Best Western Plus Newport News

The hotel advertised a continental breakfast however they have people that live at the hotel and they would eat before they went to work and then when the guests would go down, there would be nothing left. Supposed to be from 6am to 9:30 am plus there was no one to restock breakfast items. The room that we stayed in was okay however the carpet was ripped and worne. They have an ice machine but it was broke and the soda machine was empty. Outside wasn't any better, trash was overflowing and was on the ground, trash was also in the parking lot.

The exercise room was out of order. The soda and water machine was down.

First room has a bed that was clearly slept in or on. Very disheveled. Dead roach on the tv stand/dresser. We requested a different room. When we approached the second room, we could hear the tv. We used the key to unlock and opened the door a crack and said, “hello?” There was a man in the room. We went back to desk, there gave us a suite. There was trash easily visible under the bed and sofa. No bath clothes, no hot water for the shower.

The curtains were falling of the rod: the shower did not drain: Not a single ice machine was operable: breakfast was questionable: fire alarm went of at midnight: pillows were like rocks and the mattress sagged in the center however the 2 big ones TV did not work and the privacy sing on door was disregarded. Get a load of this when I mentioned the TV being being disconnected I was told I should have called the front desk, someone would have come to rest the programming. As a single female would you have done that at 11pm when only males were operating the front desk ???

Ice machines did not work, pool and hot tub was closed, no drink options like soda or tea, only had water and Gatorade

Dirty white comforter with toddler foot prints on it, no shower curtain. No hot water. Fridge did not work. Ice machine broken. Toilet tank leaked after one flush. Asked for pull out couch sheet was handed a fitted sheet only. After I packed my car THEN I was offered a new room. Declined. Pro
Used refund still waiting to talk to manager after 5 days. And I call daily.

The exterior is not how it appers in the photos it is very outdated. The location of the hotel it self is of the of the road in almost like a culdesac with another hotel across the street. A shopping area is also across the street in walking distance. The hallway is ok but the rooms are horrible for the price. As soon as you opened the door the room reaked of cigarette smoke. Everything is outdated the couch was nasty with spills all over it. The tv was broken with tape around it. The clock by the bedside was old not usb ports for charging. Oh the bath room was horrible stains all over the tub. We requested another room if I could have gotten a refund I would have and found another hotel for the price I paid. This property is what yoi would compare to a run down hotel except they have a nice lobby. The free breakfast not many options thank goodness the location is near the mall and have several restaurants nearby.

The only complaint I will say about is on the first floor. There was a uncomfortable smell for the first six rooms in the hallway.