Gran Hotel Ciudad de México Zócalo View

Hotels
9.8 (1773 reviews)
Avenida 16 de Septiembre 82 , Mexico City , MX
+52 55 1083 7700

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Friendly staff
Historical charm
Good amenities
Cons:
Cleanliness issues
Service inconsistencies

Categories

Cleanliness
9.14
Some guests mentioned cleanliness issues with the bathtub.
Service
10
Most guests reported attentive and friendly service, though there were a couple of complaints.
Location
10
Excellent location in the historic center, easy access to attractions.
Room Quality
10
Spacious and comfortable rooms with classic furniture.
Amenities
10
24-hour lounge with snacks and drinks, and well-maintained facilities.
Value for Money
9.61
Considered expensive but justified by location and services.
Food and Beverage
9.65
Good quality food service but some complaints about attention to dietary restrictions.
Overall Experience
10
Overall, guests had a very positive experience and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:31

Property Description

Historic Architecture and Gourmet Dining
Experience the charm of historic architecture at our 5-star hotel in Zocalo, Mexico City. Indulge in authentic Mexican cuisine at our gourmet restaurant with stunning views of Zócalo Plaza and the National Palace.

Luxurious Amenities and Services
Relax in comfort with bathrobes, slippers, and a minibar in each guest room. Stay connected with free WiFi and unwind at the gym. Our non-smoking hotel also offers laundry services and 12 meeting rooms for your convenience.

Prime Location and Nearby Attractions
Immerse yourself in the cultural heart of the city with a stay at Gran Hotel Ciudad de Mexico. Explore the Metropolitan Cathedral, the Presidential Palace with art by Diego Rivera, and the lush gardens of Castillo de Chapultepec, all just steps away.

Book your stay now and elevate your Mexico City experience at Gran Hotel Ciudad de Mexico.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Debit Cards are accepted as a form of payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Guest Reviews

9.8
Based on 1773 reviews
Cleanliness: 9.14
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 9.61
Food and Beverage: 9.65
Overall Experience: 10
E
Eduardo • solo_traveller • us
10
Very Grand Experience.
Pros:

The view to the Zócalo. The design. The rooms. The staff. And more.

Cons:

If security is tight then you might need to walk the rest of the way to reach the hotel. This is because the hotel is close proximity to the presidential palace.

2026-09-12 • via Nuitee
N
Natalie • couple • us
10
2026-09-10 • via Nuitee
L
Luis Fernando • family_with_children • mx
10
Super Good 10/10
Pros:

everything, the room was nice, the staff was nice

Cons:

nothing, everything was nice

2026-09-09 • via Nuitee
J
JOAO PEDRO • extended_group • br
10
2026-09-03 • via Nuitee
K
Kerena • solo_traveller • mx
10
2026-09-03 • via Nuitee
G
Garcia • couple • us
10
Elegant and safe
Pros:

Excellent location and felt very safe!

2026-09-02 • via Nuitee
L
Lawrence • couple • us
10
2026-09-02 • via Nuitee
E
Encarnacion • couple • us
10
2026-09-01 • via Nuitee
T
Tata • family_with_children • fr
10
Pros:

J’ai adoré l’accueil du personel, le lieu est très bien situé et magnifique.

2026-08-29 • via Nuitee
G
Georgia • solo_traveller • us
10
2026-08-26 • via Nuitee
F
Fernando • extended_group • mx
5
Great
2026-08-25 • via Nuitee
D
Deusa 1865 • solo_traveller • gt
10
2026-08-24 • via Nuitee
M
Manuel • couple • us
10
2026-08-22 • via Nuitee
M
Mariela • extended_group • mx
10
2026-08-22 • via Nuitee
V
Vernadette • extended_group • us
9
Excellent, centrally located beautiful hotel.
Pros:

Location- steps from Zocalo, Cathedral, Templo Mayor!
Beautiful Tiffany glass ceiling! Spacious bedroom and bathroom.

Cons:

Old bedroom, old beds, not enough bedsheets.

2026-08-21 • via Nuitee
N
Nicole • couple • us
10
2026-08-21 • via Nuitee
G
Gisela • couple • us
10
Had a marvelous stay in Ciudad de Mexico at the Gran Hotel
Pros:

The fin de siecle decor. The access to the center of the city.

Cons:

Nothing

2026-08-20 • via Nuitee
M
Marisol • extended_group • jp
9
Muy buena elección!
Pros:

El hotel es bellísimo y me encanta que han conservado el edificio con la arquitectura y diseño original.
La ubicación es excelente porque estás a un paso del zócalo y en nuestro caso tuvimos un evento ahí en el centro de la ciudad, así que hospedarnos ahí fue perfecto porque, hubo una manifestación y cerraron las calles para entrar al centro de la Ciudad, pero como estábamos en este hotel pudimos caminar por 6-9 minutos sin ningún problema al lugar del evento.
Las habitaciones son enormes!
El personal de la recepción fue muy amable y atento.

Cons:

Una de las habitaciones que reservamos tenía un olor muy desagradable. Olía a sucio y viejo.
Tenía alfombra y se veía muy descuidada y vieja, seguramente era de donde se despedía el olor tan desagradable.
Sería muy bueno que cuidaran esos detalles de remodelación o mantenimiento para dar una mejor atención e impresión a los huéspedes.
Las toallas están muy percudidas y dan muy mal aspecto.
El restaurante del desayuno también se ve muy descuidado, necesita una buena remodelación.

2026-08-18 • via Nuitee
S
Simone Nicole • couple • ch
8
Es lohnt sich
Pros:

Lage, Innenhof und Aussicht

Cons:

Kellner im Restaurant nicht freundlich

2026-08-18 • via Nuitee
C
Camelia • extended_group • us
9
2026-08-16 • via Nuitee