Quality Inn & Suites Matteson near I-57

Hotels
•
Quality Inn
5.9 (643 reviews)
21050 Matteson Avenue , Matteson , US
+1 708-252-7546

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenient location near expressway and many restaurants
Close to family/home for some guests
Some guests found rooms comfortable and property clean on certain stays
Several reports of friendly/helpful staff
Cons:
Strong unpleasant odors in lobby/rooms/elevators (sewage/vomit)
Poor cleanliness: stains, dirty bedspreads, roaches and at least one bed-bug incident
Inconsistent or rude front desk handling; deposit/ refund delays
Breakfast very limited and low quality (bread, cereal, waffles/toast)
Noise issues (music at 4am, thin walls, can hear neighbors)
Room maintenance problems: broken keys, missing door parts, scratched furniture
Slow elevator
Inconsistent housekeeping (missing toilet paper, rooms not ready at check-in)

Categories

Cleanliness
2.2
Multiple reviews report strong negative cleanliness issues: persistent unpleasant odors (sewage/vomit), dirty bedspreads, stains on carpet and nightstands, roaches and at least one bed-bug incident — overall poor housekeeping and room sanitation.
Service
9.5
Mixed reports but several guests specifically praised friendly/helpful front-desk staff on some stays; staff described as 'pretty chill' or 'really friendly' in multiple reviews. (Some criticisms exist for inattentive or rude handling in isolated incidents.)
Location
10
Consistently praised: convenient location next to the expressway, close to many restaurants and stores, and near family/home for several guests.
Room Quality
3.3
Room problems noted repeatedly: stains, scratched/nightstand damage, missing door parts, worn furnishings, intermittent lack of supplies (toilet paper), thin walls and noise; one severe bed-bug incident reported.
Amenities
6
Basic amenities exist (breakfast offered, elevators), but functionality and quality issues were reported (very limited/bad breakfast selection, slow elevator). Amenities are present but underwhelming.
Value for Money
3.4
Several guests felt poor value due to cleanliness and service failures (bed-bug incident, partial refunds, deposit delays) despite a low price; overall value judged low.
Food and Beverage
3.2
Breakfast repeatedly described as poor and repetitive (bread, cereal, waffles, toast) with limited selection and low satisfaction.
Overall Experience
9.6
Mixed overall: many operational and cleanliness failures reported, but multiple guests stated the property was better than expected, found rooms comfortable, and appreciated location and some friendly staff; overall experience skewed positive in several stays despite notable negative incidents.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Modern Amenities
Quality Inn & Suites Matteson offers modern amenities such as a fitness centre and complimentary hot breakfast, ensuring a comfortable stay for all guests.

Convenient Facilities
Guest rooms are equipped with essential facilities like a flat-screen TV, microwave, refrigerator, and coffee maker, providing convenience and comfort during your stay.

Ideal Location
Located just off Interstate 57, our hotel is conveniently close to popular attractions like Hollywood Casino Amphitheatre and Odyssey Fun World, making it the perfect choice for both leisure and business travelers.

Book your stay at Quality Inn & Suites Matteson near I-57 for a relaxing and enjoyable experience.

Important information:

Upon check-in, photo identification and a credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that this property can accommodate dogs but will not accommodate other types of pets.

Please inform the property in advance of your stay if you plan to bring a dog.

Please note that the property can only accommodate pets with a maximum weight of 14 kg or less.

When travelling with a pet dog, please note that an extra charge of USD 20 per pet, per night applies, with a maximum stay with a dog of 3 nights only.

Please note that a maximum of 1 dog is allowed per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    Adults stay for US$25 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

5.9
Based on 643 reviews
Cleanliness: 2.2
Service: 9.5
Location: 10
Room Quality: 3.3
Amenities: 6
Value for Money: 3.4
Food and Beverage: 3.2
Overall Experience: 9.6
D
Dawson • family_with_children • us
2
Cons:

They put me out on my 2nd. Day of a 2day stay,with no refund.

2026-11-03 • via Nuitee
J
Jordo’n • couple • us
5
It was cool just need carpets cleaned or something
Pros:

The bed was comfortable

Cons:

The hallway smells bad

2026-11-01 • via Nuitee
B
Bobby • couple • us
1
2026-10-29 • via Nuitee
A
Allen • family_with_children • us
2
Pros:

He did not work correctly, iron was raggedy. How's keeping did I pick up trash. Additionally our keys would constantly stop working.

Cons:

Location.

2026-10-29 • via Nuitee
R
Rory • solo_traveller • us
5
I wouldn’t stay here again.
Pros:

Convenient location, comfortable bed, OK breakfast

Cons:

Unpleasant smells, music blasting at 4 am, inattentive front desk staff

2026-10-29 • via Nuitee
J
Junho • family_with_children • us
5
2026-10-25 • via Nuitee
E
Erika • solo_traveller • us
2
Pros:

Breakfast options were bread and cereal each day. Bed spread was dirty. The whole place had a bad odor. Plus they have roaches.

2026-10-23 • via Nuitee
S
Sylvia • couple • us
10
2026-10-18 • via Nuitee
F
Fletcher • solo_traveller • us
10
2026-10-18 • via Nuitee
G
Gloria • family_with_children • us
6
It was ok.
Pros:

Close to my family’s home.

2026-10-17 • via Nuitee
B
Blake • solo_traveller • us
10
2026-10-15 • via Nuitee
L
LaShonda • solo_traveller • us
5
We came to town for my mother in-laws funeral. Last minute booking and not
Pros:

Close to a lot of restaurants.

Cons:

Stains on carpet, night stands scratched up night stands.
Missing parts to the room door.

2026-10-15 • via Nuitee
M
Meredith • family_with_children • us
8
This hotel was much better than the last hotel that I have been to.
Pros:

I like that the property was clean. It was next to the expressway and stores.

Cons:

There was a bad smell on the floor. Maybe it took them a while to remove the smell from someone throwing up. Otherwise it was ok.

2026-10-13 • via Nuitee
M
Marsha Bennety • family_with_children • us
8
Some what of an improvement!
Pros:

Location was in a great spot. Not too far from restaurants and stores

Cons:

This was my second time staying. The first time I had a issue with the cleanliness of the rooms. Although there was some improvement, the room was still dirty (Tub and toilet! Especially the toilet) Plus this time, there was no toilet paper in the bathroom! I had to ask for some! Lastly upon my check in at 3:45pm my room was not ready! Had to wait for them to get the room prepared.

2026-10-13 • via Nuitee
A
Arebalo • extended_group • us
5
Cons:

The breakfast was very bad. Nothing but waffles and toast.

2026-10-12 • via Nuitee
A
Angela • couple • us
7
Pros:

Location

Cons:

The smell of sewage

2026-10-10 • via Nuitee
T
Tiara • solo_traveller • us
8
2026-10-08 • via Nuitee
D
Damon • solo_traveller • us
7
2026-09-19 • via Nuitee
M
Michelle • solo_traveller • us
5
2026-09-17 • via Nuitee
R
Ryan • solo_traveller • us
1
Pros:

There was a horrible smell in the lobby and elevators like sewage or something.Also It has been several days and they haven't returned my deposit

Cons:

There was a horrible smell in the lobby and elevators like sewage or something.Also It has been several days and they haven't returned my deposit.So be aware if you stay here they will take their time returning your $150.00

2026-09-16 • via Nuitee