Hotel Da Gale

I booked this hotel one day prior to our arrival
I sent several messages through Expedia, Facebook and email to let them know we would be checking in late after midnight.
When we arrived to the property at 12:30 am by cab
The clerk at the front desk said we no longer had a reservation
He said since we did not check in during check in hours of 4 pm- 8 pm our reservation was automatically canceled . I showed him the texts and emails I sent during the day to inform of our late arrival
He did not care
I asked why all 3 days would be canceled
He said that is the hotel policy and there is a no refund policy
We were stuck with nowhere to go at 1:00 am in Portugal
He did not care at all
Never apologized or offered any help as we had to carry heavy suitcases back up 20 stairs
What a disappointment
I would recommend others to book elsewhere

I booked this hotel then read the review and panicked!i dont think they stayed in the same hotel as us!lovely lady on reception greeted us,room spotlessly clean,breakfast was an added bonus!
The views must be some of the best in albufeira!lots of lovely areas to sunbathe too and nice pool.
We would definitely stay here again!

Ok i suppose

This so called Hotel is a farce. I only booked it because my favourite Hotels were fully booked. My room, 406, was so small that with 2 single beds in, it was impossible to open the door to get in. I tried pushing the beds closer to the opposite wall, only to be unable to do so, because of a bedside table. I got washed having travelled all day. As per normal I put the used towel in the shower. The maid came in next day, and re-hung the same towel. The highlight is breakfast..
A choice of 2 cereals, followed by bread and jam. Watch out the Savoy.

I rarely leave negative reviews, but my experience at Hotel da Galé was so poor that I feel compelled to warn others.

The room I was given bore no resemblance to the photos online. The smell was damp, and the bathroom had mould and peeling paint.

The beds are old and sagging, which would make sleeping difficult.

Service didn’t improve the situation. Staff were dismissive when I raised concerns.

I decided to leave the property and stay elsewhere.

Avoid this place.

Even though it is advertised with parking included, you are on your own finding a parking spot off street ( that was we were told at night when we came back to this place). At 31 degrees, no fan, no window screen with tons of flys outside the window.

Very Dated, remind me of my 1st Holiday on Greece in the 1980s

Super Réceptionnistes aux petits soins toujours prêt à rendre service, hôtel avec beaucoup trop de marches pour les personnes âgés ou handicapés. Chambre un peu trop chargé, le tableau du bateau aurait suffit, ptt terrasse dommage qu'il y a une odeur d'égout quand on dehors. Manque de variétés au ptt déjeuner : 1 sorte de croissant, 2 sortes de tartines de 🍞, 1 sorte de boule de 🍞, 1 ptt plateau de fromage (gruyère) et 1 ptt plateau de jambon sans oublier le panier de pommes. Côté piscine 3 transat pour tout le monde.
Sinon hôtel bien situé près de la plage et de la vieille ville, arrêt de bus pas très loin .
Très belles vues sur la ville

I felt I should write a review after reading lots of bad reviews about this hotel, as I had a very pleasant stay.
The hotel is very basic and doesn't have air conditioning but I knew this before booking. My room didn't get a lot of sun and the temperature was fine. It is clean and there were cleaners working all the time. There are a lot of steps in it but I didn't have a problem with that, there is an elevator.
All the photos the hotel provides are exactly how it is. There is a lovely view from the pool and breakfast area. Breakfast was basic, as expected but enjoyable due to the lovely views. It is in an elevated position above the old town, so I would usually walk to the town, which isn't far and get an uber back, which was €4.
The lady at reception was very pleasant.
Overall, I knew what I had booked before I arrived and I didn't expect five star facilities at a two star hotel. Also I was travelling on my own and felt safe.

This property was very unsafe with MANY steep steps upon entering and around the property. The moment you walk in STEEP STAIRS down just to get to reception desk. There is a USELESS elevator you need to take steps up to access. It is VERY dangerous with luggage and the male staff will NOT assist you and we were two ladies in our fifties. There was ONE young LADY who offered to help dragging luggage up the many steps!

NO air conditioning OR fans! They lied about having fans and getting one to us and it was smoldering hot. The rooms are small and not comfortable!

We encountered MANY people with the same complaints and the male staff were RUDE and unaccommodating!

Hotel is also on a steep hill not far from old town but at least 15m UP HILL on cobblestone streets.

WOULD NOT RECOMMEND!

Avoid at all costs!! No air conditioning, entire room smells strongly of mold, our room had no power outlets, sketchy neighbourhood, bed sheets had stains.

I liked the top roof terrace with the view of the Albufeira bay.
The hotel management hides from potential clients the fact that it sells some rooms without real windows, but openings to a closed patios with glass roofs on the top, which makes the room air impossible for exchange, stale and very hot. Making guests spend a night in such place during a hot summer is a torture .Those very tiny rooms with filthy air are suitable for storages not hotel rooms. Still the quests are charged between 165 euros during the week to over190 euros on weekend per night. It is so indecent, real rip off. It was very hard to make the manager change the room for a more appropriate one. Also there is a shortcut staircase from the reception to the street below, which is used by very noisy quests, coming from the parties in the middle of the night, so the sleep is interrupted several times every night. Also the reception in about 25 steps below the ground level, no elevator was built, so if a guest has a heavier luggage he/ she must carry it down, when coming to and up, when leaving the hotel. It was my first and last time in that hotel.

The staff is very kind and helpful!

Hostal antiguo sin reformar pero no está en muy mal estado. Muchas escaleras y mala distribución. Camas cómodas, baño reformado. Balcón en la habitación. Desayuno básico. Sin aire acondicionado.
Está en una colina y hay que subir una gran cuesta y escaleras empinadas. Aparcamiento relativamente fácil por los alrededores.

The hotel is in a great location, quiet with a walking distance to Albufeira old town and local beach. The view from my room to the beach was amazing. The hotel looks old but well maintained. The staff at reception were super helpful and attentive.

The location was lovely but you pay for what ya get, which was basic. No air con, basic breakfast but was content with it, maybe could have had boiled eggs or yogurts. No lift so not suitable if you have a disability, staff helpful but didn't like that they didn't change towels everyday but understand the logic.

Maybe my fault when booked the room. Room to small. Inside view. Very hot no fan or air-conditioned and very low privacy.

The room was damp!!
It smelt damp!!

I should of asked to move rooms.

The worst hotel in the world left me stranded after I contacted them via delayed flight! I am a solo female traveler. They cancelled my reservation and wouldn’t let me check in. Nothing was open and I was stuck. They scam travelers and keep their money! I notified the police and have report and also contacted my bank! Karma will get your mother, grandma and female members of your family for what you did to me!

The stay was amazing , the girl at reception was very helpfull. The only issue we had the television remote wasn't working .