Best Western Plus Newport News

Hotels
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Best Western Plus
7.4 (467 reviews)
500 Operations Drive , Newport News , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Quiet atmosphere
Cons:
Cleanliness issues
Maintenance required
Inconsistent room quality

Categories

Cleanliness
5.86
Multiple complaints about cleanliness, including dirty rooms and mold issues.
Service
8.83
Staff received positive feedback for being helpful and friendly.
Location
8.37
Location was frequently mentioned as a positive aspect.
Room Quality
6.32
Concerns about bugs, musty smells, and some furniture needing maintenance.
Amenities
6.85
Some amenities were lacking such as coffee and hair dryers.
Value for Money
6.31
Some guests felt the hotel was overpriced for the quality received.
Food and Beverage
8.86
Breakfast received positive reviews for quality and variety.
Overall Experience
7.83
Most guests expressed a willingness to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:34

Property Description

Convenient Location
Located just 2 miles from Newport News/Williamsburg International Airport and close to major attractions, Best Western Plus Newport News offers easy access to everything you need.

Comfortable Rooms and Amenities
Relax in our classic rooms equipped with a large work desk, sofa, microwave, refrigerator, and coffee maker. Stay entertained with cable TV and HBO, and stay connected with free Wi-Fi. Enjoy the convenience of a spa bath, gym, and outdoor pool with a sun deck.

Deluxe Services
Start your day with a complimentary continental breakfast and take advantage of our business center. With the Virginia Air and Space Museum just a short drive away, your stay at Best Western Plus Newport News is sure to be memorable.

Book your stay now and experience the best of Newport News!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 467 reviews
Cleanliness: 5.86
Service: 8.83
Location: 8.37
Room Quality: 6.32
Amenities: 6.85
Value for Money: 6.31
Food and Beverage: 8.86
Overall Experience: 7.83
E
Elegria • couple • us
7
2026-02-10 • via Nuitee
T
Tangela • solo_traveller • us
8
But overall, my stay was very pleasant. I really enjoyed it and look forward to staying there again.
Pros:

It was nice, quiet, very clean. The staff was awesome The breakfast was very good and fresh daily.

Cons:

The only complaint I will say about is on the first floor. There was a uncomfortable smell for the first six rooms in the hallway.

2026-01-03 • via Nuitee
I
Ines • couple • us
9
Comfortable and good value
Pros:

Dog friendly, on site parking, free breakfast and close to many shops and restaurants

Cons:

There was no coffee in the room and no hair dryer

2025-12-30 • via Nuitee
J
Jennifer • family_with_children • us
1
Pros:

Location

Cons:

The first room they gave us was dirty then they switched rooms and there was no blankets on one bed, no extra toilet paper and the TV didn't work.

2025-12-30 • via Nuitee
L
Lynn • solo_traveller • us
5
Just ok, but not too expensive, so…
Pros:

Convenient

Cons:

Found bug in room, cable had to be set by staff

2025-12-28 • via Nuitee
J
Joseph • couple • us
10
2025-12-14 • via Nuitee
S
Sade • couple • us
10
2025-12-06 • via Nuitee
C
Carlos • solo_traveller • us
8
2025-12-04 • via Nuitee
A
Amber • family_with_children • us
10
2025-12-03 • via Nuitee
F
Florencio • couple • us
7
2025-11-10 • via Nuitee
O
Oxendine • extended_group • us
7
2025-11-09 • via Nuitee
F
Faranak • family_with_children • us
5
Pros:

Shower

Cons:

Black mold on wall. Couldn't watch TV because of no internet connection and smart TV!!

2025-11-08 • via Nuitee
R
Robert • family_with_children • de
1
Lowest level… but we were so tired.
2025-11-05 • via Nuitee
D
Don • extended_group • us
10
2025-11-04 • via Nuitee
W
Wayne • couple • us
2
Pretty bad. Almost need a refund.
Pros:

Location

Cons:

Not clean, poor wi fi, no ice

2025-10-31 • via Nuitee
S
Smith • couple • us
10
Enjoyed our stay, will stay again.
Pros:

Clean and comfy

Cons:

WiFi signal was weak

2025-10-28 • via Nuitee
T
Talivia • couple • us
5
Pros:

The breakfast.

Cons:

There obviously is a plumbing/water issue. The water in the shower and sinks took forever to drain. We also had to switch rooms because our original room shower was disguising and had a bug in it.

2025-10-14 • via Nuitee
D
Dan • family
4
Pros:

Checked in after 9:30 and went to room and the more I looked around, the more disgusting this place was. Mold and staining on the bath ceiling, mold in closet, stained couch cushions, torn curtains. Was supposed to stay a second night but I couldn’t stay there in this dirty, moldy room

2025-10-12 • via Nuitee
W
William • family_with_children • us
4
Older hotel, mold issues, high prices...
Pros:

Staff was very nice and helpful

Cons:

Room smelled musty, black mold in closet and bathroom, ac had mold around it and was falling out of the wall, windows opened thankfully, bed was just bad, location was nice price was a bit high compared to hotels in the area

2025-10-10 • via Nuitee
H
Heydy • family_with_children
10
Pros:

Very clean

2025-10-10 • via Nuitee