Share this hotel
Facilities
Property facilities
-
Fitness facilities (surcharge)
-
Parking
-
Non-smoking rooms
-
Air conditioning
-
Restaurant
-
Room service
-
Terrace
-
Lift / Elevator
-
Luggage storage
-
Safety deposit box
-
Fax/photocopying
-
Ironing service
-
Car hire
-
Packed lunches
-
Currency exchange
-
Non-smoking throughout
-
Board games/puzzles
-
Concierge service
-
Fruits
-
Staff adhere to local safety protocols
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Hand sanitizer in guest room and key areas
-
Cashless payment available
-
Fire extinguishers
-
First aid kit available
-
Sanitized tableware & silverware
-
Contactless check-in/check-out
-
Invoice provided
-
Guests can opt-out any cleaning services during stay
-
Smoke alarms
-
Shared stationery like menus, pens are removed
-
Guest room sealed after cleaning
-
Property cleaned by professional cleaning companies
-
Physical distancing in dining areas
-
Food delivered to guest room
-
CCTV outside property
-
Process in place to check health of guests
-
Access to health care professionals
-
Screens / Barriers between staff and guests for safety
-
Face masks for guests available
-
24-hour security
-
Delivered food - securely covered
-
Security alarm
-
Key card access
-
Mobile app for room service
-
ATM/banking
-
Television in common areas
-
Front desk (limited hours)
-
Free wired internet
-
Fitness facilities (surcharge)
-
Internet access
-
Housekeeping on request
-
Wine release events
-
Reception hall
-
Garage
-
Vegetarian menu options available
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Historic Architecture and Gourmet Dining
Experience the charm of historic architecture at our 5-star hotel in Zocalo, Mexico City. Indulge in authentic Mexican cuisine at our gourmet restaurant with stunning views of Zócalo Plaza and the National Palace.
Luxurious Amenities and Services
Relax in comfort with bathrobes, slippers, and a minibar in each guest room. Stay connected with free WiFi and unwind at the gym. Our non-smoking hotel also offers laundry services and 12 meeting rooms for your convenience.
Prime Location and Nearby Attractions
Immerse yourself in the cultural heart of the city with a stay at Gran Hotel Ciudad de Mexico. Explore the Metropolitan Cathedral, the Presidential Palace with art by Diego Rivera, and the lush gardens of Castillo de Chapultepec, all just steps away.
Book your stay now and elevate your Mexico City experience at Gran Hotel Ciudad de Mexico.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Debit Cards are accepted as a form of payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
-
Parking
Public parking is possible on site (reservation is not needed) and costs USD 10 per day.
-
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
-
Internet
WiFi is available in all areas and is free of charge.
-
Pets
Pets are not allowed.
-
Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
People no matter the age stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
I loved the hotel decor. The room, particularly the bathroom, could use an update. The hotel is beautiful and historic. The Jr. suite was nice and spacious, with a nice, large bathroom. An update I suggest is to redo the non-slip matting to get into the tub; it's old and very slippery, including a larger mat to step out onto, again because the marble floor is slippery. The lounge (24 hours a day was a very convenient touch for coffee, water, soda, and snacks, complimentary.
The drawback of the location, at least when we are there (week of May 21 for 7 nights), is the protests and street closures. Not the hotel's fault, but you might want to consider this, as it was challenging to get in and out of the Zocalo square by any rideshare. Additional street closures impacted the ability to catch an Uber at times, often having to walk further to catch one. Traffic can also impact your activities. Leave early as traffic is excessive making your travels a little more difficult. There was major construction in Zocalo, impacting the noise and walking across the square. We heard the construction all night and while the view of Zocalo is super nice, the construction did have an impact.
Central location. Free coffee and snacks.
N/a
Fantastic staff, clean classic rooms, great breakfast with an amazing view, cozy bed and so much water pressure! Classic building! Would easily return.
Soon as we walked in the staff was very welcoming. We were very well taken care of and all the amenities that was included with our stay was incredible. Yael, Jesus, and Cristobal stood out to us that went above and beyond. We’ll be staying here in the future.
Astonishing interior, magnificent art deco architecture of hotel atrium especially the roof ! Wow ! Staff were impeccable. Terrace Restaurant with it's grand view of the main square, what a place for champagne brunch and starting your day ! Faultless. And the all day Lounge, a treat for hotel guests.
Cannot think of a single thing.
The hotel is just beautiful. The rooms were spotless. The front desk staff Andrea (goes by Andi) was so polite and helpful. She advised us on how to get around the city. We had breakfast which was included in our stay. The food was very good, big variety. We didnt get there too early and we still got a table with a view. The restaurant staff told me a little about the history of the building, which I suggest everyone should ask. Its wonderful to see how much pride they take in its rich history. I cannot say it enough, this hotel is so beautiful. I will definitely suggest this hotel to friends and family. I am also looking forward to staying here in the future.
Amazing is how I would like to start this review, from the moment we stepped into this beautiful building full of history we were astonished with it’s beauty and we knew we had picked the perfect place to spend a 5 night stay and celebrate my wife’s Birthday. From the moment we checked in with the wonderful and attentive staff at the front desk to the moment we checked out we were treated like royalty and that’s no joke trust me you will be treated with so much respect from each and every staff member starting from the bellboy to the housekeeper that made up our room and left it spotless each and every day,and that’s why they should be treated the same because they work so hard to make our stays as tourists the very best possible.I would like to send a very special thank you to all the amazing staff at La Terraza restaurant from Captain Javier Cienfuegos who went out of his way in reserving a table with the most spectacular view of the zocalo for my wife’s Birthday dinner and excellent customer service which I am thankful for, Captain Alejandro Barranco as well for his excellent customer service ,friendship and hospitality and the following staff that took care of us with so much care and respect, Jonathan, Alejandro,Fernando, Bruno, Pedro, Rodolfo, Vitte, Maria, Alejandro and all the rest, Thank You for your hospitality and friendship we will never forget. May God bless you all and May God continue to bless this beautiful piece of history Gran Hotel Ciudad De Mexico , we will definitely be back very soon.
Location, architecture
Convenient location, comfortable bed, and beautifully baked welcome patisserie
Reception staff at checkout was not hospitable
Location, the building and the staff
This hotel is fabulous! We were given a larger room at check in, and the entire staff was extremely helpful. The interior space is gorgeous and there is a lovely roof top restaurant.
Nothing
We wish there were more amenities and activity in the lobby. It was so quiet! We also wish there were options other than gull buffet for breakfast.
ロケーション
レストランのスタッフの対応が悪かった
Amenities area.
NA
Great location. Staff is wonderful. Breakfast is great. A little expensive.
Many homeless people in Centro now. Some were sleeping outside door to hotel.
They definitely need to replace the towels. Bedding was rough and came off the beds. Needs to be replaced.
Hotel looks luxurious but linens are not even close.
Your guide to the flawless travel experience
Popular Countries
Get our app
