Gran Hotel Ciudad de México Zócalo View

Hotels
9.8 (1602 reviews)
Avenida 16 de Septiembre 82 , Mexico City , mx

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Friendly staff
Historical charm
Good amenities
Cons:
Cleanliness issues
Service inconsistencies

Categories

Cleanliness
9.14
Some guests mentioned cleanliness issues with the bathtub.
Service
10
Most guests reported attentive and friendly service, though there were a couple of complaints.
Location
10
Excellent location in the historic center, easy access to attractions.
Room Quality
10
Spacious and comfortable rooms with classic furniture.
Amenities
10
24-hour lounge with snacks and drinks, and well-maintained facilities.
Value for Money
9.61
Considered expensive but justified by location and services.
Food and Beverage
9.65
Good quality food service but some complaints about attention to dietary restrictions.
Overall Experience
10
Overall, guests had a very positive experience and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:31

Property Description

Historic Architecture and Gourmet Dining
Experience the charm of historic architecture at our 5-star hotel in Zocalo, Mexico City. Indulge in authentic Mexican cuisine at our gourmet restaurant with stunning views of Zócalo Plaza and the National Palace.

Luxurious Amenities and Services
Relax in comfort with bathrobes, slippers, and a minibar in each guest room. Stay connected with free WiFi and unwind at the gym. Our non-smoking hotel also offers laundry services and 12 meeting rooms for your convenience.

Prime Location and Nearby Attractions
Immerse yourself in the cultural heart of the city with a stay at Gran Hotel Ciudad de Mexico. Explore the Metropolitan Cathedral, the Presidential Palace with art by Diego Rivera, and the lush gardens of Castillo de Chapultepec, all just steps away.

Book your stay now and elevate your Mexico City experience at Gran Hotel Ciudad de Mexico.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Debit Cards are accepted as a form of payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.8
Based on 1602 reviews
Cleanliness: 9.14
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 9.61
Food and Beverage: 9.65
Overall Experience: 10
J
Jose Luis • solo_traveller • mx
10
Pros:

Everything was perfect

Cons:

Nothing

2026-04-20 • via Nuitee
C
CARLOS • couple • us
9
Good and Nice
Pros:

Historical place.
Location

Cons:

Rooms need upgrade

2026-04-20 • via Nuitee
T
Thomas • family_with_children • nl
10
2026-04-17 • via Nuitee
S
Samer • couple • ae
10
2026-04-17 • via Nuitee
A
andresv414 • Couples
10
Great service and wonderful location.
Pros:

The hotel is wonderful. A throwback to a time when service was central. The front desk staff, especially Jose Luis, were attentive to all our needs and requests. The rooms are spacious and immaculately clean. The lounge is a great midday respite. The restaurant has excellent food, similarly attentive service, and a great view. And on top of all that a great location.

2026-04-16 • via Tripadvisor
L
LeaB734 • Family • Bratislava, Bratislava Region
10
Beautiful historical hotel in the heart of the city
Pros:

Great location in heart of historical city center, atmosphere around the hotel is very vivid - a lot of people in the Zocalo square, but quite quiet at night. Rooms are very nicely decorated with beautiful antique furniture. Hotel is very clean and for sure worth the value. Staff is super professional, kind and helpful. Specially, the lady in the reception (Andrea) was taking an extra mile to provide the great service, Big Thanks for that!!

2026-04-16 • via Tripadvisor
Y
yurip875 • Couples
10
One of the best hotels where we've stayed and we've stayed all over the world!
Pros:

Glamorous, friendly atmosphere... we stayed 7 nights and hated to leave. The service was warm and personal; every single employee went out og theway to make our experience lovely.
The hotel is a magnificent art deco building and the view from La Terazza restaurant is spectacular. A wonderful hotel in a vibrant city!

2026-04-16 • via Tripadvisor
Érica • couple • br
10
Conforto
Pros:

Perfeita

Cons:

Tudooo

2026-04-16 • via Nuitee
G
garysK3071DY • Couples • British Columbia
10
Glad We Stayed
Pros:

Located right on the Zocalo. Stunning atrium with the first, and still operating, elevator in Latin America. The best breakfast buffet I've ever had is included in the price, in the 5th floor Terrazzo Restaurant. If you like non-stop action during the day (the area settles down considerably at 8 pm) and history this is the place for you. The king room was spacious with a great bathroom considering it was first built in 1895. There was even a welcome message and chocolates with my name written in chocolate sauce. I'm not used to this level of service. The Zocalo is permanently covered with market areas and when we arrived it was extremely crowded. The fact the hotel is in a pedestrian only area our Uber had to drop us off a couple of blocks away and we walked the rest. It was our luck that our room faced onto a walkway where buskers performed until evening. Very good performances, but just not nap inducing.

2026-04-15 • via Tripadvisor
P
Paco Covarrubias • solo_traveller • mx
10
UN CLASICO de la CDMX
Pros:

Las instalaciones son excelentes, las habitaciones y el restaurante a la altura de su reputación.

2026-04-13 • via Nuitee
A
anabelial2024 • Family • Los Angeles, California
10
Bottomless mimosas ☺️
Pros:

Beautiful rooftop restaurant. Our family was there for Sunday brunch. Maria, Alejandro and Daniel were excellent servers. The food was delicious.

2026-04-12 • via Tripadvisor
L
Lea • extended_group • sk
10
Great place to stay, absolutely high professional staff supporting its guests, beautiful building and rooms & apartm
Pros:

Beautiful hotel building right in the historic city centre. The staff is greatly serving the guests, special thanks to lovely lady at reception- Andrea (who helped us a lot!) - and all the other kind people working here 😊

Cons:

As located in the center, it is expected that it is quite noisy outside, almost all day. But, luckily, over the night there was not disturbing noise from outside at all.

2026-04-11 • via Nuitee
E
E9759SMhectort • Family
2
Terrible food and very expensive
Pros:

The food is not good as it’s offers, coco shrimps are DRY SHRIMPS, no flavor at all, pork offered it is not fresh food and price there are higher, real cost is 20%.

2026-04-09 • via Tripadvisor
U
U6068DIfranciscos • Couples
10
Francisco
Pros:

Everybody was amazing. We can't wait to be back, and we want to methank Cynthia Gomez, Andrea Castro, Jose Luis Valadez, and Alejandro, the great bellboy. And Don Felipe Torres.
Amazing

2026-04-09 • via Tripadvisor
J
Jennifer • couple • de
8
A stunning hotel in perfect central location, but skip the breakfast and visit a local bakery instead
Pros:

That entrance speaks for itself. With two Bond movies and the series S.W.A.T. featuring that gorgeous foyer, it’s obvious that the property manages to impress. The staff were super friendly and helpful and the rooms were very comfortable and very clean. But that should really be expected from a 5 Star hotel. The rooms facing noisy streets became surprisingly quiet after 7pm and the central location right on the Zocalo was perfect!

Cons:

While fitting the style of the property, the bathrooms were a little dated (a rain shower and wand combo would have been amazing instead of the very dated single showerhead and the sinks had very poor water pressure and took forever to get warm which is probably due to old/original plumbing) but the biggest complaint is that the restaurant with stunning rooftop terrace and views of the square is no where near a comparative standard to the rest of the hotel. Due to the stunning views this has become somewhat of a tourist trap with poor quality buffet food at extortionate prices. We hoped to enjoy our daily breakfast here and while it was great that the best tables were exclusively reserved for hotel guests, the $660 brunch greatly disappointed.

2026-04-09 • via Nuitee
R
RAMIREZ • family_with_children • us
10
Pros:

The location was wonderful, the hotel very beautiful and old charm

2026-04-08 • via Nuitee
O
Orellana • couple • us
10
2026-04-08 • via Nuitee
E
Enrique • family_with_children • us
9
2026-04-07 • via Nuitee
A
Athanasia • couple • us
9
2026-04-07 • via Nuitee
R
Rosanne • couple • ca
10
A beautiful hotel dedicated to excellence and customer care in the heart of the historic centre of CDMX. An architectura
Pros:

We have stayed numerous times at the Gran Hotel. We love everything about the hotel, especially the warm attention and care we receive from Cynthia Gomez and her management team at the front desk. This hotel is our home away from home in CDMX.

Cons:

We like everything about this property!

2026-04-07 • via Nuitee