Comfort Inn & Suites Cuyahoga Falls - Akron

Hotels
•
Comfort
8.3 (1024 reviews)
1420 Main Street , Cuyahoga Falls , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff and strong customer service
Consistently praised breakfast
Convenient/good location for attractions and campus
Comfortable beds and generally clean rooms in many reviews
Good value for the price (budget-friendly)
Cons:
Maintenance issues: worn/lifting flooring, broken ice machine, outlet and elevator problems
Cleanliness problems reported in some rooms: smoking smell, stains on walls, one report of hotel being dirty/under construction
Room-specific issues: noisy AC, low toilet in alleged handicap room, lumpy beds, poor water pressure
Amenity failures and accessibility concerns (cloudy pool, in-room Wi‑Fi dead, missing/incorrect handicap room)

Categories

Cleanliness
7.6
Many reviews mention the property and rooms were clean, but there are several complaints about smoking smell, dirty/broken flooring, stains on walls and at least one report of the hotel being dirty/under construction.
Service
8.9
Service is frequently praised: friendly, helpful staff, night clerk and breakfast attendants cited for excellent customer care and assistance with a handicapped guest.
Location
8.7
Multiple guests note a convenient/good location for attractions and campus; one guest expected to be closer to the falls (user error) but overall location is cited positively.
Room Quality
7.6
Mixed reports: some rooms described as spacious and comfortable, others noted outdated decor, lumpy beds, noisy air conditioning, low toilets in an incorrectly assigned handicap room, stains on walls and poor water pressure.
Amenities
8.1
Breakfast is consistently praised, but other amenities show issues: cloudy pool, broken ice machine, spotty in-room Wi‑Fi, and public-area maintenance problems (elevator, flooring).
Value for Money
8.6
Several guests report the hotel offers good value for the price and is a solid budget option; one guest complained about an unexpected payment-on-arrival policy via booking.com.
Food and Beverage
9
Breakfast receives repeated strong praise (described as excellent and better than many hotels), with staff providing good service at breakfast.
Overall Experience
7.9
Overall impressions are generally positive due to service, location and breakfast, but tempered by recurring maintenance, cleanliness issues and isolated very negative experiences that reduce the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:18

Property Description

Convenient Location & Modern Amenities
Located just off Route 8 and close to Cuyahoga Valley National Park, the Country Inn & Suites By Carlson Cuyahoga Falls offers free Wi-Fi, a hot tub, and an indoor pool for a comfortable stay.

Comfortable Rooms with Essential Features
Each room includes a flat-screen cable TV, microwave, and refrigerator, along with an en suite bathroom and hairdryer, ensuring a relaxing experience for guests.

Well-Equipped for Business & Leisure
With a fitness centre, meeting space, business centre, and laundry facilities, this hotel caters to both business and leisure travelers. Explore Gorge Metro Park nearby or visit the Akron Art Museum just a short drive away.

Book your stay at Country Inn & Suites By Carlson Cuyahoga Falls for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLE

Location

Guest Reviews

8.3
Based on 1024 reviews
Cleanliness: 7.6
Service: 8.9
Location: 8.7
Room Quality: 7.6
Amenities: 8.1
Value for Money: 8.6
Food and Beverage: 9
Overall Experience: 7.9
A
Aaron • family_with_children • it
8
2026-10-28 • via Nuitee
J
Justin • family_with_children • us
10
2026-10-28 • via Nuitee
H
Herbert • couple • us
10
A great place to stay in that area.
Pros:

Clean and convenient.

Cons:

Our room had the smell of smoking in it.

2026-10-26 • via Nuitee
C
Christopher • family_with_children • us
8
2026-10-17 • via Nuitee
C
Cristina • family_with_children • es
8
2026-10-13 • via Nuitee
T
Teri • couple • us
9
Cons:

The pool water was cloudy, so we did not use it. That was disappointing.

2026-10-12 • via Nuitee
K
Kara • extended_group • us
10
2026-10-11 • via Nuitee
D
David • couple • us
9
2026-10-11 • via Nuitee
K
Kristen • couple • us
8
Pros:

The rooms were very spacious

Cons:

A bit outdated and flooring dirty and broken

2026-10-10 • via Nuitee
T
Todd • couple • us
8
A good clean place to stay, everthing works as expected, but needs a little TLC.
Pros:

Great location, staff and the property was very clean.

Cons:

The property was a little dated and need of maintenance. But everything was functional and worked as expected.

2026-09-18 • via Nuitee
G
Goddard • solo_traveller • us
10
2026-09-18 • via Nuitee
E
Elizabeth • solo_traveller • us
8
Comfortable
Pros:

Great customer service. Comfortable bed with lots of pillows

Cons:

Wifi did not work inside my room #223. It worked perfectly in the Hallway and lobby, but no signal inside the room

2026-09-16 • via Nuitee
D
Dennise • solo_traveller • us
8
2026-09-16 • via Nuitee
D
Dominic • extended_group • us
10
It was a pleasure staying at the hotel.
Pros:

Everything was great. I am sorry about not remembering the employee names. But the female night Clerk, who greeted us and checked us in, on the evening of September 11th was very Friendly, and immediately made us feel at home.
Since I am handicapped, the next morning, one of the lady continental breakfast employees graciously helped me obtain my food, and take it to my seat.
Not a problem with parking.

Cons:

Can not say anything bad.

2026-09-14 • via Nuitee
J
Jerreinn • couple • us
1
Pros:

The fact that there isn’t a note that says I’d have to pay a fee on arrival is awful 0/10 hate booking.com

2026-09-12 • via Nuitee
E
Eric • couple • us
9
2026-09-12 • via Nuitee
J
J • solo_traveller • us
8
Great Basic Stay
Pros:

Breakfast was great! It was quiet!

Cons:

General maintenance needs improvement ... Broken ice machine, outlet in the bathroom did not work.

2026-09-11 • via Nuitee
T
Taylor • extended_group • us
7
Awesome time!
Pros:

Breakfast was excellent! Better than most hotels I've stayed at to be honest.

Cons:

Rooms had red sauce or something on the walls & the water pressure was terrible.

2026-09-11 • via Nuitee
C
Christina • solo_traveller • us
10
Very nice
Pros:

It was clean, staff were so nice, breakfast was good, the price was worth it and the bed was so comfortable I slept like a rock

Cons:

I didn't get to see the neighborhood

2026-09-08 • via Nuitee
K
Krista • extended_group • us
7
It was ok , staff was nice
Pros:

The Breakfast lady was really nice .

Cons:

The Bed ! It was lumpy an not comfy

2026-09-04 • via Nuitee