Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent, accommodating and polite staff
Great breakfast and buffet (local specialties praised)
Awesome pool and good gym equipment
Affordable spa and massage services
Clean rooms reported by several guests
Room upgrades on check‑in reported
Peaceful, relaxing location for restful stays
Consistent good service and hospitality (birthday treatment)
Cons:
Ongoing renovations causing noise, paint smell and partial closures
Room quality dated in places (old electronics, carpets needing replacement)
Breakfast service sometimes disorganized or closed
Location not ideal for accessing some city attractions/malls
Parking area issues
Smoking area and some public spaces feel dated
Some accessibility concerns for seniors/PWD; slippery restrooms noted
Extra charges reported (e.g., calling) and occasional inattentive staff at breakfast

Categories

Cleanliness
8
Mixed signals: several guests noted the rooms were clean, but others reported dust on furniture, paint smell in corridors during renovation and issues like leaking AC vents and dated fixtures.
Service
10
Consistently praised: multiple reviews highlight excellent, polite and accommodating staff, helpful service, birthday treatment and attentive care from nurses and front‑line teams.
Location
8.6
Mixed: described as peaceful and suitable for a relaxing stay and favored by some for convenience, but others noted it is not very accessible to certain city attractions and malls.
Room Quality
7.6
Some positives (room upgrades, clean rooms) but notable negatives: old electronics, dated furniture, carpeting concerns, paint smell when AC is off and visible effects of ongoing renovation.
Amenities
8.2
Good amenities noted (awesome pool, gym with equipment, affordable spa/massages), but several comments about partial pool/gym closures and ongoing improvement works affecting availability.
Value for Money
8.6
Generally perceived as good value by guests (affordable spa/massages, buffet breakfasts), with a few detractors mentioning extra charges (calling) and limited senior/PWD friendliness.
Food and Beverage
9.6
Strongly positive: multiple mentions of amazing breakfast, great buffet and delicious local specialties (e.g., puto with tablea), though some noted breakfast service/organization issues or temporary closures during renovation.
Overall Experience
9.8
Overall favorable: many guests expressed satisfaction, loyalty and intent to return thanks to service, food and relaxing atmosphere despite disruption from renovations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 02:23

Property Description

Spectacular Views and Modern Comforts

Luxurious Accommodations: Enjoy spacious guestrooms with modern décor, large windows, and stunning views of the mountains or sea. Each room is equipped with a 32-inch flat-screen TV and free internet.

Dining Excellence: Indulge in a variety of culinary experiences with 4 dining options, including Blu Bar & Grill offering panoramic city views, Café Marco serving Asian cuisine, and El Viento for refreshing cocktails.

Convenience and Leisure: Take advantage of car rental services, free parking, and a swimming pool. Don't forget to explore the gift shop for local souvenirs.

Experience the perfect blend of luxury and convenience at Marco Polo Plaza Cebu. Book your stay now for an unforgettable experience!

Important information:

Renovation work is taking place from 08:00 to 17:00 daily. The lobby, café Marco, lobby lounge and rooms are under renovation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
The property will be undergoing renovations from 2026-04-13 until 2026-10-30. During this period, guests may experience some noise or light disturbances, and some hotel facilities and services may not be available.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CEB

Location

Guest Reviews

8.8
Based on 2004 reviews
Cleanliness: 8
Service: 10
Location: 8.6
Room Quality: 7.6
Amenities: 8.2
Value for Money: 8.6
Food and Beverage: 9.6
Overall Experience: 9.8
D
Dale • solo_traveller • ph
7
2026-08-28 • via Nuitee
V
Van Cauwenberge • solo_traveller • be
9
2026-08-27 • via Nuitee
A
Arne • solo_traveller • de
9
2026-08-27 • via Nuitee
D
DESSIE • solo_traveller • ph
7
2026-08-27 • via Nuitee
S
Simon Gallagher • solo_traveller • ph
7
Pros:

Staff and hotel was nice

Cons:

Location, hotel was too far away from any amenities

2026-08-22 • via Nuitee
R
robinson • couple • ph
9
2026-08-21 • via Nuitee
G
Genelyn • family_with_children • de
9
2026-08-20 • via Nuitee
N
NAO • solo_traveller • jp
8
2026-08-17 • via Nuitee
A
Anthony • couple • ph
10
Excellent
Pros:

Best value 5 star on the island.

Cons:

Ongoing renovations at moment.
Some will dislike the hillside location 15 minute ride to the centre.

2026-08-15 • via Nuitee
8
824erdaa • Business
10
AWESOME SERVICE!
Pros:

Marco Polo Hotel Cebu, especially Mr. Francis Tulay, who is my contact, had provided superior service for all our event & hotel room reservation requests.
Marco Polo Hotel Cebu has been our signature learning event partner for 2 years in a row and it is always a pleasure working with them.

2026-08-14 • via Tripadvisor
M
morillo • solo_traveller • ph
7
2026-08-12 • via Nuitee
B
Bisesi • couple • us
9
2026-08-05 • via Nuitee
S
Sahraa • couple • ph
10
Fast service from staff and clean stay
Pros:

Affordable and prime location

Cons:

-nothing-

2026-08-04 • via Nuitee
M
Michelle • couple • de
10
2026-08-04 • via Nuitee
J
Jackielou • extended_group • us
8
2026-08-03 • via Nuitee
A
arthur • solo_traveller • ph
5
Pros:

Food

Cons:

No bidet, old TV, stinky smell in the hallway and room

2026-08-03 • via Nuitee
C
Catherine • couple • ph
8
Greay value for money
Pros:

Spacious room, they’re doing some renovations when we were there so some parts were closed but overall it’s a good stay

Cons:

Spacious room, accommodating staff

2026-08-03 • via Nuitee
S
Seaside20519289751 • Family • Sutherland Shire, Greater Sydney, New South Wales
2
Holiday Breakfast Ruined by Dress Code
Pros:

My husband and I were on holiday and staying at the Marco Polo for a week. One morning, we went down for breakfast wearing singlets because the weather was extremely hot and humid.

To my surprise, my husband was refused entry because he wasn’t following the dress code, while I was allowed in. It was disappointing, especially considering we were simply going to breakfast. We were on holiday, not attending a business conference.

2026-08-02 • via Tripadvisor
A
Analy • couple • au
4
2026-08-02 • via Nuitee
V
Villamor • solo_traveller • ae
2
2026-08-02 • via Nuitee