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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Ironing service
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Meeting/banquet facilities
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Car hire
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Currency exchange
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Valet parking
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Non-smoking throughout
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Daily housekeeping
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Board games/puzzles
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Parking garage
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Concierge service
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Special diet menus - on request
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ATM/cash machine on site
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Wine/champagne
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Fruits
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Walking tours
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Historic Architecture and Gourmet Dining
Experience the charm of historic architecture at our 5-star hotel in Zocalo, Mexico City. Indulge in authentic Mexican cuisine at our gourmet restaurant with stunning views of Zócalo Plaza and the National Palace.
Luxurious Amenities and Services
Relax in comfort with bathrobes, slippers, and a minibar in each guest room. Stay connected with free WiFi and unwind at the gym. Our non-smoking hotel also offers laundry services and 12 meeting rooms for your convenience.
Prime Location and Nearby Attractions
Immerse yourself in the cultural heart of the city with a stay at Gran Hotel Ciudad de Mexico. Explore the Metropolitan Cathedral, the Presidential Palace with art by Diego Rivera, and the lush gardens of Castillo de Chapultepec, all just steps away.
Book your stay now and elevate your Mexico City experience at Gran Hotel Ciudad de Mexico.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Debit Cards are accepted as a form of payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
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Parking
Public parking is possible on site (reservation is not needed) and costs USD 10 per day.
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
People no matter the age stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
Great place and the people are so friendly.
The staff
La struttura, l’architettura dell’edificio e l’accoglienza del personale
Nella stanza c’era u forte odore del detergente utilizzato che non era buono. Inoltre la finestra era parzialmente coperta e all’apertura non pulitissima
Central location in a historic neighborhood. Beautiful interior design and a rooftop views.
It’s not 5 star hotel. The room has many issues- like broken coffee machine, toilet that won’t flush anything, pillows that are uncomfortable. Gym is extremely hot and they won’t turn on AC unless you ask them and after that it takes time to cool it down.
We loved our stay at this breathtaking hotel. After months of seeing pictures online, it was so amazing to actually take it in in person. Our room was conformable and we loved the high ceiling and the terrace restaurant was super solid. Best of all was the super helpful, friendly staff who went the extra mile for us over and over. Thank you Yael and Sarai!!
Alejandro was an Amazing waiter, and made our stay at this amazing hotel. We met all the waiters, and waitresses, and I will say I will return to this amazing hotel for the service, and the friendly people working here!
The hotel was just beautiful and spotless.
The staff was very helpful and kind, especially Yeal! He made our stay wonderful!
La salle lounge ouverte aux clients
La chambre immense et au calme absolu
Le personnel adorable
Le petit déjeuner incroyable avec vue sur le Zocalo
Il ne faisait pas chaud dans la chambre
Hotel was wonderful, staff were amazing and always willing to help sort any problem for us. View over the Zocalo was brilliant. The location of the Hotel made for easy access to the main tourist sites. The building was always peaceful and calm, such a wonderful place, and nothing stuffy about it either. Breakfast was plentiful in volume and variety.
The wait staff in the dining room were a curious mix - mostly friendly and helpful but some with a rather poor attitude. (The views were great however)
Alejando, Bruno, and Diego’s service was excellent. The food was delicious!
Great experience! The service was amazing and the hotel was incredible. The food and drinks were awesome!
Great service from Pedro who works in terrace and everyone else at the hotel. Beautiful views inside and out, was an amazing and memorable experience all around.
The location can not be beat - perfect for our FIFA week (and watch party at the Zocalo). Staff were wonderful and extremely helpful - in particular, Cynthia, Andrea and Emmanuel were exceptional. It was also a plus to have a cash machine in the hotel (for pesos) and a taxi driver where we felt comfortable with the drivers. I don't speak spanish and always felt safe and well taken care of.
The room could be cold at night - yes, they had a heater but one of us was cold and the other hot. Having extra blankets would have been a plus.
Room service and food
The comfortable bed, spacious bathroom and beautiful balcony
Everything was Grand! The hotel is historic and located in Mexico’s city center, walking distance to everywhere. Staff were very friendly and accommodating. I will definitely stay here again. Marvelous job by everyone who attended us during our stay. Thank you!
Gran Hotel Ciudad de Mexico delivers a memorable blend of historic elegance and modern comfort, offering guests a grand lobby, ornate architecture, and a warm sense of old‑world charm. Rooms are spacious, clean, and well‑maintained, with thoughtful touches that make the stay feel elevated without being overwhelming. The location is unbeatable, sitting right in the heart of the Zócalo with easy access to major attractions, restaurants, and cultural sites. Staff members are attentive and professional, adding to the hotel’s polished atmosphere. Whether you’re visiting for sightseeing, photography, or a relaxing getaway, this hotel provides a refined and enjoyable experience.
Great hotel to stay in. Very center location walking distance to Great food and historic places.
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