Grand Excelsior Hotel Bur Dubai

Hotels
•
Grand Excelsior
8.6 (232 reviews)
Kuwait Road - Bur Dubai, Dubai, 121545 , Dubai , AE
971-4-3599992

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Health or beauty spa nearby
Express check-out
Health club
Nightclub
Free WiFi
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good food quality
Helpful staff (some)
Cons:
Poor maintenance and cleanliness
Unprofessional service from certain staff

Categories

Cleanliness
7.89
Several negative mentions regarding poor maintenance and cleanliness issues.
Service
9.16
Mixed feedback; some staff provided good service while others, particularly Mr. Johnson, were unprofessional.
Location
8.9
The hotel is conveniently located but the experience was overshadowed by other issues.
Room Quality
7.35
A complaint about excessive brightness in the room impacting sleep quality.
Amenities
8.88
Not specifically mentioned; assumed standard quality for this hotel tier.
Value for Money
8.84
Not specifically mentioned; assumed standard quality for this hotel tier.
Food and Beverage
8.89
General positive mentions of food quality.
Overall Experience
8.86
Mixed overall experience with both positive and negative elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:25

Property Description

Luxurious Spa and Recreational Amenities

Indulge in massages, body treatments, and more at our spa, while also enjoying our nightclub, health club, and outdoor pool.

Dining and Entertainment Options

Savor international cuisine at Docklands or try 24-hour room service. With multiple coffee shops, bars, and lounges, there's no shortage of delicious options.

Convenient Location and Upscale Accommodations

Centrally located near major attractions, our hotel offers spacious rooms with modern amenities like minibars, LCD TVs, and complimentary Wi-Fi.

Ready to experience luxury and comfort at Grand Excelsior Hotel Bur Dubai? Book your stay now for an unforgettable experience!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

Location

Guest Reviews

8.6
Based on 232 reviews
Cleanliness: 7.89
Service: 9.16
Location: 8.9
Room Quality: 7.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 8.86
S
SarachandraBose • solo_traveller • ae
10
2026-07-04 • via Nuitee
S
SarachandraBose • solo_traveller • ae
10
Pros:

All the staff in the hotel, especially Mr. Ibrahim, Derri, Gem, and Rey were exceptionally helpful.

2026-07-04 • via Nuitee
P
Prasanth • solo_traveller • ae
3
Pros:

Location and hotel is good.

Cons:

Facility very bad
Toilet condition very bad

2026-07-04 • via Nuitee
S
Srija • solo_traveller • ae
9
2026-07-04 • via Nuitee
M
Mohammed • solo_traveller • in
10
Pros:

I would like to sincerely appreciate the front desk lady Ms. Derri & Ms. Gem for her outstanding hospitality and professionalism. Both were welcoming, courteous, and always ready to assist with a smile. Their friendly attitude made my stay comfortable and enjoyable. Thank you for providing such excellent customer service. Keep up the great work!

2026-07-04 • via Nuitee
S
SarachandraBose • solo_traveller • ae
10
2026-07-04 • via Nuitee
T
Thomas • solo_traveller • ae
10
2026-07-04 • via Nuitee
H
Harjit • solo_traveller • gb
9
Pros:

The whole staff are was very polite and cooperative, especially the staff in the restaurant and Mr. Danish at the reception.The porter Mr. Phillip was also very helpful.This was our third stay this year here and we have booked another in September.Strongly recommend everyone.Good value for money.

Cons:

Fixed shower. And there is some scope of improvement in cleaning side.

2026-07-04 • via Nuitee
H
Hanife • couple • tr
4
Ik zal niet nog een keer boeken
Pros:

Personeel
Late check out gekregen

Cons:

Hotel gebouw sterk veroudert

2026-07-02 • via Nuitee
T
Tushar • family_with_children • om
1
2026-07-02 • via Nuitee
A
Ammar • solo_traveller • ps
10
Pros:

All was perfect

2026-07-02 • via Nuitee
A
Armie • couple • ph
10
Pros:

Clean and staff

Cons:

Nothing

2026-07-01 • via Nuitee
Y
yonis • solo_traveller • om
8
Pros:

الاقامه ممتازه والغرفه نظيفه والاكل لذيذ شكرا لكم

2026-06-30 • via Nuitee
S
Sanjeev • solo_traveller • ae
7
2026-06-30 • via Nuitee
J
Javith • solo_traveller • ae
10
Pros:

We had a very great stay at the hotel. Hotel staff are wonderful. Breakfast was very good. We stayed in suite room whc very affordable and comfortable.

Cons:

Music was load.

2026-06-29 • via Nuitee
N
Noushad • couple • ae
10
2026-06-29 • via Nuitee
P
Praveen KUMAR • family_with_children • ae
10
Pros:

Mr. ABRAR AND JEM SUPPORT A LOT AND VERY HAPPY WITH THE SERVICES VERY MUCH RECOMMENDED

2026-06-29 • via Nuitee
N
Noushad • couple • ae
9
2026-06-29 • via Nuitee
V
VIJAY • solo_traveller • in
10
2026-06-29 • via Nuitee
S
Santhosh kumar • couple • in
9
Mr. Reynaldo and staff customer service was excellent
Pros:

Excellent location
Good Service by Mr. Reynaldo

Cons:

Nothing much

2026-06-28 • via Nuitee