • family_with_children • fr
9
2025-11-01 • via Nuitee
R
Reinhard • solo_traveller • de
8
Pros:

Die Aussicht ist wirklich grandios!

Cons:

Das Hotel ist in die Jahre gekommen, für diesen Preis sollte es mehr bieten. Toller Wellnessbereich, aber Dampfsauna war kalt und Finnische Sauna defekt.

2025-10-28 • via Nuitee
C
Catherine • couple • lu
8
Pros:

The atmosphère, the décoration of the lobby
The staff was very kind

Cons:

The restaurant
The carpet are dirty

2025-10-04 • via Nuitee
S
Sergio • couple • it
9
Comodo
Pros:

Potenzialmente bella, suite molto ampia ed accogliente

Cons:

Purtroppo soffre di un po’ di mancanza di manutenzione, soprattutto nell’area spa. Basterebbe veramente poco

2025-08-20 • via Nuitee
M
Mi Kyung
8
Pros:

This hotel wasn’t sure about the VIP

2025-04-22 • via Nuitee
P
Padmininagachandra • Friends getaway • in
8
Our stay in April 2025. Just the beginning of Fall and getting colder by the day! The hotel is atop an amazing hillock!!
Pros:

The hotel is atop a hill facing the massive Argentino lake. The view by day and night is just outstanding. The staff need to be trained in courtesy and customer service especially the dining area staff! They had no smile on their faces. The tongs used for cold cut meats were being used for tomato slices. There was no live counter for eggs etc. All the items were cold and very unpalatable in the cold weather

2025-04-05 • via Tripadvisor
1
1lornie • Couples • us
4
Out of the Way and Tired
Pros:

This hotel is so old! NOTHING has been done to make improvements since it was built. The carpets are stained. The furniture is fabric and hasn't been changed. The bed is lumpy, and the pillows were hard as a rock. The food in the restaurant is not good. Breakfast is ridiculous with canned fruit cocktail and peaches, which I haven't seen since a child. It is also very expensive. Some of the staff is pleasant, some quite disagreeable. It is a hefty price to get to the downtown. They have a shuttle, but it doesn't run until 3:30pm! There aren't many options if staying here. I'd still check for something downtown to save a lot of time and expense.

2025-03-23 • via Tripadvisor