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Facilities
Property facilities
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Meeting rooms
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Full-service spa
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Fitness facilities
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Health or beauty spa nearby
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Express check-out
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Health club
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Nightclub
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Free WiFi
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Swimming pool
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24-hour front desk
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Luggage storage
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Express check-in/check-out
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Sauna
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Concierge service
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Steam room
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Elevator
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Fitness facilities
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Free airport transportation
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ATM/banking
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Gift shops or newsstand
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Conference space
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Breakfast available (surcharge)
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Health club
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Nightclub
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Safe-deposit box at front desk
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Multilingual staff
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Free newspapers in lobby
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Porter/bellhop
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Express check-out
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Limo or town car service available
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Full-service spa
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Meeting rooms
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Smoke-free property
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Express check-in
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Tours/ticket assistance
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Free wired internet
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Conference center
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Snack bar/deli
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Free self parking
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Free valet parking
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Computer station
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Airport transportation - pickup (surcharge)
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Banquet hall
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Health or beauty spa nearby
Review Highlights
Categories
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Property Description
Luxurious Spa and Recreational Amenities
Indulge in massages, body treatments, and more at our spa, while also enjoying our nightclub, health club, and outdoor pool.
Dining and Entertainment Options
Savor international cuisine at Docklands or try 24-hour room service. With multiple coffee shops, bars, and lounges, there's no shortage of delicious options.
Convenient Location and Upscale Accommodations
Centrally located near major attractions, our hotel offers spacious rooms with modern amenities like minibars, LCD TVs, and complimentary Wi-Fi.
Ready to experience luxury and comfort at Grand Excelsior Hotel Bur Dubai? Book your stay now for an unforgettable experience!
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
Property Policies
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Pets
Pets not allowed
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Check-in & Check-out
Contactless check-out is available
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General
Professional property host/manager
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Check-in & Check-out
Contactless check-in is available
Location
Guest Reviews
The staff was very cooperative. We accidentally lost our bag full of gold and passport but security named om parkash helped us find that.
I had a great experience at the Grand Excelsior Hotel, and a big part of that was because of Hassan and Ahmed.
From the moment we arrived, they handled everything with professionalism and genuine warmth. No fake smiles, no attitude — just real hospitality. They were quick to assist, patient with our requests, and made sure everything was smooth, especially during check-in.
What stood out was their attentiveness. They didn’t just do their job; they actually cared that we were comfortable. Small things — helping with access issues, guiding us properly, responding fast — made a big difference.
If you’re staying at this hotel, you’re in good hands with Hassan and Ahmed. They represent the place well.
All things very good hospitality service😀 good food especially Indian cuisine , staff service is exceptional especially front office team and banquets team .
Experience to very good room is 💯
Very good service all staff very helpful especially reception Faisal he keep my luggage
Best experience I ever seen😎😎
best experience i ever seen 😎
16 of us stayed here for 8 days, this is a busy hotel, we got there for 11.45am check in time was 3pm so a bit of a wait however some of our rooms were ready by 2/2.30pm, would advice to make sure your flights align with this. The rooms were large & spacious you have a kettle, tv & a fridge, however the bathrooms need to be updated. Myself & my mother had to change rooms as the toilet was leaking in their defence they gave us a better room. The pool area was good but small, could do with more sun lounges, the sauna & steam room need updating. WiFi was very good & the breakfast was enjoyable. The staff were wonderful brilliant service especially the night manager Ahmed gave us a late check out for 3 rooms without charge & one of our party is disabled she lost her wheelchair gloves, he let her use his phone to buy new ones from Amazon which came in 15 minutes & he didn’t let her pay for them. My recommendations are update the bathrooms/bedrooms, advertise you are disabled friendly, offer early check in where possible & have a kids club for younger children. Would stay here again once the bathrooms are update 🙂
Good service and nice way to talk
TTTTThe service is just wow, and the cleanliness is super. The hostesses are just a bomb. Thank you so much for such a great job
Beautiful amazing Location. Beautiful room and good service.good food. Excellent customer service, and friendly people.
Excelent housekeeping from Mofizur. Realy nice and kind cleaning service, good food and great location. We will come back next year to this hotel!
Very good staff and well behaved well cleaned
Very responsive staff and good behaviour
We had a great stay at the hotel! Staffs, specially in the reception are very friendly and accommodating!
I had a wonderful stay, and I especially want to commend the housekeeping staff Mr Robin such a wonderful person were very nice, professional, and attentive to detail. My room was always spotless, fresh, and perfectly organized. His hard work truly made my stay more comfortable. Thank you for the excellent service
Location is nice great atmosphere rooms are spacious
Very well maintained rooms and good hospitality
Outstanding Services from the Front Office Team Reynaldo Hanif gem abrar derri mary khursheed lwin cris Ali Myst and mr ekramy I will keep on coming back in this Hotel behause of them.
A comfortable and well-maintained hotel with excellent service, friendly staff, and a welcoming atmosphere. Ideal for a relaxing and pleasant stay.
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