Best Western Plus Downtown Tacoma

Only 2 elevators. One was down and the other one went down just before we were leaving for the concert.
Long waits for the elevator.

Arrived with my mother who is in a wheelchair. Tried to take the elevator up to the third floor where they put us and someone got stuck in it right before we got on. They had mentioned having issues and the other elevator was not working at all. So I had to help my mother up the stairs to the lobby and then go back and lift the wheelchair all the way up them. Then asked to be put in a ground floor room and couldn't so had to help her up three more flights of stairs and then come back for the chair which is not light weight. All of this while trying to get ready to attend a concert at the dome. If you are going for a concert it's a good location. But the construction mess between the lobby and the stairs and the elevator issue were very unpleasant. They're lucky my mom can kind of get around without the chair or we'd have had to go somewhere else or drive the two and a half hours home after the concert with no notice because their ADA tools are NOT UP TO CODE.

Location is right across from a drug rehab/mental health clinic so I didn't feel safe walking around the outside of the property with the types of people hanging around the area.

The heater in the room wasn't working it was blowing fan cold

$

k el elevador noservia y yo estaba en el 3 pisoo

Elevator didn’t work. They don’t bring that to your attention prior to you arriving so you have no opportunity to cancel and rebook somewhere. You have to deal with everything right then in there. Not a good policy not a good practice. Actually quite non-ethical.

Having to climb stairs because of broken elevators. Finding a raw, in shell, egg in the ice bucket. Temperature in room was hit and miss.

Elevator not working

The elevators were out and we were on the 5th floot

The area is sketchy, when we arrived to the hotel they informed us the elevators were down. We signed an agreement that we understand but we didn't realize just how much of a hassle this would be ontop of our lousy stay. The whole bottom floor was under construction which you have to walk through to access the stairway. We were put on floor 3. The room itself feels more out together then the ground for, but upon our stay at night, the toilet stopped flushing, even after messing with the inside it didn't work. It was too late for us to want a repair person in the room so we went to bed, excited for our only day that weekend to sleep in.
But we couldn't.
At 6am a dog in a room somewhere next door incisintly began to bark. We gave them 10-15 minutes to stop But they would not, so we called front desk
No one picked up. For the next hour the dog barked nonstop and we called front desk two more times. Still no one picked up.

We were upset we couldn't sleep, but at this point we were up, so we decided to check out and get out of this hotel. We checked out of front desk and told them of our problems and the lady said that she's sorry and that the calls must have happened before her shift started and the other guy was busy.
She just said thar ask she could have done for us was move our rooms. At 7am in the morning and needing to check us out so soon, it's a bogus offer considering we'd be better leaving, so we did so.

It all around was a messy experience that i'm upset I payed full price for. That was not the quality of experience that was worth that much money, and I fully regret choosing this hotel.
Honestly, it makes me want to give up on the Best Western Chain.

Really good breakfast